minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, 2016 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good morning.
I want to start off saying your website is quite confusing when replying to messages. I do not agree with the response from Navient. That really was not a response.
What I received from them were more threatening letters from them; not something to work through. They're telling us that they need an account number to withdraw monies from. My son and I refuse to give them that information. However, we have been making payments to the past due amount. the harassing phone calls continue, threatening mail and even overnight UPS envelopes threatening to take further actions.
Something must be done about Navient/Sallie Mae! Maybe I need to go a bit higher to get some settling response!!
PLEASE remove my response that I agree with their response because I don't!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Encrypted paperwork was sent to me that I am unable to open, review and properly resolve the issue. I have requested the correct password from the company and am waiting a response. The password they originally sent me does not open the document.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 1, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 3, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 22, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 13, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 16, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, however, the concerns in my complaint appear to have been and corrected in the businesses' online web portal. I am happy to wait and see if their letter (dated January 29, 2015) confirms my belief that a permanent solution is in place. Once this happens, I will be happy to put the matter to rest.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I have seen the letter posted to me by Navient regarding the matter in question I cannot accept their response to my claim. Once I do receive the letter I may be able to respond differently, but in light of the fact that the Revdex.com will assume the matter has been resolved if I do not respond within five days, and I cannot guarantee that I will receive the letter in question in that time, I reject the claim in the interim.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Navient was able to locate the funds within only a few days of logging the complaint with you where as the prior 4 weeks no one could help me. The funds were identified to have been applied to the wrong account after a manual search. This is a very reasonable mistake that I can fully understand however the customer service received from the standard channels was simply inadequate. I am very glad that there is an organization that is dedicated to ensuring consumer rights and has enough influence to push past the customer service stall tactics and obtain a real resolution. I do not believe that this would have been resolved in a timely manor otherwise. Thank you for the support!
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
One the 8th of January [redacted] left me a voicemail I have called 4 times leaving a voicemail on the general voicemail box for the consumer advocate office with no response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The customer advocate agent continued to indicate that correspondence did not have the Navient logo on it until after October 13th, mind you, I have been receiving correspondence with Navient logos and letterheads since that August.
minor-latin'>A representative from the Office of Customer Advocate contacted the customer by telephone on December 22, 2016 and resolved the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Good morning.
I want to start off saying your website is quite confusing when replying to messages. I do not agree with the response from Navient. That really was not a response.
What I received from them were more threatening letters from them; not something to work through. They're telling us that they need an account number to withdraw monies from. My son and I refuse to give them that information. However, we have been making payments to the past due amount. the harassing phone calls continue, threatening mail and even overnight UPS envelopes threatening to take further actions.
Something must be done about Navient/Sallie Mae! Maybe I need to go a bit higher to get some settling response!!
PLEASE remove my response that I agree with their response because I don't!!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Encrypted paperwork was sent to me that I am unable to open, review and properly resolve the issue. I have requested the correct password from the company and am waiting a response. The password they originally sent me does not open the document.
Regards,
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 1, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 8, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 3, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 22, 2015. Please allow sufficient time for postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
June 6, 2016 and we are working with
the customer directly to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 13, 2016. Please allow sufficient time for postal delivery.
A representative from the Office of Customer Advocate contacted the customer by telephone on January 30, 2015, and we are working with the customer...
directly to resolve the issue.
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on March 26, 2015 and resolved the
issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2016. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 16, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint, however, the concerns in my complaint appear to have been and corrected in the businesses' online web portal. I am happy to wait and see if their letter (dated January 29, 2015) confirms my belief that a permanent solution is in place. Once this happens, I will be happy to put the matter to rest.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Until I have seen the letter posted to me by Navient regarding the matter in question I cannot accept their response to my claim. Once I do receive the letter I may be able to respond differently, but in light of the fact that the Revdex.com will assume the matter has been resolved if I do not respond within five days, and I cannot guarantee that I will receive the letter in question in that time, I reject the claim in the interim.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted]. Navient was able to locate the funds within only a few days of logging the complaint with you where as the prior 4 weeks no one could help me. The funds were identified to have been applied to the wrong account after a manual search. This is a very reasonable mistake that I can fully understand however the customer service received from the standard channels was simply inadequate. I am very glad that there is an organization that is dedicated to ensuring consumer rights and has enough influence to push past the customer service stall tactics and obtain a real resolution. I do not believe that this would have been resolved in a timely manor otherwise. Thank you for the support!
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on August 7, 2015 and resolved
the issue with the customer.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
One the 8th of January [redacted] left me a voicemail I have called 4 times leaving a voicemail on the general voicemail box for the consumer advocate office with no response
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The customer advocate agent continued to indicate that correspondence did not have the Navient logo on it until after October 13th, mind you, I have been receiving correspondence with Navient logos and letterheads since that August.