Rockstar Games Inc.

Review: My complain is against their online gameplay. They are known for charging money for fake money in game. Well my complaint was about two online mission that pay out fairly generous amount if completed correctly. There lies the problem the missions trash talk and no hay bronca constantly fail without cause if the player uses missiles to finish the mission. Stealing all the money, time, and effort of all in the lobby. I brought this up to rockstar and they have been giving me the jerk around for over a week now.Desired Settlement: Just to fix the problem.

Business

Response:

The customer filed a support request that was difficult to understand due to what appears to be use of a translation program. With the additional information in his Revdex.com complaint, we now understand the customer is having problems completing two missions within the game and have sent instructions on how to properly complete them. We have reached out to the customer and will resolve the matter via support. This case should be closed in favor of the company.

Review: After continuous tries via email and telephone, no support was given. Being put on "hold" indefinitely and no response to any email has caused much irritation to the video game in question. Grand Theft Auto 5 is the game in question that has lacked many features that were shown in the original trailers online. It seems that the purchasers have been mislead in the qualities of the video game. There seems to be a known problem with in-game money causing innocent players to become banned from the service of online support for months at a time. This problem is known and many players have stated their problems online and mutually feel their frustrations. How can a company of this magnitude turn their backs on their consumers.Desired Settlement: To be able to continue playing the game successfully without being banned.

Business

Response:

We are unable to locate any contacts in our Support System or in our Rockstar Social Club account system from the email used to submit this complaint. This customer should provide the email used to contact our customer support system so we can identify the complaints she states were ignored. If the customer has a complaint about a specific feature, she should state the feature she believes was inaccurately advertised. This complaint should be closed and resolved in favor of Rockstar Games if the customer does not provide such information.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The email that we used was [redacted] . The content that was supposed to be available with Grand Theft Auto Online was multi-player heists and the full addition of the content creator. These have been pushed back to an unspecified date and were not available upon launch. Rockstar's report to banning people who have received modded money unwillingly was also unfair. Our problem is that when in the cheater's lobby the timer that is supposed to count down, goes up when completing jobs that are actually supposed to lower the time in there. We are just asking that the time on the Xbox Live GT: [redacted] be reset to the original 30 days that we were in there for. Thank you for your time and we hope to get this resolved. [redacted]

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer makes two complaints: first, the availability of Heists and second being placed in the Cheater Pool (the customer was placed in the cheater pool, not banned from gameplay). In regards to the first complaint, the customer has not and cannot identify any advertisement that promised a Heist feature would be available at launch of the the multiplayer game GTA Online. Second, discipline of users that cheat in multiplayer is not the purview of the Revdex.com but an issue that should be directed to our Customer Support team, but the issue is moot as this user has completed her Cheater Pool time period and is once again in the main player pool. This case should be closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved. I hope to not have this happen again in the future.

Sincerely,

Review: There has been an issue with their product Grand Theft Auto 5 and Rockstar's Support has not only failed to acknowledge the issue in question but actively attempts to conceal the issue. I have made tweets to their support site's twitter feed and they continually hide the posts from being public. The issue in question is after the purchase of their product and activating it, it will not let me download or use it and I get a message stating "Rockstar activation code already in use". I have had a support ticket open since 4/**/15 and have made calls to their technical support who have not been able to provide any assistance.

The reference number for my support ticket is REQUEST [redacted]Desired Settlement: All I want is resolution for this issue. I am unable to get a refund as I have already activated the code.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.I still have issues with the amount of time it took for them to make this repair and the overall customer support experience, but my issue has been resolved.

