RockAuto

My order was shipped USPS instead of FedEx as I selected.
I was charged much more then I should have bean for shipping, and I won't have the part in time. They refuse to refund me the difference.

Great parts, fast service, world class!

RockAuto is a great company that delivers good parts at a good price quickly.

Great company to deal with very good prices, If you have the time to wait for the part it is well worth it. They have name brand and aftermarket parts so you have a good selection to chose from

Good folks to do business with.

Always the best brand name products and best prices I've found. Quick shipping, too!

I am extremely satisfied with Rock auto, My order was filled and shipped promptly. I believe that I have found an honest supplier for my auto parts needs.

I hope you know exactly what you need and don't have to return anything to this company.

When you try to return anything do it in less then 30 days to their location and count on getting very little of your money back. They charge you for everything and will even charge you to print the freaking return label for $8.95.

This is a scam so you don't return their used [redacted]

Also it took longer then they quoted to receive the material as I recall now.

I have used this company several times-always a great experience, excellent service and quality parts at my door faster than most other companies.

Just placed my fourth or fifth parts order from Rock Auto.Website couldn't be more navigable, orders have ALWAYS arrived when expected or slightly before, quality is always better than I anticipate for the price, for my expected vehicle needs, it's rock auto every time. I'm a real dude who doesn't like bull [redacted]. Rockauto, DON'T CHANGE A [redacted] THING!!!!

WOW...a company that stands behind their products! No hassle resolution, not what I expected from mail order. Thanks [redacted] for such a nice and quick settlement to my inquiry.
With Happy Regards, [redacted].

Very Reliable Honest Company! Have been doing business with "RockAuto.com" for several years. Will always reccomend to everyone!

I've been a regular customer for about 5 years, and have many old vehicles I maintain and restore. The orders are consistently packed well, arrive quickly, and the customer service is knowledgeable and helpful. The web site has an extensive list of parts, for every vehicle.
I only wish there was a longer time to return parts for exchange or core refund, because sometimes I order the parts, and don't get a chance to install the new parts, and return the old parts for a core refund until after the 6 months period has passed to get my credit and core refund back.

I have 6 over 25 year-old cars. rockauto has the parts I need and they will be shipped to my front door in scandinavia very quickly if I want to :)

When returning items for any reason, including if I simply don't want them anymore, there is no trouble at all. They will work with you any way they can. Shipping times are much quicker than projected, and they are professional about it.

Excellent company to deal with. Great prices and shipping.

Great place to get parts!

Parts I ordered were never received but I still got charged $130 for shipment.

Review: ALL SENIORS BEWARE THAT; ROCK AUTO SCREWS THEM! I HAVE ASKED FOR A RETURN[MY ENTIRE ORDER] TO MY ACCOUNT -ORDER -# [redacted]-THATS WHAT IS NEEDED--A- FULL REIMBURSEMENT- BECAUSE THEY TOOK MY MONEY IST -THEN SAW THAT THEY DIDN'T HAVE ITEMS THAT I LISTED; FURTHER - RETURNS ARE THEIR NEMESIS - THEY ARE LIARS - I BOUGHT FROM THEM BEFORE THEY WERE TOLD BY A MANUFACTURER[NGK]; THAT THEY HAD LISTED THE WRONG GOODS--THEN SOLD THEM TO ME; STILL THEY SHIPPED EM ANYWAY- THUS - BUYER MUST RETURN [THEIR MISTAKE] AWAIT THEIR VERDICT- WELL THIS TIME THE DEAL IS THE LAST ONE FOR ME;----------- ALL SENIORS SHOULD BE AWARE THAT ROCK AUTO LIES!!!!!!!!Desired Settlement: REFUND; THE ENTIRE ORDER #[redacted] AT ONCE -TO MY ACCOUNT -NUMBER USED-----ALSO;REMEMBER THIS THAT LIES------ DO CATCH UP TO THOSE WHO TAKE MONEY IST AND CHECK TO SEE IF THEY HAVE THE GOODS SECOND--AND THIRD TO SEE IF THATS WHAT WAS ASKED FOR! WERE DONE!

Business

Response:

We are sorry this customer feels like RockAuto has taken advantage of his business. On order [redacted], we notified him via email twice that the timing belt he ordered was out of stock, but we had other options that would fit his car. He responded with an email, indicating he wished to return spark plugs. The spark plugs he references that he wishes to return are from order [redacted], placed August 7, 2012. Given that he did not choose an alternate part on his most recent order, we canceled the out-of-stock timing belt from his order and did not charge his MasterCard for it.

Regarding the spark plugs from order [redacted], we determined with the manufacturer that they were correct for the 2008 Mazda Tribute for which he ordered them. It was unclear why they would not fit his vehicle, but we determined with the manufacturer it was possible this customer had an altered engine or car. We set up a return for him in August 2012 and emailed him the return instructions. Our return instructions included a free, prepaid FedEx shipping label, so he was not responsible for return shipping. The customer never returned the parts and did not bring up the return again until August 2013. We are unable to accept these for return more than one year past the order date, 11 months outside of our 30-day return policy.

Consumer

Response:

nice to have a site I can use with ease