Rockstar Games Inc.

Review: I've purchased "GTA 5" PC game in early April, and as a requirement I registered "Rockstar Social Club".

On April **, 2015 I received an email from [redacted] stating that the email on my account was changed to [redacted]. Since then I was not able to use the product that I've purchased.

I've contacted Rockstar games support over the phone and was given a Ticket #[redacted]Desired Settlement: Please fix this issue as soon as possible, this is taking too long.

Business

Response:

This customer’s complaint has been addressed by our Support team and the complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: After continuous tries via email and telephone, no support was given. Being put on "hold" indefinitely and no response to any email has caused much irritation to the video game in question. Grand Theft Auto 5 is the game in question that has lacked many features that were shown in the original trailers online. It seems that the purchasers have been mislead in the qualities of the video game. There seems to be a known problem with in-game money causing innocent players to become banned from the service of online support for months at a time. This problem is known and many players have stated their problems online and mutually feel their frustrations. How can a company of this magnitude turn their backs on their consumers.Desired Settlement: To be able to continue playing the game successfully without being banned.

Business

Response:

We are unable to locate any contacts in our Support System or in our Rockstar Social Club account system from the email used to submit this complaint. This customer should provide the email used to contact our customer support system so we can identify the complaints she states were ignored. If the customer has a complaint about a specific feature, she should state the feature she believes was inaccurately advertised. This complaint should be closed and resolved in favor of Rockstar Games if the customer does not provide such information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The email that we used was [redacted] . The content that was supposed to be available with Grand Theft Auto Online was multi-player heists and the full addition of the content creator. These have been pushed back to an unspecified date and were not available upon launch. Rockstar's report to banning people who have received modded money unwillingly was also unfair. Our problem is that when in the cheater's lobby the timer that is supposed to count down, goes up when completing jobs that are actually supposed to lower the time in there. We are just asking that the time on the Xbox Live GT: [redacted] be reset to the original 30 days that we were in there for. Thank you for your time and we hope to get this resolved. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer makes two complaints: first, the availability of Heists and second being placed in the Cheater Pool (the customer was placed in the cheater pool, not banned from gameplay). In regards to the first complaint, the customer has not and cannot identify any advertisement that promised a Heist feature would be available at launch of the the multiplayer game GTA Online. Second, discipline of users that cheat in multiplayer is not the purview of the Revdex.com but an issue that should be directed to our Customer Support team, but the issue is moot as this user has completed her Cheater Pool time period and is once again in the main player pool. This case should be closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I hope to not have this happen again in the future.

Sincerely,

Review: I was playing the game Grand Theft Auto 5 in Story Mode (Single-Player), and was disconnected from the game. I then went to relauch the game on my desktop and was asked to re-enter my activation code. Because I already used my code the first time I was told it has already been used. I also noticed that my username had changed. I contacted Rockstar Support and the following is a direct link to my ticket: [redacted]

It has been 5 business days I have had no response at all. Rockstar has taken my money and ironically given me nothing ( I call it ironic because I am playing a game with the name Theft in the title ). I don't believe anyone will be answering the support ticket and it seems they feel complete irresponsible for any issues many of their other users have due to the lack of response complaints I've seen floating around the internet on various comment boards e.c.t..

I just wanted what I paid for but Im not getting it so now I am going to return to Fred Meyers and notify them that Rockstar is selling video games with faulty redemption codes. Hopefully the store can notify the rest of the franchise of locations and get the games pulled from the other retail stores until Rockstar has fixed the issue.Desired Settlement: I want what I paid for.

Business

Response:

The customer may have been logging in using the wrong account and our Support team has been in touch since the time of the Revdex.com complaint to resolve. This matter should be closed and resolved in favor of the Company. This is our last comment on this matter.

Review: I have been a Customer and loyal player of ROCKSTAR GAMES, particularly GGRAND THEFT AUTO 5 Online.

