Robert E Marmor

Dear Sir or Madam,Hope this email will find you well.Please, pay attention, that this is a dispute that the customer made through her bank and we are not in position to review this case.In this situation we can recommend to the customer contact her bank.? Kind regards,Marina

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This is where the disconnect isI was advised in most recent email from customer service that within a couple of days of sending a request for refund? and email would be sent as acknowledgement of receipt( I also had the tracking email that states email was successfully delivered on July **)? That DID NOT happen and I sent another email asking they acknowledge my email or I would contact credit card company as potential fraudThey again, DID NOT acknowledge me and I called my credit card company and in turn the fraud department decided to reverse the charge as I had emails proving I contacted bookinggroup via email but they were not replyingTheir policy was not followedThey say couple days for email and not once did I get an email from them until I continued to send 2-emails dailyOnly then customer service said there was a chargeback and customer service could not helpI will be more than happy to call credit card company and request they reverse that charge again but as you can see it appears bookinggroup wants no part in correcting a wrongIf bookinggroup really wanted me to contact my credtcard company they would give that to me in writing s I have proof they are passing the responsibility to creditcard company to reverse that charge? I am still requesting a refund which I am confident the company can initiate on there side.?
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?
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Dear Sir or Madame,We regret that you were unable to use the car rental booking you made through Economybookings.Every effort is made to accommodate changing pick up times, but the car rental agent is not always in a position to hold a vehicle after the pitime has passed or to keep the rental
desk open.Please be advised that the pick up time was selected as: ? 02.**? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? ? And there was no flight details enclosed for the rental agents to follow up if there was a delay.As advised in the voucher:Importanto If you subscribe to an additional Super CDW insurance, it will be at your own cost; it is not included in your prepaid rental amount.o Please inquire the local suppliers about their fuel policy.o We kindly ask you to carefully read the rental agreement and make sure you fully understand it before signing it.No charges is kept by this booking.? Unfortunatly , we are not in the positions to offer any compensation.Regards,?

Dear? Mid-Hudson Dispute Services,? We have carefully checked the complaint and received a response in the case from the partners.Our partners from NU car rental informed us that the client canceled the reservation on location since he did not accept T&C of the rental company.According to the conditions, the full amount of rent was? USDAt the time of booking from the customer was taken prepayment of? USD and the rest amount customer should to pay on location.? Under the terms of the contract, in the amount of USD includes the following options:Mileage UnlimitedFree amendmentCancel Protection (provided by Booking Group)? Extended Excess Protection (provided by Booking Group)? Roadside Assistance (provided by Booking Group)? In the value of the voucher did not include the following options and charges:Insurance.Taxes and fees.Out of hours fees.? Additional equipment requested at time of booking or purchased locally (Like: child seat, booster seat, snow chains, navigation system (GPS))Upon arrival at the location, customer has been asked to pay the remaining part of the money for the rental period as well as for the required options and fees? that are not included in the cost of His voucher.? Due to the fact that the customer was not satisfied with the final price of the rental, he decided to abandon the proposal.We would like to inform that all detailed information about the costs and pickup details were listed in the voucher, and *** *** *** agreed with them when making a reservation.? Under the terms of our company, *** collects administration fee in amount of USD/CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule.? As the amount charged was less,than a administration fee supposed to be applied in this case, the prepayment could not be refunded.Attached
you can find the voucher with the terms and conditions of this rental.Kind Regards,? Booking Group? ? ?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID#? ***, and
have determined that my complaint has NOT been resolved because:
the company stated they would refund my money to my banking card, to which has not happened thus far
[Your Answer Here]
?
?
?
?
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
?

Dear all,Every effort is made to accommodate changing pick up times, but? *** ***? ***? has never modified her booking.? Please note that the amount already refunded corresponds with the rate difference between the car category booked and the category provided, which was
calculated in rental agent system.? We are unable to provide any information regarding the rates as this is internal information.Unfortunately, we are unable to provide further compensation in this occasion.With kind regards, Booking Grout Team.?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID
***, and find that this resolution is satisfactory to me and the matter has been resolvedCan you please remove complaint , business resolved issue thank you for all your help
Sincerely,
*** ***
?

