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Rock Chevrolet

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Rock Chevrolet Reviews (116)

The customer has been provided the key requestedThank you

Thank you Brad [redacted] for helping me to get a car, when no one else would help me The experience of my salespeople and staff as well as their knowledge, was insturmental my success in financing a car Thank you guys again, and I will be back for sure!!!!

Our sales associate Brandon was very helpfulHe was straight to the point and also helped us pick out our carWe will be more than willing to recommend to other people

The customer has been provided the key requested Thank you

I had an awsome experience with Brad [redacted] and we had alot of fun leasing my new [redacted] Thank you very much, I'll be back at the end of my lease

Bryant [redacted] made the car buying experience enjoyable He listened to my desires, worked on a win-win solution, and acted in a professional manner during the entire process He definitely earned my business as a loyal customer and I will seek him out when we purchase a new car for my wife If you need a car, and want to be treated well, ask for Bryant You will not be disappointed I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]

Thank you Rock Chevrolet and Brad [redacted] for an excellant experience and helping me to get a new [redacted] shedding the [redacted] that I traded in My new [redacted] will be me, myself and mine, and nobody told me what to do I am so thrilled and happy, you have no idea!!

Thank you Rock Chevrolet and Brad [redacted] for helping myself and my wife get a terrific Chevy Silverado Everything was great and thank you again

I saw an add on-line for the exact truck I was looking at when standing in person The add on line had the truck listed for $57, When I arrived onsite and starting talking to the sales person (who was very helpful) I noticed that the final starting price was ~$71K (due to extra work done on the truck) I have no problem with the truck or the actual values - the problem is the picture of the truck was accurate and not of a "stock" truck and the advertisement said $57,yet when I arrived the price of the truck was ~$71K This, in my opinion is advertising and a poor technique on getting people to stop at the dealership

Ms [redacted] purchased a bmw on 12/07/trading in her ford fucosThe purchase was finalized and completedOn 01/07/Ms[redacted] traded her bmw for a Chrysler That purchase was completed on 01/09/Since this point Ms [redacted] has not made her first payment on the which was due Feb 23rd also the full coverage auto insurance needed was canceledRock Chevrolet has reached out to Ms [redacted] to try and help resolve the issue Ms[redacted] has been told Rock Chevrolet will hold the for her until 3/25/and if she can produce her first car payments and provide full coverage insurance we can return the car to herIf Ms[redacted] would like her back to resolve this issue Rock Chevrolet would be happy to do so

I apologize for the mis communication between our departments re the key as I thought we had taken care of thisAt this time [redacted] should have visited with us to secure her the key in questionAny further information required please contact our office

Initial Business Response / [redacted] (1000, 16, 2014/03/31) */ THis vehicle was taken back after the customer bounced her downpayment checkIf there is anything required of us please let me know and I am sorry that this (response) appeared to have slipped through cracks *** [redacted] World Hyundai Matteson Rock Chevrolet Grayslake

Initial Business Response / [redacted] (1000, 8, 2015/06/01) */ Contact Name and Title: [redacted] Contact Phone: XXX-XXX-XXXX Contact Email: ***@ [redacted] .com Mr [redacted] came back to Rock Chevrolet on May 21st and had his new tires installed and new remote and key programed for his *** Mr [redacted] has everything he was promised at time of sale and also new tires that he requested after the sale Thank you [redacted] General Manager

Initial Business Response / [redacted] (1000, 6, 2015/08/19) */ After the return visit to our dealership we assumed Mr [redacted] was satisfiedPlease have him contract [redacted] in our service dept to schedule an appt to review the concerns

Thanks to Rock Chevrolet and Brad [redacted] for taking care of me and providing a completely satisified experience Thank You Again!!!!!

Went to web site looking for a truck...called dealership and was referred to Jeremy [redacted] Good guy to deal with fun to talk with and knows the vehicle line I would recommend him to friends and family

I came to rock in look for a upgrade on a carChristopher [redacted] helped me out in finding a chevy [redacted] in good looking conditionsby it being a used car it had minor maintenance needed and they did not hesitate on resolving the issue and making my car likeservice and sales both gave me great service I would recommend my friends and family to Christopher [redacted] and rock Chevrolet j[redacted]

Initial Business Response / [redacted] (1000, 5, 2014/11/13) */ Mr [redacted] At Rock Chevrolet we strive to make sure every customer is completely satisfied with the purchase of their new or pre owned car or truck As for the amount you paid for the carThe price was fully disclosed in all the paperwork you have and that you signed and was given to you prior to you signing anythingAdditionally, you asked to take the car off premises and be allowed to discuss the the purchase with your associateWe gave you time to leave the store and discuss your purchase with your friends and have one of them return to the dealership with you to finalize your purchase and review your paperworkSo you and your chosen assistant were both involved in this process as you instructed In closing, please recall your desire to lease a vehicle for months that you shared with us originally, and how we explained to you that based on credit worthiness you were not qualified to lease a car for that period of time without significant restrictions that you were unable to meet A purchase was the only possible way for you to obtain transportation and you were made fully aware of that prior to signing any documentation finalizing the transactionThe night you made the purchase you were quite satisfied with our service, the price, the fact that you were able to obtain financing and the process Initial Consumer Rebuttal / [redacted] (3000, 7, 2014/11/19) */ (The consumer indicated he/she DID NOT accept the response from the business.) Dear Sir/Madam, I want the transaction which was made on 08-Nov-between me and Rock Chevrolet to be dissolved completelyThis transaction was made without my knowledge, I have taken Rock Chevrolet sale representative words and signed the document on 08-Nov- I would completely deny and say all your statement above are falsePrice was never disclosed to me, all I have discussed with sales associate is Leasing used carI was told by sales associate that leasing new car is not possible for months, but you could lease used car for months(and if I could recall the exact phrase Sale repsaid " It is kind of lease") The sales associate or anyone in Rock Chevrolet never disclosed that it is used car sale during the transactionDuring signing the agreement, all I have taken face value of sale associate and rock Chevrolet , and to be fact I was urged and never asked to read and sign the document since it was closing time on Saturday eveningI signed the documents only by taking the words of sales associate Rock Chevrolet took control of car (Mitsubishi) key, I was given the car (Hyundai Accent) to drive and bring the old car title and pay check, since those were at my homeI asked my car (Mitsubishi) for this travel and sales associate asked to take Hyundai accent car to see the performanceI would have used my car (Mitsubishi) if you would have given my car key I would never acknowledged or signed the document, if it was told sale and for the loan period monthsAs you were saying, I was asking for months lease, how could I would be able to sign a loan for monthsI have informed very clearly the Sales associate about my period of stay in united states (will be around a year since I work in a non-immigrant visa) Also I was never informed by the sales associate that loan was processed for the transaction I now, request you to dissolve this transaction since this transaction was made without my knowledge even though the document I have legally signed, since I was given wrong direction and misleaded by the sales associate Thanks, [redacted] Final Business Response / [redacted] (4000, 9, 2014/11/20) */ There was absolutely no misleading of the consumerHe received total disclosure including the ability for the him to take the car off premises, investigate any part of the deal and confer with an associate, as was his wishesThe consumer knowingly signed numerous documents at the dealership that disclosed all of the conditions and never brought any of this up at the time of delivery

Thank you for making my first time for getting a car loan at a real dealer for a proud mother Brad [redacted] did me rightous and I am very glad that my cousins told me to come to Rock Chevrolet and see you It worked, I got myself my dream car!!!!!

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Address: 1000 E Belvidere Rd, Grayslake, Illinois, United States, 60030-2074


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