Rockstar Games Inc.

Review: I purchased the GTA V game from GameStop and recently I have not been able to access GTA online. Every time I try to access GTA online it says that the server has timed out. I have tried to get in contact with rockstar games five times and I have not received an answer. Every time I call I am on hold for hours and hours without getting in contact with anybody.Desired Settlement: I would like to get in contact with rockstar and figure how I can get my account back up and working.

Business

Response:

This customer contacted us about a network error message and we provided network troubleshooting steps the same day. The customer did not reply. We are happy to work with this customer through our Support system to determine the cause of the error and work toward a resolution. This complaint should be closed and resolved in favor of the company.

Review: I have purchased a copy of Grand Theft Auto 5. It is markets as Xbox 360 compatible, but it is NOT compatible with all Xbox 360 units including mine. They stated that there are installation requirements. This is NOT a PC game and there should be no installation requirements. I would like a refund of my game or for them to provide me with a flash drive so I can play this game. This was not clear on the advertising, or on the front of the box in the glass case that was locked before making the purchase that you would need to purchase addition equipment to play the game. They keep ignoring my requests and deeming my tickets solved when they having been solve therefore providing poor customer service and ignoring the issue at hand.Desired Settlement: I would like a refund for the game or the company to provide me with whatever is necessary to play this game.

Business

Response:

The customer incorrectly states Grand Theft Auto V is somehow not "compatible" with all Xbox 360 models. The game runs on all Xbox 360 models but, like most games, there are specific specifications that are required to play it. In this case the storage requirement is clearly listed on the box -- 16GB USB 2.0 Flash Drive or Xbox 360 Hard Drive 8GB free space -- along with all of the other game specifications. This complaint should be closed and resolved in favor of the company.

Review: so I bough a gta 5 sharkcard with real money and I go to get a car of the street and fullly upgrade it forget to but issuarnce on it I noticed after I put it in the river. and I lost 250000 in sharkcard money that I bought with real moneyDesired Settlement: I would like my 250000 of gta 5 cash money back

Business

Response:

GTAV is a realistic game that allows players to buy insurance on their in-game cars in case they are destroyed. The customer admits that he destroyed an in-game car and did not purchase in-game insurance. There is no “billing or collection” issue here as claimed by the customer and we are unable to locate any customer support requests using the email provided. The customer should contact our Support team prior to taking up a matter with the Revdex.com: [redacted]”. The customer should proceed with filing a support request and this complaint should be resolved in favor of the company.

Review: I've tried to get assistance through Rockstar Games customer support for their horrible online service for Grand Theft Auto V on the [redacted], but they can't provide me with any support/information as to why the service is so horrible and how to fix it. What little support they've offered, has come to the conclusion that the issue is on their end and remains faulty and unattended to. They delayed the product for over a year to make sure it was up to the standards of their previous products while still maintaining the standards for the new gaming platforms, yet it seems that every consumer that did "upgrade" was actually tricked into downgrading to a much inferior service.Desired Settlement: I would like Rockstar Games, Inc. to fix their online service for Grand Theft Auto V and compensate every user of their service with 2.5 million GTA$, which is their in-game currency, for releasing a service full of bugs and so users can replace any items that didn't transfer over when they "upgraded" from the [redacted] & [redacted] to the [redacted] and [redacted].

Business

Response:

