RockAuto

Best auto parts service I've ever dealt with! fast shipping, well packaged, FAST, Great website easy to navigate. Will for sure keep doing business with Rock Auto!

Excellent place to find all of my parts with quick delivery. returns are very easy.

RockAuto's prices are always competitive and typically less than you can find elsewhere. Generally, they offer choices of the same item from several different manufacturers giving you options as to price, part quality, and name brand. Shipping is always very prompt with excellent packaging and great communication to keep you in the loop. My one experience with returning a defective item was as good as it gets....no questions, no argument, immediate shipment of a replacement item, and I didn't have to return the defective part. If I have time to wait a couple of days for delivery, I never check the local auto parts chain stores because I know that Rock will be significantly less for an equal or superior part.

A friend told me about this company a while back. To be honest I was very skeptical because of the prices and the fact that it is online. Over a year later I was reminded about it, I needed a starter for our car as soon as possible. I ordered a brand name OEM starter and had it rushed to my home. It came early and I installed without any problems. I will never forget that first start, there was so much power! I never knew a starter could be so powerful like the one I got. It turned out our mechanic installed a used starter and not a new one like we thought. Now I know we have OEM and the car starts great thanks to the new starter! I just placed an order for more parts, I hope to have happy results with those. I have been looking forward to ordering the parts for months from RockAuto. The day has finally come! As long as they have OEM parts for my car, I am a loyal RockAuto customer! For any auto parts I need, RockAuto is the first for me to research for parts. I have never found any place that sells such very high quality parts for a lower price than the rest, even if by only one dollar.

I wish they had a store next door great price Fast delivery on name brand parts

Good experience. It's my second buy from abroad (Peru)

I recently ordered a gas tank P/N SPC F26D and received in good condition, however the order states it comes with installation hardware P/N LO26D which when received the sealed bag that contained the installation hardware was shipped already opened and parts missing out of the bag i.e. immediately noted were 2 bolts out of 4, copper soldering ends for extending tubes. When contacted the customer service for assistance and to state my issue. They immediately offered me $20.00 refund to buy needed hardware at my local auto parts store, however when researching the P/N LO26D the amount was twice as much (39.99 + tax) as offered refund leaving me out $20.00 out of my pocket (when I already paid for a complete tank with install kit included) to buy an complete installation kit to install tank. The worst part was the overall customer service and their offered options. Since I was very happy with the gas tank (and that I have it already) the easiest solution and request were to send me an un-opened P/N LO26D or the simplest and less hassle were to up the refund to $40.00 (and I will spend the money for tax) to purchase install kit. And to top it off I spoke with the "Manager" and she argued with me stating that they cannot increase the amount of refund. The only option is for me to except the $20.00 refund, keep the tank and lose out on $20.00 (plus tax) for the install hardware or return the entire gas tank (which I already stated I am happy with) with package kit of contents of remaining install hardware back to ROCKAUTO so they can re-ship another gas tank with a complete install hardware????? WHY......Why put the consumer through this hassle of repacking, shipping, and WAITING for anther gas tank (again when it is already here!!!) or the same tank with hopefully an up-opened bag of a complete install hardware kit. When the simple and easiest solution were to send me an un-opened P/N LO26D or the less hassle of all were to up the refund to $40.00 (and I will spend the money for tax) to purchase install kit and still have the gas tank here ready to install.

Excellent service, I have placed 4 orders now and all have arrived in the UK 48 hours after ordering them. The parts are of excellent quality and I can get anything I need! Thank you!

Review: I ordered a brake parts kit for my car that included 2 front rotors, 2 back rotors and brake pads for the front and rear.

The rotors were too big for the front so I called customer service. I was told that I should order the correct front rotors and given the part no. and that I would have to pay upfront.

I was told I should return the too large rotors for a credit and that I had to pay all shipping.

I did everything exactly as I was instructed by customer service but when they issued the credit, they deducted an instant rebate I had received when I placed the first order.

