Robert E Marmor

Dear? [redacted] ,We would like to apologize for the delay with answer.We have checked our system and we can confirm that within next business days our Financial Department will process a refund of amount USD back to your credit card.If you will have any questions or you will need more information, please do not be hesitate to contact our Customer Care Department via email [redacted] .It will be a big pleasure for us to assist you.Best Regards,Booking Group Team

Dear Sir or Madame,The refund has been processedUnfortunately, we have no way to know what happened at the locationKind regards, Booking Group Team

Dear all,Customer has been in touch with our support teamHe has been refunded for not used reservation, less cancellation feeThe customer disputed the cancellation fee through the bankThe chargeback has been accepted.? Hope it helps to resolve the issue.Sincerely,? Booking Group Team.? ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Apparently Economy Bookings is in denial that they are in the wrong I don't think they even read my response to their denial How in the world would anybody be expected to cancel a reservation that is apparently to their benefit hours before if it as reserved only a few hours before? And why should I not have the right to expect a refund if I was told at the rental counter that they will not honor the price given online nor the unlimited miles as promised? They don't really care about honesty or about customer satisfaction, they only care about money If they continue denying that I was in my rights to not accept a higher price than offered and that I would not have the unlimited miles as stated when reserved only because I am a local resident when that condition was not stated on their website, I will never accept that the issue is solved in any way I immediately went to [redacted] car rental where they even gave me a lower price AND included unlimited miles CUSTOMER BEWARE! Economy Bookings should not be your choice of car rental company Hertz, [redacted] and others have never given me any problems before was these people have In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear Sir or Madam,Hope my email will finds you well.Please, be kindly informed, that? [redacted] never give us change to assist him, due to reason that he never contacted us.In accordance with our company policy we need to contacted the rental company to get official confirmation, that the customer did not pick up the car.As well all terms and conditions was available to **? [redacted] during the booking process and copied in his voucher.Kind regards,Marina

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: I have called the creditcard company and they seemed perplexed as to why bookinggroup did not deal with me directly when I tried contacting them on July [redacted] and July [redacted] with original claim for refund on the [redacted] and the notification of me calling fraud dept? and notifying them through email on the ***.? I have offered up my e-trail starting from July ***Requesting BookingGroup be HONEST with creditcard company by advising they did not try to deal with meAGAIN, BookingGroup took NO STEPS to advise of any emails received and did not contact me until I started sending daily emails 2-times in a rowAnother dispute has been requested ? ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ?

Dear [redacted] , We investigated your case on management levelWe would like to apologize for misleading and for the inconveniencesAs a result, our Financial Department will process a refund of amount USD within next business days back on your credit card indicated in your reservation Best Regards,Booking Group Team

Dear all, [redacted] had never given an opportunity to our support team to assist her as she contacted her bank once she sent a claim for a refund.? Our customer care team can no longer look into the customer's inquiry,as chargeback has been received.? ***? [redacted] ? must contact her bank for any issues.? Sincerely, Booking Group.? ?

Dear [redacted] ,We are happy to confirm that the refund was processed back to your card used to make the reservation online on 09.**You were notified by us about thatKind regards, Booking Group team

Booking Group LTD works with Car Rental Companies worldwideCustomers using our official website [redacted] ? can choose certain Car Rental Company, which will supply them a vehicle.? The information with the rental conditions is available for customer consideration during the process of booking in separate section: terms & conditions, before to proceed with payment.Thus, Customer making the reservation on our booking engine is bound by and deemed to have accepted the terms and conditions of the relevant car rental provider selected by the Customer.All customers receive a confirmation voucher where all General Provisions for the drivers are listedThese rules are given under the Terms and Conditions of the exact rental company.First complain requesting a refund from [redacted] ? has been receieved 2017-01-**The case was taken into the consideration in two days 2017-01-**, the final decision was made 2017-01- [redacted] after receiving a confirmation from the partner company, that the customer did not use the rental.2017-01- [redacted] the partial refund less than cancellation fee only was issued to the customer’s account.When processing with the reservation online, the customer agreed to ? the cancellation policy of the engine, she made the booking on.? ? Economybookings Customer Support Team

