RiverLink

This letter responds to your original inquiry dated November 11th, 2017, in regards to invoices received by Mr***rTo help resolve this issue for Mr***r, we would require that a toll dispute form and a copy of the updated vehicle registration be sent in either by mail or emailOur records indicate that Mr***r was contacted by a customer service specialist via email on November 29th, A copy of our toll dispute form was emailed to Mr***r by our customer service specialistOnce we obtained the toll dispute form and copy of registration from Mr***r we would be able to properly handle Mr***r’s disputeTo answer any further questions please contact us at 1-855-748-Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Riverlink should put information on their website for people who are leasing a vehicle, just like they have information for those who are renting It should explain to drivers that they will not receive the bill directly, that they can log in with the license plate, and that they may incur extra late fees if they wait until they are notified by the car company Secondly, Riverlink should consider changing their policy for drivers who have multi-year leases with car companies so that drivers can indeed receive their bills directly The third request is that they change the policy so that the person who is leasing the vehicle can file disputes when billing charges exist as well as find out about their bill without having to go through the leasing company Having clear procedures on their website and more ethical policies would help all individuals who are leasing vehicles be informed and capable of handling any issues that arise Nissan has waived my fees due to everything that happened, but this does not help other customers who encounter Riverlink When I called in, they couldn't tell me anything except the bill had been paid They couldn't tell me where the bill was sent, who received the first notice, or allow me to file a dispute because I am leasing the vehicle....this after waiting an hour to speak with an agent When I went to the website, there was no information for customers who were leasing When I tried to put in my license plate, nothing came up I followed the information about rental cars since that seemed to be the situation closest to leasing It is not acceptable to give customers who want to pay their bill the run around - if we call in we can't get information since we don't own the car Regards, [redacted]

This letter responds to your inquiry dated December 16th, 2017, requesting that we review Mr. ***s’ concerns in regards to an invoice received. If you were not aware of the new toll roads through the Louisville Southern-Indiana region this is how our toll bridges operate through the area.... RiverLink’s bridges are operated by an electronic tolling system. To keep the flow of traffic always moving on the toll bridges (New-Abraham Lincoln Bridge I-65N, Refurbished-John F. Kennedy Bridge I-65S, and the New-East End Bridge which connects the Gene Snyder Freeway in Kentucky with State Road 265 in Indiana) were not constructed with tollbooths or cash lanes. The toll roads have sensors to read transponders and cameras to photograph license plates. If the vehicle has an established pre-paid account with us, then all toll charges will be deducted automatically at a reduced price. If the vehicle is not registered for one of the RiverLink pre-paid accounts or have an EZ-Pass transponder, then a paper bill will be issued to the owner at the address of the vehicle based off DMV records. There are signs along the side and above of the highway alerting to customers of indicating of a toll bridge ahead, as well as methods of payment listed (EZ Pass/RiverLink Account or Pay by Mail). In regards to the signage for the two-dollar rate, the two-dollar toll rate is for customers that have signed up for either a RiverLink pre-paid account or another tolling corporation’s EZ-Pass. There are other signs posted along the highway advising of the pay by mail option at a $4 rate as well. If Mr. ***s would like he could call in or visit RiverLink.com and sign up for a RiverLink account, and we could get a transponder out for the vehicle to start receiving the reduced tolling rate. We do apologize for any misunderstanding and inconvenience caused to Mr. ***s during this time. To answer any additional questions please contact us at [redacted] . Our hours of operations are Monday-Friday 7-7 PM EST and on Saturday 8-2 EST.

This letter responds to your inquiry dated December 14th, 2017, requesting that we review Mr [redacted] i's concerns in regards to invoices receivedIn regards to collections notices placed on accounts, RiverLink does not report to the credit bureauAfter reviewing Mr [redacted] i’s account, it appears that the account is now reflecting a $balanced owedWe do apologize for any misunderstanding and inconvenience during this timeTo answer any further questions please contact us at 1-855-748-Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry, dated October 19th, 2017, requesting that we review Ms. ***r’s concern in regards to invoices that have been received by her business. After reviewing Ms. ***r's submittal, it appears that we do have multiple invoices still with a balance that is... owed. To better help assist and resolve this issue please provide us a call at [redacted] and request to speak to a commercial agent.In addition to we are going to have a fleet request form emailed off to the email provided as well. If interested in signing up for a RiverLink account, this fleet request form would need to be submitted to complete the process of establishing a commercial account. The benefit of signing up for a RiverLink account would be to help manage crossings going forward, receive a reduced rate for crossings, and no longer receiving invoices through the mail. Please allow 7-10 business days for a commercial agent to reach out to in regards to this manner. We do apologize for any inconvenience and misunderstanding this has caused during this process. We look forward to resolving this issue for Ms. ***r.

