protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 29, 2016. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2015. Please allow sufficient time for
postal delivery.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 19, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 27, 2016. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 9, 2014. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 16, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, I received the letter from [redacted], Navient Consumer Advocate in reference to my payment of $174.83 which Navient posted to the Dept. of Education student loan instead of posting this payment to my FFELP student loan. Navient is
now stating that I am 2 months behind on my Dept. of Education student loan of $260.00. My Dept. of Education student loan was on an unemployment deferment until 12/03/2015. My payment of $85.00 towards my Dept. of Education student loan is not due until December 20, 2015 and my $30.00 FFELP student loan payment is due on December 20, 2015 also for a total amount of $115.00. However, Navient is requesting I send the total amount of $115.00 to them and include the Dept. of Education student loan number on the payment ONLY, which I will not do because they will not post this payment to both accounts instead of posting $115.00 towards the Dept. of Education student loan only. I want my Navient account corrected immediately. I've notified the Attorney General of Navient's incompetence and included all pertinent documentation to prove this point.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received the written information and I have returned a phone call but we have not spoken. I would like to keep this open until I receive the written information and then I will be able to determine if my complaint has been resolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
This company is very deceitful and unreasonable. I just want to make an affordable payment every month. They asked me to fill out an Income Sensitive Repayment form and submit a pay stub. I did that and then they said I filled out the wrong form and then after I submitted the correct form they said I needed to consecutive pay stubs. They said this was not true when they called me and told me I earned to much for the sensitive repayment program but I don't believe them because my income status has not changed. This is some sort of scam to delay my payments and I just want to make a payment that is affordable and not above $100 per month.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I submitted my proof of payment to Navient on 3/4/2015. I received a call from them on 3/12/15 saying my last payment was incomplete. I explained that I had submitted proof of payment via document attachment, the service representative checked my attachment and said she forwarded the information to her back office so that I would receive credit for the payments. (This call was recorded by Navient, if evidence from this conversation is needed). I'm surprised that a week went by and nothing had been done to my account regarding my attachment showing proof of payment. The following day (3/13/15) I received a notification of correspondence through the Navient website. Their document to me was titled "Standard Payment History" and it showed the same mis-information about my payments - still missing 17 payments despite my proof of cancelled checks showing payment made monthly from my account.The Revdex.com response from Navient (3/12/15) said they had mailed me information about my claim and to allow time for delivery. I have checked the mail daily since their response, it has been more than a week, and I have received no mail correspondence from them (Today is 3/21/15). If a letter had been mailed on 3/12/15, I should have receive it by now.Today I received notification of another correspondence through the Navient website. Their document to me was titled "Payment Sent to Wrong Address". The letter provided the "correct" address for me to send my payments to. After checking with the address on file with my bank, (I have used auto pay for the last 2 years) it correctly matches the address provided by Navient, and the address on the canceled checks. How could my payments be sent to the wrong address if it matches the address they provided me?I don't believe Navient has reviewed the document I attached via their website regarding my proof of payments. If they had reviewed my attachment, they would see the canceled checks, which they asked for, proving I have made regular payments to my student loan and not received credit for them. I also question whether they mailed me any correspondence regarding my claim because I would have received it by now. It is unbelievable to me that I have notified Navient of their error in posting my payments twice now, and the problem has still not been resolved. I would like someone from Navient to review the document I attached to their website, and for that person to contact me via phone to correct the errors related to my student loan as soon as possible.I have attached the same document that I attached to the Navient website, showing through canceled checks that I made payments to Navient that were not credited toward my student loan.