Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We received an order on May *** from this customer for our Rockin' VIP Subscription Deal, this item is only available with a subscription to our VIP programThe following link is to the exact product page this customer ordered
from. ***
It clearly states next to the product photo- "This purchase includes a Rockin' VIP SubscriptionAlong with the best pricing available, you will receive many exclusive benefits and offersCall to cancel anytime during your introductory period of days from your purchase and your subscription will be deactivated and you will not be chargedBy purchasing this product you agree to our Rockin’ VIP Terms and Conditions"
This information is also stated on the billing page before the transaction is completed, and again in the order confirmation email the customer received on May ***, which we can provide copies ofWe received no contact from this customer prior to the close of her introductory period, so her subscription was billed and shipped according to her membershipWe received back her package today, and her refund will be processed by our returns departments tomorrowAs we already cover the shipping cost to the customer on all orders, and our VIP program offers a steep discount off of our regular retail price, we can not waive these fees
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
Thank you for contacting us through the Revdex.comWe received your
inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I never received the first VIP product which was shipped to me! When I have tried to call the company to explain this, I am re-routed to person after person and the only suggestion made to me was to call FedEx and try to track down the shipmentWhen looking at the tracking number for my shipment it is very clear it never arrived at the Brighton, MI post office and yet I was charged $on 5/9/I wish to be fully refunded for this in form of a check from the company
After I received my first VIP order, which I would like to also point out - did not want to be enrolled in - I immediately called to explain to the company I wished to be no longer enrolled in the VIP club and yet received another charge of $on 6/23/- after I had been told I was canceled from the VIP clubI have also not received this product and IF it does arrive at my PO box, will gladly mark return to sender, however do not expect to pay the restocking fee]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** Ruddle
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[First the business did not contact me, but I managed to get a hold of someone after a prolonged wait time of plus minutes and tricking their system to get hold of at anyone at allAfter the customer service rep tried to deny they received the returned product, I managed to resolve only part of the issueI received partial refund from Rockin' WellnessAfter returning the product it took about wks to be refunded from this subscription I did not requestThey kept $restocking fee + I had to pay a shipping fee out of pocketAt the moment I am disputing the $charge through my bank because I am trying to get all my money backTo be clear I have not heard anything from Rockin' Wellness directly nor has my bank heard anything as per a recent letter from my bankThank you for your time.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***
I have been using Rockin Wellness Products for over years It is by far the ABSOLUTE BEST NUTRITIONAL SMOOTHIE out there! I have tried others to compare - and nothing else tastes as great as Rockin Wellness does I stuck with them during their tough time of getting their act together for shipping & production - and Never once did the QUALITY of the product change - They held true to their outstanding products It was worth the wait & now they are back on a shipping schedule I cannot start my day with my RW smoothie - and no store bought/smoothie bar made one can compare to the taste, nutrition & value that I get from doing it at home!
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***I emailed them twice, left a voicemail, and called back a second timeOn the second time, I was finally able to speak to
someoneThey told me I could pay to return the product that I did not order in the first place at my expense and there would be a $restocking fee!! All in all, I am still out $plus for shipping and restocking fees for product that I never ordered or wanted.
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe
received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for two serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
*** ***
Hi ***,
Thanks for reaching out to usIt is our policy to charge a $restocking fee for any VIP product that leaves our facilityI have instructed our Returns Department to waive this fee for you, which is against this policy, so we cannot cover the cost of return shipping as wellI apologize for any inconvenience
Sincerely, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, I do not understand why there is a charge to file a claim with FedEx when I confirmed with FedEx that the company needs to report that the package was never delivered to the recipient as there is no proof of delivery with no signature provided Why would this company charge me in addition to getting a full credit from FedEx? This company engages in very questionable and unethical practices by enrolling unaware customer into a program and they claiming that the customer was the one who requested the program I feel that I should not be penalized by having to pay any part of the return of a product that was never received nor requested by me, especially since the company can be refunded entirely by Fedex should they choose to file a claim with FedEx
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID ***, however my complaint has NOT been resolved because:
The
company Rockin' Wellness contacted me via email, they will not call me on the phone, as I asked .....they have not issued all of the money back to me that they charged directly from my debit card per UNAUTHORIZATION, which was for my billsSHOCKING!
