RockAuto

excellent source for parts. always receive the right part at low price.

I was originally introduced to RockAuto through a fellow automotive student and have been coming back to order parts for my own vehicle ever since. If you need a part same-day it isn't the best option but if you've got time on your side then you are wasting your money by NOT going to RockAuto and ordering your parts. The staff is friendly, the parts have pictures, and the site is easy to navigate. After shopping with RockAuto they also send you discount codes to your email! Great service.

Rockauto has become my go to place for part's , very good service.

I have been buying parts at RockAuto for more than 5 years, it is an excellent business.
I always get the parts exactly as ordered, well packed, undamaged, and honest shipping prices. The parts are delivered on time.
Amazon.com cannot come close to this business's reliability in my experience, I wish all on-line shopping was this reliable and well managed.
I have sent my family members and friends to RockAuto knowing they will receive the same experience, and they have.

RockAuto has the needed parts in stock. Catalog is easy to navigate. Many choices and prices for most parts. Ship quickly.

I am buying car parts grom RockAuto for some five years and have always great experience..I can't decide what to put first. Excellent site,customer service ,selection of parts,decent prices and not to forget delivery to my home to Canada. Recommended to my friends . Happy to know and shop at RockAuto .

Alway's an enjoyable experience. I just wish that they get down to the hardware for all parts.

Ive bought items from rockauto for a couple autos that I or still do own. Every order was delivered on a time, when it was wrong item, rockauto was very easy to have the item replaced. When I had technical questions , the rockauto staff were very helpful in answering my questions. Even by telephone I felt like I had someone that genuinely wanted to make sure I ordered the right parts.

Excellent service ... Parts arrived in a very timely manner, which is greatly appreciated. Parts were a described and fit perfectly. I will definitely return to Rock Auto when I need additional parts.

RockAuto is awesome, the prices are great and the shipping is reasonable, with no hidden charges. The pictures of the parts is very helpful in assuring that I'm getting the right part

The best parts at some of the best prices! Have made many orders. Only buy from rock auto unless it's a emergency.. I'm a tech and know parts two thumbs up!!!

great website
great prices
great company

I ordered brakes and rotors, they sent the wrong brakes even-though they were ordered correctly. When I called they said they would refund the price for the brakes and send a return label. I asked them if there was anything they could do for the inconvenience. They stated they are refunding the money, which they should they sent me something I didn't order. I unfortunately had to go to local store and buy more expensive brakes. All I wanted was either a discount off my next order (not the 5% off they offer everyone) or free shipping, basically I wanted a reason to order from them again. But they couldn't give me one

I had to call customer service about the incorrect part that was shipped to me and the agent that I spoke with (who never identified herself) was lazy, didn't want to do her job on the phone, and outright disrespectful. When I asked to speak with her supervisor she insisted that she didn't have one, but offered to transfer me to another agent. When I told her she was very unhelpful, transfer me to an different agent. She had the nerve to say I was rude and told me she was going to hang up on me. I started asking for her supervisor again and she hung up on me.... The parts are the cheapest around, but the customer service is the worse ever.

This company has messed up my orders more than once. The last one, and the last business I will ever do with them, was the worse. When I contacted them about a car part, one of their representatives "helped" me select the right one. When I received it and it didn't install correctly, they informed me that I had the wrong part. I informed them that I would like to send it back and get the right one. They informed me that they wouldn't take it back because I had tried to install it, even when it became clear that the error was on their end. They then charged my card, against my wishes, for the replacement part. I had to contest the billing (after they already stole my money). So in the end, I ended up with a useless car part, a financial struggle, and a headache. I'm not the only I know that has experienced such terrible things. If you are going to do business with them, beware, they are a shady bunch.
P.S. - Their A+ rating is total bull. When I made a complaint with the Revdex.com on this issue, they didn't resolve anything, but they closed it and reported it resolved. It wasn't, and I believe that this is the case with many of those other "resolved" complaints.