The rebate is offered on kits with both size rotors, I was not told to return the whole kit.Desired Settlement: RockAuto should refund the $28.28 they deducted from my credit without my authorization or notification.

Business

Response:

When this customer ordered a rotor and brake pad kit, the

manufacturer was offering a 10% instant rebate on kits. The purpose

of this rebate was to encourage customers to order a kit on a single

order (rather than individual parts) by offering a lower cost. As

with most instant rebates, it would not apply if parts of the kit

were returned or if the kit components were ordered individually/on

separate orders. (Similarly, if customers are offered a “buy one,

get one half off” deal to encourage the purchase of multiple items

and the customer returns one product, they do not get to keep the

second product for half price – rather, the instant rebate is

removed and the customer is charged the usual price for the product.)

The

customer reported that he had ordered the wrong kit for his vehicle.

He ordered a kit with 293mm rotors, but needed 275mm

rotors.

In accordance with our return

policy, since he made a mistake when ordering he could return the

entire kit or just the rotors for a refund but he would be

responsible for all shipping costs. All parts of the kits were the

same except two rotors and the cost of paying shipping 3 times

(outbound, return, and outbound on a new kit) for two entire kits was

higher than just paying to return and reship the rotors only, so we

arranged for him to return just the misordered rotors for a refund of

their cost. Then, he reordered the rotors he needed on a new order.

Since by returning part of the kit he was no longer buying a kit on a

single order, the instant rebate ($28.28) was removed. We didn't

discuss in depth the option of returning the entire kit and

reordering a new kit to keep the rebate on the new kit because the

customer would have ultimately lost more in shipping costs with this

option than he would have saved in keeping a rebate on the new kit.

The

customer has benefited from the way this return was set up because he

lost the least amount of total costs that were a result of him

ordering the wrong kit. No additional refund will be issued.

Rock Auto is one of the best places on the web to get the parts you need at a reasonable price. I have been getting parts for various vehicles over the last several years and have never had a problem with the parts or Rock Auto. The web site is easy to use, delivery is fast and reasonably priced.

Have used RockAuto for years. Prices are more than reasonable, availability on rare parts phenomenal! Shipping is fast, returns are super easy, customer service such an asset to their business. Rockauto is definitely a 10 star business

Best service on the net.

Great business, quality parts and reasonable shipping cost. Very quick and easy processing. Highly recommend this business.

Rock Auto consistently has the best price and great selection. I appreciate the additional info available on each part. It helps in the decision making process.

I have shopped on Rock Auto for years and I have always had great results with the company. Any returns or cores have always been handled in a timely manner.

I have ordered parts from rockauto for my 18 and 13 year old vehicles at least 15-20 times. The only problem I have ever had was when I got an incorrect part shipped to me. The package had the correct part number on it, but the part inside had an incorrect part number. I emailed rockauto customer service and they had it straightened out in no time and no charge to me. In my experience this is a great company to work with.

Excellent service. Prompt delivery of items ordered. They have an easy to use site for ordering. These guys are "great".!!

I have been doing business with this company for five years and I have never had any complaints.

I have used Rock Auto 3 times now and every time the parts come right to my door and are quite a bit cheaper than I can get them locally.

Review: I ordered parts for my 200 Audi A4 Quattro from Rock Auto. The information about the part I needed was reviewed by my mechanic and me, but was still incorrect on the website. The WRONG PARTS for my car were sent. I returned them but although this was a ROCK AUTO error, they refused to send me back the shipping costs both ways. AVOID THESE PEOPLE.Desired Settlement: Refund $16.02 in shipping charges

Business

Response:

Our

FAQ

page reminds customers to read listings carefully to ensure parts

match their application. This

customer has a Quattro model, but ordered Ultrapower part #UF290 for

a Base model as our listing specifies

[redacted]).

Our Policies

page explains that we do accept returns within 30 days but

shipping

charges are not refundable unless the return is due to our mistake.

Since this was the customer's error, he is welcome to return the part

for a refund of the part cost, but no shipping charges will be

refunded.