Dear [redacted] ,We have contacted you and proposed a solution for your claim.Our team is waiting for your feedback.Sincerely yours,Booking Group team

At this time, I have been contacted directly by Booking Group US? regarding complaint ID [redacted] , however my complaint has NOT been resolved because: I submitted to Booking Group copies of the offer that was made to me online which the car rental company refused to honor.? But it makes no difference that it would have been impossible for me to cancel the fraudulent car rental offer hours before I rented it as it states in their conditions, and it does not matter that the online offer was not honored as to cost, miles or even as to misleading the public that the car would be available at the airport which of course gives it a air of reputation & reliability, this company will not refund anything at all.? So it’s buyer beware ? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,? We investigated your case on management levelWe would like to apologize for misleading and for the inconveniences.? As a result, our Financial Department will process a refund of amount USD within next business days back on your credit card indicated in your reservation.? ? Best Regards,Booking Group Team

Dear Sir or Madame,We regret that you were unable to use the car rental booking you made through Economybookings.Every effort is made to accommodate changing pick up times, but the car rental agent is not always in a position to hold a vehicle after the pitime has passed or to keep the rental desk open.Please be advised that the pick up time was selected as: ? 02.**? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? And there was no flight details enclosed for the rental agents to follow up if there was a delay.As advised in the voucher:Importanto If you subscribe to an additional Super CDW insurance, it will be at your own cost; it is not included in your prepaid rental amount.o Please inquire the local suppliers about their fuel policy.o We kindly ask you to carefully read the rental agreement and make sure you fully understand it before signing it.No charges is kept by this booking.? Unfortunatly , we are not in the positions to offer any compensation.Regards,?

Revdex.com: I have reviewed the response made by the business, and for now I guess we can mark it as resolved Sincerely, [redacted] ***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: the company stated they would refund my money to my banking card, to which has not happened thus far [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]

Dear [redacted] ,We would like to apologize for the delay with answer.We have checked our system and we can confirm that within next business days our Financial Department will process a refund of amount USD back to your credit card.If you will have any questions or you will need more information, please do not be hesitate to contact our Customer Care Department via email [redacted] .It will be a big pleasure for us to assist you.Best Regards,Booking Group Team

Dear? Mid-Hudson Dispute Services,? We have carefully checked the complaint and received a response in the case from the partners.Our partners from NU car rental informed us that the client canceled the reservation on location since he did not accept T&C of the rental company.According to the conditions, the full amount of rent was? USDAt the time of booking from the customer was taken prepayment of? USD and the rest amount customer should to pay on location.? Under the terms of the contract, in the amount of USD includes the following options:Mileage UnlimitedFree amendmentCancel Protection (provided by Booking Group)? Extended Excess Protection (provided by Booking Group)? Roadside Assistance (provided by Booking Group)? In the value of the voucher did not include the following options and charges:Insurance.Taxes and fees.Out of hours fees.? Additional equipment requested at time of booking or purchased locally (Like: child seat, booster seat, snow chains, navigation system (GPS))Upon arrival at the location, customer has been asked to pay the remaining part of the money for the rental period as well as for the required options and fees? that are not included in the cost of His voucher.? Due to the fact that the customer was not satisfied with the final price of the rental, he decided to abandon the proposal.We would like to inform that all detailed information about the costs and pickup details were listed in the voucher, and [redacted] agreed with them when making a reservation.? Under the terms of our company, [redacted] collects administration fee in amount of USD/CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule.? As the amount charged was less,than a administration fee supposed to be applied in this case, the prepayment could not be refunded.Attached you can find the voucher with the terms and conditions of this rental.Kind Regards,? Booking Group? ? ?