We are unable to locate any ticket in our Support system from this customer since August of 2014, which was 3 months before the version in question was released. Our Support team is able to assist with technical problems or inventory questions which should be submitted through the customer support ticketing system. This complaint should be resolved in favor of the Company and this is our last comment on this ticket unless the consumer provides an unresolved support ticket number created prior to the date of the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The company claims they have not found a support ticket regarding this, and that is because I am unable to submit a support ticket or comment on anything on the website. I have contacted their support via [redacted] about this and they haven't assisted me with this in any way; they also couldn't help with this complaint I've filed here, which is why I have taken action through the Revdex.com.I have added screenshots of conversations I've had with their [redacted] support and yet nothing helped.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We assisted this customer with his support issue. This complaint should be resolved in favor of the Company and this is the final comment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The online service offered by Rockstar Games Inc., in regards to Grand Theft Auto V has not improved! Did they even read the complaint? Their online service has been a joke since day one and they've done nothing to improve it or explain what's wrong! They send us to their support team, and when we come to the conclusion that the problems are on their end, they ignore the problems. I do not and will not accept the business's response until they finally fix their online service and offer compensation to all the users.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: On May **, 2015 I purchased a video game that Rockstar Games created for the PC. On the day of purchase I was unable to download the game because of server problems with the company. I had filed a ticket with their tech support and was contacted by them a day later. For the next few weeks I was told to do different tasks for them to try to resolve the problem. Every fix they had tried to perform did not fix my problem. After multiple attempts of asking for them to give me a code to download from a different server they would not give it to me. When all options were run out for the company they sent messages saying that my issue is being sent to a higher department that will deal with it but I had never received any messages after. I had to continuously send messages to have them contact me and they neglected to for some time. After awhile they contacted me again and wanted to go through the whole process again as if they had never heard of my problem before. After threatening to contact the Revdex.com, they finally gave me the code to download the game from the other server. After trying to use the code I was prompted that the code had already been used. After contacting the company and telling them this had happened they have since ceased communications with me. It has been almost a week since I had last contact with them and multiple emails sent to them trying to get any sort of reply. It is now 7/**/15 (almost two months after my purchase) and I have not received my product in a usable form.Desired Settlement: I would like for the company to simply finish the job and give me what I payed for. I had asked multiple times for them to help me and they neglected to. I feel as if I should get some sort of compensation for the amount of work I had gone through to try to even get the company to contact me at all.

Business

Response:

We checked our Support system and there is no record of contact form the email address used to submit this complaint. The customer also did not provide a ticket # in the Revdex.com complaint. Our Support team is able to resolve activation code inquiries, so if there is a problem the customer can provide the ticket # and we will investigate further

Review: A description of their latest game Grand Theft Auto 5 online, as quoted directly from their website: You start by creating and developing a unique character from the ground up and can invest in your potential criminal by customizing his or her appearance, improving their stats, owning customized vehicles, purchasing personal property, and taking part in Jobs, Missions and activities that continually open up new opportunities to rise through the criminal ranks. My wife spent several hours playing this game and customizing her experience. Then when it was "lost" due to negligence on Rockstar's end, she went through the Rockstar Games support process, submitted a ticket, provided any additional info as requested, and then was forced to wait over 8 days for a response. After waiting for an absurd amount of time for a resolution, she gets her answer via a mass email stating that lost characters can not be restored. She did not even receive a personal response to her inquiry. Since video games are not like other leisure products that can be returned after purchase this behavior is unacceptable. If we could have returned the two copies of the game that we purchased and received our money back from the transaction, we would have, but we can't. This entire experience has been rude, and has left a foul taste in my mouth from ever doing business with this company again.Desired Settlement: Apologize to my wife. She was very upset over this entire situation, especially when she has spent so much time and energy into personalizing her experience.

Business

Response:

The customer is not making a request that can or should be addressed via the Revdex.com. This matter should be resolved in our favor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find the matter is not worth pursuing. Since the Revdex.com is not used to handle false advertising claims according to Rockstar Games, Inc. and there is no other governing body to report, nor can I return the product I purchased, I am satisfied having their apathetic response towards consumer issues recorded on public record, and will refrain from purchasing their products in the future. Caveat emptor indeed.

Sincerely,

Review: Have contacted business multiple times, no solution. Will not respond to tickets or support via twitter. Followed all steps on website and have gotten no solution. They have now made it impossible for me to enjoy the product I have paid for for four days.Desired Settlement: I am less than satisfied with everything I have paid for. I expect a full refund. I was lead to believe something also that is not true and they refuse to take action I can't even enjoy the product I paid for I expect a full refund and an apology

Business

Response:

