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Robert E Marmor

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Reviews Robert E Marmor

Robert E Marmor Reviews (92)

Dear [redacted], We investigated your case on management level. We would like to apologize for misleading and for the inconveniences. As a result, our Financial Department will process a refund of amount 50.00 USD within next 3 business days back on your credit card indicated in your...

reservation.  Best Regards,Booking Group Team

Dear [redacted],We have contacted you and proposed a solution for your claim.Our team is waiting for your feedback.Sincerely yours,Booking Group team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. Can you please remove complaint , business resolved issue thank you for all your help
Sincerely,
[redacted]

Dear [redacted],We are happy to confirm that the refund was processed back to your card used to make the reservation online on 09.**.2017. You were notified by us about that. Kind regards, Booking Group team.

Dear Sir or Madame,Hope this email will find you well.We have received information from supplier, as well we have contacted our customer regarding this issue and resolve it.Kind regards,Marina

Customer will be refunded by Booking Group within next 3-5 business days.Partner confirmed that the rental did not go ahead because customer did not have a valid credit card to pay for the car hire and any extras. I would like to inform you that reservation has been created...

by you independently on 8/**/2016 2:29:57 AM.  During processing reservation customer accepted all general provisions for the drivers regarding payment and Credit Card to be provided.Also after final confirmation of the booking voucher with Terms & Conditions has been sent on email address indicated in reservation.In this Terms and Conditions was clearly stated that customer upon arrival to Rental Companies desk must provide Credit Card. PRIMARY DRIVER CREDIT CARD PREAUTHORIZATIONAt time of pick up you will be required to leave a deposit to cover the value of the insurance excess. The deposit will be blocked on an international credit card in the name of the primary driver (cash deposits, maestro, switch visa electron and debit cards are not accepted). This company does not accept prepaid, reloadable or virtual credit cards as well as cards not having embossed (raised) characters on the front. Please follow the link and enter first 6 digits of your card number to check the type of your card: [redacted].  Due to our policy in case of non compliance of terms and conditions no refund can be applied. Copied information from our website can be seen below:8.3. EconomyBookings.com does not take responsibility if the car rental company refuses to provide the car to a customer in any of the following circumstances: 8.3.1. no show;8.3.2. showing up late;8.3.3. unused days;8.3.4. additional services purchased locally;8.3.5. fail to provide all required documents, driver’s license, passport/ID card, credit card or there are not enough funds on a credit card to block a security deposit;8.3.6. if customer was previously blacklisted by the car rental company.However, we value our customers and ready to go ahead in this case.  Please allow to inform you, that as a goodwill gesture, partial refund will be applied in amount of: 208.51 USD back to credit card[redacted].We can confirm that your case has been investigated and closed.Penalty in amount of 35.00 USD will be kept for the vehicle remained not used.Best Regards,Booking Group Team

Dear [redacted],We would like to apologize for the delay with answer.We have checked our system and we can confirm that within next 5 business days our Financial Department will process a refund of amount 38.87 USD back to your credit card.If you will have any questions or you will need more...

information, please do not be hesitate to contact our Customer Care Department via email [redacted].It will be a big pleasure for us to assist you.Best Regards,Booking Group Team

Revdex.com:
I have reviewed the response made by the business, and for now I guess we can mark it as resolved.
Sincerely,
[redacted]

Dear Sir or Madame,The refund has been processed. Unfortunately, we have no way to know what happened at the location. Kind regards, Booking Group Team.

Dear Sir or Madame,Hope this email will find you well.We have refunded to the costumer in full regarding this issue. Please, pay attention that the customer did not provide to us any off sell letter, that will confirm, that the car was not available and our partner not have any notes regarding this incident.Kind regards,Marina

Dear [redacted],  To avoid some misleading we would like to pay your attention that on 12/**/2015 9:33:12 PM you personally made a reservation to Fort Lauderdale Airport and indicated that pick up date and time will be **.12.15 at 02:00 AM.When in case of the discrepancy of...

the time car was not provided to you, you started convince us that the time for pick up which you choose was 14:00 PM. Our agent from Customer Care Department found you call conversation with our representative and sent it to your email [redacted] on 12.**.16 as an evidence. The partner company replied following:Customer was given a grace period to pick up the vehicle. The customer ended not picking up this vehicle. Due to our Terms&Conditions and Cancellation Policy, our Accounting Department apply a cancellation fee of 50 USD to the reservation prepayment.Best Regards,

Dear [redacted], We have carefully reviewed your case. Under the terms of your voucher at the location you have to pay 25.50 USD + 9.96 USD for local taxes and fees. All detailed information about the costs and pickup details were listed in the voucher, and You agreed with them when making a reservation. If you do not agree with the terms of the lease, you had to cancel a booking before the start of rental period.Under the terms of our company, [redacted] collects administration fee in amount of 50 USD/56 CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule. [redacted] As the amount charged was less,than a administration fee supposed to be applied in that case,unfortunately,we can not proceed a requested refund.Thank you for choosing Booking Group we can confirm that your case has been investigated and closed Kind Regards,

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Address: 3333 Mendocino Ave Ste 202, Santa Rosa, California, United States, 95403-2233

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