Dear Sir or Madame,05.**at 17:28:*** *** *** made a car reservation on our websiteTerms and conditions of the rental available for customer’s consideration during the process of booking(section Terms&Conditions) and in the confirmation voucher.? Copied information can be
seen below:PRIMARY DRIVER CREDIT CARD PREAUTHORIZATIONAt time of pick up you will be required to leave a deposit to cover the value of the insurance excess.? Deposit: renter will be subject to a credit worthiness test and must provide a major credit card in the name of the primary driver (cash deposits, maestro, switch visa electron and debit cards are not accepted) with a minimum of USD line of available credit.The blocked amount will be returned in full at the end of the rental provided the vehicle is returned in the same condition as rented.The terms&conditions, you have accepted when you created the reservation online says:A ‘No-show’ is when you:- wish to cancel but don’t tell us before your rental is due to start;- fail to pick the car up at the arranged time and date;- fail to provide the documentation that’s required to pick the car up;- fail to provide a credit card in the main driver’s name with enough available funds on itIn all of these cases, you’ll receive no refund of the money you’ve paid.We have proposed refund back to card used to create a reservation online as a gesture of good willIt will appear back in ? bank account in 7-days.Thank you for giving us an opportunity to assist you.? Kind regards, Booking Group team.?

At this time, I have been contacted directly by Booking Group US? regarding complaint ID ***, however my complaint has NOT been resolved because:
I submitted to Booking Group copies of the offer that was made to me online which the car rental company refused to honor.? But it makes
no
difference that it would have been impossible for me to cancel the fraudulent
car rental offer hours before I rented it as it states in their conditions, and it does not matter that the
online offer was not honored as to cost, miles or even as to misleading the public
that the car would be available at the airport which of course gives it a air of reputation & reliability, this company will not refund
anything at all.? So it’s buyer beware
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In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Thank you VERY MUCH in helping me resolve this matter
Sincerely,
*** ***
?

Customer will be refunded by Booking Group within next 3-business days.Partner confirmed that the rental did not go ahead? because customer? did not have a valid credit card to pay for the car hire and any extras.? I would like to inform? you? that reservation has been created
by? you? independently? on? 8/**/2:29:AM.? During processing reservation customer accepted? all general provisions for the drivers regarding payment and Credit Card to be provided.Also after final confirmation of the booking voucher with Terms & Conditions has been sent on email address indicated in reservation.In this Terms and Conditions was clearly stated that customer upon arrival to Rental Companies desk must provide Credit Card.? PRIMARY DRIVER CREDIT CARD PREAUTHORIZATIONAt time of pick up? you? will be required to leave a deposit to cover the? value? of the insurance excessThe deposit will be blocked on an international credit card in the name of the primary driver (cash deposits, maestro, switch visa electron and debit cards are not? accepted)This company does not? accept? prepaid, reloadable or virtual credit cards as well as cards not having embossed (raised) characters on the frontPlease follow the link and enter first digits of your card number to check the type of your card:? ***.? ? Due to our policy in case of non compliance of terms and conditions no refund can be applied.? Copied information from our website can be seen below:EconomyBookings.com does not take responsibility if the car rental company refuses to provide the car to a customer in any of the following circumstances:? no show;showing up late;unused days;additional services purchased locally;8.3.5.? fail to provide all required documents, driver’s license, passport/ID card, credit card? or there are not enough funds on a credit card to block a security deposit;if customer was previously blacklisted by the car rental company.However,? we? value? our customers and ready to go ahead in this case.? Please allow to inform? you, that as a goodwill gesture, partial refund will be applied in amount of: USD back to credit card***.We? can confirm that your case has been investigated and closed.Penalty in amount of USD will be kept? for the vehicle remained not used.Best Regards,Booking Group Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
?