Sincerely,

Review: I received a promotional gift card from Microsoft for completing a course with their Microsoft ExpertZone (Red Shark Card Code*: [redacted]). Upon redeeming the code with Microsoft the promotion credit was not received from Rockstar Games. Microsoft has been contact and they can verify that the code was redeemed on 01/**/2015 (Service number : [redacted]). I have contact Rockstar in reference to the issue with no resolution. Rockstar is requesting "Screenshots or Pictures of your purchase history" I have educated them as per Microsoft this will not show as it was a gift card and not a purchase. I have included the conversation with the Microsoft agent and specific comments that address Rockstar's specific question in reference to the purchase history "[redacted]: The reason why it doesn't shows up on your account history, is because this is a prepaid code and not purchased on the Xbox store, that's the reason why is that this transaction doesn't appear on your account transactions.* The last contact I had with Rockstar was my reply to their request for the purchase history which was April **, 2015 with no further response. Currently my request (REQUEST #[redacted]) with Rockstar is still open with no further contact from them since 04/**/15 09:04.Desired Settlement: I would like the Rockstar Grand Theift Auto "RED SHARK CARD" balance applied to my account as indicated with the Microsoft promotion.

Business

Response:

This customer’s complaint has been addressed by our Support team and the complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: My son bought 2 Shark Cards for 19.99 each in order to have "in game funds" for GTA. When he used the codes, the funds did not appear. I contacted rockstar and provided them with his email, his gamer tag and all information that they requested but they will not give him his funds. I have been on the chat with them for 7 days now and they still say there is nothing they can do. I requested a phone conversation but I have yet to receive any phone calls to talk this issue through.Desired Settlement: I would like my son to receive the funds that he paid for.

Consumer

Response:

Rock star has contacted us and has held up their end of the commitment. Funds were given to my sons account.

Sincerely,

Review: I have been a Customer and loyal player of ROCKSTAR GAMES, particularly GGRAND THEFT AUTO 5 Online.

I have bought all the games, on every Platform, in every way of the term I am Loyal to this company.

I few weeks ago another player dropped Illegal ingame money on my ingame character and this apparently warrented me to get banned but the modder is still fully playing game, rockstars temop ban lasted until the [redacted] of January 2016, once the ban was lifted the company rockstar removed my ingame property and the Ingame rank I have achieved through hard gameplay and time.

I sent a support ticket to rockstar asking them to fix this issue I got a bot autoresponce ticket in returned telling me cheating was wrong, even though they cant provide any evidence that I cheated. after the bot hit me wit the autorespose they closed my ticket and never responded back. so I opened another one and again the bot closed it automaticly.

after the [redacted] had arrived and the temp ban weas lifted I logged into GTA Online I didnt feel like playing it so I logged out and went about daily life, I am banned again now for no reason, with no email to tell me what I did this time even though I havent been on GTA ONLINE for weeks now since the first ban....Desired Settlement: I wish to see my account ban lifted and my rank restore and I wish to get an apology from rockstar games

Business

Response:

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode. The player is temporarily suspended and has been warned that a permanent ban from online play may result if these actions are repeated. We do not provide players with details regarding our cheat detection system as that would assist them in avoiding detection. This complaint should be resolved in favor of the Company and this is our final comment on the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

[redacted].

Review: I was playing the game Grand Theft Auto 5 in Story Mode (Single-Player), and was disconnected from the game. I then went to relauch the game on my desktop and was asked to re-enter my activation code. Because I already used my code the first time I was told it has already been used. I also noticed that my username had changed. I contacted Rockstar Support and the following is a direct link to my ticket: [redacted]

It has been 5 business days I have had no response at all. Rockstar has taken my money and ironically given me nothing ( I call it ironic because I am playing a game with the name Theft in the title ). I don't believe anyone will be answering the support ticket and it seems they feel complete irresponsible for any issues many of their other users have due to the lack of response complaints I've seen floating around the internet on various comment boards e.c.t..

I just wanted what I paid for but Im not getting it so now I am going to return to Fred Meyers and notify them that Rockstar is selling video games with faulty redemption codes. Hopefully the store can notify the rest of the franchise of locations and get the games pulled from the other retail stores until Rockstar has fixed the issue.Desired Settlement: I want what I paid for.

Business

Response:

The customer may have been logging in using the wrong account and our Support team has been in touch since the time of the Revdex.com complaint to resolve. This matter should be closed and resolved in favor of the Company. This is our last comment on this matter.

