Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for two serving VIP Bag Deal, which was placed on The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed Per the terms of the subscription, on we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely, [redacted]
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [First the business did not contact me, but I managed to get a hold of someone after a prolonged wait time of plus minutes and tricking their system to get hold of at anyone at allAfter the customer service rep tried to deny they received the returned product, I managed to resolve only part of the issueI received partial refund from Rockin' WellnessAfter returning the product it took about wks to be refunded from this subscription I did not requestThey kept $restocking fee + I had to pay a shipping fee out of pocketAt the moment I am disputing the $charge through my bank because I am trying to get all my money backTo be clear I have not heard anything from Rockin' Wellness directly nor has my bank heard anything as per a recent letter from my bankThank you for your time.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I am not sure why they continue to copy and paste the same paragraph. I guess that is how the deal with customers. In a copy and paste way. Terrible customer service. Meeting has been set with my lawyer this this week. Let's see your company copy and paste in front of a judge after the class action lawsuit is filed. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices On we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely, [redacted]
[redacted] Thank you for contacting usUnfortunately we can only refund up to the amount of the purchase and cannot supply shipping labels for returnsWe are waiving the $restocking fee which would normally have been applied to your order, and we cannot cover return shipping as wellI apologize for any inconvenience Sincerely, [redacted]
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices On we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely, [redacted]
Hi [redacted] , Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed Per the terms of the subscription, on we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely [redacted]
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed Per the terms of the subscription, on we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This dispute is not over returning the product and/or the fees involved in that
This dispute is over your company charging me $for product when I only agreed to product in the amount of $
Please refund the full $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business after many attempts by email and phone, took me off of
their list and cancelled whatever VIP they put me onI did have to cancel my debit card and was very upset that I was forced to do soI'm sure they have not changed their policy, but hope they do so in the near future
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never placed the order, and did not receive the email that is contained in this responseThis should never have occurred to begin withI believe the company responded to you rather than resolving my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I am rejecting their response and I no longer wish to discuss anything more with this firmThank you
Sincerely,
*** ** ***]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Clearly the business did not bother reading the details of my complaint and the response is the same generic response provided to all customers who were deceived by this business. Reiterating, let me state again that NEITHER of the two shipments have been received by me as there were (supposedly) sent to my old address I sold my house in June and did not reside at that address at the time of shipmentThe tracking numbers that were only recently provided to me after I called to cancel the unauthorized membership, do not provide signature confirmation As I shared with the rep on the phone, no emails were sent to me and I only received them after the phone conversation as I requested that they be resent Since I DID NOT receive the merchandize, clearly I cannot return it as it is NOT in my possession In reference to the link to the terms and conditions provided in the email that was only recently sent to me, the link does not work It sends me to the home page and nowhere on the home page can one see the explanation about this deceptive program I expect full refund for merchandise that was not received nor ordered by me
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlthough I do feel that they should pay for return shipping, I will keep the product and not purchase from them in the future
Sincerely,
*** ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for two serving VIP Bag Deal, which was placed on The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed Per the terms of the subscription, on we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely, [redacted]
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID [redacted] , however my complaint has NOT been resolved because: [First the business did not contact me, but I managed to get a hold of someone after a prolonged wait time of plus minutes and tricking their system to get hold of at anyone at allAfter the customer service rep tried to deny they received the returned product, I managed to resolve only part of the issueI received partial refund from Rockin' WellnessAfter returning the product it took about wks to be refunded from this subscription I did not requestThey kept $restocking fee + I had to pay a shipping fee out of pocketAt the moment I am disputing the $charge through my bank because I am trying to get all my money backTo be clear I have not heard anything from Rockin' Wellness directly nor has my bank heard anything as per a recent letter from my bankThank you for your time.] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here]I am not sure why they continue to copy and paste the same paragraph. I guess that is how the deal with customers. In a copy and paste way. Terrible customer service. Meeting has been set with my lawyer this this week. Let's see your company copy and paste in front of a judge after the class action lawsuit is filed. In order for the BBB to appropriately process your response, you MUST answer the question above. Sincerely, [redacted]
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices On we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely, [redacted]
[redacted] Thank you for contacting usUnfortunately we can only refund up to the amount of the purchase and cannot supply shipping labels for returnsWe are waiving the $restocking fee which would normally have been applied to your order, and we cannot cover return shipping as wellI apologize for any inconvenience Sincerely, [redacted]
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices On we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely, [redacted]
Hi [redacted] , Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed Per the terms of the subscription, on we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely [redacted]
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed Per the terms of the subscription, on we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed Sincerely [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
This dispute is not over returning the product and/or the fees involved in that
This dispute is over your company charging me $for product when I only agreed to product in the amount of $
Please refund the full $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedThe business after many attempts by email and phone, took me off of
their list and cancelled whatever VIP they put me onI did have to cancel my debit card and was very upset that I was forced to do soI'm sure they have not changed their policy, but hope they do so in the near future
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I never placed the order, and did not receive the email that is contained in this responseThis should never have occurred to begin withI believe the company responded to you rather than resolving my complaint
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I am rejecting their response and I no longer wish to discuss anything more with this firmThank you
Sincerely,
*** ** ***]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Clearly the business did not bother reading the details of my complaint and the response is the same generic response provided to all customers who were deceived by this business. Reiterating, let me state again that NEITHER of the two shipments have been received by me as there were (supposedly) sent to my old address I sold my house in June and did not reside at that address at the time of shipmentThe tracking numbers that were only recently provided to me after I called to cancel the unauthorized membership, do not provide signature confirmation As I shared with the rep on the phone, no emails were sent to me and I only received them after the phone conversation as I requested that they be resent Since I DID NOT receive the merchandize, clearly I cannot return it as it is NOT in my possession In reference to the link to the terms and conditions provided in the email that was only recently sent to me, the link does not work It sends me to the home page and nowhere on the home page can one see the explanation about this deceptive program I expect full refund for merchandise that was not received nor ordered by me
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolvedAlthough I do feel that they should pay for return shipping, I will keep the product and not purchase from them in the future
Sincerely,
*** ***
Hi ***,
Your refund was processed yesterday, 7/**/It may take up to 5-days for the refund to appear in your account
Sincerely, ***