I have bought all the games, on every Platform, in every way of the term I am Loyal to this company.

I few weeks ago another player dropped Illegal ingame money on my ingame character and this apparently warrented me to get banned but the modder is still fully playing game, rockstars temop ban lasted until the [redacted] of January 2016, once the ban was lifted the company rockstar removed my ingame property and the Ingame rank I have achieved through hard gameplay and time.

I sent a support ticket to rockstar asking them to fix this issue I got a bot autoresponce ticket in returned telling me cheating was wrong, even though they cant provide any evidence that I cheated. after the bot hit me wit the autorespose they closed my ticket and never responded back. so I opened another one and again the bot closed it automaticly.

after the [redacted] had arrived and the temp ban weas lifted I logged into GTA Online I didnt feel like playing it so I logged out and went about daily life, I am banned again now for no reason, with no email to tell me what I did this time even though I havent been on GTA ONLINE for weeks now since the first ban....Desired Settlement: I wish to see my account ban lifted and my rank restore and I wish to get an apology from rockstar games

Business

Response:

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode. The player is temporarily suspended and has been warned that a permanent ban from online play may result if these actions are repeated. We do not provide players with details regarding our cheat detection system as that would assist them in avoiding detection. This complaint should be resolved in favor of the Company and this is our final comment on the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted].

Review: My son bought 2 Shark Cards for 19.99 each in order to have "in game funds" for GTA. When he used the codes, the funds did not appear. I contacted rockstar and provided them with his email, his gamer tag and all information that they requested but they will not give him his funds. I have been on the chat with them for 7 days now and they still say there is nothing they can do. I requested a phone conversation but I have yet to receive any phone calls to talk this issue through.Desired Settlement: I would like my son to receive the funds that he paid for.

Consumer

Response:

Rock star has contacted us and has held up their end of the commitment. Funds were given to my sons account.

Sincerely,

Review: I bought a game from them and that very same day it was barley readable, the disc wasn't damaged, it acts like it wasn't completely on the disc. I explained the issue to rockstar and they asked me to pay 75% of what the game is worth to get a new one... I think this is the most ridiculous situation. For them to make a mistake and request me to pay for it.Desired Settlement: I would like to be refunded or have the game replaced

Business

Response:

The customer has not responded to our Support team’s suggestions. We reached out again on 2/**/2016, but the customer has not responded. This matter should be closed and resolved in favor of our company.

Review: I received a promotional gift card from Microsoft for completing a course with their Microsoft ExpertZone (Red Shark Card Code*: [redacted]). Upon redeeming the code with Microsoft the promotion credit was not received from Rockstar Games. Microsoft has been contact and they can verify that the code was redeemed on 01/**/2015 (Service number : [redacted]). I have contact Rockstar in reference to the issue with no resolution. Rockstar is requesting "Screenshots or Pictures of your purchase history" I have educated them as per Microsoft this will not show as it was a gift card and not a purchase. I have included the conversation with the Microsoft agent and specific comments that address Rockstar's specific question in reference to the purchase history "[redacted]: The reason why it doesn't shows up on your account history, is because this is a prepaid code and not purchased on the Xbox store, that's the reason why is that this transaction doesn't appear on your account transactions.* The last contact I had with Rockstar was my reply to their request for the purchase history which was April **, 2015 with no further response. Currently my request (REQUEST #[redacted]) with Rockstar is still open with no further contact from them since 04/**/15 09:04.Desired Settlement: I would like the Rockstar Grand Theift Auto "RED SHARK CARD" balance applied to my account as indicated with the Microsoft promotion.

Business

Response:

This customer’s complaint has been addressed by our Support team and the complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There has been an issue with their product Grand Theft Auto 5 and Rockstar's Support has not only failed to acknowledge the issue in question but actively attempts to conceal the issue. I have made tweets to their support site's twitter feed and they continually hide the posts from being public. The issue in question is after the purchase of their product and activating it, it will not let me download or use it and I get a message stating "Rockstar activation code already in use". I have had a support ticket open since 4/**/15 and have made calls to their technical support who have not been able to provide any assistance.

