Robert E Marmor

Revdex.com:
I have reviewed the response made by the business, and for now I guess we can mark it as resolved
Sincerely,
*** ***

Dear Sir or Madame,The refund has been processedUnfortunately, we have no way to know what happened at the location. Kind regards, Booking Group Team.

Dear ***, We have carefully reviewed your case. Under the terms of your voucher at the location you have to pay USD + USD for local taxes and fees. All detailed information about the costs and pickup details were listed in the voucher, and You agreed with them when making a reservation. If you do not agree with the terms of the lease, you had to cancel a booking before the start of rental period.Under the terms of our company, *** collects administration fee in amount of USD/CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule. ** *** ***
** *** *** ** *** *** ** *** *** *** *** *** *** *** ** *** ** *** *** *** As the amount charged was less,than a administration fee supposed to be applied in that case,unfortunately,we can not proceed a requested refund.Thank you for choosing Booking Group we can confirm that your case has been investigated and closed Kind Regards,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
If you abided by the rental agreement and had the car that I reserved and paid for in full prior to picking up, I would not be making a complaint I am making a complaint because you did not have the car I prepaid for and instead of giving me an upgrade you gave me a downgrade and I am making it known that I reserved the car for the additional timeframe based on the price but knowing that car would not have been available, I would not have prepaid or gotten a car for days Because I only ever needed the car for one day from day So you speak to rental agreement and I am going to speak to a contract I paid in full for a car and agreement that I never received Due to the fact that you did not have the car I reserved and provided a downgrade My prepaid agreement was null and void and I made known to the agent that it was being returned the next day under the downgraded car agreementYou should never agree and have a customer prepay for a car if you are not going to hold upon your side of the agreement and not have the car and then act like the customer did something wrong
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Dear Sir or Madam,Hope this email will find you well.Please, be kindly informed, that the customer has chance to refuse this rental and contact usHowever, the customer decided to pick up this rental and as well received the refund for downgrade.Therefore, this reservation was used and we cannot make a refund.Kind regards,***

Dear ***,We would like to apologize for the delay with answer.We have checked our system and we can confirm that within next business days our Financial Department will process a refund of amount USD back to your credit card.If you will have any questions or you will need more
information, please do not be hesitate to contact our Customer Care Department via email ***.It will be a big pleasure for us to assist you.Best Regards,Booking Group Team

Booking Group LTD works with Car Rental Companies worldwideCustomers using our official website *** can choose certain Car Rental Company, which will supply them a vehicle. The information with the rental conditions is available for customer consideration during the
process of booking in separate section: terms & conditions, before to proceed with payment.Thus, Customer making the reservation on our booking engine is bound by and deemed to have accepted the terms and conditions of the relevant car rental provider selected by the Customer.All customers receive a confirmation voucher where all General Provisions for the drivers are listedThese rules are given under the Terms and Conditions of the exact rental company.First complain requesting a refund from *** *** *** has been receieved 2017-01-**The case was taken into the consideration in two days 2017-01-**, the final decision was made 2017-01-** after receiving a confirmation from the partner company, that the customer did not use the rental.2017-01-** the partial refund less than cancellation fee only was issued to the customer’s account.When processing with the reservation online, the customer agreed to the cancellation policy of the engine, she made the booking on. Economybookings Customer Support Team

Dear ** *** ***,Thank You for choosing Booking Group.First of all please accept our most sincere apologies for the delay in sending You this reply and for all the inconveniences caused by.According to the database records, You have made a booking on 10/**/for 02.**
at Denver AirportHowever, after approximately one month after the booking, we have received a reclamation claim from your bank on 11/**/As it was reclamation cancel request before the rental beginning, we have accepted the bank request and your prepayment of USD has been refunded by the *** directlyReclamation was closed and accepted at the same day of *** of November.Take a note, that You have made a booking for ***(2nd of April) via ***, not the 5/*/as You statedAnd after the reclamation process, your booking was cancelled, as because You reclaimed your prepaymentYou cancellation email was sent to *** as soon as your reclamation was confirmed.Kind regards,Booking Group.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved be because (Economy Booking reimbursed funds in the amount of $on 11/** but within hours the Merchant reversed the reimbursement So, I am still awaiting the funds to be properly returned back to me I also received a reimbursement days ago in the amount of $which was clearly erroneousThe full balance of $hasn't been reimbursed to date
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Dear Sir or Madame,Hope this email will find you well.We have refunded to the costumer in full regarding this issuePlease, pay attention that the customer did not provide to us any off sell letter, that will confirm, that the car was not available and our partner not have any notes regarding this incident.Kind regards,Marina

Dear ***,We have contacted you and proposed a solution for your claim.Our team is waiting for your feedback.Sincerely yours,Booking Group team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you VERY MUCH in helping me resolve this matter
Sincerely,
*** ***

Dear Sir or Madame,Thank you for your patience in regards to the inquiry. Customer Care department endeavors to resolve claims in business days. Sometimes we can experience delays, as we are dealing with third parties. The issue has been resolved and you can expect a
reimbursement shortly. Sincerely, Booking Group Team.

Dear all,Customer has been in touch with our support teamHe has been refunded for not used reservation, less cancellation feeThe customer disputed the cancellation fee through the bankThe chargeback has been accepted. Hope it helps to resolve the issue.Sincerely, Booking Group
Team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Booking Group LTD works with Car Rental Companies worldwideCustomers using our official website ***? can choose certain Car Rental Company, which will supply them a vehicle.? The information with the rental conditions is available for customer consideration during the
process of booking in separate section: terms & conditions, before to proceed with payment.Thus, Customer making the reservation on our booking engine is bound by and deemed to have accepted the terms and conditions of the relevant car rental provider selected by the Customer.All customers receive a confirmation voucher where all General Provisions for the drivers are listedThese rules are given under the Terms and Conditions of the exact rental company.First complain requesting a refund from *** *** ***? has been receieved 2017-01-**The case was taken into the consideration in two days 2017-01-**, the final decision was made 2017-01-** after receiving a confirmation from the partner company, that the customer did not use the rental.2017-01-** the partial refund less than cancellation fee only was issued to the customer’s account.When processing with the reservation online, the customer agreed to ? the cancellation policy of the engine, she made the booking on.? ? Economybookings Customer Support Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
I have called the creditcard company and they seemed perplexed as to why bookinggroup did not deal with me directly when I tried contacting them on July *** and July *** with original claim for refund on the *** and the notification of me calling fraud dept? and notifying them through email on the ***.? I have offered up my e-trail starting from July ***Requesting BookingGroup be HONEST with creditcard company by advising they did not try to deal with meAGAIN, BookingGroup took NO STEPS to advise of any emails received and did not contact me until I started sending daily emails 2-times in a rowAnother dispute has been requested
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Dear all,*** had never given an opportunity to our support team to assist her as she contacted her bank once she sent a claim for a refund.? Our customer care team can no longer look into the customer's inquiry,as chargeback has been received.? ***? ***? must
contact her bank for any issues.? Sincerely, Booking Group.? ?

Dear *** ***,? We investigated your case on management levelWe would like to apologize for misleading and for the inconveniences.? As a result, our Financial Department will process a refund of amount USD within next business days back on your credit card indicated in your
reservation.? ? Best Regards,Booking Group Team