Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
** ***
Thank you for contacting usUnfortunately we can only refund up to the amount of the purchase and cannot supply shipping labels for returnsWe are waiving the $restocking fee which would normally have been applied to your order, and we cannot cover return shipping as wellI apologize for any inconvenience
Sincerely, ***
Hi ***,
Thanks for getting back to meThe FedEx tracking information for these shipments does show confirmation of delivery to the address you had inputted, and that no signature service was requestedIt is the responsibility of the customer to provide the correct shipping address and update us on any address changesWe can have FedEx attempt to retrieve the package via a call tag, but as stated in my previous message there is a fee for thisWe would be more than happy to process a refund for you, however we must receive the package back before we can do soIf you are unable to retrieve the package we can have FedEx attempt this call tagPlease contact our customer service line so that we may do so, to expedite the processing of your refundWe are available from 10am-5pm EST Mon-Fri at ###-###-####
Sincerely, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they keep their end of the bargain and waive my $restocking fee! I won't know if they do until my returned shipment gets to them and they process it
I mailed it back todayAug **/
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I've checked into the shipping and it will be about $I'm not paying that to return your product that I didn't want.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read the response from the businessThere was not a CLEAR indication that there was an automatic enrollment in a "VIP Program" when I placed my order on 4/**/I referred back to my records, and yes, I did place an order on 4/**/14, however, the order process automatically selected the product, price and with that order, came an "auto" enrollment in this VIP programThe terms were not CLEARLY posted on the website when orderingIn fact, when I rec'd the order confirmation on 4/**/14, there was a notice of the VIP program that I had become a part of (unknowingly due to lack of obvious disclosure of terms)There was a hyperlink on the confirmation email, that when I clicked on it back in April (and even now), the hyperlink is BROKEN and will not send me to the website to verify the terms that it states in the email
I would like the business to pay for the return shipping on this item *and* give full refundThe original shipping box has not been openedI also find it curious that I've called and left numerous voice mail messages on their so-called "customer service" line and to this date - NO ONE HAS EVER CALLED ME BACK! And, per the email rec'd from their customer service rep (finally, someone emailed me back from my request to withdraw from the program AFTER the order had already shipped), it was suggested that I must speak to a customer service representative (not via email) to cancel my "subscription" and be removed from the programSo back to the never-ending loop of lack of customer service, and non-responsiveness by the businessI called before this order shipped and left voice mail to be removed from the VIP program (whatever that was) I never intended to join this programWhen the order automatically enrolls you in the program when ordering and not giving an "opt out" on their website - what is a consumer to do after calling and emailing numerous times from their website? It's extremely frustrating when the business does not clearly state their terms on their website, and clearly give an "opt out" of such a programI had to call to cancel my credit cards on file with Rockin' due to this business practice.
If Rockin' refuses to pay for the return shipping, I will not return the product at my expense (and will in turn lose a customer for life)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for two serving VIP Bag Deals, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
I have canceled your VIP account so you will not receive future chargesOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records
reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 7/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 7/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I received a notice that they canceled my membership but did not receive any form of communication in the way of an apology from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for serving VIP Bag Deals, which was placed on 7/**/This serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 7/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
We do not have a record of a cancellation request from youWe have canceled your VIP account as of today, 8/*/Orders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
*** ***
***
Thank you for contacting us through the Revdex.comWe
received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Hi ***,
Thanks for reaching out to usIt is our policy to charge a $restocking fee for any VIP product that leaves our facilityI have instructed our Returns Department to waive this fee for you, which is against this policy, so we cannot cover the cost of return shipping as wellI apologize for any inconvenience
Sincerely, ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Hi ***,
Thanks for reaching out to usOur records show that our “Order Processing” email that is sent immediately after the purchase is completed was sent to you on 5/**/at 1:15PMThe email was sent to the email address you provided to us, ***
Sincerely, ***
Hi ***,
Thank you for contacting usUnfortunately we can only refund up to the amount of the purchase and cannot supply shipping labels for returnsWe are waiving the $restocking fee which would normally have been applied to your order, and we cannot cover return shipping as wellI apologize for any inconvenience
Sincerely, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
