Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10713625, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Navient is the administrator for my student loans (account [redacted]). Navient sent me a letter dated 5/6/15 stating I am on the Income-Based Repayment plan and owe them $14.95 a month. Navient sent me a letter dated 7/6/15 stating my loans are in deferment and that I owe nothing until 10/1/15. Navient sent me a letter dated 8/16/15 stating I owe them 7 payments of $9.72 by 10/6/15, 139 payment of $397.31 by 5/6/16, and 6 payments of $133.29 by 12/6/27. Navient can't seem to get it straight.
Translate
Desired Outcome:
1. Navient needs to decide how much I owe them per month. 2. Navient needs to send me a monthly invoice for how much I owe them.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 3, 2016. Please allow sufficient time for postal delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2016. Please allow sufficient time for
postal delivery.
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 18, 2015. Additionally, we will continue to work with the customer directly to resolve the issue.
This is the worst so called to make payments with. I have had nothing but bad experiences working with the loans and dealing with customer service. I am still trying to pay off the loan from a school that closed a few years ago that I graduated from and when asked about the forgiveness program, they said I was not eligible which did make sense after reading deeper into that program. I am in school now and right before Sallie Mae switched to Navient, I had my loans deferred until I graduate. Well fast forward to this year while still in school, I magically receive one of my private loans that was due a few weeks WITHOUT any notice. I signed up for paperless statements and never received a email about my first private loan being active again. Called up customer service and they were very rude stating that they sent an email and paper mail that my loan was coming back which I did not receive. I said multiple times that I never received anything about it and all I got was they could not help me.
Last month I magically received my second private loan payment WITHOUT notice expecting me to pay within a couple weeks. The amount is ridiculous and very hard to keep up with. I am still in school and when I called about having it deferred, they said I have ran out of deferment time and they can't help anymore. When trying to move my loans somewhere else and with the income I make, it seems impossible because no other company wants to work with them. I work 2 part time jobs while still attending school and they don't care one bit.
If this company won't help me and others having trouble then the next call will be from an attorney for fraud and unethical service. This place is out of hand and something needs to be done before more people become victims from this so called company.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 9, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 25, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regarding my case [redacted]. I would like Navient to retrack me and my wife credit report. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that and at this time, this resolution is satisfactory to me.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 25, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient continues to call me and harass people I have't spoke to in years. They are invading every single right from the borrowers , they are rude and disrespectful . No one in that company gives a damn about if you are struggling to pay bills all they care about is if it will be paid, I could be a big time drug dealer and they wouldn't care as long as I am paying. This school [redacted] college is at fault for manipulating the students to take out more loans than needed for their own purposes why should we have to pay? The school is not creditable, I have been trying to go back to school as a transfer and can't even get any credits transferred because they are not creditable, there has to be something that can be done to help myself and others in this situation its not fair. Jeff from Navient only calls and leaves messages but NEVER ANSWERS HIS PHONE , this is a lie from these people saying they are there to help they are there to rob you and belittle you. This compliant needs further investigation.
Regards,
[redacted]
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 24, 2015. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2015. Please allow sufficient time for postal
delivery.
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 4, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted by Navient and spoke with one of the representatives who was very helpful and told me he would do all kinds of things to fix the matter. He promised a lot but I asked for an email to verify what was promised and a letter also. I have received nothing.
Regards,
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 5, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a letter stating they were attempting to correct my accounts as originally intended - I would like to revisit this in a week to see if it has been corrected as promised.
Regards,
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10713625, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Problem:
Navient is the administrator for my student loans (account [redacted]). Navient sent me a letter dated 5/6/15 stating I am on the Income-Based Repayment plan and owe them $14.95 a month. Navient sent me a letter dated 7/6/15 stating my loans are in deferment and that I owe nothing until 10/1/15. Navient sent me a letter dated 8/16/15 stating I owe them 7 payments of $9.72 by 10/6/15, 139 payment of $397.31 by 5/6/16, and 6 payments of $133.29 by 12/6/27. Navient can't seem to get it straight.