The reference number for my support ticket is REQUEST [redacted]Desired Settlement: All I want is resolution for this issue. I am unable to get a refund as I have already activated the code.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I still have issues with the amount of time it took for them to make this repair and the overall customer support experience, but my issue has been resolved.

Sincerely,

Review: since 3-**-2014 I have been in constant contact with rockstar support attempting to get my issue of my missing character fixed. each time I call I get the generic response of "it has been escalated there is nothing else I can do". they tell me there is no way to contact the higher support that is supposed to be handling my issue. I am extremely frustrated with this issue and would just like to be able to play again. my ticket number is [redacted]. all but one person I have dealt with over the phone was unsympathetic and borderline rude.Desired Settlement: I would like my char to be reinstated

Business

Response:

This customer contacted our Support Team about a problem with the stats on his Online game character. After reviewing the account history, we confirmed that we were able to resolve the issue. This complaint should be closed in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I got the level but not the money?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Subsequent to the customer’s original complaint of 5/**/14, the issue was resolved via our Support process. This complaint should be closed and resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have an account with Rockstar's Social Club system, the account was compromised and Rockstar has been unsuccessful in helping me in any means after I have provided information that I am the account holder.Desired Settlement: I would like my account back.

Business

Response:

Rockstar’s system was not compromised and this customer’s complaint has been addressed by our Support team. The complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Review: Your game contains false advertisement. The multiplier option that was advertised does not function as advertised and it creates an inability to use the product in full.Desired Settlement: As a business that advertises a complete a functioning product you have a responsibility to ensure that your product preforms as advertises. All customers of this product must be able to experience the game in full at this point it is not possible to play the game as a compete product; something that should have been done before it was available for purchase.

Business

Response:

There is no record of this customer contacting the Support center. Our Support team reached out on Dec ** (Support ticket #[redacted]), but there was no reply. This complaint should be resolved in favor of the Company.

Review: first I pay good money for the game and the xbox live service to play the on line ver. of the game

last Friday evening I around 11:30 pm got on to play a bit before bed and they put me in a cheater lobby iam like what why. so I got on their support page .it said This is a complaint regarding a cheater. at 2:28pm I was at work not on playing any game at that time . they gave me no warning that I was doing something wrong and still have not gave me a reply back telling me what I did .

they striped me of playing with my friends and kids plus put my online money balance to 0.yes you can earn money during game play but they want you to buy shark cards that put money into game so you can advance. but yet they can strip you to 0. with no explanation or warning iam still waiting for a reply back to what I have done.

my point is they do what ever they want no warning no explanation and a person is spending good money and can't play where there paying for its money down the drain and your and you feel ripped off.

the only thing I can think of is thursday night player with the game tag ( the [redacted] ) jumped in my friends party witch I just joined saying my friends where cheating .I haven played with this guy before I just said hello then he started including me .then he was saying he new all out info where we lived that he was going to turn us in enless we paid him 15.00 dollars. .I did file a report on him

they should half to give you a warning .if your doing something wrong .they should reply back to people .iam paying for a service iam not getting what I am paying forDesired Settlement: I want a reply from them telling me what I did how I did it .

I want my account restored and my online money back

Business

Response:

We have adjusted this GTA Online player’s bank balances to remove counterfeit virtual currency created through cheating in violation of the game license and terms of service. Correction of game economy and discipline of users who cheat in multiplayer is within the purview of the company and the issue has been appropriately handled by our Customer Support team. This complaint should be closed and resolved in favor of the Company.

