Hi ***,
Thanks for reaching out to us! I apologize for the time it's taking for you to receive your refundOur Returns Department processed your refund on 7/*/2014, but unfortunately refund time is not controlled by usWe process the refunds as quickly as possible, and it is the processor and card holding bank which takes up to 5-days for you to actually receive it
Sincerely, ***
Hi ***,
Thanks for reaching out to us! Your shipment is expected to arrive on 7/**/Our Returns Department will waive your restocking fee of $if the shipment is returned to our facility in the sealed packageWhen we receive the package back, we will process your return of $Please allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingI would also just like to reiterate that your VIP membership has, in fact, been cancelled, and you will not receive any future charges to your account
Sincerely, ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 7/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Recurring shipments are sent to the address inputted by the customer and it is the responsibility of the customer to provide any changes of addressThe shipping address is confirmed in the “Order Shipped” email sent when the shipment is sent
Per the terms of the subscription, on 8/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low pricesIf the account is not adjusted or canceled, a shipment is sent out every days
On 8/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to process a refund if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your three initial orders for serving VIP Bag Deals on 4/**/2014, serving VIP Bag Deals on 5/*/2014, and serving VIP Bag Deals on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/2014, 5/**/2014, and 5/**/your recurring shipments, each a 90-serving supply, was charged a total of $each and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel these accounts, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe
received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Revdex.com:
At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I have decided to not go any further on the complaintI appreciate their offer, but have decided to keep what I have and cancel the membership which they have done
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I responded to this yesterday yet maybe did not do so properly Will try again Please review the attached email trails Correct, Rockin Wellness offered me a refund (after a lot of arguing) yet will not pay for the shipping to return the items which I did not authorize or order It will cost $to ship back those items using the shipping method they require Why should I incur $for products which I did not order The entire VIP deal which they refer to is either in such small print that the person can not see it or as Rockin Wellness told me, they reply upon email offers where if you don't respond, they automatically consider that a positive response that you want more of the product Additionally, as I asked - what is this VIP deal if the cost is more than what these products cost? Again, this is just a hoax I know many people who are very upset by their unethical practices These products have never been opened, are still in the original box I should be able to get a complete refund All they need to do is send me a return shipping label or call FedEx for a pickup
Thank you,
*** ***[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Recurring shipments are sent to the address inputted by the customer and it is the responsibility of the customer to provide any changes of addressThe shipping address is confirmed in the “Order Shipped” email sent when the shipment is sent
Per the terms of the subscription, on 7/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low pricesIf the account is not adjusted or canceled, a shipment is sent out every daysA second recurring shipment, a 90-serving supply, was charged a total of $and shipped on 8/**/
On 8/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
The company stated the terms of their agreement,
but were not overly upfront about itThey are handling the process, but their customer service department is lacking.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/and 6/**/your recurring shipments, each a 90-serving supply, was charged a total of $each and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/and 7/*/your recurring shipments, each a 90-serving supply, was charged a total of $each and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
We do not have a record of a cancellation before 7/*/When we received your cancellation request on 7/*/it was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Revdex.com:At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
Hi ***,
Thanks for reaching out to us! I apologize for the time it's taking for you to receive your refundOur Returns Department processed your refund on 7/*/2014, but unfortunately refund time is not controlled by usWe process the refunds as quickly as possible, and it is the processor and card holding bank which takes up to 5-days for you to actually receive it
Sincerely, ***
Hi ***,
Thanks for reaching out to us! Your shipment is expected to arrive on 7/**/Our Returns Department will waive your restocking fee of $if the shipment is returned to our facility in the sealed packageWhen we receive the package back, we will process your return of $Please allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingI would also just like to reiterate that your VIP membership has, in fact, been cancelled, and you will not receive any future charges to your account
Sincerely, ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 7/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Recurring shipments are sent to the address inputted by the customer and it is the responsibility of the customer to provide any changes of addressThe shipping address is confirmed in the “Order Shipped” email sent when the shipment is sent
Per the terms of the subscription, on 8/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low pricesIf the account is not adjusted or canceled, a shipment is sent out every days
On 8/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to process a refund if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your three initial orders for serving VIP Bag Deals on 4/**/2014, serving VIP Bag Deals on 5/*/2014, and serving VIP Bag Deals on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/2014, 5/**/2014, and 5/**/your recurring shipments, each a 90-serving supply, was charged a total of $each and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel these accounts, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe
received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Revdex.com:
At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
I have decided to not go any further on the complaintI appreciate their offer, but have decided to keep what I have and cancel the membership which they have done
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I responded to this yesterday yet maybe did not do so properly Will try again Please review the attached email trails Correct, Rockin Wellness offered me a refund (after a lot of arguing) yet will not pay for the shipping to return the items which I did not authorize or order It will cost $to ship back those items using the shipping method they require Why should I incur $for products which I did not order The entire VIP deal which they refer to is either in such small print that the person can not see it or as Rockin Wellness told me, they reply upon email offers where if you don't respond, they automatically consider that a positive response that you want more of the product Additionally, as I asked - what is this VIP deal if the cost is more than what these products cost? Again, this is just a hoax I know many people who are very upset by their unethical practices These products have never been opened, are still in the original box I should be able to get a complete refund All they need to do is send me a return shipping label or call FedEx for a pickup
Thank you,
*** ***[Your Answer Here]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Recurring shipments are sent to the address inputted by the customer and it is the responsibility of the customer to provide any changes of addressThe shipping address is confirmed in the “Order Shipped” email sent when the shipment is sent
Per the terms of the subscription, on 7/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low pricesIf the account is not adjusted or canceled, a shipment is sent out every daysA second recurring shipment, a 90-serving supply, was charged a total of $and shipped on 8/**/
On 8/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
The company stated the terms of their agreement,
but were not overly upfront about itThey are handling the process, but their customer service department is lacking.
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/and 6/**/your recurring shipments, each a 90-serving supply, was charged a total of $each and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/and 7/*/your recurring shipments, each a 90-serving supply, was charged a total of $each and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
We do not have a record of a cancellation before 7/*/When we received your cancellation request on 7/*/it was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Revdex.com:At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***