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Total amount of loans that I got is $28799 for entire 6 years of school, during the entire 6 years, the loan amount got increased to $30kish including interest before grace period end after my graduation on 12/14/2013 and that's what I'm suppose to pay. Navient messed up my payment the moment of consolidated my loans. I paid all my unsubsidized loans and part of some direct loan before I consolidated, it suppose to consolidate all my remaining loans (except one that they messed up). The only direct loan showed on https://www.nslds.ed.gov/ that got consolidated is number 7, which is $5500, however the total amount of consolidation (including the loan they messed up "Direct Loan - Sub 1-03" <-showed on the Navient site) is $19,142, which is indeed the total amount of remaining loans that I still need to pay. Except direct loan #7 on nslds.ed.gov site, all the rest direct loan doesn't show it being consolidated on www.nslds.ed.gov. from January 2014-Oct 2014, I paid around $16k in total amount of loans, which left me around $13-14k student loans remaining. And on November of 2013 they add the loans that doesn't show being consolidated on [redacted] to Navient, the result of that doubled my total loan amount, which showed on the navient site that it became $30k again after I already paid off $16k of student loans for over 10 months of period. After I complaint and called Navient at least 20 times, they finally start to research, however they made the incorrect loan amount worst. On February of 2015, they consolidated unsubsidized loans (which it had been all paid off before) showed up at their website the amount of $7,613.78 at 5.25% interest rate. However on the https://www.nslds.ed.gov/, since all the unsubsidized loan already been paid off before, after Navient consollidated unsubsidized loan on Febuary 2015, it still show $0. Now on Navient website the interest is accumulating everyday and the amount that I had to pay remaining became $38,437.59 (as of March 12, 2015), plus the $16k that I already paid off, the total amount of loans that Navient charged me is around $54-55k. I only got $28799 from student loans in total to start with, how the hack they messed up so badly and do not fix it?! I had been suffer and frustrate mentally everyday, can't sleep day and night, effecting my physical body, life, credit report, and work related performance. Just today March 11, 2015, I start to see new thing came up on Navient, it's the word "Refund" on many payments, I have no idea what that is, I think they are trying me screw me off even more probably by saying "those that you paid before got refunded back to you as indicated on the website", which I receive none, they keep making new things to screw my bank account. I can't even make any money for myself because debt keep accumulating in a wrongful way!
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Get it fix!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Dear Navient, I am in receipt of your letter in response to my claim with the Revdex.com. I am requesting that this matter be escalated. You stated in your letter that the 60 day late is accurate and will not be removed however I disagree with your findings for the following reasons. 1. Below is an outline of my payment history to Sallie Mea/ Navient for the past 12 months. 01/10/2014 a payment was made in the amount of $205.46 2/7/2014 a payment was made in the amount of $361.69 3/24/2014 a payment was made in the amount of $362.00 April payment was late however still within 30 days. 5/17/2014 payment of $365.00 was made for April. 6/16/2014 Payment of $700.00 was made to cover May’s payment as well as June’s payment bringing account current. July payment was late however still within 30 days. 08/13/2014 a payment was made in the amount of 362.09 that was applied to July 9/11/2014 a payment of 362.09 was made that covered august. (Still not 30 days late) At time of payment the Sallie Mae agent had stated that my account was past due (September payment). I informed the agent that I was going to find a way to make the payment with my next check which would have made my account current. The agent recommended that they set me up with automatic payment and after 3 payments the missing payment would be added to the back of my loan. I was told that it would NOT go on my credit. 10/15/2014 a payment was made of 362.09 11/15/2014 a payment was made of 362.09 On 12/15/2014 I had to cancel the automatic payments that the agent setup for the following reasons a. The amount that was setup by the agent as a monthly charge was incorrect leaving a past due balance of several dollars each month. b. The auto payments were on the 15th and my load is due on the 5th making my loan late monthly. 2. When I called I explained to the operator my intentions to make the additional monthly payment event though the payment was going to be tough. I informed the operator I would make another monthly payment on 9/17/2014. The operator suggested to enroll in the program so I didn’t have the make an extra payment and it wouldn’t affect my credit. 3. In your letter dated December 29th 2014 you state that for the program you must complete a financial statement to determine eligibility. I did not provide any financial information during my call. The only statement that I completed was an automated confirmation agreeing to the monthly payments that were setup by the agent. Conclusion: As stated in your letter I understand that Navient has policies to “Report 24 months of account activity. Consequently, we are prohibited from altering previously and accurately reported delinquent information” however the 60 day late was an outcome of your agents recommendation. I’m sure Navient also has policies pertaining to providing the customer with incorrect information regarding information being reported to the credit agency, Setting up incorrect payment dates, and setting up incorrect payment amounts, and not properly completing the financial statement to determine eligibility. Since when I call Sallie Mae/Navient I am informed that the calls are recorded I’m sure you will have no difficulties confirming my statements in this letter.