Translate
Desired Outcome:
1. Navient needs to decide how much I owe them per month. 2. Navient needs to send me a monthly invoice for how much I owe them.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 3, 2016. Please allow sufficient time for postal delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on October 13, 2016. Please allow sufficient time for
postal delivery.
Thank you for
your message. In the...
interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 18, 2015. Additionally, we will continue to work with the customer directly to resolve the issue.
This is the worst so called to make payments with. I have had nothing but bad experiences working with the loans and dealing with customer service. I am still trying to pay off the loan from a school that closed a few years ago that I graduated from and when asked about the forgiveness program, they said I was not eligible which did make sense after reading deeper into that program. I am in school now and right before Sallie Mae switched to Navient, I had my loans deferred until I graduate. Well fast forward to this year while still in school, I magically receive one of my private loans that was due a few weeks WITHOUT any notice. I signed up for paperless statements and never received a email about my first private loan being active again. Called up customer service and they were very rude stating that they sent an email and paper mail that my loan was coming back which I did not receive. I said multiple times that I never received anything about it and all I got was they could not help me.
Last month I magically received my second private loan payment WITHOUT notice expecting me to pay within a couple weeks. The amount is ridiculous and very hard to keep up with. I am still in school and when I called about having it deferred, they said I have ran out of deferment time and they can't help anymore. When trying to move my loans somewhere else and with the income I make, it seems impossible because no other company wants to work with them. I work 2 part time jobs while still attending school and they don't care one bit.
If this company won't help me and others having trouble then the next call will be from an attorney for fraud and unethical service. This place is out of hand and something needs to be done before more people become victims from this so called company.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on December 9, 2015. Please allow sufficient time for
postal delivery.
Thank you for your message. In the interest of protecting the privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on February 25, 2015. Please allow sufficient time for postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Regarding my case [redacted]. I would like Navient to retrack me and my wife credit report. Thank you.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that and at this time, this resolution is satisfactory to me.
Regards,
[redacted]
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 25, 2016. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
Navient continues to call me and harass people I have't spoke to in years. They are invading every single right from the borrowers , they are rude and disrespectful . No one in that company gives a damn about if you are struggling to pay bills all they care about is if it will be paid, I could be a big time drug dealer and they wouldn't care as long as I am paying. This school [redacted] college is at fault for manipulating the students to take out more loans than needed for their own purposes why should we have to pay? The school is not creditable, I have been trying to go back to school as a transfer and can't even get any credits transferred because they are not creditable, there has to be something that can be done to help myself and others in this situation its not fair. Jeff from Navient only calls and leaves messages but NEVER ANSWERS HIS PHONE , this is a lie from these people saying they are there to help they are there to rob you and belittle you. This compliant needs further investigation.
Regards,
[redacted]
A representative from the Office...
of Customer
Advocate contacted the customer by telephone on April 8, 2015 and resolved the
issue with the customer.
Thank you for your message. In the interest of protecting the...
privacy of our customers, the Office of the Customer Advocate responded directly to the customer via US Postal Service on August 24, 2015. Please allow sufficient time for postal delivery.
A
representative from the Office of Customer Advocate contacted the customer...
by
telephone on March 19, 2015, and we are working with the customer directly to
resolve the issue.
Thank you for
your message. In the interest of protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on March 25, 2015. Please allow sufficient time for postal
delivery.
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on November 4, 2015. Please allow sufficient time for
postal delivery.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I was contacted by Navient and spoke with one of the representatives who was very helpful and told me he would do all kinds of things to fix the matter. He promised a lot but I asked for an email to verify what was promised and a letter also. I have received nothing.
Regards,
Thank you for
your message. In the interest of...
protecting the privacy of our customers,
the Office of the Customer Advocate responded directly to the customer via US
Postal Service on August 5, 2016. Please allow sufficient time for
postal delivery.
A
representative from the Office of Customer Advocate contacted the customer by
telephone on...
March 21, 2016 and we are working with
the customer directly to resolve the issue.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.
I received a letter stating they were attempting to correct my accounts as originally intended - I would like to revisit this in a week to see if it has been corrected as promised.
Regards,