Response:This letter responds to your inquiry, April 12th, 2017, requesting that we review Mr [redacted] t’s concern regarding an invoice receivedAfter reviewing your submittal, it appears that we had the pleasure of speaking with you and that account was paid in full and closed outIf you were not aware of the new toll roads through the Louisville Southern-Indiana region this is how our toll bridges operate through the areaRiverLink’s bridges are operated by an electronic tolling systemTo keep the flow of traffic always moving on the toll bridges (New-Abraham Lincoln Bridge I-65N, Refurbished-John FKennedy Bridge I-65S, and the New-East End Bridge which connects the Gene Snyder Freeway in Kentucky with State Road in Indiana) were not constructed with tollbooths or cash lanesThe toll roads have sensors to read transponders and cameras to photograph license platesIf the vehicle has an established pre-paid account with us, then all toll charges will be deducted automatically at a reduced priceIf the vehicle is not registered for one of the RiverLink pre-paid accounts or have an EZ-PASS transponder, then a paper bill will be issued to the owner at the address of the vehicle based off DMV recordsThere are signs along the side and above of the highway alerting to customers of a toll bridge ahead, as well as methods of payment (EZ Pass/RiverLink Account or Pay by Mail)We do apologize for any frustration and misunderstanding during this process Mr***tPlease contact us at ###-###-#### to answer any further questions, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry dated January 26th, 2018, requesting that we review Mr***r’s concerns in regards to invoices receivedAfter further review of the account, it does appear that there has been no form of payment received by our officeIf a customer has record of payment received by us, they can always send in a dispute form with their proof of payment to dispute the status of the accountIf payment was never received by us, we would require that a phone call be provided at earliest convenience to better help resolve the issueOur phone number is ###-###-####, and our hours of operations are Monday-Friday 7-PM EST and Saturday 8-PM ESTWe do apologize for any inconvenience and we look forward to resolving this for Mr***r

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I have already attempted to call the phone number to have the amount reduced$is not a reduction on a bill that should only be $that has escalated to over $on no fault of my ownThat is how I was led to the dispute resolution system in the first placeWhen they refused to accept that their system was flawed and that I was not lying when I said I got not a single billing statement from them, I contact the Revdex.comTheir answer remains to use the original phone number I called and asking for the "tiered resolution" which is no resolution at allRiverLink has so many complaints against them that they cannot ignore the fact that they need to take accountability for fault in their systemI refuse to pay this hefty fee for using a bridge to visit their state Regards, [redacted]

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] ***

This letter responds to your inquiry dated January 8, 2018, requesting that we review Mr. ***r’s concern in regards to an invoice received. After reviewing the account, it does appear that the account was affected by a billing error. After making this discovery we have adjusted the account, and now... the account is reflecting a twelve-dollar balanced owed. We do apologize for any trouble and inconvenience during this time. Our phone number is [redacted] . Our hours of operations are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST. We look forward to speaking with soon.

This letter is in response to complaint ID: [redacted] filed on January 30th, We start off by apologizing for the inconvenience caused during this timeTo help resolve this issue and grant Mr***a’s desired outcome, we would require that Mr***a send in the advised documentation retrieved by Department of Motor VehiclesIn addition to the documentation received from the Department of Motor Vehicles, we would ask that a toll dispute form be attached as wellWhen we receive the required documentation, we would then grant the reimbursement for $To answer any further questions or concerns, please contact us at [redacted] Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

Response:This letter responds to your inquiry, dated April 29th, 2017, requesting that we review Ms [redacted] s’ concern in regards to an invoice that was receivedAfter reviewing your account, it appears we had the pleasure of resolving this issue with youWe do apologize for any frustration and misunderstanding during this process Ms [redacted] s’Please contact us at 1-855-748-to answer any further questions, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[redacted] RiverLink is in receipt of your concern filed with the Revdex.com [redacted] Our records indicate that you were contacted by a member of management on February 16, to address your concerns and answer your questions RiverLink apologizes for any inconvenience you experienced If you have any additional questions related to this matter, you may contact me directly at [redacted] Regards, [redacted]