Dear [redacted],Thank you so much for bringing this issue to our attention and for the detailed description of the problem encountered.We have responded to your claim and offered a solution.Hope to serve you again,Kind regards, [redacted] team.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:
 
Apparently Economy Bookings is in denial that they are in the wrong.  I don't think they even read my response to their denial.  How in the world would anybody be expected to cancel a reservation that is apparently to their benefit 48 hours before if it as reserved only a few hours before?  And why should I not have the right to expect a refund if I was told at the rental counter that they will not honor the price given online nor the unlimited miles as promised?  They don't really care about honesty or about customer satisfaction, they only care about money.  If they continue denying that I was in my rights to not accept a higher price than offered and that I would not have the unlimited miles as stated when reserved only because I am a local resident when that condition was not stated on their website, I will never accept that the issue is solved in any way.  I immediately went to [redacted] car rental where they even gave me a lower price AND included unlimited miles.  CUSTOMER BEWARE!  Economy Bookings should not be your choice of car rental company.  Hertz, [redacted] and others have never given me any problems before was these people have.
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Dear [redacted],Thank You for choosing Booking Group.First of all please accept our most sincere apologies for the delay in sending You this reply and for all the inconveniences caused by.According to the database records, You have made a booking on 10/**/2014 for 02.**.2015...

at Denver Airport. However, after approximately one month after the booking, we have received a reclamation claim from your bank on 11/**/2014. As it was reclamation cancel request before the rental beginning, we have accepted the bank request and your prepayment of 66.03 USD has been refunded by the [redacted] directly. Reclamation was closed and accepted at the same day of [redacted] of November.Take a note, that You have made a booking for [redacted](2nd of April) via [redacted], not the 5/*/2015 as You stated. And after the reclamation process, your booking was cancelled, as because You reclaimed your prepayment. You cancellation email was sent to [redacted] as soon as your reclamation was confirmed.Kind regards,Booking Group.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and...

have determined that my complaint has NOT been resolved because:
the company stated they would refund my money to my banking card, to which has not happened thus far
[Your Answer Here]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

Dear Mid-Hudson Dispute Services, We have carefully checked the complaint and received a response in the case from the partners.Our partners from NU car rental informed us that the client canceled the reservation on location since he did not accept T&C of the rental company.According to the conditions, the full amount of rent was 71.42 USD. At the time of booking from the customer was taken prepayment of 45.92 USD and the rest amount customer should to pay on location. Under the terms of the contract, in the amount of 71.42 USD includes the following options:Mileage UnlimitedFree amendmentCancel Protection (provided by Booking Group) Extended Excess Protection (provided by Booking Group) Roadside Assistance (provided by Booking Group) In the value of the voucher did not include the following options and charges:Insurance.Taxes and fees.Out of hours fees. Additional equipment requested at time of booking or purchased locally (Like: child seat, booster seat, snow chains, navigation system (GPS))Upon arrival at the location, customer has been asked to pay the remaining part of the money for the rental period as well as for the required options and fees that are not included in the cost of His voucher. Due to the fact that the customer was not satisfied with the final price of the rental, he decided to abandon the proposal.We would like to inform that all detailed information about the costs and pickup details were listed in the voucher, and [redacted] agreed with them when making a reservation. Under the terms of our company, [redacted] collects administration fee in amount of 50 USD/56 CAD if the client did not show up to a car rental counter on the pick up day, or showed up late, or dropped the car off ahead of schedule. As the amount charged was less,than a administration fee supposed to be applied in this case, the prepayment could not be refunded.Attached
you can find the voucher with the terms and conditions of this rental.Kind Regards, Booking Group

Dear Sir or Madame,Thank you for your patience in regards to the inquiry. Customer Care department endeavors to resolve claims in 28 business days.  Sometimes we can experience delays, as we are dealing with third parties. The issue has been resolved and you can expect a...

reimbursement shortly.  Sincerely, Booking Group Team.