Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 6/**/and again on 7/**/Each of these purchases included a subscription to our VIP programThe serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Recurring shipments are sent to the address inputted by the customer and it is the responsibility of the customer to provide any changes of addressThe shipping address is confirmed in the “Order Shipped” email sent when the shipment is sent
Per the terms of the subscription, on 7/**/your first recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low pricesIf the account is not adjusted or canceled, a shipment is sent out every daysYour second VIP shipment for this account was sent on 9/*/The first recurring shipment for your second VIP account was charged a total of $and shipped on 9/*/
On 9/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to process a refund if the shipment is returned to our facility in the sealed packageThere is no restocking fee for returned shipmentsPlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
My account has still not been creditedI have reported the charges to my credit card company as unauthorizedI will not arrange or pay for return shippingI will check my credit card account again on July *** for a creditIf you had reviewed my history of ordering from your company you would know that I have been using your product for over a year and would not be in a "trial period"I love your product but if this isn't resolved then I will no longer be purchasing anything from youI have told many people about your product but now I will be telling them instead about this negative experience
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***They DID refund a portion of my purchase price of $119.85, but still owe me $as they only refunded me $As I never
willingly signed up for their program, and never received their package at all, there is no rational reason for them to not refund the full amount charged to my card without my permissionI demand they refund the remaining portion of the charges they have charged mePlease see the attached info which is from my Bank Account Website
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have ordered from this company times before this at the same price point, and the email invite looks exactly the sameIn no place does it say anything about joining a program at a higher price than the $I paid in the pastAs you can see by the attached images, the deal email that I purchased from on May *** says nothing about joining a program, nor does the welcome email that I got after I orderedIt only says, Recommended Products at the bottom
I admit that it says it on the order form, but that is steps later, and orders later that it was deceptively put in at the bottom
I called as soon as I got the email which was received at 2AM on a Saturday, and left a message that I didn't order thisI got a call back on Monday saying that they would cancel the order and not charge me a restock fee, but that I was responsible for paying shipping back to them
When I called Fedex with the tracking number, they informed me that they didn't even receive the package yet, so when I told that to Rockin' Wellness, they said that it didn't matter, I had to wait for them to deliver it to Fedex and then have Fedex ship it to me, and then first pay to return it
Fedex let me know once the package actually got there and I told them not to ship it to me to save everyone money, so it should be there at the original ship point in *** **
All I want is a refund of that $to my credit card account and we can call it a day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Rockin Wellness is avoiding the point. Please read the attachment for the email thread
I did NOT order the additional $worth of their products and therefore it should not cost me $to ship these items back to them. I only ordered the original $product. IF there was a VIP agreement, then it was hidden in such tiny print that the person would not see it. Additionally, there is no VIP deal - the VIP deal I received cost $more than what people were purchasing these same three bags for that same week. Again, it is all misleading and deceitful selling practices.
If the products are unopened, and they are a legit company, they should have no problem allowing me to receive a full refund which includes shipping those items back to them
Please advise. I feel very violated by this company and know others who do as well
Thank you for your consideration,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I accept that there will be no restocking fee for me to pay. However, I still believe that the return shipping should be covered by Rockin’ Wellness as well. I do not knowingly sign up for anything that has automatic shipments. Had I known this when placing the order, I would not have bought the serving bag (5/*/14)Also, had I know before the day serving bags were being processed/shipped that I was in the automatic shipments I would have canceled immediately. Again, I was not aware of this until I received the emails stating that my order was being processed and shipped on 5/**/ Considering that the processing email and shipping email were both sent on 5/**/at 2:05am, there wasn’t any time to contact you to get it stopped. I am sure that had I known on 5/*/about the automatic shipments and tried to contact Rockin’ Wellness to get it cancelled, I wouldn’t have had any luck since I started contacting you on 5/**/and didn’t hear back until 5/**/14. I am also amazed that Rockin’ Wellness is not going out of their way to fix this issue, that is just bad business and terrible costumer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am not sure why they continue to copy and paste the same paragraphI guess that is how the deal with customersIn a copy and paste wayTerrible customer serviceMeeting has been set with my lawyer this this weekLet's see your company copy and paste in front of a judge after the class action lawsuit is filed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for serving VIP Bag Deals, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I should not even be having this issue about returning this product. Rockin Wellness should be bending over backwards to fix this issue, every company has the ability to go around their policy. I would agree with you if I had knowingly signed up for an automatic shipment, then yes the policy would apply for returning it. But I did not know I was being signed up for automatic shipments, nor did I have time
to cancel before the first shipment. That is where the issue is and why you need to make this right