Translate
Desired Outcome:
I am requesting the 60 day late be removed from the credit agencies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in touch with a representative from Navient who has been extremely pleasant to work with; however, the matter has not be resolved. I am still unable to make on-time payments through the company's website. Additionally, when I made a payment over the phone last month, the payment was mis-allocated so that all of the payment went to my private loan even though some of it should have been allocated to my stafford loans, and so even though I made the full payment due for both the private and stafford loans, it still shows that I have a past due balance. I have been informed by this representative that the charge has been correctly re-allocated; however, when I log into the Navient website it still shows a past due amount, and I continue to get at least two harassing collection calls per day. Since I am unable to be assured that my phone payments will be properly allocated among my private loans and my stafford loans in the future, I need to be able to make payments through their website, and I want them to stop the harassing collection calls. I tried to make a payment on their website as of this morning (3/24/2016) and it is giving me the same error message I have been receiving for the last couple of months, even though I've gone as far as to provide my bank statement (which is completely intrusive, but in an effort to reasonably cooperate I provided it anyway) to show that the account is open and in good standing.
Regards,
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 2, 2016 and resolved the
issue with the customer.
message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 8, 2015. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 12, 2015. Please allow sufficient time for
postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 8, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 9, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on January 29, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 19, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on April 27, 2016. Please allow sufficient time for postal
delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on December 9, 2014. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on February 16, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Yes, I received the letter from [redacted], Navient Consumer Advocate in reference to my payment of $174.83 which Navient posted to the Dept. of Education student loan instead of posting this payment to my FFELP student loan. Navient is
now stating that I am 2 months behind on my Dept. of Education student loan of $260.00. My Dept. of Education student loan was on an unemployment deferment until 12/03/2015. My payment of $85.00 towards my Dept. of Education student loan is not due until December 20, 2015 and my $30.00 FFELP student loan payment is due on December 20, 2015 also for a total amount of $115.00. However, Navient is requesting I send the total amount of $115.00 to them and include the Dept. of Education student loan number on the payment ONLY, which I will not do because they will not post this payment to both accounts instead of posting $115.00 towards the Dept. of Education student loan only. I want my Navient account corrected immediately. I've notified the Attorney General of Navient's incompetence and included all pertinent documentation to prove this point.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have not received the written information and I have returned a phone call but we have not spoken. I would like to keep this open until I receive the written information and then I will be able to determine if my complaint has been resolved.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
This company is very deceitful and unreasonable. I just want to make an affordable payment every month. They asked me to fill out an Income Sensitive Repayment form and submit a pay stub. I did that and then they said I filled out the wrong form and then after I submitted the correct form they said I needed to consecutive pay stubs. They said this was not true when they called me and told me I earned to much for the sensitive repayment program but I don't believe them because my income status has not changed. This is some sort of scam to delay my payments and I just want to make a payment that is affordable and not above $100 per month.