Review: I purchased a video game made by this company to play online with a multiplayer platform. I had to pay a different company to play the game online. My problem with Rockstar is they own the servers that allow gamers to play this multiplayer game and their servers have been infected with a virus that has rendered the game unplayable on the specific platform that I purchased the game for. I am not alone in this as there are thousands of other gamers worldwide who cannot play this game. They continue to sell the game as "multiplayer" when you cannot play the game as it was intended. The game has been infected for over 3 weeks now and apparently Rockstar has no intention to fix the problem, yet continue to sell the game! The last rep I spoke with at Rockstar told me it's not their servers, it's my xbox, so apparently the thousands of other players have defective Xbox's as well!Desired Settlement: I want them to fix the game and not pull the plug on the servers so all the folks who bought their game can get what they paid for!

Business

Response:

This is inaccurately reporting that there is a "virus"

affecting our servers. This player contacted us to report problems occurring in

the Multiplayer mode of the game Red Dead Redemption caused by playing with

cheaters hosting "modded" sessions of the game in violation of our

EULA and Code of Conduct. We recommended that the player play with

friends and acquaintances to modders and report any suspicious players to both

us and Microsoft. This complaint is factually inaccurate and the issue has

been properly handled via our customer support system. This complaint should be

resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Perhaps I am wrong about the virus, but that is what I'm hearing from many other players! Either way, the game is broken for multi-player mode and suggesting that we play in a private room with our friends is not what multi-player is about. If the game was not broken, we could play with new players from around the world, and that is what we have paid for.

I just heard from a Rockstar rep that I spoke to on the phone that the people who fix the technical problems have been spending their time repairing problems that are happening on some of their newer games and will get to the game I can't play after they fix the other game! This is unacceptable as they are still selling the game as multi-player when it is not working in the multi-player mode!

If Rockstar is not able to keep their games that cost in excess of $60. from being "broken", there are very many of us gamers who will not be buying their games!

Don't get me wrong, the games they produce are awesome, but if they cannot keep hackers from ruining their games, the trust in them will be gone for me and many, many others!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This user is complaining that other players of an online game are interfering with his gameplay. Our support service has advised him how to avoid this problem and report the bad actors. This complaint should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never complained about other players ruining my game, the game itself has been hacked by a player and I do not appreciate Rockstar lying to you about my complaint! The problem is with their servers which have been hacked! I paid to play multi-player, which means we can play in a room where we can meet people from around the world. Rockstar suggested that I play in a private room with my friends to avoid the many, many issues in the game, but I play to meet new people, not stay in a private room! According to one of the Rockstar rep's I spoke with last week, I was told that Rockstar was busy fixing their other newer games that have also been hacked and would not fix the problems with the game I play until those other games have been fixed!

This is totally unacceptable! Rockstar made many millions of $$$$$ off of that game and should not be ignoring the issues with it as there are still people buying the game and thinking they can play multi-player! Their total disregard of the thousands of people who still want to play this game is unprofessional to say the least!

I can see no reasonable explaination for their refusal to repair the game other than they just don't care about the very people who keep them in business! It's like, OK, we already have their money and we don't give refunds, so to hell with them! UNACCEPTABLE!

BTW, I am a woman, not a man!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I paid a lot of money for a game that is advertised to be interactive with a smart phone app and have online game play. It has now been 2 weeks since I bought it and still no app and no online as of this morning. I do like the game but would not have paid such a high price if I was told that it does not work with android and does not have online game play.Desired Settlement: I would like some of the money I paid refunded but am open to other resolutions from rockstar but I have been unable to contact them. I waited on hold for over 20 mins today before I hung up. I also tried to send a message via tier website but that was also unavailable.

Business

Response:

The customer is referring to a

free iPhone app that can be used in conjunction with [redacted]. The customer

incorrectly states that Rockstar advertised this app or promised it would be

compatible with other operating systems. The idea that this individual would

not have bought [redacted] without the free app being available for his Android phone

is not credible and this matter should be resolved in favor of the company.