The game purchased by the customer includes a single player game and an online game. The customer does not provide any details in his Revdex.com complaint, but a review of his support record indicates that he is upset with a feature of the online game. In order to ensure that all players have an enjoyable online experience, the online game uses automated and player reporting methods to identify “cheaters” and “bad sports.” At a certain point, these players are segregated from the larger pool of online players and temporarily allowed only to play against each other in a “cheater pool” or “bad sport pool.” This status is temporary and is designed to encourage players to refrain from cheating or acting as a “bad sport.” Players can be classified as bad sports for a number of reasons including being reported by other players (using an in-game menu) or being detected as acting in certain ways (like quitting games before they are finished). In this case, the customer contacted us to complain about being classified as a Bad Sport and claimed that technical issues with his network were to blame. After reviewing his account, we determined that his temporary “bad sport” status was appropriate. His account shows a variety of “bad sport” triggers including quitting games early, harassing other players by blowing up their vehicles, and being voted out of games by other players for being disruptive. The Bad Sport classification is part of the design of the game and is a temporary in-game penalty that expires after a few days. This complaint should be resolved in favor of Rockstar Games.

Review: I purchased a game over the [redacted] Play store, Grand Theft Auto: San Andreas, and Rockstar's own website as well as the [redacted] Play profile assured me that my phone model was compatible with the game. When it downloaded, I opened the game, to find myself at a blank screen-- not the product that was advertised. I contacted Rockstar *several* times about this issue. The first time they claimed my device was not supported (though their website states otherwise); the second time they asked for a bunch of information, including my order number, so they could refund me, but never actually issued the refund once I provided the information. The third time, they simply refused to respond. Finally, after weeks of no response, I got an email saying that my device is now supported and they deem the issue solved. I downloaded the game again to find that the issue had NOT been resolved, that I continue to be greeted by a blank screen, and I have yet to see my refund. I responded immediately, saying that I asked for a refund, not device support, and that my device was not supported anyway. They asked for the same information I had already given them, but I gave it again. I still have not seen a refund, and they have not only wasted my time and money, but ruined my relationship with my bank that issues the card that I paid for the game with. I contacted them about the incident saying I would not pay it until Rockstar resolved the issue. As a result, my credit rating has dropped.Desired Settlement: Not only a refund to my credit, but some other compensation due to lowered credit score.

Business

Response:

This customer contacted us about a compatibility problem when trying to

play San Andreas on his model of Android device. A refund request was

entered and we have verified that as of 2/**/14 the refund has been processed

through [redacted] Play and the credit card will be refunded. This complaint

should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[My card has yet to be refunded, but that is beside the point at the moment. I gave all the necessary and requested information for a refund on Monday, December **, 2013, and again demanded a refund on Sunday, January **, 2014, and did not recieve a response. Perhaps Rockstar figured I was not an important enough customer to even warrant a response. As a result, they incurred a late charge of $10 on my credit card, due to the non payment of something I believed Rockstar had refunded, considering they told me they would, and I gave them all requested information. Simply that they claim that now they've begun refunding me does not solve the problem they caused by being wholly unresponsive. They did not even begin the process until after I submitted my claim to Revdex.com, and am fairly certain there are hundreds of other customers being ignored simply because they did not submit a report. This goes beyond my individual case, and the Revdex.com ought to investigate these issues further and potentially lower the A+ rating for Rockstar. It was not until after my horrible experience that I even looked at other complaints against Rockstar on Revdex.com, and while most people ended up having their issues resolved afterwards, the trend in all the complaints was that Rockstar refused to respond until a complaint was filed with the Revdex.com.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Now Rockstar doesn't even seem to pay attention to my complaint, even when it is through the Revdex.com. I never claimed to be overcharged for my purchase. The complaint is that since giving Rockstar all the required information for a refund immediately after it being requested, that refund was not given until approximately two months later, which incurred a late fee on my credit card. I was not aware until the late fee was applied to my card that Rockstar failed to follow through with their promise. The reason they owe me an additional $1.50 is that late fee which was a direct result of their uncaring and lazy attitude toward business and their customers. Top it all off with the fact that even after I clearly laid it out in my previous email that it was a late fee due to Rockstar's tardiness in the refund process, Rockstar responds as though I'd been simply overcharged by [redacted] while offering up a weak analogy of a car dealership to plead their own case. This is totally unacceptable.]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We provided this customer with a refund as an accommodation and the issue is resolved. He is stating that the issue is open because he incurred a late payment fee on his credit card for refusing to pay while he pursued a refund from us. As everyone with a credit card knows, you cannot simply refuse to pay when there is a dispute. You register the disputed payment with the card issuer and they conditionally credit the account while they look into the matter. This customer did not follow the required procedures and simply refused to pay his bill as indicated by his earlier statement “I contacted them [the credit card issuer] about the incident saying I would not pay it until Rockstar resolved the issue.” Rockstar is not responsible for any late fees this customer incurred and this complaint should be resolved in favor of the company.