Review: I bought a game from them and that very same day it was barley readable, the disc wasn't damaged, it acts like it wasn't completely on the disc. I explained the issue to rockstar and they asked me to pay 75% of what the game is worth to get a new one... I think this is the most ridiculous situation. For them to make a mistake and request me to pay for it.Desired Settlement: I would like to be refunded or have the game replaced

Business

Response:

The customer has not responded to our Support team’s suggestions. We reached out again on 2/**/2016, but the customer has not responded. This matter should be closed and resolved in favor of our company.

Review: since 3-**-2014 I have been in constant contact with rockstar support attempting to get my issue of my missing character fixed. each time I call I get the generic response of "it has been escalated there is nothing else I can do". they tell me there is no way to contact the higher support that is supposed to be handling my issue. I am extremely frustrated with this issue and would just like to be able to play again. my ticket number is [redacted]. all but one person I have dealt with over the phone was unsympathetic and borderline rude.Desired Settlement: I would like my char to be reinstated

Business

Response:

This customer contacted our Support Team about a problem with the stats on his Online game character. After reviewing the account history, we confirmed that we were able to resolve the issue. This complaint should be closed in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] I got the level but not the money?

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Subsequent to the customer’s original complaint of 5/**/14, the issue was resolved via our Support process. This complaint should be closed and resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Purchased Grand Theft Auto V for the XBox console and the online game play was purposely delayed 2 weeks while they got things in order. Upon launching of the online service yesterday (10/**/13) it still does not work.

Business

Response:

The free GTA Online game was advertised as launching October *, which it did. This complaint should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The game costed $60...online play isn't FREE if you can't play it without making a purchase. Also it DID launch on time with server issues and consumers could not play.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The temporary network issues experienced by the user on October * reported by the player on October [redacted] have been resolved. This matter should be closed and resolved in the company’s favor.

Review: I recently purchased a copy of Grand Theft Auto V, and after just two days of owning (and modestly playing) it, the game has caused my Playstation 3’s Blu-Ray drive to fail. In spite of numerous attempts at using the console’s repair functions, I can’t even so much as watch a movie now – let alone play Grand Theft Auto V. GTA V is currently the only game I own for my console, and the system had worked perfect for years up until I purchased this product on September **. I’ve been a loyal customer for over 10 years, and all I wanted to do was enjoy this game without having my $300 hardware destroyed, and blowing $60 on a disc that I can’t even use now.Desired Settlement: I'd like my Playstation 3 console repaired at Rockstar's cost, as well as the opportunity to trade them my physical copy of the game for a digital version. At this point, I don't trust putting another GTA V disc inside of working hardware.

Business

Response:

There are no records of this customer in our Support system. His complaint states that he is experiencing a problem with his PlayStation 3 console hardware, and this is unrelated to playing Grand Theft Auto V. He needs to reach out to Sony’s PlayStation technical support so that they can assist with the repair process. This complaint should be resolved in favor of Rockstar Games.

Business

Response:

This customer has a problem with his PlayStation 3 console hardware. Software does not cause hardware to fail. For further console troubleshooting or repair, he needs to contact Sony PlayStation Support as they are the manufacturer. This complaint should be resolved in favor of Rockstar Games since the issue is with the hardware and not our game.

Consumer

Response:

[redacted]:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[

Review: The game is defective. Thousands of others have this same issue but RockStar has yet to address the problem. This is a KNOWN ISSUE. I paid $65 for this [redacted] and it does not function properly. I have contacted this company but their response was a list of troubleshoots(which I have already performed). So if this is their only way of fixing the KNOWN issue, then I am left with no other option but to report them and possibly form a class-action lawsuit against their fraudulent release and lack of support to correct their KNOWN flaws.Desired Settlement: Either they provide a FIX for this issue, or they refund my money, PLUS the hours I spent following their BOGUS troubleshooting process. They know there's a problem, but they have yet to modify their initial troubleshooting response message. They were careless releasing this bugged-out game in the first place. So now they are [redacted] me with their cookie-cutter emails that offer ZERO solutions to the KNOWN issue at hand. My first request is that they FIX THE PROBLEM. But if they can't fix the problem, then I want my hard-earned dollars back. Seriously, I will never purchase another game from this company EVER. They are careless in their approach to produce games without glitches. This latest effort, as you will discover via a quick [redacted] search, is a failure many of us. My PS3 model is a 120GB. I have about 30 games that play perfectly. ALL of my prior games function perfectly. This game from Rockstar is the ONLY game I've ever had a problem with. I need to be compensated because I did NOT GET WHAT I PAID FOR.

