protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 17, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 25, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This doesn't answer for the coercive manner. I want an apology, and those two individuals disciplined and or terminated. They have not help the situation and have caused me more problems.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 21, 2016. Please allow sufficient time for postal
delivery.
I help manage payments for my husband's student loan. Sallie Mae was not the prize, but it seems to me that Navient is worse. Their website is confusing, difficult to navigate, and not intuitive. Some information is only available by clicking on the "switch to the old website" link. There are very few tools available to customers to edit their preferences. Sign in is difficult and the account is easily disabled after making mistakes. Contacting the company through the online messaging system yields no response or late response. It's not possible to chat with a representative online. As someone who has held multiple checking, savings, credit card and student loan accounts for nearly 20 years, I can say that the customer interface and usability of the Navient systems are at the very bottom of the scale. It's hard to believe the company has an A+ score on this website. Our experience with Navient thus far has been terrible.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 23, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on February 18, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
On 814 at 842 I spoke with [redacted] as per Jay my account is being handled by customer advocate care since I went to the Revdex.com. He had given me the number to call. At 814 I called 18664327939 advocate care and when [redacted] answered the phone he had hung up the second I asked for his ID #. I called back [redacted] answered again and I told him he hung up on me he had given me his ID [redacted]. As per [redacted] my account is in the private collections department since I went to Revdex.com. I got two different stories first from Navient, thenf rom the Customer Advocate Care Company. [redacted] did look at my account of what he was able to see, as per [redacted] my paper work was denied due to additional information that was needed. I asked why I was never called or informed there was nothing really said about that. [redacted] gave my the number to the private collesctions company department who authorizes the program. On 8/14 at 5:40PM I called the private collections company at 18668344182 left a message 1 minute and 13 seconds with date/time/day/name as well as my phone number twice and a reason of why I am calling. On 8/19 at 9AM I called the private collections company at 18668344182 left a message 1 minute and 11 seconds with date/time/day/name as well as my phone numbers twice and in reference to my account. 8/19 at 123PM I called the private collections company at 18668344182 left a message 1 minute 8 seconds left me name/date/time/name as well as my phone number twice and in reference to my account. 8/20 at 8:53 I called the private collections company at 18668344182 left a message 1 minute and 15 seconds with date/time/name/day as well as my phone number twice and in reference to whats going on with my account. On 8/20 1035 I called Navient spoke with [redacted] I explained I left a voice mail and no response in reference to my account. Ivan called them and connected me to them. [redacted] has to check with supervisor not seeing normal screen on account due to glich in the system. As per [redacted] I am on interest payment only as of right now thats why my payments are so cheap. I explained I couldnt do any more then that. I broke down all my bills including my other student loan payments as per [redacted] the only thing they can do is a 15 month program reduce to 4% interest rate and it has to be direct deposit from my account monthly. I stated I cant do that as I pay my bills bi weekly thru each check I get because I cannot survive any other way. There is no other option or any other way they can help me. If I do not take this option then as of October my payments will go up and nothing can be done.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
For more then just some help with my payments of were it has to be direct deposited from my account as I cannot do that. I do not understand why only the military can get help but noone else can. It is not fair and I was never told they my account with Salliemae/Navient is a tuition answer program. None of this was stated when I took the loans out. I never even spoke to the student loan company. Which I find that it is not a good way to work when borrowing money with lenders. I do not feel its fair there is no other help when this is such a big company.
Translate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business has simply sent another bill. They continue to call me several times a day, including on Saturday, July 4th- a holiday- before 9:00 a.m. This continues to be harrassment, and they continue to refuse to cease contacting me via telephone, despite my many requests.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Note – I never received any payments listed on [redacted]’s loans during this time.
The 30.00 payments not listed on Navient Doc but yet taken out of my bank account to pay on loan:
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 1, 2015. Please allow sufficient time for
postal delivery.
I still havent gotten a ohome call back from the manager and ive called twice again. As well no refund has been given back to me on an unauthorized charge. They just sent a letter to me as of yesterday so I will have to wait to see what that says and update this of needed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Today I received a letter from Navient in the mail. This is fraudulent on their part. I have written to the Office of the Attorney General [redacted], Kansas, Special Agent [redacted]. There are hundreds of complaints against this company and it's time they are no longer ignored. Want proof? Type in "Complaints against Navient".