Business

Response:

The iFruit App was released on Android after the date the customer filed this complaint. This complaint is moot and should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The app that was released by Rockstar is not compatible with 90 percent of android devices. [redacted]. I waited and waited for the game and the app and both are lacking in quality of the programing. Having created several android apps with a much smaller budget I can say with full confidence that rockstars release of GTA 5 was premature. The app should have been ready for 90 percent of devices on the day the game was released. Please return my money and you can have the game back. My total was 64 dollars and some change.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The game is defective. Thousands of others have this same issue but RockStar has yet to address the problem. This is a KNOWN ISSUE. I paid $65 for this [redacted] and it does not function properly. I have contacted this company but their response was a list of troubleshoots(which I have already performed). So if this is their only way of fixing the KNOWN issue, then I am left with no other option but to report them and possibly form a class-action lawsuit against their fraudulent release and lack of support to correct their KNOWN flaws.Desired Settlement: Either they provide a FIX for this issue, or they refund my money, PLUS the hours I spent following their BOGUS troubleshooting process. They know there's a problem, but they have yet to modify their initial troubleshooting response message. They were careless releasing this bugged-out game in the first place. So now they are [redacted] me with their cookie-cutter emails that offer ZERO solutions to the KNOWN issue at hand. My first request is that they FIX THE PROBLEM. But if they can't fix the problem, then I want my hard-earned dollars back. Seriously, I will never purchase another game from this company EVER. They are careless in their approach to produce games without glitches. This latest effort, as you will discover via a quick [redacted] search, is a failure many of us. My PS3 model is a 120GB. I have about 30 games that play perfectly. ALL of my prior games function perfectly. This game from Rockstar is the ONLY game I've ever had a problem with. I need to be compensated because I did NOT GET WHAT I PAID FOR.

Business

Response:

We searched our Support system for the email address in the complaint and there is no record of previous contact. Our Support team reached out to him but he has not responded with any details This complaint should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You closed my last complaint while it was NOT RESOLVED, so I guess I have to open a new complaint. The complaint you erroneously closed was: Complaint ID [redacted]. I purchased this PS3 game, "GTA V" and it constantly freezes my console. All other games work perfectly, but the one I bought from Rockstar Inc. does NOT work as it should. All of this information has already been supplied to you. Please do not close this issue when it hasn't been resolved. Why the hell would you do that? Rockstar knows all about me, as I have already went back and forth with their HORRIBLE support team. All they do is send automated responses to me with [redacted] troubleshoot lists that I have already performed with NO RESOLVE. Their practices are CRIMINAL at this point, and I'm debating having an attorney contact them regarding their illegal practices. I demand a full refund. Plain and simple. I purchased a product from them and that product doesn't work as it should.

Sincerely,

Business

Response:

When the original complaint was filed, we checked our support records and did not find any correspondence from this customer. We reached out on October [redacted] and October [redacted] and created a ticket on his behalf – ref# [redacted]. There was no reply to our email. The customer incorrectly states he has attempted to use the support functions provided by the company. The customer should use the company’s support services to attempt to troubleshoot his console issues. He has not attempted to do so (despite his complaint) and he has not responded to our emails attempting to support him. The complaint should resolve this matter in favor of the company.

Review: I recently purchased a copy of Grand Theft Auto V, and after just two days of owning (and modestly playing) it, the game has caused my Playstation 3’s Blu-Ray drive to fail. In spite of numerous attempts at using the console’s repair functions, I can’t even so much as watch a movie now – let alone play Grand Theft Auto V. GTA V is currently the only game I own for my console, and the system had worked perfect for years up until I purchased this product on September **. I’ve been a loyal customer for over 10 years, and all I wanted to do was enjoy this game without having my $300 hardware destroyed, and blowing $60 on a disc that I can’t even use now.Desired Settlement: I'd like my Playstation 3 console repaired at Rockstar's cost, as well as the opportunity to trade them my physical copy of the game for a digital version. At this point, I don't trust putting another GTA V disc inside of working hardware.