Business

Response:

We searched our Support system for the email address in the complaint and there is no record of previous contact. Our Support team reached out to him but he has not responded with any details This complaint should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

You closed my last complaint while it was NOT RESOLVED, so I guess I have to open a new complaint. The complaint you erroneously closed was: Complaint ID [redacted]. I purchased this PS3 game, "GTA V" and it constantly freezes my console. All other games work perfectly, but the one I bought from Rockstar Inc. does NOT work as it should. All of this information has already been supplied to you. Please do not close this issue when it hasn't been resolved. Why the hell would you do that? Rockstar knows all about me, as I have already went back and forth with their HORRIBLE support team. All they do is send automated responses to me with [redacted] troubleshoot lists that I have already performed with NO RESOLVE. Their practices are CRIMINAL at this point, and I'm debating having an attorney contact them regarding their illegal practices. I demand a full refund. Plain and simple. I purchased a product from them and that product doesn't work as it should.

Sincerely,

Business

Response:

When the original complaint was filed, we checked our support records and did not find any correspondence from this customer. We reached out on October [redacted] and October [redacted] and created a ticket on his behalf – ref# [redacted]. There was no reply to our email. The customer incorrectly states he has attempted to use the support functions provided by the company. The customer should use the company’s support services to attempt to troubleshoot his console issues. He has not attempted to do so (despite his complaint) and he has not responded to our emails attempting to support him. The complaint should resolve this matter in favor of the company.

Review: I paid a lot of money for a game that is advertised to be interactive with a smart phone app and have online game play. It has now been 2 weeks since I bought it and still no app and no online as of this morning. I do like the game but would not have paid such a high price if I was told that it does not work with android and does not have online game play.Desired Settlement: I would like some of the money I paid refunded but am open to other resolutions from rockstar but I have been unable to contact them. I waited on hold for over 20 mins today before I hung up. I also tried to send a message via tier website but that was also unavailable.

Business

Response:

The customer is referring to a

free iPhone app that can be used in conjunction with [redacted]. The customer

incorrectly states that Rockstar advertised this app or promised it would be

compatible with other operating systems. The idea that this individual would

not have bought [redacted] without the free app being available for his Android phone

is not credible and this matter should be resolved in favor of the company.

Business

Response:

The iFruit App was released on Android after the date the customer filed this complaint. This complaint is moot and should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The app that was released by Rockstar is not compatible with 90 percent of android devices. [redacted]. I waited and waited for the game and the app and both are lacking in quality of the programing. Having created several android apps with a much smaller budget I can say with full confidence that rockstars release of GTA 5 was premature. The app should have been ready for 90 percent of devices on the day the game was released. Please return my money and you can have the game back. My total was 64 dollars and some change.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased a video game made by this company to play online with a multiplayer platform. I had to pay a different company to play the game online. My problem with Rockstar is they own the servers that allow gamers to play this multiplayer game and their servers have been infected with a virus that has rendered the game unplayable on the specific platform that I purchased the game for. I am not alone in this as there are thousands of other gamers worldwide who cannot play this game. They continue to sell the game as "multiplayer" when you cannot play the game as it was intended. The game has been infected for over 3 weeks now and apparently Rockstar has no intention to fix the problem, yet continue to sell the game! The last rep I spoke with at Rockstar told me it's not their servers, it's my xbox, so apparently the thousands of other players have defective Xbox's as well!Desired Settlement: I want them to fix the game and not pull the plug on the servers so all the folks who bought their game can get what they paid for!

