Have had my student loans transferred to them. Horrible. Have been trying to get my income payment approved for over 6 months keep saying I need to send things then they expire prior to their review! In the mean time my interest is growing! Unfair practice, horrible customer service.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 6, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not satisfied with the response as it doesn't solve the problem. They continue not to provide reasons why after years of payments my loan amount is not going down. Do I need to take this to a higher level?Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 18, 2015. Please allow sufficient time for postal
delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have received nothing in the mail but a form to fill out, which I can do on line. They still call 3-6 times a day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company never contacted me so their response is a lie. After a delayed period I finally received a refund, but it is unacceptable that it took over a month.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 11, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 10, 2014. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I feel like an antiquated law from 1965, and it's amendments since, are hurting my generation of educated hard-working Americans. Assuming I'll be paying what I can on my 30 year loan, most of which will be interest payments by the time that 30-year term passes, I think I shouldn't have gone to college in this country afterall. I guess my problem is not with Navient, they're doing what is well within their legal rights, I guess. My problem is with our government making it harder for people to pursue the happiness they've come to expect.
Regards,
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, 2016. Please allow sufficient time for postal delivery. We will work with this customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They sent me a copy of my master promissory note and basically told me that I was already being helped because I was in a rate reduction program. This program lowers the interest rate on the loan and you pay interest only payments. I've been making interest only payments that DO NOT help me pay off my loan. All this program does is pad the pockets of Navient while those who are actually trying to pay their loan(s) off STAY in debt.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Contrary to what Navient has stated as of today, I still have not received any correspondence from them. I also checked my account on their website today and it still does not show any payments received or posted.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on October 28, 2014.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2015. Please allow sufficient time for
postal delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint against Navient has been closed, without ever getting any type of response from the company.
On November 24th, they claimed to have mailed a response to me. I waited 5 days and never received it, so I rejected it to keep the complaint from being closed. It is now December 4th and I still have received nothing, either by mail or through correspondence on the Revdex.com website, and my complaint has been closed anyway. Customer service remains equally bad, and the Office of the Customer Advocate has not returned my calls.
I still consider this case to be unresolved and I am requesting that the complaint be reopened.
Have had my student loans transferred to them. Horrible. Have been trying to get my income payment approved for over 6 months keep saying I need to send things then they expire prior to their review! In the mean time my interest is growing! Unfair practice, horrible customer service.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on January 6, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I'm not satisfied with the response as it doesn't solve the problem. They continue not to provide reasons why after years of payments my loan amount is not going down. Do I need to take this to a higher level?Regards,
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on April 5, 2016 and
resolved the issue with the customer.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on June 18, 2015. Please allow sufficient time for postal
delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
September 16, 2015, and we are working with the customer directly to
resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I have received nothing in the mail but a form to fill out, which I can do on line. They still call 3-6 times a day.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
The company never contacted me so their response is a lie. After a delayed period I finally received a refund, but it is unacceptable that it took over a month.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 11, 2015. Please allow sufficient time for
postal delivery.
A representative from the Office of...
Customer
Advocate contacted the customer by telephone on February 22, 2016 and
resolved the issue with the customer.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on November 10, 2014. Please allow sufficient time for postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
September 22, 2015, and we are working with the customer directly to
resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. I feel like an antiquated law from 1965, and it's amendments since, are hurting my generation of educated hard-working Americans. Assuming I'll be paying what I can on my 30 year loan, most of which will be interest payments by the time that 30-year term passes, I think I shouldn't have gone to college in this country afterall. I guess my problem is not with Navient, they're doing what is well within their legal rights, I guess. My problem is with our government making it harder for people to pursue the happiness they've come to expect.
Regards,
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on November 10, 2015 and resolved
the issue with the customer.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on October 6, 2016. Please allow sufficient time for postal delivery. We will work with this customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. They sent me a copy of my master promissory note and basically told me that I was already being helped because I was in a rate reduction program. This program lowers the interest rate on the loan and you pay interest only payments. I've been making interest only payments that DO NOT help me pay off my loan. All this program does is pad the pockets of Navient while those who are actually trying to pay their loan(s) off STAY in debt.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Contrary to what Navient has stated as of today, I still have not received any correspondence from them. I also checked my account on their website today and it still does not show any payments received or posted.
Regards,
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via email on October 28, 2014.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 19, 2015. Please allow sufficient time for
postal delivery.
Georgia; font-size: 10pt; line-height: 150%;">Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
My complaint against Navient has been closed, without ever getting any type of response from the company.
On November 24th, they claimed to have mailed a response to me. I waited 5 days and never received it, so I rejected it to keep the complaint from being closed. It is now December 4th and I still have received nothing, either by mail or through correspondence on the Revdex.com website, and my complaint has been closed anyway. Customer service remains equally bad, and the Office of the Customer Advocate has not returned my calls.
I still consider this case to be unresolved and I am requesting that the complaint be reopened.