Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 2, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The account is already inaccessible. Cannot login, I input my account number and/or SSN and birthday and get:
"We're sorry – our records don't match the information you provided. Please try again."
No attempt made to resolve the issue, only giving us a hard time about the person the loan is actually registered to verses people authorized on the account. Continued excuses to avoid actually having to fix the problem. Requesting multiple people be present for phone calls to unlock the account, we did as they asked and were able to access the account for 1 DAY...doing this cost us time and money and they simply unlocked the account and avoiding any attempt to address the actual problem.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 29, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
[redacted] is former Revdex.com complaint number. I have over $2000.00 owed to Navient on my credit report. This has been paid off almost two years ago. I can not get anybody to answer the phone when I call. The contact person called me once and I couldn't not answer since I was at work. I have called her several times with no luck. Today I looked at my credit report and it says I still owe. Please help! What is taking so long? I have paid almost $4000.00. I have the bank statement from when it was paid and who it was paid to.
Translate
Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
select
Desired Outcome:
I NEED this corrected to my credit report ASAP. This was paid off coming on two years ago. It is still on my credit report and it is hindering me from doing anything! Please take it off!
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 20, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 19, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 18, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
[redacted]
[redacted]
Problem:
Billing/ Collection Issues Customer Service Issues I would like to supply the Revdex.com with a copy of a letter I am sending to the Navient: Office of the Customer Advocate. This is my third Revdex.com complaint, the first of which I was told my income was being evaluated for lower payments and Navient neglected to contact me or my cosigner after saying they would. This led my account to a delinquent state. It was negligent to say they would return my call and contact my cosigner if that was never their intention. The second complaint had to do with a similar issue in which I was told that I was approved for a payment plan via phone and supplied my card information for automatic drafts but later received a letter saying I was denied and that they would use my card to take out the original payment every month. I called back and the woman said that my payment plan was cancelled "accidentally" and she proceed to put me on the payment plan AGAIN. I received yet another letter saying I was denied. The miscommunication is manipulative and I believe Navient's goal was to get my card information for payments. From the beginning they have been a hassle. I am not the type of person to run away from payments. From the moment my loans entered repayment, I expressed my inability to pay with Navient. Navient has since then neglected my case and ignored my needs in order to send my account into delinquency and now they have manipulated me to receive my card information and I thought I was being enrolled into a payment plan! I am now contacting Revdex.com because Navient has committed Fraud. Navient called me on 11/30/15 from (302)261-5532 and left a voicemail stating that they were [redacted] and that my prescription was ready! I am not currently taking any prescriptions and the [redacted] location stated in the voicemail is in Delaware! I live in Maryland. This same day, 11/30/15 Navient called me from the same Delaware number (302)261-5532 6 times in one day! That is harassment! I have all of the call logs and the voicemail. I called the number back to make sure it was not actually Wal I would like to file a lawsuit against Navient for harassment and fraud.
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
I would like to publicly post this in hopes that a lawyer picks up this case. I would like to be reentered into the payment plan that I was approved for TWICE. I would like Navient to call once a day and leave a voicemail and allow me to return their call when I am not at work. I would like Navient to give me an explanation for the [redacted] voicemail. I would like Navient to apologize for this treacherous experience. I would like Navient to agree to a settlement.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 4, 2016. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 29, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] There is no response to resolve this complaint. Just today, I received another email from Navient saying that my account is past due since January 21 2015, which is a complete lie. I made a payment of $103.14 ($3 in "late" fees) on the 25th of February 2015. This company offers the worse customer service I have ever experienced. In January I was told I would receive a letter stating that there are no late fees on my account and the issue with the payments was fixed. Until today I have NOT received such letter. I am very frustrated with this issue mainly because I am stuck with Navient and cannot go anywhere else.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 18, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 22, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nothing has been done regarding my situation. Every time I call Navient, I get a different answer on what my payment is and why my payment information was changed. I will move forward with my lawyer.
Regards,
The only correspondence I received from Navient was that they tried to email me and my spam filters were broken (which they are not). I receive notices from them about my billing, etc, etc. So, not sure what they are trying say they sent.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August...
25, 2015, and we are working with the customer directly to
resolve the issue.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 2, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The account is already inaccessible. Cannot login, I input my account number and/or SSN and birthday and get:
"We're sorry – our records don't match the information you provided. Please try again."