Business

Response:

There are no records of this customer in our Support system. His complaint states that he is experiencing a problem with his PlayStation 3 console hardware, and this is unrelated to playing Grand Theft Auto V. He needs to reach out to Sony’s PlayStation technical support so that they can assist with the repair process. This complaint should be resolved in favor of Rockstar Games.

Business

Response:

This customer has a problem with his PlayStation 3 console hardware. Software does not cause hardware to fail. For further console troubleshooting or repair, he needs to contact Sony PlayStation Support as they are the manufacturer. This complaint should be resolved in favor of Rockstar Games since the issue is with the hardware and not our game.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

Review: Purchased Grand Theft Auto V for the XBox console and the online game play was purposely delayed 2 weeks while they got things in order. Upon launching of the online service yesterday (10/**/13) it still does not work.

Business

Response:

The free GTA Online game was advertised as launching October *, which it did. This complaint should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The game costed $60...online play isn't FREE if you can't play it without making a purchase. Also it DID launch on time with server issues and consumers could not play.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The temporary network issues experienced by the user on October * reported by the player on October [redacted] have been resolved. This matter should be closed and resolved in the company’s favor.

Review: Upon re-installing Max Payne 3 I'm given an error message that my game is linked to another email account. Problem is, I only use one email. I've reset my password and screwed with it until becoming completely exacerbated. I'm on day three of being unable to use the product I paid for due to anti-consumer software that is improperly prohibiting its use. Rockstar Games has refused to respond to my support requests and submissions to their support comment section.

I bought the game digitally on [redacted] and play it through Steam.Desired Settlement: I need either a refund or timely solution to Rockstars problem. I should be credited for the hours I've poured into attempting to get the product I paid for and the delay on Rockstars part to solve the issue in a timely manner

Business

Response:

This customer made an error that kept him from being about to play the game but our Support has resolved the issue. This complaint should be resolved in favor of the company and this is our final comment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Upon re-installing Max Payne 3 I'm given an error message that my game is linked to another email account. Problem is, I only use one email, [redacted]. Ive reset my password and screwed with it until becoming completely exacerbated.I bought the game digitally on [redacted] and play it through Steam. I needed either a refund or a timely solution to their problem. They have hung up on my phone calls and after making a second post as advised for support issues, they deleted my comments which DID NOT violate the posted rules and banned me. I finally was able to get a hold of them via phone by contacting [redacted] first, this was more than a week after my initial problem. I spent more than four hours on the phone with them, being placed on long holds and swapped to different people, getting 'disconnected' and finally was told by the support staff and a manager that I would be contacted by Monday afternoon (the next day) and was not. I spent two and a half hours on the phone with them several days later and another half hour with [redacted]. We are going on day nine of me not being able to access the game I paid for and Im still banned from the support forums at this point, unacceptable. I called again, several days later. Was put on hold on and off and waited to talk to a supervisor.. I was eventually given what they told me was a steam code to activate a new game. I hang up and try the code which comes up 'invalid' so, its back to the phone to at this point just demand a refund. They refuse a refund so I ask to exchange it for a different game, after several more hours on the phone and a lot of time on hold, they refuse to exchange it for a different game too. They told me I would be unbanned from the support forum by May [redacted], I am still banned and cant contact them there as advised for there issues. they wont respond to my support ticket messages and a phone call end up in hours of run around and hold times. I re-installed my game on the [redacted] of last month, we are going on three weeks in with not being able to use the product I paid for. I would have accepted a timely solution to fix my game, but after the terrible costumer service and ridiculous amount of time this has taken, I need a refund and a real apology. What would my options be as far as a lawsuit? Could I do something class action with the other people who have had these problems? Their forums are full of them before Rockstar can block the comments. Their 'resolution' was giving me a new game code that would lose all my saved progress on single and multiplayer, I accepted it, but the game code they gave me was invalid, so it was back to more hold hours of hold time on the phone with them. After the first failed game code, hours on the phone and terrible service thats not an appropriate resolution.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Support team provided a solution for a common mistake that the customer appeared to be making. The customer has not cooperated with support Supervisors, who reached out to provide a solution in response to the customer’s login issue and asked him to let us know if there are any further login difficulties. If the customer is still having difficulties, he should respond to the support correspondence for further troubleshooting. This complaint should be closed and resolved in favor of the Company and this is our final comment. This was our final response, we have tried on numerous occasions to reach out and speak to [redacted] to no avail. We reiterate that, if he is still having difficulties, he should respond to the support correspondence for more help to trouble shoot. This complaint should be closed and resolved in our favor. Best, Joshua A. C[redacted] Licensing Manager [redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This is reopened? They forced my work ticket order closed and there is no resolution to my issue. Several months in and no refund