Every time that I have placed an order with Rock Auto there has been a shipping problem. The first time they sent two of the same part and hounded the hell out of me to return it which I did at my own time and trouble. Now that I have placed another order in which I paid $50 for 3 day Fed-X shipping. I received one part the next day which was great but the other part that was order at the same time has not shown up yet and has been 8 days. I cant install the clutch with out the other parts. They have low prices but the service sucks. I am going back to using one of my local auto parts stores where I don't have this problem. My sons truck would have been repaired and back on the road by now.

I have periodically ordered auto parts here since 2007 and generally I am pleased with their prices & quick delivery. For most of this time I have had no complaints.
However, in June of 2010 I received an email from Rock Auto advertising closeout parts for my 1987 Mercedes 300TD. Several of these parts listed in their online catalog (specifically for my DIESEL application) were fuel injectors. Since I was planning on changing these out sometime in the future, and since the injectors were a good deal, I ordered them, and when they arrived, I put them on the shelf until I had time to install them. Unfortunately that time did not arrive until the fall of 2014. When I opened the box of injectors I was surprised to see that they were NOT the correct injectors for my vehicle (they were gasoline injectors). I consequently double checked my records - AND Rock Auto's records and found that the injectors sent me WERE INDEED listed in their catalog as specifically being for my vehicle. I assumed that since this error was THEIR mistake they would make things "right" (as in return the incorrect parts for a refund) so I called their customer service.
After explaining everything to a CS rep, I was told that there was nothing that they could do for me. I even tried to elevate my request to a higher level, but the CS rep was very firm stating nothing could be done. She never even acknowledged their catalog mistake. I have dealt with several other online businesses who have shipped incorrect or defective items and each of these other companies were agreeable to refunding arrangements. If Rock Auto is truly committed to satisfying customers, they would accept responsibility for their mistakes, and in this case, refund my money.
Because of their unwillingness to correct THEIR error, and my experience with their customer service, I have rated Rock Auto "Negative", but to be fair, excepting this one incidence, I would have rated my total experience "Positive".
I caution all buyers to be sure to inspect your parts completely upon receipt and resolve discrepancies immediately. Do not count on the online catalog being totally accurate, nor in customer service being committed to resolving THEIR errors.

Package was never received, was told that the shipping company said it was left on my doorstep, so their hands were clean, was told I was SOL for the cost of the part I never received.

Be careful of this company. It cost me over hundred dollars in shipping for returning parts they shipped to me by mistake.

I AM HIGHLY DISAPPOINTED IN ROCKAUTO.com!! I ordered a replacement steering box for my vehicle. I paid a mechanic to remove the original steering box, and install the replacement from RockAuto.com. After having it installed, I took it to an alignment shop. They informed me that steering box, although being installed a few days prior, was defective. The alignment shop informed me that the worm gear was bad. I called ROCKAUTO.COM and informed them of the defective part they just sold me. They offered to replace the part with a new one, but told me the labor costs are my responsibility. I am now having to pay an additional $200 in labor to remove the defective steering box, and replace it with a replacement. To make it worse, ROCKAUTO.com told me that I have to remove the defective steering box from my vehicle, and ship it back, only then will they send out the replacement. So let me get this straight, I have to pay someone to remove a defective product that ROCKAUTO.com sent me, and then leave my vehicle parked without a steering box, until the replacement gets to me, at which time I have to pay the mechanic, AGAIN, to install the replacement? When I asked ROCKAUTO.COM to expedite the steering box processing so that I am not without a vehicle for over a week, they told me that I would have to pay for it. I HAVE TO PAY EXTRA TO RECTIFY THEIR MISTAKE? I am the customer, why is it that I am getting the short end of the stick?
I have to say, this is quite possibly the worst experience I have ever had with a company. If this is how they rectify sending me a defective product then this is the last purchase I make from ROCKAUTO.com....