Business

Response:

This is inaccurately reporting that there is a "virus"

affecting our servers. This player contacted us to report problems occurring in

the Multiplayer mode of the game Red Dead Redemption caused by playing with

cheaters hosting "modded" sessions of the game in violation of our

EULA and Code of Conduct. We recommended that the player play with

friends and acquaintances to modders and report any suspicious players to both

us and Microsoft. This complaint is factually inaccurate and the issue has

been properly handled via our customer support system. This complaint should be

resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here] Perhaps I am wrong about the virus, but that is what I'm hearing from many other players! Either way, the game is broken for multi-player mode and suggesting that we play in a private room with our friends is not what multi-player is about. If the game was not broken, we could play with new players from around the world, and that is what we have paid for.

I just heard from a Rockstar rep that I spoke to on the phone that the people who fix the technical problems have been spending their time repairing problems that are happening on some of their newer games and will get to the game I can't play after they fix the other game! This is unacceptable as they are still selling the game as multi-player when it is not working in the multi-player mode!

If Rockstar is not able to keep their games that cost in excess of $60. from being "broken", there are very many of us gamers who will not be buying their games!

Don't get me wrong, the games they produce are awesome, but if they cannot keep hackers from ruining their games, the trust in them will be gone for me and many, many others!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This user is complaining that other players of an online game are interfering with his gameplay. Our support service has advised him how to avoid this problem and report the bad actors. This complaint should be resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I never complained about other players ruining my game, the game itself has been hacked by a player and I do not appreciate Rockstar lying to you about my complaint! The problem is with their servers which have been hacked! I paid to play multi-player, which means we can play in a room where we can meet people from around the world. Rockstar suggested that I play in a private room with my friends to avoid the many, many issues in the game, but I play to meet new people, not stay in a private room! According to one of the Rockstar rep's I spoke with last week, I was told that Rockstar was busy fixing their other newer games that have also been hacked and would not fix the problems with the game I play until those other games have been fixed!

This is totally unacceptable! Rockstar made many millions of $$$$$ off of that game and should not be ignoring the issues with it as there are still people buying the game and thinking they can play multi-player! Their total disregard of the thousands of people who still want to play this game is unprofessional to say the least!

I can see no reasonable explaination for their refusal to repair the game other than they just don't care about the very people who keep them in business! It's like, OK, we already have their money and we don't give refunds, so to hell with them! UNACCEPTABLE!

BTW, I am a woman, not a man!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: first I pay good money for the game and the xbox live service to play the on line ver. of the game

last Friday evening I around 11:30 pm got on to play a bit before bed and they put me in a cheater lobby iam like what why. so I got on their support page .it said This is a complaint regarding a cheater. at 2:28pm I was at work not on playing any game at that time . they gave me no warning that I was doing something wrong and still have not gave me a reply back telling me what I did .

they striped me of playing with my friends and kids plus put my online money balance to 0.yes you can earn money during game play but they want you to buy shark cards that put money into game so you can advance. but yet they can strip you to 0. with no explanation or warning iam still waiting for a reply back to what I have done.

my point is they do what ever they want no warning no explanation and a person is spending good money and can't play where there paying for its money down the drain and your and you feel ripped off.

the only thing I can think of is thursday night player with the game tag ( the [redacted] ) jumped in my friends party witch I just joined saying my friends where cheating .I haven played with this guy before I just said hello then he started including me .then he was saying he new all out info where we lived that he was going to turn us in enless we paid him 15.00 dollars. .I did file a report on him

they should half to give you a warning .if your doing something wrong .they should reply back to people .iam paying for a service iam not getting what I am paying forDesired Settlement: I want a reply from them telling me what I did how I did it .

I want my account restored and my online money back

Business

Response:

We have adjusted this GTA Online player’s bank balances to remove counterfeit virtual currency created through cheating in violation of the game license and terms of service. Correction of game economy and discipline of users who cheat in multiplayer is within the purview of the company and the issue has been appropriately handled by our Customer Support team. This complaint should be closed and resolved in favor of the Company.

Review: Your game contains false advertisement. The multiplier option that was advertised does not function as advertised and it creates an inability to use the product in full.Desired Settlement: As a business that advertises a complete a functioning product you have a responsibility to ensure that your product preforms as advertises. All customers of this product must be able to experience the game in full at this point it is not possible to play the game as a compete product; something that should have been done before it was available for purchase.