No attempt made to resolve the issue, only giving us a hard time about the person the loan is actually registered to verses people authorized on the account. Continued excuses to avoid actually having to fix the problem. Requesting multiple people be present for phone calls to unlock the account, we did as they asked and were able to access the account for 1 DAY...doing this cost us time and money and they simply unlocked the account and avoiding any attempt to address the actual problem.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 4, 2015 and resolved the
issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 29, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
[redacted] is former Revdex.com complaint number. I have over $2000.00 owed to Navient on my credit report. This has been paid off almost two years ago. I can not get anybody to answer the phone when I call. The contact person called me once and I couldn't not answer since I was at work. I have called her several times with no luck. Today I looked at my credit report and it says I still owe. Please help! What is taking so long? I have paid almost $4000.00. I have the bank statement from when it was paid and who it was paid to.
Translate
Desired Resolution / Outcome
Desired Resolution:
Correction to a credit report
select
Desired Outcome:
I NEED this corrected to my credit report ASAP. This was paid off coming on two years ago. It is still on my credit report and it is hindering me from doing anything! Please take it off!
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 20, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 19, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 18, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted] [redacted]
[redacted]
[redacted]
Problem:
Billing/ Collection Issues Customer Service Issues I would like to supply the Revdex.com with a copy of a letter I am sending to the Navient: Office of the Customer Advocate. This is my third Revdex.com complaint, the first of which I was told my income was being evaluated for lower payments and Navient neglected to contact me or my cosigner after saying they would. This led my account to a delinquent state. It was negligent to say they would return my call and contact my cosigner if that was never their intention. The second complaint had to do with a similar issue in which I was told that I was approved for a payment plan via phone and supplied my card information for automatic drafts but later received a letter saying I was denied and that they would use my card to take out the original payment every month. I called back and the woman said that my payment plan was cancelled "accidentally" and she proceed to put me on the payment plan AGAIN. I received yet another letter saying I was denied. The miscommunication is manipulative and I believe Navient's goal was to get my card information for payments. From the beginning they have been a hassle. I am not the type of person to run away from payments. From the moment my loans entered repayment, I expressed my inability to pay with Navient. Navient has since then neglected my case and ignored my needs in order to send my account into delinquency and now they have manipulated me to receive my card information and I thought I was being enrolled into a payment plan! I am now contacting Revdex.com because Navient has committed Fraud. Navient called me on 11/30/15 from (302)261-5532 and left a voicemail stating that they were [redacted] and that my prescription was ready! I am not currently taking any prescriptions and the [redacted] location stated in the voicemail is in Delaware! I live in Maryland. This same day, 11/30/15 Navient called me from the same Delaware number (302)261-5532 6 times in one day! That is harassment! I have all of the call logs and the voicemail. I called the number back to make sure it was not actually Wal I would like to file a lawsuit against Navient for harassment and fraud.
Translate
Desired Resolution / Outcome
Desired Resolution:
Other (requires explanation)
select
Desired Outcome:
I would like to publicly post this in hopes that a lawyer picks up this case. I would like to be reentered into the payment plan that I was approved for TWICE. I would like Navient to call once a day and leave a voicemail and allow me to return their call when I am not at work. I would like Navient to give me an explanation for the [redacted] voicemail. I would like Navient to apologize for this treacherous experience. I would like Navient to agree to a settlement.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 4, 2016. Please allow sufficient time for postal delivery.
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on June 29, 2016 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.] There is no response to resolve this complaint. Just today, I received another email from Navient saying that my account is past due since January 21 2015, which is a complete lie. I made a payment of $103.14 ($3 in "late" fees) on the 25th of February 2015. This company offers the worse customer service I have ever experienced. In January I was told I would receive a letter stating that there are no late fees on my account and the issue with the payments was fixed. Until today I have NOT received such letter. I am very frustrated with this issue mainly because I am stuck with Navient and cannot go anywhere else.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 18, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 22, 2015. Please allow sufficient time for
postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on March 4, 2016 and resolved
the issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via email on March 5, 2015.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Nothing has been done regarding my situation. Every time I call Navient, I get a different answer on what my payment is and why my payment information was changed. I will move forward with my lawyer.
Regards,
The only correspondence I received from Navient was that they tried to email me and my spam filters were broken (which they are not). I receive notices from them about my billing, etc, etc. So, not sure what they are trying say they sent.Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on January 28, 2016 and
resolved the issue with the customer.