I did not receive a billing from Citibank on July 15, 2011 for $11.56. However, on a statement dated 10/22/2010, they charged me for $400.21 even though I had to send a 2nd request for Forbearance on October 28, 2010. I have a copy of the letter. The first request was mailed in September 2010. I was on food stamps. At the time Social Rehabilitation Services (SRS, name changed later to Kansas Department of Children & Families (KDCF), [redacted]), told me the same thing I was told recently: The letters I mailed to Citibank, SallieMae, and to Navient regarding being a recipient of food stamps is a "Certified Statement" for one full year each time. Since my case is reviewed in May and December of each year, and I have provided these "Certified Statements" each time, I do not owe any money regarding late fees. In the past I was able to pay on my student loans and paid some of them off at Johnson County Community College, Overland Park, KS and at the University of Kansas up until September 2006. I have a physical disability (well documented by Vocational Rehabilitation Services (VRS, at the same address as KDCF), and I have been unemployed since April 7, 2005.
I also have not "...accrued $50.31 in additional late fees over the period that Navient has serviced your loan." Again, I have proof since I have always provided student loan providers with the "Certified Statement" from KDCF. The case workers told me over the years and this year as well, that what Navient is doing is illegal. I have no money to send them. I am caring for my elderly mother part of the time. She can't afford to pay me. I've been in 3 car accidents with chronic injuries as a result.
A few days ago I received a renewed "Certified Statement" from KDCF stating it's good through 6/30/2016. In May I will be interviewed again for a full one-year of food stamps. I requested this statement because of the problems I've had with Navient since February 2015. This is harassment. I'm sick of it. I've lost my patience with them.
KDCF enclosed a USDA Program Discrimination Complaint Form online address for people receiving Federal assistance. Also, the U. S. Department of Health and Human Services (HHS), Office for Civil Rights, Washington, DC. This is my next plan of action.
Sincerely,
[redacted]
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on January 6, 2016 and resolved
the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 11, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 17, 2016. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 25, 2014. Please allow sufficient time for postal delivery.
A representative from the Office of Customer
Advocate contacted the customer by telephone on March 4, 2015 and resolved the
issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This doesn't answer for the coercive manner. I want an apology, and those two individuals disciplined and or terminated. They have not help the situation and have caused me more problems.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 21, 2016. Please allow sufficient time for postal
delivery.
I help manage payments for my husband's student loan. Sallie Mae was not the prize, but it seems to me that Navient is worse. Their website is confusing, difficult to navigate, and not intuitive. Some information is only available by clicking on the "switch to the old website" link. There are very few tools available to customers to edit their preferences. Sign in is difficult and the account is easily disabled after making mistakes. Contacting the company through the online messaging system yields no response or late response. It's not possible to chat with a representative online. As someone who has held multiple checking, savings, credit card and student loan accounts for nearly 20 years, I can say that the customer interface and usability of the Navient systems are at the very bottom of the scale. It's hard to believe the company has an A+ score on this website. Our experience with Navient thus far has been terrible.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 9, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office...
of the Customer Advocate responded directly to the customer via US Postal Service on February 23, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
a response was sent directly to the customer via US
Postal Service on February 18, 2016. Please allow sufficient time for
postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on August...
31, 2015, and we are working with the customer directly to
resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
On 814 at 842 I spoke with [redacted] as per Jay my account is being handled by customer advocate care since I went to the Revdex.com. He had given me the number to call. At 814 I called 18664327939 advocate care and when [redacted] answered the phone he had hung up the second I asked for his ID #. I called back [redacted] answered again and I told him he hung up on me he had given me his ID [redacted]. As per [redacted] my account is in the private collections department since I went to Revdex.com. I got two different stories first from Navient, thenf rom the Customer Advocate Care Company. [redacted] did look at my account of what he was able to see, as per [redacted] my paper work was denied due to additional information that was needed. I asked why I was never called or informed there was nothing really said about that. [redacted] gave my the number to the private collesctions company department who authorizes the program. On 8/14 at 5:40PM I called the private collections company at 18668344182 left a message 1 minute and 13 seconds with date/time/day/name as well as my phone number twice and a reason of why I am calling. On 8/19 at 9AM I called the private collections company at 18668344182 left a message 1 minute and 11 seconds with date/time/day/name as well as my phone numbers twice and in reference to my account. 8/19 at 123PM I called the private collections company at 18668344182 left a message 1 minute 8 seconds left me name/date/time/name as well as my phone number twice and in reference to my account. 8/20 at 8:53 I called the private collections company at 18668344182 left a message 1 minute and 15 seconds with date/time/name/day as well as my phone number twice and in reference to whats going on with my account. On 8/20 1035 I called Navient spoke with [redacted] I explained I left a voice mail and no response in reference to my account. Ivan called them and connected me to them. [redacted] has to check with supervisor not seeing normal screen on account due to glich in the system. As per [redacted] I am on interest payment only as of right now thats why my payments are so cheap. I explained I couldnt do any more then that. I broke down all my bills including my other student loan payments as per [redacted] the only thing they can do is a 15 month program reduce to 4% interest rate and it has to be direct deposit from my account monthly. I stated I cant do that as I pay my bills bi weekly thru each check I get because I cannot survive any other way. There is no other option or any other way they can help me. If I do not take this option then as of October my payments will go up and nothing can be done.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Desired Outcome:
For more then just some help with my payments of were it has to be direct deposited from my account as I cannot do that. I do not understand why only the military can get help but noone else can. It is not fair and I was never told they my account with Salliemae/Navient is a tuition answer program. None of this was stated when I took the loans out. I never even spoke to the student loan company. Which I find that it is not a good way to work when borrowing money with lenders. I do not feel its fair there is no other help when this is such a big company.