They refunded only $which should have been $dollars from the $they charged They charged a $restocking fee for product that was NEVER opened or ordered by meI believe that the company is scamming people. I turned in a complaint to my financial institution proving the charges with
numerous emails of me pleading to call and to stop shipping unauthorized orders repetitively.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear ***,
I cancelled my account via your customer service on June ***Any charges after that date were unauthorizedYour *** *** *** *** admitted that there was a record of me calling that day, but the cancellation did not go throughThat is a mistake on your companies part and should have been handled immediately***s refusal to give me a contact email or office phone number for you led to me contacting Revdex.com and multiple other websitesIf not already in the works, I recommend you have a better chain of command on handling customer service needsI was only planning on temporarily
cancelling my membership while I situated my financesBecause of the way this was handled I will be looking for a similar product with a new companyIt could have been handled much better
Sincerely,
*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
I have checked our records and do not see any attempted contact from the email address or the phone number provided by your account. Orders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely, ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Hi ***,
Thanks for reaching out to usIn an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
We received an order on May *** from this customer for our Rockin' VIP Subscription Deal, this item is only available with a subscription to our VIP programThe following link is to the exact product page this customer ordered
from. ***
It clearly states next to the product photo- "This purchase includes a Rockin' VIP SubscriptionAlong with the best pricing available, you will receive many exclusive benefits and offersCall to cancel anytime during your introductory period of days from your purchase and your subscription will be deactivated and you will not be chargedBy purchasing this product you agree to our Rockin’ VIP Terms and Conditions"
This information is also stated on the billing page before the transaction is completed, and again in the order confirmation email the customer received on May ***, which we can provide copies ofWe received no contact from this customer prior to the close of her introductory period, so her subscription was billed and shipped according to her membershipWe received back her package today, and her refund will be processed by our returns departments tomorrowAs we already cover the shipping cost to the customer on all orders, and our VIP program offers a steep discount off of our regular retail price, we can not waive these fees
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Revdex.com:At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,*** ***
Thank you for contacting us through the Revdex.comWe received your
inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[I never received the first VIP product which was shipped to me! When I have tried to call the company to explain this, I am re-routed to person after person and the only suggestion made to me was to call FedEx and try to track down the shipmentWhen looking at the tracking number for my shipment it is very clear it never arrived at the Brighton, MI post office and yet I was charged $on 5/9/I wish to be fully refunded for this in form of a check from the company
After I received my first VIP order, which I would like to also point out - did not want to be enrolled in - I immediately called to explain to the company I wished to be no longer enrolled in the VIP club and yet received another charge of $on 6/23/- after I had been told I was canceled from the VIP clubI have also not received this product and IF it does arrive at my PO box, will gladly mark return to sender, however do not expect to pay the restocking fee]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** Ruddle
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID ***, however my complaint has NOT been resolved because:
"margin: 0in 0in 10pt;" class="MsoNormal">[First the business did not contact me, but I managed to get a hold of someone after a prolonged wait time of plus minutes and tricking their system to get hold of at anyone at allAfter the customer service rep tried to deny they received the returned product, I managed to resolve only part of the issueI received partial refund from Rockin' WellnessAfter returning the product it took about wks to be refunded from this subscription I did not requestThey kept $restocking fee + I had to pay a shipping fee out of pocketAt the moment I am disputing the $charge through my bank because I am trying to get all my money backTo be clear I have not heard anything from Rockin' Wellness directly nor has my bank heard anything as per a recent letter from my bankThank you for your time.]
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
At this time, my complaint, ID *** regarding Rockin' Wellness has been resolved
(By clicking "OK", your complaint will be closed as
Resolved.)
Sincerely,
*** ***
I have been using Rockin Wellness Products for over years It is by far the ABSOLUTE BEST NUTRITIONAL SMOOTHIE out there! I have tried others to compare - and nothing else tastes as great as Rockin Wellness does I stuck with them during their tough time of getting their act together for shipping & production - and Never once did the QUALITY of the product change - They held true to their outstanding products It was worth the wait & now they are back on a shipping schedule I cannot start my day with my RW smoothie - and no store bought/smoothie bar made one can compare to the taste, nutrition & value that I get from doing it at home!
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***I emailed them twice, left a voicemail, and called back a second timeOn the second time, I was finally able to speak to
someoneThey told me I could pay to return the product that I did not order in the first place at my expense and there would be a $restocking fee!! All in all, I am still out $plus for shipping and restocking fees for product that I never ordered or wanted.