This letter responds to your inquiry dated January 18th, 2018, requesting that we review Mrs. [redacted] y’s concerns regarding an invoice. If you were not aware of the new toll roads through the Louisville Southern-Indiana region this is how our toll bridges operate through the area. RiverLink’s bridges... are operated by an electronic tolling system. To keep the flow of traffic always moving on the toll bridges (New-Abraham Lincoln Bridge I-65N, Refurbished-John F. Kennedy Bridge I-65S, and the New-East End Bridge which connects the Gene Snyder Freeway in Kentucky with State Road 265 in Indiana) were not constructed with tollbooths or cash lanes. The toll roads have sensors to read transponders and cameras to photograph license plates. If the vehicle has an established pre-paid account with us, then all toll charges will be deducted automatically at a reduced price. If the vehicle is not registered for one of the RiverLink pre-paid accounts or have an EZ-PASS transponder, then a paper bill will be issued to the owner at the address of the vehicle based off DMV records. There are signs along the side and above of the highway alerting to customers of a toll bridge ahead, as well as methods of payment (EZ Pass/RiverLink Account or Pay by Mail). Although it may seem impossible to have two toll transactions in less than a minute, it is possible to do so. How it is possible to be charged for the two transactions is by first taking Exit 0 on I-65 NB. Once a traveler gets off on the exit and then jumps back on I 65 SB another image is captured and a toll is charged. A customer may always file a dispute form for their crossings if they believe they have been charged in error. A toll dispute from can be accessed online at Riverlink.com under the help section. To answer any additional questions please contact us at ###-###-####. Our hours of operation are Monday-Friday 7-7 PM EST and on Saturday 8-2 PM EST.

Response:This letter responds to your inquiry, dated May 1st, 2017, requesting that we review Ms***t’s concern of receiving an invoice from usAfter exhausting all methods of searching for an account we were unable to locate the account by name, address, or phone number provided by your
submittalTo help resolve this issue and better assist you Ms***t please give us a call back at ###-###-####, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry dated December 7th, 2017, requesting that we review Ms***r’s concerns in regards to an invoiceAfter reviewing the submittal, we were unable to locate an account due to the account number listed appears to be an account number passed down from the leasing
companyIf a customer calls into our customer service center and does not have an invoice, they can always provide their license plate and inquire on balanced owed and pay as wellTo better help assist and resolve this issue please provide us a call at your earliest convenienceOur phone number is ###-###-####, and our hour of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Response:This letter responds to your inquiry, dated May 24th, 2017, requesting that we review Mr***h’s concern into receiving an invoiceAfter reviewing your submittal, it appears we have recently had the pleasure of speaking with you and resolving the issueIf you were not aware of the new
toll roads through the Louisville Southern-Indiana region this is how our toll bridges operate through the areaRiverLink’s bridges are operated by an electronic tolling systemTo keep the flow of traffic always moving on the toll bridges (New-Abraham Lincoln Bridge I-65N, Refurbished-John FKennedy Bridge I-65S, and the New-East End Bridge which connects the Gene Snyder Freeway in Kentucky with State Road in Indiana) were not constructed with tollbooths or cash lanesThe toll roads have sensors to read transponders and cameras to photograph license platesIf the vehicle has an established pre-paid account with us, then all toll charges will be deducted automatically at a reduced priceIf the vehicle is not registered for one of the RiverLink pre-paid accounts or have an EZ-Pass transponder, then a paper bill will be issued to the owner at the address of the vehicle based off DMV recordsThere are signs along the side and above of the highway alerting to customers of indicating of a toll bridge ahead, as well as methods of payment (EZ Pass/RiverLink Account or Pay by Mail)We do apologize for any frustration and misunderstanding during this process Mr***hPlease contact us at 1-855-748-to answer any further questions, our hours of operation are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter is regarding complaint ID *** filed on June 15th, 2017 by Mr***eUnfortunately, at this time there is no reimbursement for sending in documentation by certified mailSince there are multiple ways of sending in documentation to us that is completely free of costWe do appreciate your time and do apologize for this inconvenience this had causedTo answer any further questions please contact us at ###-###-####Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST

This letter responds to your inquiry dated February 5th, 2018, requesting that we review Ms***n’s concerns in regards to an invoice receivedAfter further review of the account, it appears that the original payment sent in crossed in the mailDue to the payment crossing in the mail, the fees
have been removed off the accountThe balance on the account now reflects a $balance, and all invoices can be disregardedWe do apologize for any inconvenience and trouble during this timeTo answer any additional questions please contact us at ***Our hours of operations are Monday-Friday 7-PM EST and on Saturday 8-PM EST