Review: Rockstar games has knowingly falsely advertised their product "GTA V" on the Steam storefront as of 10am PST this morning. The product is advertised as having a 25% discount ($14.99 USD) on a storefront promotion. Attempts to purchase this product show that it is unable to be purchased at this advertised price.

Bringing this to Rockstar's attention has so far produced no results and been ignored.

This blatant false advertising practice must be stopped. Either as a result of the Revdex.com compliant, or in civil court (if necessary).Desired Settlement: Formal personal apology from the head of Rockstar games. Formal written apology released via press release online and through major press outlets outlining how Rockstar games knowingly falsely advertised a product. Sanctions against Rockstar games, including the removal of all products for sale on this storefront until they can be shown to be in compliance with federal advertising requirements.

Business

Response:

The customer is incorrect. There was a temporary error in display on the Steam website (not the Rockstar website) that was quickly corrected. If the customer has a complaint about Steam he should not be filing a complaint with Rockstar Games. This complaint should be closed and resolved in favor of the company. This is our final comment on this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No apology has been given, no accountability for your actions has been displayed. You were made aware of the advertising issue, which persisted for the full duration of the sale (over 10 days) with no change. This clearly constitutes false advertising, and it's pathetic that you have no interest in honestly representing your products. What a shameful display of hubris.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I have 2 xbox ones in my home ive always been a gta person but im considering leaving now! I constantly lagg on both of the systems also when redeeming codes I get errors all the time. I always buy gta money from your store and its so irritating yesterday when I buy from a 3rd party I get all the issues! im very unhappy about this.Desired Settlement: im tired of lagging and still paying you for codes that are sometimes invalid!

Business

Response:

Our support system shows a single previously resolved complaint for this customer. If the customer is having trouble redeeming a [redacted] code via the Xbox One, that issue should be resolved via [redacted] customer support. This complaint should be closed and resolved in favor of the Company. This is our last comment as the customer should contact [redacted] support if there are further questions about a [redacted] code.

Review: Rockstar has refused to answer my last 4 service tickets with a person and instead sends the same unchanging automated message which reads " Hi, You are receiving this automatic ticket update because you have an open Support request about Grand Theft Auto Online. We have released a Title Update today that may resolve your issue. To download the Title Update, reboot your console and launch the game while connected to the Internet. For the list of fixes, see: http[redacted] If you are still experiencing any problems after applying the update, or if you believe you are incorrectly receiving this message and still need assistance, please respond to this email to assign the ticket back to us. We will do our best to resolve any remaining issues as quickly as possible. In the meantime, please check out our knowledge-base to see if we are already working on the problem you’re reporting: [redacted] In particular, we will be continuing to provide updates on the status of Grand Theft Auto Online launch issues on this page, where you can subscribe for automatic email notifications whenever there is news: ht[redacted] If you experienced loss of online rank, items, apartments, and/or cash balance due to server instability during the first few days of launch, rest assured that we will be working as quickly as possible to address these issues on our back-end. At this time, you do not need to do anything further and you can continue playing in the meantime. For updates, please subscribe to: [redacted] Please note that our Technical Support Representatives do not have further information at this time about lost data for individual accounts, and are not currently able to restore progress. We apologize in advance for any inconvenience this may cause, and recommend subscribing to the article for all updates about restoration. Hope to see you Online and thanks for your patience through this launch, R* Support" I have already tried all these suggestions and this message being sent closes the ticket, so far in their online game, "grand theft auto online" I have lost $400, 000 in in game cash equal to about $5 in real world USD and my online character.Desired Settlement: I just want to talk to a service person and ask him or her when/how/if this can be fixed

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I was put in a bad sport lobby on gta 5 online for leaving a game and I don't think that's fair that for leaving a free roam session I was put in a bad sport lobbyDesired Settlement: Take me out of bad sport lobby and apologize

Business

Response:

There is no record in our Support or Social Club databases of the email used to submit this complaint. The customer should use our Support system to ask questions about account status: http://rsg.ms/support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Hi [redacted],You are receiving this automatic reply because you recently submitted a ticket to Rockstar Games Support with the term "Bad Sport" found in the text. If your tickets is not related to Bad Sports or you believe you are receiving this message in error, please feel free to respond and we will address your question.We are sorry to hear that you are having a problem related to the Bad Sport pool in Grand Theft Auto Online. The Bad Sport pool is triggered by things like quitting games early, blowing up other people’s vehicles, and being reported manually or voted out by other players from the in-game pause menu.The Bad Sport pool is temporary and ends after a certain period of time that is displayed when entering GTA Online. Please note that the duration of the Bad Sport period may increase if further violations occur while in the Bad Sport pool, including being reported by other players.Rockstar Games FIX THIS FOR LEAVING A FREE ROAM

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Tickets: #[redacted]

The company has failed to address my online experience and has done NOTHING to solve the current problems in the system. The company has failed to keep in communications and has closed support tickets with no replies.

The company has failed to enforce proper support and enforcement of security of their system.Desired Settlement: Terms 1: Communications be restored and a company manager and game administrator be involved. Company will resolve ALL Support Tickets stated. Company will Publicly disclose all information on current status of "Anti-Cheat"

Terms 2: Company will refund [redacted] card of $99.99 ([redacted]).

Terms 3: Company will Refund [redacted] card of $99.99 ([redacted]). Company will Refund Purchase of GTA V. Company will publicly disclose all information on current status of "Anti-Cheat".

Business

Response:

This customer contacted our Support team several times to report players he believed were cheating. There is no “customer services issue” as claimed. The investigation of cheaters is handled by Support and the results are not shard with other players. This is not an appropriate subject of a Revdex.com complaint. This complaint should be closed and resolved in favor of the Company. This is our final comment.

Review: About a month ago a title update for the game "Grand Theft Auto V" came out that caused massive frame stuttering issues on a large number of users.

[redacted]-

A small update which is said to have fixed the stuttering did not fix it at all, it still persists today. It appears nothing is being done or being acknowledged/addressed for over a month about this issue rendering this game unplayable for many people who paid for it. Contacting support is useless as they run you in circles in possible fixes that, when tried, will not alleviate the problem. They might try to blame your computer for causing the stuttering/performance issues but I find this hard to believe knowing that so many other people have this issue and that it all started on the day a patch was released. It is very frustrating having a small update literally ruin your game with no signs of a fix coming for over a month.Desired Settlement: I would like to see Rockstar Games inc. fix this widespread game-breaking issue promptly and if that's not possible I would like a refund. I would also like to see in the future that title updates will be thoroughly tested before released to the public.

Business

Response:

Our Support team is working with the customer to help optimize performance. We are also currently looking into a small number of reports about minor performance issues and future updates should help resolve any residual problems. The game is not unplayable as the customer claims and the complaint should be resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], after over 2 months an update was released today 9/**/2015 fixing my issue

Sincerely,

Review: I bought a digital viurson copy of [redacted] for the Playstation 4. After waiting over 6 hours for it to install I turned the system off. Now that I try to install it again, it won't even go past 2 percent install. I deleted the game, re-downloaded it and all it does it reset the install back to 0 and won't go any higher. The game is unplayable.Desired Settlement: I want a full refund, the game is unplayable and of no use to me.

Business

Response:

This customer contacted our Technical Support about a problem downloading the digital version of [redacted] from the PlayStation Network. The length of this process is dependent on the customer’s internet speed. We sent the customer some network troubleshooting steps to resolve any PS4 download speed issues (ref#[redacted]). The customer has not replied, either because the problem is resolved or because he has not performed the troubleshooting. The Company remains willing to provide customer support with the PS4 download problem. The complaint should be resolved in favor of the Company.

Review: I purchased Grand Theft Auto V for the PC on Apr **, 2015. I made my purchase from GreenManGaming, which was delivered in the form of an access key to the Rockstar Social Club.

On April **, I received an email notification from Rockstar that my social club email had been changed, to an external email that I don't control. I was then unable to log in to the Rockstar Social Club, which is required to play Grand Theft Auto V (or any other Rockstar Game).