Sincerely,
*** ***
Thank you for contacting us through the Revdex.comWe
received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled in our Rockin’ VIP subscription program through your initial order for two serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 5/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 5/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $that was subtracted from your initial refundPlease allow a minimum of 1-business days for their team to process and initiate the refundI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,
*** ***
Hi ***,
Thanks for reaching out to usIt is our policy to charge a $restocking fee for any VIP product that leaves our facilityI have instructed our Returns Department to waive this fee for you, which is against this policy, so we cannot cover the cost of return shipping as wellI apologize for any inconvenience
Sincerely, ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Again, I do not understand why there is a charge to file a claim with FedEx when I confirmed with FedEx that the company needs to report that the package was never delivered to the recipient as there is no proof of delivery with no signature provided Why would this company charge me in addition to getting a full credit from FedEx? This company engages in very questionable and unethical practices by enrolling unaware customer into a program and they claiming that the customer was the one who requested the program I feel that I should not be penalized by having to pay any part of the return of a product that was never received nor requested by me, especially since the company can be refunded entirely by Fedex should they choose to file a claim with FedEx
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
At this time, I have been contacted directly by Rockin' Wellness regarding complaint ID ***, however my complaint has NOT been resolved because:
The
company Rockin' Wellness contacted me via email, they will not call me on the phone, as I asked .....they have not issued all of the money back to me that they charged directly from my debit card per UNAUTHORIZATION, which was for my billsSHOCKING!
They refunded only $which should have been $dollars from the $they charged They charged a $restocking fee for product that was NEVER opened or ordered by meI believe that the company is scamming people. I turned in a complaint to my financial institution proving the charges with
numerous emails of me pleading to call and to stop shipping unauthorized orders repetitively.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
Dear ***,
I cancelled my account via your customer service on June ***Any charges after that date were unauthorizedYour *** *** *** *** admitted that there was a record of me calling that day, but the cancellation did not go throughThat is a mistake on your companies part and should have been handled immediately***s refusal to give me a contact email or office phone number for you led to me contacting Revdex.com and multiple other websitesIf not already in the works, I recommend you have a better chain of command on handling customer service needsI was only planning on temporarily
cancelling my membership while I situated my financesBecause of the way this was handled I will be looking for a similar product with a new companyIt could have been handled much better
Sincerely,
*** ** ***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
*** ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 4/**/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/*/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
I have checked our records and do not see any attempted contact from the email address or the phone number provided by your account. Orders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely, ***
Thank you for contacting us through the Revdex.comWe received your inquiry and sincerely apologize for any miscommunicationWe take these complaints very seriously and appreciate the time you have taken to let us know about your experience
Our records reflect that you enrolled
in our Rockin’ VIP subscription program through your initial order for a serving VIP Bag Deal, which was placed on 5/*/The serving bag has an Introductory period of daysAs part of the VIP purchase, customers are enrolled in the Rockin’ VIP program and are informed they will receive automatic shipments prior to the close of their introductory period until they contact customer service to cancel or make changes to their membershipThis information is clearly stated on the product page to the right of the product image prior to choosing “Buy Now”There is also a link to our “VIP Terms and Conditions” located with this statementThis information is also generated on your billing page prior to checkoutWe also include this information in the “Order Processing” email that is sent immediately after the purchase is completed
Per the terms of the subscription, on 6/**/your recurring shipment, a 90-serving supply, was charged a total of $and shippedKeep in mind that a 90-serving supply with our VIP program is offering more than a 10% discount off of our already low prices
On 6/**/we received your request to cancel this account, which was done so immediatelyOrders are shipped directly from our manufacturers facility, which is why we need notice prior to processing and shipping to cancelWe are not able to cancel them after the shipping team has processed and palletized the VIP packagesWe are always able to accept a return within days of the order, as long as the package is still sealed
In an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely,***
Hi ***,
Thanks for reaching out to usIn an effort to resolve this matter, I have asked our Returns Department to waive your restocking fee of $if the shipment is returned to our facility in the sealed packagePlease allow a minimum of 1-business days for their team to process the return and initiate the refundPer our return policy, the customer is responsible to pay the return shippingIf you have not already done so, we ask that you return your shipment per the return instructions provided by customer serviceI also confirmed that your VIP account is deactivated, nothing further will be shipped or billed
Sincerely, ***
Revdex.com:
At this time, I have not been contacted by Rockin' Wellness regarding complaint ID ***
Sincerely,
*** ***