** ***
Thank you for contacting usUnfortunately we can only refund up to the amount of the purchase and cannot supply shipping labels for returnsWe are waiving the $restocking fee which would normally have been applied to your order, and we cannot cover return shipping as wellI apologize for any inconvenience
Sincerely, ***
Hi ***,
Thanks for getting back to meThe FedEx tracking information for these shipments does show confirmation of delivery to the address you had inputted, and that no signature service was requestedIt is the responsibility of the customer to provide the correct shipping address and update us on any address changesWe can have FedEx attempt to retrieve the package via a call tag, but as stated in my previous message there is a fee for thisWe would be more than happy to process a refund for you, however we must receive the package back before we can do soIf you are unable to retrieve the package we can have FedEx attempt this call tagPlease contact our customer service line so that we may do so, to expedite the processing of your refundWe are available from 10am-5pm EST Mon-Fri at ###-###-####
Sincerely, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as they keep their end of the bargain and waive my $restocking fee! I won't know if they do until my returned shipment gets to them and they process it
I mailed it back todayAug **/
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I've checked into the shipping and it will be about $I'm not paying that to return your product that I didn't want.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have read the response from the businessThere was not a CLEAR indication that there was an automatic enrollment in a "VIP Program" when I placed my order on 4/**/I referred back to my records, and yes, I did place an order on 4/**/14, however, the order process automatically selected the product, price and with that order, came an "auto" enrollment in this VIP programThe terms were not CLEARLY posted on the website when orderingIn fact, when I rec'd the order confirmation on 4/**/14, there was a notice of the VIP program that I had become a part of (unknowingly due to lack of obvious disclosure of terms)There was a hyperlink on the confirmation email, that when I clicked on it back in April (and even now), the hyperlink is BROKEN and will not send me to the website to verify the terms that it states in the email
I would like the business to pay for the return shipping on this item *and* give full refundThe original shipping box has not been openedI also find it curious that I've called and left numerous voice mail messages on their so-called "customer service" line and to this date - NO ONE HAS EVER CALLED ME BACK! And, per the email rec'd from their customer service rep (finally, someone emailed me back from my request to withdraw from the program AFTER the order had already shipped), it was suggested that I must speak to a customer service representative (not via email) to cancel my "subscription" and be removed from the programSo back to the never-ending loop of lack of customer service, and non-responsiveness by the businessI called before this order shipped and left voice mail to be removed from the VIP program (whatever that was) I never intended to join this programWhen the order automatically enrolls you in the program when ordering and not giving an "opt out" on their website - what is a consumer to do after calling and emailing numerous times from their website? It's extremely frustrating when the business does not clearly state their terms on their website, and clearly give an "opt out" of such a programI had to call to cancel my credit cards on file with Rockin' due to this business practice.
If Rockin' refuses to pay for the return shipping, I will not return the product at my expense (and will in turn lose a customer for life)
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for two serving VIP Bag Deals, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
I have canceled your VIP account so you will not receive future chargesOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records
reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 7/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 7/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[Your Answer Here]
I received a notice that they canceled my membership but did not receive any form of communication in the way of an apology from them
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***
Sincerely,
*** ***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect
that you enrolled in our Rockin’ VIP subscription program through your initial order for serving VIP Bag Deals, which was placed on 7/**/This serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 7/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
We do not have a record of a cancellation request from youWe have canceled your VIP account as of today, 8/*/Orders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
*** ***
***
Thank you for contacting us through the Revdex.comWe
received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Hi ***,
Thanks for reaching out to usIt is our policy to charge a $restocking fee for any VIP product that leaves our facilityI have instructed our Returns Department to waive this fee for you, which is against this policy, so we cannot cover the cost of return shipping as wellI apologize for any inconvenience
Sincerely, ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Hi ***,
Thanks for reaching out to usOur records show that our “Order Processing” email that is sent immediately after the purchase is completed was sent to you on 5/**/at 1:15PMThe email was sent to the email address you provided to us, ***
Sincerely, ***
Hi ***,
Thank you for contacting usUnfortunately we can only refund up to the amount of the purchase and cannot supply shipping labels for returnsWe are waiving the $restocking fee which would normally have been applied to your order, and we cannot cover return shipping as wellI apologize for any inconvenience
Sincerely, ***