Translate
Desired Resolution / Outcome
Desired Resolution:
Billing Adjustment
select
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I submitted my proof of payment to Navient on 3/4/2015. I received a call from them on 3/12/15 saying my last payment was incomplete. I explained that I had submitted proof of payment via document attachment, the service representative checked my attachment and said she forwarded the information to her back office so that I would receive credit for the payments. (This call was recorded by Navient, if evidence from this conversation is needed). I'm surprised that a week went by and nothing had been done to my account regarding my attachment showing proof of payment. The following day (3/13/15) I received a notification of correspondence through the Navient website. Their document to me was titled "Standard Payment History" and it showed the same mis-information about my payments - still missing 17 payments despite my proof of cancelled checks showing payment made monthly from my account.The Revdex.com response from Navient (3/12/15) said they had mailed me information about my claim and to allow time for delivery. I have checked the mail daily since their response, it has been more than a week, and I have received no mail correspondence from them (Today is 3/21/15). If a letter had been mailed on 3/12/15, I should have receive it by now.Today I received notification of another correspondence through the Navient website. Their document to me was titled "Payment Sent to Wrong Address". The letter provided the "correct" address for me to send my payments to. After checking with the address on file with my bank, (I have used auto pay for the last 2 years) it correctly matches the address provided by Navient, and the address on the canceled checks. How could my payments be sent to the wrong address if it matches the address they provided me?I don't believe Navient has reviewed the document I attached via their website regarding my proof of payments. If they had reviewed my attachment, they would see the canceled checks, which they asked for, proving I have made regular payments to my student loan and not received credit for them. I also question whether they mailed me any correspondence regarding my claim because I would have received it by now. It is unbelievable to me that I have notified Navient of their error in posting my payments twice now, and the problem has still not been resolved. I would like someone from Navient to review the document I attached to their website, and for that person to contact me via phone to correct the errors related to my student loan as soon as possible.I have attached the same document that I attached to the Navient website, showing through canceled checks that I made payments to Navient that were not credited toward my student loan.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Total amount of loans that I got is $28799 for entire 6 years of school, during the entire 6 years, the loan amount got increased to $30kish including interest before grace period end after my graduation on 12/14/2013 and that's what I'm suppose to pay. Navient messed up my payment the moment of consolidated my loans. I paid all my unsubsidized loans and part of some direct loan before I consolidated, it suppose to consolidate all my remaining loans (except one that they messed up). The only direct loan showed on https://www.nslds.ed.gov/ that got consolidated is number 7, which is $5500, however the total amount of consolidation (including the loan they messed up "Direct Loan - Sub 1-03" <-showed on the Navient site) is $19,142, which is indeed the total amount of remaining loans that I still need to pay. Except direct loan #7 on nslds.ed.gov site, all the rest direct loan doesn't show it being consolidated on www.nslds.ed.gov. from January 2014-Oct 2014, I paid around $16k in total amount of loans, which left me around $13-14k student loans remaining. And on November of 2013 they add the loans that doesn't show being consolidated on [redacted] to Navient, the result of that doubled my total loan amount, which showed on the navient site that it became $30k again after I already paid off $16k of student loans for over 10 months of period. After I complaint and called Navient at least 20 times, they finally start to research, however they made the incorrect loan amount worst. On February of 2015, they consolidated unsubsidized loans (which it had been all paid off before) showed up at their website the amount of $7,613.78 at 5.25% interest rate. However on the https://www.nslds.ed.gov/, since all the unsubsidized loan already been paid off before, after Navient consollidated unsubsidized loan on Febuary 2015, it still show $0. Now on Navient website the interest is accumulating everyday and the amount that I had to pay remaining became $38,437.59 (as of March 12, 2015), plus the $16k that I already paid off, the total amount of loans that Navient charged me is around $54-55k. I only got $28799 from student loans in total to start with, how the hack they messed up so badly and do not fix it?! I had been suffer and frustrate mentally everyday, can't sleep day and night, effecting my physical body, life, credit report, and work related performance. Just today March 11, 2015, I start to see new thing came up on Navient, it's the word "Refund" on many payments, I have no idea what that is, I think they are trying me screw me off even more probably by saying "those that you paid before got refunded back to you as indicated on the website", which I receive none, they keep making new things to screw my bank account. I can't even make any money for myself because debt keep accumulating in a wrongful way!
