RockAuto

Very good company
Fast delivery and good products and prices!!!!!!!!!!!!

Half off most retailers - same parts
Quick and easy finder

After finding that the shipping costs are still low I accepted to receive 5 shipments instead of 1.
And the question of how VAT is managed by Swedish customs when ordering from a site with a UK adress and shipping from US were answered by Custumer service with in 15 minutes which is faster than I´m used to from orthers.
So far everything been great and the amount of items is impressive, if everything I orded will arrives as promised this is a company I will buy from again.

I'm very pleased with the results & service that I have experienced on approximately six different transactions. I have and will continue to recommend Rockauto.com to my friends and relatives that do their own mechanic work. Great place to do business with !!!

very easy to use website and the catalog has all your parts/accessories-AWESOME

I have used RockAuto several times, they have been very prompt and specific on what I have ordered.

Wow, I ordered my windshield wipers on Oct 8 and they were delivered Oct 10. Excellent service. I wasn t expecting them until Monday the 12th.....Thanks you.

This web site is user friendly for an old man like myself.
The prices are very competitive.

outstanding site fast reliable

Never had a defected product.

Excellent prices, quick shipping, good customer service. I've had a few order issues over the years and each time the problem was resolved quickly and favorably. This is where I buy most of my auto parts.

I order parts on 1`-7=2015 and wont get them until 1-16-2015 they must be sending them on the pony express not happy

I was sent the wrong part from rock auto, I was told to send it back for a refund, in 1 week I was credited a partial refund. Apparently when you send the wrong part you as the customer eat the shipping cost for there mistake, I will not ever order from them again and tell my fire buddies to do like wise. JUNK!

After waiting 5 days for the compressor I ordered, it killed the doide in my car. Another 5 days of waiting to get the doide, of which they sent me was wrong. After a week and a half of searching for the right doide, after running tests only to find out that the compressor they sent me was bad. After a long process of searching and diagnostics, I did not have the time to wait another 5 days I ordered a brand new compressor from my local parts dealer for only $50 more than the reman [redacted] they sent me. Now they refuse to refund me on the $211 compressor. BUYER BEWARE!!!

I recently tried to place an order with Rock Auto Order # 30651589. I entered the Billing Info Incorrectly. I called to let them know and the lady I spoke with said to please correct the information and resubmit. I did so and resubmitted order. The card was declined. Come to find out the card had already been preauthorized for the total amount of the order with the 1st time around and I only had enough money to do this once.. I am very upset that they would preauthorize a my card with the wrong information. No other company I have ever ordered online with has ever done this. I contacted the company 3 times, twice the agents were very rude and unwilling to work with me and wanted to argue. I tried to get them to let me speak to a manager and they said they were the manager, I asked for the corporate # and that was the corporate # that I had called. The last rep [redacted] was the rudest rep of all. Customer Service is not one of their strong suits and needs work.

Ordered parts for an engine repair, however the gasket needed for the repair came shipped separately and had been folded in half, rendering it useless. Customer service only issued a refund for cost of the gasket, and not for the additional shipping costs associated with the item. They in fact denied that there was any shipping cost associated with the item at all. Further they did not offer an apology of any sort for the inconvenience, and could not get a replacement to my door for at least another week. To avoid further delays, I had to order a replacement gasket from a different vendor.

I ordered a part for my cat at a cost of $34. ($10) shipping. The part was not what I was looking for so I sent it back and was refunded $13!!!! When I called to inquire I was told they are not responsible for the shipping (even though they include a return label). So I paid $20 to ship it back?!?!? Stay away from this rip off company.

I am a new customer of rockAuto. My 1st purchase was on 10-20-15 in which I bought an oil filter, air filter and a cabin filter for my 2011, E350, Mercedes 4dr sedan.
I used their catalog and went to the appropriate section for these items. I chose an oil filter Fram CH8481 and Air Filter Fram CA8768.
Well, the oil filter is only good for 5000 miles but Mercedes requires 10,000 miles. I didn't know that until I got it and read it on the label. On the Air Filter, I only got one, yet this car requires 2. They should have been sold in pairs or clearly show that only 1 is included when you are going to need 2.
Now, to send this oil filter back, was going to be almost the price of the filter ($7.55). Also, I needed to buy another Air Filter at $14.58 each to have a pair. I would have bought another brand to get 2 at a cheaper price had I known this. So, I ended up with a lot more cost for shipping because I re-ordered a different better Oil Filter and another Air Filter to match the one I got.
Now today, when I look at the RockAuto Catalog, the oil filter is down to $4.43 and the air filter is down to $8.59.
So, this has not been a good first experience for me. I think they took advantage of my first time in-experience of their site. I wrote them an email about my problem but never received any reply. I'm disappointed about this 1st try to do business with them but it probably doesn't matter to them. I'm just one small customer. I'm not saving by doing business with this auto parts supplier.

My husband bought a clutch kit from the company and had it installed by a certified Ford mechanic. He noticed that the truck was vibrating while in idle, so he took it back to the shop. The mechanic found that the part was defective. RockAuto is only begrudgingly refunding the price of the part and won't touch the labor cost even though we are now having to pay to have the part installed for a SECOND time! Both my husband and I called RockAuto's customer service line and were greeted by incredibly rude and unhelpful managers. They were very condescending and implied that "you get what you get when you order from them". I would HIGHLY recommend not doing business with this company! Sure, their parts are cheap, but when there is an issue with their merchandise, they refuse to do the ethical thing and fix the problem.

Review: I ordered a part for my car. I needed it on the day it arrived but it was the wrong part. I needed it because without it, my car won't run and I am already late getting home from a long business trip. They got the part numbers mixed up and I ended up with a part that doesn't even go to my car at all. RockAuto won't even pay for return shipping.Desired Settlement: I don't think I should have to pay for return shipping on a product I never even payed for. I'd like a full refund and free shipping for the return of my previously stated purchase and free overnight shipping on my next purchase (which has already been placed) of the same part.

Business

Response:

After submitting this complaint, the

customer spoke with our representative who provided a prepaid return

label and return instructions for a full refund.