RockAuto

For such a vast array of available parts Rock Auto has simplified the process to nearly nothing. From choosing your vehicle, the continuous drop-down menus take you to the exact part- then gives you numerous choices. Now for the best part; you can choose parts from the same warehouse as other parts you are ordering to keep shipping to minimum. From selection, to price, to superfast shipping, Rock Auto can't be beat. I also have a garage-owner mechanic friend that uses Rock Auto more and more often.

Review: I live in Holland and had a very bad experience with RockAuto

I ordered 26 january a caliper 43018-TA0-A01 for my European Honda Accord 2009.

This part is 100% identical to Acura TSX part A1-19-B3358.

I received it on 1 february, I assembled it- it looked 100% similar and fitted 100%- and what happened.........the caliper was defective; the hand brake did not work and even after thoroughly bleeding the caliper there was no sufficient pressure behind the piston so the brakes failed to work. Then I replaced it with the old, worn out caliper, and everything functioned well.This means the new caliper had a factory defective so I sent a mail and the incredible answer was that this caliper was not intended to fit for my Honda and I did not get a replacement or refund. The part was only intended for vehicles made in North America. I replied that it is wellknow in America that Acura TSX parts fit 100% on European Honda Accord (CU). This are technically the same cars.But Rockauto insisted: no warranty

I hereby warn every person outside the States: do never buy anything at Rockauto. You will have no warranty or replacement or refund or what so ever.So you take a big risk. With import charges included I payed 210 euro's for a defective part of which RockAuto only refunds the core (75$). Can anyone tell me if there is a consumer organisation were I can put a complaint?Desired Settlement: I want to send the defective caliper prepaid back to Rockauto and receive a new one or refund of my total damage of 200 dollars.

Consumer

Response:

Dear Sir, I have sent the defective caliper back to Rockauto with a note in which I told them that they had sent me a defective caliper and that I wanted a complete refund or a new caliper.They sent a message back that they had received the caliper and I only get the core money refunded (not the complete caliper). No warranty at all. Thank for your mediation. Best regards,

I placed 2 orders for the same product and both times they said it was unavailable but yet its on the site as still for sale. When I called to find out the problem I was told they miscalculated the shipping and could not fill the order. No other offer was made to resolve the issue. Their prices are not that great and the customer service could be one of the worst out there.

I like doing business with RockAuto .COM because website is easy to navigate they have quality parts prices are good and customer service is very helpful.

Competitive pricing, good service, excellent selection.

I've ordered several times from RockAuto, and each time have been pleased with the experience. Fair price, quick ship, no problems. Highly recommend!

GREAT PRICES, FAST SERVICE, EASY ORDERING AND CHEAPER THEN LOCAL PARTS STORE. HAVE ORDERED SEVERAL TIMES AND THEY GOT IT RIGHT AND FAST.

I think it's called Rock Auto because they freaking Rock! I have ordered many times from them and they are always at my door quickly and correctly .

Best online parts catalog I've ever found.

Always had good dealing with Rockauto very good prices and fair if you need to return an item.

I placed an order a week ago and as of today it still has not shipped out. Funds were taken from my account 3 days ago and the company still has not sent my order! I understand waiting for money to clear but once it does orders should be sent out that day. Still waiting for a response from Rock Auto

I have used rock auto in the past and I am completely confident that the window regulator and motor that I just purchased will be completely satisfactory too.

Review: I ordered a part through rock auto and paid 47.27 for next day delivery, called the company when I didnt recieve my item. was told there was a weather delay and I might get it by monday. I then asked if I would be getting a refund for the overnight shipping and they told me no. Then the person on the phone known only as [redacted], would not give me his last name, and told me there was nobody else to talk to, became very rude, and would not give me a supervisor to talk to. I then told him to cancel my order since it has not even left the city the order was placed. he again told me no... He has been an utterly horrible person to try and deal with. I do not want this part and will NEVER buy from this company again.. I wanted a refund.Desired Settlement: I want a full refund and will never buy from them again....

Business

Response:

The customer ordered Wednesday evening using next business day

express shipping. We shipped his order Thursday, and under normal

circumstances it would have been delivered Friday. Due to a blizzard

on Thursday that affected FedEx shipments, FedEx delivered this

customer's shipment as soon as they were able - one business day late

on Monday. As we explained to the customer, since weather is not

something that is under anyone's control, no shipping cost refund

will be issued. He is welcome to return the part under our 30 day

return

policy.

The customer spoke with a representative hired to make decisions like

these, and who explained the answer we provided would not change by

talking to another representative. We could not cancel the order

since it had already shipped out and was in the carrier's hands.

Consumer

Response:

very good service

Order filled with the exact OEM parts, a perfect fit.

Thing is the best online parts store In the country

Review: I purchased a timing belt component kit for my 2002 Ford Focus back in November 2013. I had my mechanic swap out the parts last month and just 2 two weeks ago the timing belt snapped due to a defective tensioner that came with the timing belt kit. My mechanic then dismantled the engine parts to discover that the tensioner failed which caused the belt to snap. He advised that I contact the manufacturer (Airtex) for support. So I contacted them and they said they do not deal with consumers directly and told me to contact my point of purchase to initiate the claim. So I contacted Rock Auto and they were no help. I mentioned that one of the components failed causing damage to the engine and to assist me recoup at least the cost of the parts that had to be replaced. They offered only one option, for me to buy a new kit and then return the old parts to them. If I had another car to use I would have done that. I offered to them that I would send the tensioner that broke so they could send to Airtex to begin a claim process, but they chose to ignore me, and instead tell me that they have sold multiple kits and I am the only one to have an issue. As a consumer I am not satisfied with this solution, or the fact they tell me that the parts they sell are high quality when in reality I have proof that they are not in fact perfect.Desired Settlement: Because the damage was caused by a part that was part of a kit, in reality I would like wither Airtex or Rock Auto to cover the repair bill of my car as the engine head was damaged due to the failed component. If that is not feasable, I would at least like one of the two companies to at least cover the parts portion and rebuilding of the engine head costs, the rest of the bill which consists of labour costs involved for taking apart the engine, cleaning and putting it back together I will cover.

Business

Response:

We apologize that our representatives

did not offer to begin a claims process through the manufacturer on

behalf of this customer. As our Warranty

page explains, RockAuto does not offer any product warranty of our

own--we honor the warranty provided by the manufacturer of the

product. Manufacturers' warranties offer only replacement of the

defective part with another part: no cash refunds and no

reimbursement of labor costs, shipping costs or other expenses are

covered. We offered the customer a replacement of the same part, and

explained he can order a new kit, replace the defective parts from

that kit, and then return the kit for a refund. However, in rare

cases manufacturers will consider labor claims. In this case, since

this particular manufacturer does consider labor claims, our role as

a retailer is to assist the customer through the labor claim process.

Our representatives will be in contact with the customer directly to

initiate this process. The final decision will be made by the

manufacturer, and RockAuto is unable to influence this decision or

provide reimbursement should the claim be denied.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I have not received my parts as of yet due to just ordering them from rock auto but the overall process of ordering from rock auto was definitely pleasant being the first time ordering car pats over the internet.

No complaints , I get what I need every time and at an excellent price ....

this company is honest and trustworthy