Robert E Marmor

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedCan you please remove complaint , business resolved issue thank you for all your help Sincerely, [redacted] ?

Revdex.com: I have reviewed the response made by the business in reference to complaint ID#? [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This is where the disconnect isI was advised in most recent email from customer service that within a couple of days of sending a request for refund? and email would be sent as acknowledgement of receipt( I also had the tracking email that states email was successfully delivered on July **)? That DID NOT happen and I sent another email asking they acknowledge my email or I would contact credit card company as potential fraudThey again, DID NOT acknowledge me and I called my credit card company and in turn the fraud department decided to reverse the charge as I had emails proving I contacted bookinggroup via email but they were not replyingTheir policy was not followedThey say couple days for email and not once did I get an email from them until I continued to send 2-emails dailyOnly then customer service said there was a chargeback and customer service could not helpI will be more than happy to call credit card company and request they reverse that charge again but as you can see it appears bookinggroup wants no part in correcting a wrongIf bookinggroup really wanted me to contact my credtcard company they would give that to me in writing s I have proof they are passing the responsibility to creditcard company to reverse that charge? I am still requesting a refund which I am confident the company can initiate on there side.? ? ? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Apparently Economy Bookings is in denial that they are in the wrong. I don't think they even read my response to their denial. How in the world would anybody be expected to cancel a reservation that is apparently to their benefit hours before if it as reserved only a few hours before? And why should I not have the right to expect a refund if I was told at the rental counter that they will not honor the price given online nor the unlimited miles as promised? They don't really care about honesty or about customer satisfaction, they only care about money. If they continue denying that I was in my rights to not accept a higher price than offered and that I would not have the unlimited miles as stated when reserved only because I am a local resident when that condition was not stated on their website, I will never accept that the issue is solved in any way. I immediately went to *** car rental where they even gave me a lower price AND included unlimited miles. CUSTOMER BEWARE! Economy Bookings should not be your choice of car rental company. Hertz, *** and others have never given me any problems before was these people have
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and though I am not satisfied with the service and solution they provided, but I don't want to continue back and forth, I will leave itBut I won't try their service again.
Sincerely,
*** ***

At this time, I have been contacted directly by Booking Group US regarding complaint ID ***, however my complaint has NOT been resolved because:
I submitted to Booking Group copies of the offer that was made to me online which the car rental company refused to honor. But it makes
no
difference that it would have been impossible for me to cancel the fraudulent
car rental offer hours before I rented it as it states in their conditions, and it does not matter that the
online offer was not honored as to cost, miles or even as to misleading the public
that the car would be available at the airport which of course gives it a air of reputation & reliability, this company will not refund
anything at all. So it’s buyer beware
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear ***, To avoid some misleading we would like to pay your attention that on 12/**/9:33:PM you personally made a reservation to Fort Lauderdale Airport and indicated that pick up date and time will be **at 02:AM.When in case of the discrepancy of
the time car was not provided to you, you started convince us that the time for pick up which you choose was 14:PMOur agent from Customer Care Department found you call conversation with our representative and sent it to your email *** on 12.**as an evidence. The partner company replied following:Customer was given a grace period to pick up the vehicleThe customer ended not picking up this vehicle. Due to our Terms&Conditions and Cancellation Policy, our Accounting Department apply a cancellation fee of USD to the reservation prepayment.Best Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Now that everything you said was inaccurate just saying sorry is not acceptable I used your company to make a reservation and the contract was not followed by the company Just making an adjustment because that’s what the company that has the rental company does not make it acceptable There should also be ownership on your sideEven if that means your company is at a loss A customer should not be screwed because of a deal you guys made fell through You should do the right thing and then deal with the company on the back end
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear *** ***,We are happy to confirm that the refund was processed back to your card used to make the reservation online on 09.**You were notified by us about that. Kind regards, Booking Group team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
They never picked my call after the first day that I called the customer serviceand Never replied my email until I filed the complaintTheir response is to refund meThat is a must thing, because I never had the service they provideThey didn't mention any reimbursement for this thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir or Madame,Hope this email will find you well.We have received information from supplier, as well we have contacted our customer regarding this issue and resolve it.Kind regards,Marina

Dear Sir or Madam,Hope this email will find you well.Please, be kindly informed, that we have contacted our customer regarding this booking providing with the solution.Kind regards,***

Dear *** ***,Thank you so much for bringing this issue to our attention and for the detailed description of the problem encountered.We have responded to your claim and offered a solution.Hope to serve you again,Kind regards, *** team

Dear Sir or Madam,Hope this email will finds you well.The customer contacted his bank to dispute this charges.Therefore, in this situation the customer should contact his bank and resolve it with them.Kind regards,Marina

Dear Sir or Madam,Hope my email will finds you well.Please, be kindly informed, that ** *** *** never give us change to assist him, due to reason that he never contacted us.In accordance with our company policy we need to contacted the rental company to get official confirmation, that
the customer did not pick up the car.As well all terms and conditions was available to ** *** during the booking process and copied in his voucher.Kind regards,Marina

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sir or Madame,05.**at 17:28:*** *** *** made a car reservation on our websiteTerms and conditions of the rental available for customer’s consideration during the process of booking(section Terms&Conditions) and in the confirmation voucher. Copied information can be
seen below:PRIMARY DRIVER CREDIT CARD PREAUTHORIZATIONAt time of pick up you will be required to leave a deposit to cover the value of the insurance excess. Deposit: renter will be subject to a credit worthiness test and must provide a major credit card in the name of the primary driver (cash deposits, maestro, switch visa electron and debit cards are not accepted) with a minimum of USD line of available credit.The blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented.The terms&conditions, you have accepted when you created the reservation online says:A ‘No-show’ is when you:- wish to cancel but don’t tell us before your rental is due to start;- fail to pick the car up at the arranged time and date;- fail to provide the documentation that’s required to pick the car up;- fail to provide a credit card in the main driver’s name with enough available funds on itIn all of these cases, you’ll receive no refund of the money you’ve paid.We have proposed refund back to card used to create a reservation online as a gesture of good willIt will appear back in bank account in 7-days.Thank you for giving us an opportunity to assist you. Kind regards, Booking Group team

Revdex.com:
I have reviewed the response made by the business in reference to complaint
ID# ***, and have determined that my complaint has NOT been resolved because:
They never picked my call after the first day that I called the customer serviceand Never replied my email until I filed the complaintTheir response is to refund meThat is a must thing, because I never had the service they provideThey didn't mention any reimbursement for this thing
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and though I am not satisfied with the service and solution they provided, but I don't want to continue back and forth, I will leave itBut I won't try their service again.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved through my bank
Sincerely,
*** ***

Dear Sir or Madame,We regret that you were unable to use the car rental booking you made through Economybookings.Every effort is made to accommodate changing pick up times, but the car rental agent is not always in a position to hold a vehicle after the pitime has passed or to keep the rental
desk open.Please be advised that the pick up time was selected as: 02.** And there was no flight details enclosed for the rental agents to follow up if there was a delay.As advised in the voucher:Importanto If you subscribe to an additional Super CDW insurance, it will be at your own cost; it is not included in your prepaid rental amount.o Please inquire the local suppliers about their fuel policy.o We kindly ask you to carefully read the rental agreement and make sure you fully understand it before signing it.No charges is kept by this booking. Unfortunatly , we are not in the positions to offer any compensation.Regards,