Business

Response:

There is no record of this customer contacting the Support center. Our Support team reached out on Dec ** (Support ticket #[redacted]), but there was no reply. This complaint should be resolved in favor of the Company.

Review: I have an account with Rockstar's Social Club system, the account was compromised and Rockstar has been unsuccessful in helping me in any means after I have provided information that I am the account holder.Desired Settlement: I would like my account back.

Business

Response:

Rockstar’s system was not compromised and this customer’s complaint has been addressed by our Support team. The complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Review: I have purchased a collector's edition game (Max Payne 3) online and registered the product with them successfully. However, I am unable to access the bonus content that I paid for with my collector's edition purchase. I have contacted customer support via their website and opened a ticket for resolution of my issue. The ticket was opened on June **, 2013. Despite several follow ups from me, the response is very slow and they have been unable to fix the issue until today. I have asked them to transfer the case to someone that can process a refund for me as it is very clear that they don't know how to fix the issue, but without any success.Desired Settlement: I want Rockstar to refund the cost of the game because of their lack of service and inability to provide me with the product that I paid for.

Business

Response:

This customer contacted us about an error message when he tried to enter the in-game store to download digital content. We checked on this and it turned out that the content he was trying to access had not yet been released in Saudi Arabia. As of 8/**/13, players can now enter the digital store in-game from within that country. We have let the customer know this information in his ticket as well. This complaint should be resolved in favor of Rockstar Games.

Business

Response:

This customer originally contacted us because he could not access the downloadable content store from Saudi Arabia. The content had not been released there yet. We resolved that issue by releasing the content and the player confirmed that he was able to see the content from his country now.

After that, the customer could access the in-game store but only from the account on which he originally activated the game. He complained about this restriction but this behavior is as designed and is unrelated to his original complaint about not having access to in-game purchases from his country.

As a customer service, we went through great lengths to offer this customer workarounds that would allow his to buy content on the desired “guest” account. That secondary issue has been resolved to our knowledge and the user has not replied to our last update on his Support ticket. This complaint should be resolved in favor of Rockstar Games.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Review: On 7/**/15 I contacted Rockstar support in regards to my account being hacked into. My account was hacked into at least 16 days prior to my knowledge. I learned of this through the text messages the hacker had with his friends. I got a link in fact to my account on the pirating market from these messages translated from Russian. The person was making commercial programs to cheat on Grand Theft Auto V: Online, selling them, and testing if the account would get banned. To my horror the hacker was also trying to solicit sex (possible prostitution) with some of the hacker friend's.

Rockstar policy for security is abysmal as even modern web forums surpass their security. Their security is a meager 8 characters minimum with only certain special characters to be used. A password such as "Password" is a perfectly viable password but obviously should not be used. A password such as Pa$$word is not allowed as those dollar signs are not on the list of allowed special characters. I'm not not surprised my account was hacked into. Rockstar security system failed to protect my account, and in notifying that my account was hacked into until my account was banned. Aside from the password combination their only form of security is e-mail validation but failed to work.

The other half of my complaint is customer service as it appears they don't take this matter as a serious concern nor follow standard procedures. The hacker incredibly contacted support to get the ban lifted but I am assuming he did not get far at all. Funny part is I never received an e-mail from customer support stating I sent a ticket. The only e-mail I received from Rockstar was that my account was banned due to cheating at which point I abruptly found out my account was hacked. So Rockstar was talking to the hacker and not instituting verification of the account holder. I contacted Rockstar on 7/**/15 immediately after getting my first e-mail from Rockstar. Two days later I get an e-mail from "[redacted], Jul **, 10:29" saying:

"Hello [redacted].,

Thank you for contacting Rockstar Support!

We can help with this, but just need to verify that you are the owner of the email address you are using to submit this request. Please confirm that you are the owner of this email address by clicking “reply” from your email program and letting us know that you own this email address.