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 6/**/and again on 7/**/Each of these purchases included a subscription to our VIP programThe serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Recurring shipments are sent to the address inputted by the customer and it is the responsibility of the customer to provide any changes of addressThe shipping address is confirmed in the “Order Shipped” email sent when the shipment is sent
Per the terms of the subscription, on 7/**/your first recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low pricesIf the account is not adjusted or canceled, a shipment is sent out every daysYour second VIP shipment for this account was sent on 9/*/The first recurring shipment for your second VIP account was charged a total of $and shipped on 9/*/
On 9/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to process a refund if the shipment is returned to our facility in the sealed packageThere is no restocking fee for returned shipmentsPlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
My account has still not been creditedI have reported the charges to my credit card company as unauthorizedI will not arrange or pay for return shippingI will check my credit card account again on July *** for a creditIf you had reviewed my history of ordering from your company you would know that I have been using your product for over a year and would not be in a "trial period"I love your product but if this isn't resolved then I will no longer be purchasing anything from youI have told many people about your product but now I will be telling them instead about this negative experience
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***They DID refund a portion of my purchase price of $119.85, but still owe me $as they only refunded me $As I never
willingly signed up for their program, and never received their package at all, there is no rational reason for them to not refund the full amount charged to my card without my permissionI demand they refund the remaining portion of the charges they have charged mePlease see the attached info which is from my Bank Account Website
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I have ordered from this company times before this at the same price point, and the email invite looks exactly the sameIn no place does it say anything about joining a program at a higher price than the $I paid in the pastAs you can see by the attached images, the deal email that I purchased from on May *** says nothing about joining a program, nor does the welcome email that I got after I orderedIt only says, Recommended Products at the bottom
I admit that it says it on the order form, but that is steps later, and orders later that it was deceptively put in at the bottom
I called as soon as I got the email which was received at 2AM on a Saturday, and left a message that I didn't order thisI got a call back on Monday saying that they would cancel the order and not charge me a restock fee, but that I was responsible for paying shipping back to them
When I called Fedex with the tracking number, they informed me that they didn't even receive the package yet, so when I told that to Rockin' Wellness, they said that it didn't matter, I had to wait for them to deliver it to Fedex and then have Fedex ship it to me, and then first pay to return it
Fedex let me know once the package actually got there and I told them not to ship it to me to save everyone money, so it should be there at the original ship point in *** **
All I want is a refund of that $to my credit card account and we can call it a day
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Rockin Wellness is avoiding the point. Please read the attachment for the email thread
I did NOT order the additional $worth of their products and therefore it should not cost me $to ship these items back to them. I only ordered the original $product. IF there was a VIP agreement, then it was hidden in such tiny print that the person would not see it. Additionally, there is no VIP deal - the VIP deal I received cost $more than what people were purchasing these same three bags for that same week. Again, it is all misleading and deceitful selling practices.
If the products are unopened, and they are a legit company, they should have no problem allowing me to receive a full refund which includes shipping those items back to them
Please advise. I feel very violated by this company and know others who do as well
Thank you for your consideration,
*** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Hi ***,
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/*/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I accept that there will be no restocking fee for me to pay. However, I still believe that the return shipping should be covered by Rockin’ Wellness as well. I do not knowingly sign up for anything that has automatic shipments. Had I known this when placing the order, I would not have bought the serving bag (5/*/14)Also, had I know before the day serving bags were being processed/shipped that I was in the automatic shipments I would have canceled immediately. Again, I was not aware of this until I received the emails stating that my order was being processed and shipped on 5/**/ Considering that the processing email and shipping email were both sent on 5/**/at 2:05am, there wasn’t any time to contact you to get it stopped. I am sure that had I known on 5/*/about the automatic shipments and tried to contact Rockin’ Wellness to get it cancelled, I wouldn’t have had any luck since I started contacting you on 5/**/and didn’t hear back until 5/**/14. I am also amazed that Rockin’ Wellness is not going out of their way to fix this issue, that is just bad business and terrible costumer service
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]I am not sure why they continue to copy and paste the same paragraphI guess that is how the deal with customersIn a copy and paste wayTerrible customer serviceMeeting has been set with my lawyer this this weekLet's see your company copy and paste in front of a judge after the class action lawsuit is filed.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you
enrolled in our Rockin’ VIP subscription program through your initial order for serving VIP Bag Deals, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
***
***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I should not even be having this issue about returning this product. Rockin Wellness should be bending over backwards to fix this issue, every company has the ability to go around their policy. I would agree with you if I had knowingly signed up for an automatic shipment, then yes the policy would apply for returning it. But I did not know I was being signed up for automatic shipments, nor did I have time
to cancel before the first shipment. That is where the issue is and why you need to make this right
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***