RockAuto

Great prices, you have to do your research on parts as many makes have different parts between cars in the same year. If you end up with the wrong parts, returns are often not worth the shipping back. Amazon is better with returns.

Never had a problem with any orders !! Best prices around ! Husband would like to advertise for you ! Needs a hat ! Lol

very easy to resolve issues with part fitment. company resolves issues promptly

We needed a part that nobody else had. RockAuto came through for us. They delivered in a quick time and the product was in excellent shape.

GREAT PRICES, mad quick order processing and shipping. You will NOT be disappointed

Rock Auto almost always has the part I need, at a lower price than even in town with my discount. I order all of my parts from Rock Auto it just takes a a few days of planning, and I have the parts on hand when I go to fix a car. The few times I have had to return parts due to errors on parts or years of cars, it has always been hassle free. I can not say enough good things about Rock Auto.

I have ordered from Rock Auto multiple times the results were consistently excellent. With my last order I ordered a part that required a core charge. I was hesitant of how I would be credited the money back from a quality core, but to my happy surprise, it was very simple. I will continue to order parts from Rock Auto.

Never been disappointed in anything I have bought from them.

good prices, good selection, good service. What more can I say?

I really enjoy ordering from Rock Auto because of their low prices and fast friendly service!

Great prices, great service. Got the right parts the first time.

I looked everywhere for affordable lug nut caps for my 2000 Camaro and found them here. Great quality and price, prompt speedy service! I would definitely order from them again and also recommend them to others.

I have been using rock auto for my auto parts for about two years now and have been totally satisfied with the quality of the parts and the delivery time

Great customer service
I have ordered parts several times from this company and each time the orders have arrived at my home before the scheduled arrival date. I'm very satisfied with the service and will continue to buy from rock auto as long as they keep running the company like they are now. Also, the prices of their parts are unbeatable !

Horrible customer service This is coming from a person who has worked in customer service for 8 years. I understand that the fine print says shipped within 24 hours but the fact that they actually waited that long to ship my package is ridiculous. I paid a lot of money in order to get this package before the weekend and it was scheduled to arrive Monday at 8pm. Seriously! 8pm at night! Completely outrageous. If I would've know my package would have taken basically 5 days I would've taken the cheaper route. When calling I was interrupted several times and only told that it is rock autos policy. I guarantee that I will no longer be going through rock auto and intend to write negative reviews and warn people of their bad business decisions. They basically stole my money since I had to go pick up the package myself and wasted my time.

June 6, 2014 I bought a Rochester carburetor for $261.19 that came with a 90 warranty. Had it put on, and it was no good, the car surged when accelerating, and at idle. When I returned it under warranty I was told I would only get credit for $254.69 towards future purchases. I bought an Edelbrock from Advance Auto, and it worked perfectly. Now I'm out $261.19!
I have spoken to several mechanics in my area, and told them about my experience,one said he would never deal with this company. I don't trust them now, and want others to know about my experience.

RockAuto sent me the wrong part.I'm out $20.00 and stuck with it.After twice unsubscribing to RockAuto emails,RockAuto keeps sending them to me.I will Not order anything else from RockAuto.....

Just a warning to potential buyers. I ordered 12 items on April 22th via consolidated shipping, only received one. RockAuto refunded the 11 other items, and charged me a 62% more expensive Fedex option on the received item despite me requesting and paying for the cheapest consolidated option. This jacks the price of my single item to more than what I would pay locally. When requesting the difference (Fedex minus cheaper consolidated shipping), they are no longer replying to my emails. This was my last purchase at RockAuto.

We bought a fuel pump for our 2011 Chevy Malibu...it stated on the description of the pump that it came with the fuel level sensor. ($160) When the pump came it did not have it. We had to put the pump on without it for a week son we could get to work. (Not an easy task) so we ordered the sensor (another $50 plus $20 shipping) we callled and they admitted they were wrong because the description said it had it but it didn't, but it wasn't their fault they said. They said it was AC Delcos description even though it is on THEIR site. We spoke to several "representatives" that we spoke to, which were rude and thought we wanted free stuff. They said all they would do is refund the shipping. We just thought they should include the part that was supposed to be included in what we first ordered.
We will pay a little more next time somewhere else to get good service!
Buyers be aware!!

Review: I ordered Dorman Part # [redacted] from Rockauto.com, order # [redacted]. I received the part, opened the box, examined the part, decided to repair my truck differently, and re-packed the part EXACTLY the way it came to me. EXACTLY. I then used Rockauto.com's return system to generate a return shipping label and sent the part back. I was then notified by Rockauto.com's customer service via email that they would be unable to issue me a refund because the part wasn't returned in the original packaging. I emailed back explaining that I had sent it back exactly the way that it had arrived, describing the packaging in detail. I was told that, via email that Rockauto never ships parts that are not in there original boxes, and that I would not be issued a refund. This is a large, solid metal, part. I doubt that it came in a box from Dorman. I have contacted Dorman to see if this particular part is shipped in an original box. I have also requested pictures of the box that they received at their warehouse. I do not have pictures of the box I received. Essentially I'm getting at that probably nobody involved has any proof of how the part was shipped.Desired Settlement: I want them to credit my credit card, minus the cost of the return shipping label I purchased through their system.

Business

Response:

After clarifying with the carrier, we

determined that there is a possibility this was re-boxed in transit

to the customer or in return transit to our warehouse. Since this

possibility exists, we are refunding the customer for the part cost

minus the cost of the return label, as the customer requested.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.