Translate
Desired Settlement / Outcome
Desired Settlement:
select
Desired Outcome:
Get it fix!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Dear Navient, I am in receipt of your letter in response to my claim with the Revdex.com. I am requesting that this matter be escalated. You stated in your letter that the 60 day late is accurate and will not be removed however I disagree with your findings for the following reasons. 1. Below is an outline of my payment history to Sallie Mea/ Navient for the past 12 months. 01/10/2014 a payment was made in the amount of $205.46 2/7/2014 a payment was made in the amount of $361.69 3/24/2014 a payment was made in the amount of $362.00 April payment was late however still within 30 days. 5/17/2014 payment of $365.00 was made for April. 6/16/2014 Payment of $700.00 was made to cover May’s payment as well as June’s payment bringing account current. July payment was late however still within 30 days. 08/13/2014 a payment was made in the amount of 362.09 that was applied to July 9/11/2014 a payment of 362.09 was made that covered august. (Still not 30 days late) At time of payment the Sallie Mae agent had stated that my account was past due (September payment). I informed the agent that I was going to find a way to make the payment with my next check which would have made my account current. The agent recommended that they set me up with automatic payment and after 3 payments the missing payment would be added to the back of my loan. I was told that it would NOT go on my credit. 10/15/2014 a payment was made of 362.09 11/15/2014 a payment was made of 362.09 On 12/15/2014 I had to cancel the automatic payments that the agent setup for the following reasons a. The amount that was setup by the agent as a monthly charge was incorrect leaving a past due balance of several dollars each month. b. The auto payments were on the 15th and my load is due on the 5th making my loan late monthly. 2. When I called I explained to the operator my intentions to make the additional monthly payment event though the payment was going to be tough. I informed the operator I would make another monthly payment on 9/17/2014. The operator suggested to enroll in the program so I didn’t have the make an extra payment and it wouldn’t affect my credit. 3. In your letter dated December 29th 2014 you state that for the program you must complete a financial statement to determine eligibility. I did not provide any financial information during my call. The only statement that I completed was an automated confirmation agreeing to the monthly payments that were setup by the agent. Conclusion: As stated in your letter I understand that Navient has policies to “Report 24 months of account activity. Consequently, we are prohibited from altering previously and accurately reported delinquent information” however the 60 day late was an outcome of your agents recommendation. I’m sure Navient also has policies pertaining to providing the customer with incorrect information regarding information being reported to the credit agency, Setting up incorrect payment dates, and setting up incorrect payment amounts, and not properly completing the financial statement to determine eligibility. Since when I call Sallie Mae/Navient I am informed that the calls are recorded I’m sure you will have no difficulties confirming my statements in this letter.
Translate
Desired Outcome:
I am requesting the 60 day late be removed from the credit agencies.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have been in touch with a representative from Navient who has been extremely pleasant to work with; however, the matter has not be resolved. I am still unable to make on-time payments through the company's website. Additionally, when I made a payment over the phone last month, the payment was mis-allocated so that all of the payment went to my private loan even though some of it should have been allocated to my stafford loans, and so even though I made the full payment due for both the private and stafford loans, it still shows that I have a past due balance. I have been informed by this representative that the charge has been correctly re-allocated; however, when I log into the Navient website it still shows a past due amount, and I continue to get at least two harassing collection calls per day. Since I am unable to be assured that my phone payments will be properly allocated among my private loans and my stafford loans in the future, I need to be able to make payments through their website, and I want them to stop the harassing collection calls. I tried to make a payment on their website as of this morning (3/24/2016) and it is giving me the same error message I have been receiving for the last couple of months, even though I've gone as far as to provide my bank statement (which is completely intrusive, but in an effort to reasonably cooperate I provided it anyway) to show that the account is open and in good standing.
Regards,
mso-hansi-theme-font: minor-latin;">A representative
from the Office of Customer Advocate contacted the customer by telephone
on November 2, 2016 and resolved the
issue with the customer.
Tell us why here...
Thank you for
your...
message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on May 8, 2015. Please allow sufficient time for postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate...
responded directly to the customer via US Postal Service on April 29, 2016 and will continue to work directly with the customer to resolve the issue.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 12, 2015. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on July 8, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 9, 2016. Please allow sufficient time for
postal delivery.