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I had bought Grand Theft Auto for PC late april and after about a week of play my online account was banned but was not informed as to why. Assuming it was due to modifying the FoV to help address my motion sickness I attempted to contact rockstar support through their online support ticket system. No response from Rockstar games has been received and I'm still unable to use the product I was sold.Desired Settlement: I request either contact from the developer and a fix to this issue or a refund on the product I am unable to use.

Business

Response:

This customer was temporary banned from GTA Online as a result of cheating and was informed of by Support of this fact. This is a disciplinary matter that is not an appropriate subject of a Revdex.com complaint. This complaint should be closed and resolved in favor of the Company. This is our final comment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Rockstar games has yet to contact me on the matter. Multiple attempts at calling them lead to being hung up. The company's only response has been this Revdex.com response. The company is insulting to say that this is not a Revdex.com matter. The company has publicly said they DO NOT ban for single player mods yet here I am getting a response saying I was "Cheating"It's been 3 weeks since I've made my complaint and it's taken this long to get a response here. Until they tell me exactly what they banned me for, and apologize for their poor support. This matter is not closed.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

“The customer was informed on May * at 4:34PM, in ticket #[redacted], that the temporary ban was for cheating in GTA Online. That ban expired on May ** and the customer no longer has a Support issue to address. This complaint should be resolved in favor of the Company and this is the final comment.”

Review: I have purchased a collector's edition game (Max Payne 3) online and registered the product with them successfully. However, I am unable to access the bonus content that I paid for with my collector's edition purchase. I have contacted customer support via their website and opened a ticket for resolution of my issue. The ticket was opened on June **, 2013. Despite several follow ups from me, the response is very slow and they have been unable to fix the issue until today. I have asked them to transfer the case to someone that can process a refund for me as it is very clear that they don't know how to fix the issue, but without any success.Desired Settlement: I want Rockstar to refund the cost of the game because of their lack of service and inability to provide me with the product that I paid for.

Business

Response:

This customer contacted us about an error message when he tried to enter the in-game store to download digital content. We checked on this and it turned out that the content he was trying to access had not yet been released in Saudi Arabia. As of 8/**/13, players can now enter the digital store in-game from within that country. We have let the customer know this information in his ticket as well. This complaint should be resolved in favor of Rockstar Games.

Business

Response:

This customer originally contacted us because he could not access the downloadable content store from Saudi Arabia. The content had not been released there yet. We resolved that issue by releasing the content and the player confirmed that he was able to see the content from his country now.

After that, the customer could access the in-game store but only from the account on which he originally activated the game. He complained about this restriction but this behavior is as designed and is unrelated to his original complaint about not having access to in-game purchases from his country.

As a customer service, we went through great lengths to offer this customer workarounds that would allow his to buy content on the desired “guest” account. That secondary issue has been resolved to our knowledge and the user has not replied to our last update on his Support ticket. This complaint should be resolved in favor of Rockstar Games.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.