Translate
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID[redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
This business has simply sent another bill. They continue to call me several times a day, including on Saturday, July 4th- a holiday- before 9:00 a.m. This continues to be harrassment, and they continue to refuse to cease contacting me via telephone, despite my many requests.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Note – I never received any payments listed on [redacted]’s loans during this time.
The 30.00 payments not listed on Navient Doc but yet taken out of my bank account to pay on loan:
11/23/2009 – 30.00
12/23/2009 – 30.00
1/22/2010 – 30.00
7/23/2010 – 30.00
8/23/2010 – 30.00
9/23/2010 – 30.00
10/22/2010 – 30.00
11/23/2010 – 30.00
3/23/2011 – 30.00
4/22/2011 – 30.00
5/23/2011 – 30.00
6/23/2011 – 30.00
7/22/2011 – 30.00
8/30/2011 – 30.00
10/21/2011 – 30.00
11/23/2011 – 30.00
3/23/2012 – 30.00
4/23/2012 – 30.00
5/23/2012 – 30.00
6/22/2012 – 30.00
7/23/2012 – 30.00
10/23/2012 – 30.00
11/23/2012 – 30.00
12/21/2012 – 30.00
1/7/2013 – 30.00
And no listing of paying 471.48 to Sallie Mae on 4/17.
Other than that I agree with the payments listed on Newest Navient Doc of Account.
Please bring this up to [redacted] at Navient (From: [redacted] His phone number is [redacted]
Sincerely,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on September 1, 2015. Please allow sufficient time for
postal delivery.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on October 26, 2015 and resolved
the issue with the customer.
I still havent gotten a ohome call back from the manager and ive called twice again. As well no refund has been given back to me on an unauthorized charge. They just sent a letter to me as of yesterday so I will have to wait to see what that says and update this of needed. Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your
reference, details of the offer I reviewed appear below.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
[redacted]
Today I received a letter from Navient in the mail. This is fraudulent on their part. I have written to the Office of the Attorney General [redacted], Kansas, Special Agent [redacted]. There are hundreds of complaints against this company and it's time they are no longer ignored. Want proof? Type in "Complaints against Navient".
I did not receive a billing from Citibank on July 15, 2011 for $11.56. However, on a statement dated 10/22/2010, they charged me for $400.21 even though I had to send a 2nd request for Forbearance on October 28, 2010. I have a copy of the letter. The first request was mailed in September 2010. I was on food stamps. At the time Social Rehabilitation Services (SRS, name changed later to Kansas Department of Children & Families (KDCF), [redacted]), told me the same thing I was told recently: The letters I mailed to Citibank, SallieMae, and to Navient regarding being a recipient of food stamps is a "Certified Statement" for one full year each time. Since my case is reviewed in May and December of each year, and I have provided these "Certified Statements" each time, I do not owe any money regarding late fees. In the past I was able to pay on my student loans and paid some of them off at Johnson County Community College, Overland Park, KS and at the University of Kansas up until September 2006. I have a physical disability (well documented by Vocational Rehabilitation Services (VRS, at the same address as KDCF), and I have been unemployed since April 7, 2005.
I also have not "...accrued $50.31 in additional late fees over the period that Navient has serviced your loan." Again, I have proof since I have always provided student loan providers with the "Certified Statement" from KDCF. The case workers told me over the years and this year as well, that what Navient is doing is illegal. I have no money to send them. I am caring for my elderly mother part of the time. She can't afford to pay me. I've been in 3 car accidents with chronic injuries as a result.
A few days ago I received a renewed "Certified Statement" from KDCF stating it's good through 6/30/2016. In May I will be interviewed again for a full one-year of food stamps. I requested this statement because of the problems I've had with Navient since February 2015. This is harassment. I'm sick of it. I've lost my patience with them.
KDCF enclosed a USDA Program Discrimination Complaint Form online address for people receiving Federal assistance. Also, the U. S. Department of Health and Human Services (HHS), Office for Civil Rights, Washington, DC. This is my next plan of action.
Sincerely,
[redacted]