RockAuto

Thanks RockAuto...I can't believe the great service. You will always be HIGHLY recommended.

AWESOME Company with sonic shipping!!!!!!!!!!!!!

Any part not find it at any other place loock for RockAuto

Fast service & ordering was easy from their website.

I have ordered from rockauto several times and have had very positive results. I would recommend anyone using this company. I even had to make a return and had no issues with that. When calling the company with a question they were friendly and knowledgeable.

My husband bought a clutch kit from the company and had it installed by a certified Ford mechanic. He noticed that the truck was vibrating while in idle, so he took it back to the shop. The mechanic found that the part was defective. RockAuto is only begrudgingly refunding the price of the part and won't touch the labor cost even though we are now having to pay to have the part installed for a SECOND time! Both my husband and I called RockAuto's customer service line and were greeted by incredibly rude and unhelpful managers. They were very condescending and implied that "you get what you get when you order from them". I would HIGHLY recommend not doing business with this company! Sure, their parts are cheap, but when there is an issue with their merchandise, they refuse to do the ethical thing and fix the problem.

Never had a defected product.

Website was easy to navigate and the parts received were exactly as shown on the website. Will gladly use Rock Auto again in the future.
Good job Rock Auto.

I am a new customer of rockAuto. My 1st purchase was on 10-20-15 in which I bought an oil filter, air filter and a cabin filter for my 2011, E350, Mercedes 4dr sedan.
I used their catalog and went to the appropriate section for these items. I chose an oil filter Fram CH8481 and Air Filter Fram CA8768.
Well, the oil filter is only good for 5000 miles but Mercedes requires 10,000 miles. I didn't know that until I got it and read it on the label. On the Air Filter, I only got one, yet this car requires 2. They should have been sold in pairs or clearly show that only 1 is included when you are going to need 2.
Now, to send this oil filter back, was going to be almost the price of the filter ($7.55). Also, I needed to buy another Air Filter at $14.58 each to have a pair. I would have bought another brand to get 2 at a cheaper price had I known this. So, I ended up with a lot more cost for shipping because I re-ordered a different better Oil Filter and another Air Filter to match the one I got.
Now today, when I look at the RockAuto Catalog, the oil filter is down to $4.43 and the air filter is down to $8.59.
So, this has not been a good first experience for me. I think they took advantage of my first time in-experience of their site. I wrote them an email about my problem but never received any reply. I'm disappointed about this 1st try to do business with them but it probably doesn't matter to them. I'm just one small customer. I'm not saving by doing business with this auto parts supplier.

I was sent the wrong part from rock auto, I was told to send it back for a refund, in 1 week I was credited a partial refund. Apparently when you send the wrong part you as the customer eat the shipping cost for there mistake, I will not ever order from them again and tell my fire buddies to do like wise. JUNK!

Very good company
Fast delivery and good products and prices!!!!!!!!!!!!

Best prices great service. Quicker than quick shipping

People were very efficient and informative.

very easy to use website and the catalog has all your parts/accessories-AWESOME

In Japan, there are the parts which I do not obtain and they were rescued.

Always get what I ordered, in good time, with reasonable shipping charges. Hard to beat that.

The Rockauto catalog is well-designed, user friendly, intuitive and very easy to navigate. This is the second time for me to place an order and it took just a couple minutes to find all the items needed and be done with it.

Review: This is what I sent Rockauto.

Dear Sir/Madam,

I have been a loyal customer since 2010 and plan to continue to be. I am writing in hopes of reaching an amicable solution to a problem I recently experienced. On June 17, 2015, I placed order number [redacted] and one of the items in the order was [redacted] (GM8.5-HD) a differential rebuild kit. On Tuesday, June 30, 2015, I took my car to Jolly's Transmission(see invoices) to have my ring and pinion upgraded. Through no fault of my own I had to pay an additional charge of $50.88. I had to purchase parts that were supposed to be part of the kit I ordered. The transmission shop called after my axle had been disassembled and stated that the carrier bearings in the kit would not fit my vehicle, that they were for trucks or 4 x4 's. Your website clearly list that this part will fit my vehicle (1980 Camaro) and further specifically list limited slip rear axles, which is what I have. I simply don't think it's fair for me to spend $82.79 plus shipping for a kit, and then pay an additional $50.88 for parts that were supposed to be in the kit. I have attached the original and adjusted invoices from the transmission shop. I can send pictures of the bearings that came in the kit along with the removed bearings or I can send the bearings back. I can reached by email or (MY PHONE #) if you need further assistance.

Thanks in advance,

[redacted]Desired Settlement: A store credit for $50.88. Why should I assume any loss of income for their websites error. I was offered a $17 credit for bearings that they themselves sell for $59.89 (Bearing kit). The kit cost $82.79 plus shipping and the bearings are clearly the most expensive / valuable part of the kit, yet I was offered less than 20% of the total cost. I have spent more than $2000 with Rock since 2010 and consider myself a loyal customer. A multimillion dollar company wants the consumer to absorb a loss that he took no part in creating. Furthermore, was I supposed to ask the repair shop to stop working, send the entire kit back and wait a week for the correct kit to arrive (this is what the customer service rep is advocating).

Business

Response:

This

customer placed an order for a differential rebuild kit. This kit is

sold as a single unit, which means kit components can not be returned

individually; rather, the kit must be purchased and returned as a

full kit.

The part listing specifies that the kit

is intended for vehicles with HD Positraction (Limited Slip)

or Locker differential carriers. The customer's vehicle has a G80

Limited Slip differential carrier, which this kit was not listed for.

As a result of ordering a kit for a differential carrier he does not

have, the carrier bearings included in this kit were too large for

his vehicle.

The customer has already installed the

remaining kit components. As our Help

page explains, we do not accept returns of parts that have been

installed or modified. Our initial offer of a partial refund was

given as a courtesy gesture prior to confirmation that the customer

did not have the HD carrier. However, after confirming that this was

misordered but that RockAuto listed this kit correctly and shipped

what the customer ordered, no refund is due. Fortunately, all

components except the carrier bearings will work for his vehicle. In

the future, we recommend checking that all

details in a part listing match the customer's vehicle to ensure

fitment.

Consumer

Response:

They have a have a good selection at good prices.
Ihave orderd several diffrent times and have been very pleased.

never had a bad part from Rock Auto