I immediately contacted support about the unauthorized access. Despite 3 calls and several emails, I still haven't received an ETA on recovering my account, or any further information about my case. Phone reps refuse to provide service or escalate my complaint, and I have not received any further email support after supplying the required information.

This is a security breach that has been widely documented in the gaming press, [redacted] - yet Rockstar refuses to provide timely support to enable me to play the game I paid for.Desired Settlement: I'd like my account reset, so that I can play the game I purchased.

Business

Response:

This customer’s complaint has been addressed by our Support team and the complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Review: I purchased Grandtheft Auto 5 and soon after my Rockstar Social Club account email was changed without my consent, this rendered my software inaccessible. I only received an email telling me the address associated with my account was changed and was not able to deny the change. I immediately contacted support. After 2 days of no response I called the support line. All they were able to do was Escalate the ticket. A day later I got an email from support asking if I was the owner of the email address they sent to. I haven't heard from them since then. I called a second time and was told that the ticket was escalated and there was nothing they could do beyond that. I was not able to get a phone number to the dept it was escalated to. It has been seven days since my initial contact with Rockstar and I have not received any communication or update on my issueDesired Settlement: I would like my account back in my control! The user that stole my account has had it for over a week!

Business

Response:

There is no record in our Support or Social Club databases of the email used to submit this complaint. The customer should use our Support system so we can help with the account access issue: http://rsg.ms/support. If the customer still has any issue with the service, we can look into it further if a ticket # is provided.

Review: I had a game that was made by this company, when it stopped working I called their technical support multiple times with no help. Afterseveral failed attempts they then told me to ship the game with $20 and they would replace it. It has taken them at least 2 months and I still have not received the game back from them. I have called them multiple times a week and feel they are giving me the run around. When I sent the game to them they said it would take up to 6 weeks and they still have not resolved the issue.Desired Settlement: Shipment of the ame and refund of the $20.00

Business

Response:

This customer’s replacement game is currently in the process of being shipped, and should arrive within the next week or so. We are in contact through Support to let him know. This complaint should be resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID[redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I just regret that it took this step for them to make good on their promises.

Sincerely,

Review: I purchased a $50 game (digitally) of theirs and have been unable to play it for over a week. This is because of a technical error on THEIR end. They are very aware of the issue, as thousands of customer have voiced their problem, but they have taken the issue very lightly and made no obvious attempts to resolve the issue.Desired Settlement: Compensatory resolution. All those who purchased, or activated, Max Payne 3 in the past month should have a $50 refund -- not a credit -- a refund.

Business

Response:

The customer contacted us about a problem logging into the Steam version of Max Payne 3. We informed him that there was a temporary problem with our servers that we were in the process of fixing, and we provided him with a link to subscribe to so that he could be informed when the issue was resolved. The server issue was resolved so there should be no further issues logging in. This matter has been resolved and this complaint should be resolved in favor of the company.

Review: I bought a $20 card for in-game currency for GTA V. I never received the currency and then was billed a second time (I did not authorize the second transaction, but they still charged me). Emailing their support only gets me automated responses and if I call in to support, the representative puts me on hold and doesn't come back. Last time I sat on hold for over an hour. This issue has been going on for over a month.Desired Settlement: I want either my money refunded into my account, or the in-game currency that I paid for (BACK IN NOVEMBER!)

Business

Response:

Our records show that this customer purchased paid for two virtual currency packs, received them both, and spent the currency in-game. This complaint should be resolved in favor of Rockstar Games.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I never received my in-game currency for the second purchase as the company claims. I was also charged a second time for that purchase. Rockstar games may not be able to verify this as they've publicly admitted that their game and detection systems have faults. When I spoke with their customer support, they couldn't even confirm my purchase.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted] and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Said accommodation was in relation to a completely different problem than the one I'm having here. That was regarding a vehicle lost in-game and I did not respond because that issue was resolved when they compensated me for the car.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer contacted us about two separate issues: one related to purchased

in-game virtual currency, and another regarding a missing vehicle in

game. Customer support confirmed the player received his virtual currency

and provided a one time accommodation for the unverified report of a missing

vehicle. The issue has been appropriately handled by our Customer Support

team. This complaint should be closed and resolved in favor of the

company.