Note This reply would need to be via email, and not by logging into the Support site and updating your ticket, for us to verify your email address.

As soon as we have this verification, we will investigate your account and get back to you as soon as possible with a resolution.

Best Regards,

Chris C.

Rockstar Support"

I reply back in this bizarre form of under the table form of customer support rather than the system they already have in place. I also state this is needless as e-mail verification should prevent this. I get an e-mail back stating it's in the wrong department (I sent it to account issues) and the issue is escalated and sent to the proper department. Next e-mail I get is from another person but the exact same content in the e-mail. So I reply back and this happens about 2-3 more times with replying back and forth. It is now 8/*/2015 and this issue is not resolved. My name was changed by the hacker and Rockstar has another bizarre policy of not changing account names for a year.Desired Settlement: First I want Rockstar to crack down on company security. It's embarrassing how often this happens to people reading forums and Revdex.com complaints. I also stated in my initial support e-mail that this violates their TOS. It's my job to protect my account but it's Rockstar job of having the security in place and notifying the account holder of an account breach.

Second I want Rockstar to contact "[redacted], Jul **, 02:03" and "[redacted], Jul **, 10:29" and ask them what they are doing because they aren't doing anything. Also to contact the reps involved in case "#[redacted] SC ADMIN BAN REPORT" and seriously ask those folks why they were helping a Russian criminal. Also congratulate "[redacted], Jul **, 21:12" for escalating the issue and sending it to the proper department.

Third and last I want the ban lifted and the Russian name "[redacted]" gone. I want my account the way it was before the hacker vandalized it if it's possible.

Business

Response:

This customer contacted our Support team about a compromised Social Club account. Since the time of this complaint the issue was resolved. The report should be closed in favor of the Company. This is out final comment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: PLEASE DO NOT TAKE THE CAPS AS ME YELLING . THE FOLLOWING IS A LIST OF COMMENTS/EMAILS BACK AND FORTH BETWEEN ME AND ROCKSTAR GAMES. THEY PACKAGE AND DISTRIBUTE THE GAME I PURCHASED FROM THEM, THEN THEY SEND IT TO [redacted] FOR SELLING, I CONTACTED [redacted] AND THEY TOLD ME ROCKSTAR IS NOTORIOUS FOR BLAMING THEM AND TO KEEP CALLING TILL JUSTICE IS SERVED. I TALKED TO MULTIPLE REPS AT [redacted] AND THATS WHAT THEY TOLD ME. BELOW IS COMMENTS LISTED IN ORDER FROM NEWEST TO OLDEST SO I WOULD START READING AT THE BOTTOM. LONG STORY SHORT, I PAYED 150+ TAX FOR A COLLECTORS EDITION GAME THAT WAS SUPPOSED TO INCLUDE A HAT. WHEN I OPENED THE BOX, THERE WAS NO HAT INSIDE. THE COMMENTS BELOW ARE HOW THE SITUATION HAS GONE SO FAR. ITS NOT MY COMPANY SO I CANT SAY NON [redacted] REPS IS A GOOD IDEA BUT I CAN SAY IT WAS IMPOSSIBLE FOR MYSELF AND THE REPS ON THE PHONE TO UNDERSTAND EACHOTHER BECAUSE OF THE[redacted]. I AM NO [redacted] IN ANY WAY, BUT THEIR SUPPORT STAFFS , ABILITY AND WILLINGNESS TO HELP ME WAS BELOW AVERAGE. I WAS TOLD ON THE PHONE IT WOULD TAKE 2 BUSINESS DAYS TO HANDLE AN ESCALATED CASE, IVE RESPONDED MULTIPLE TIMES WITH NO RESULT. I DONT HAVE TIME TO SIT ON THE PHONE FOR 45+ MINUTES ON HOLD ANY LONGER, IM TIRED OF DEALING WITH THEM. Ticket #[redacted]: GTA V: 360: Missing Collector's Hat when received from Vendor Your request (#[redacted]) has been updated. Feel free to respond directly to this email and your comments will be added to the ticket. To review the status of the request and add additional comments, follow the link below to log on to [redacted] and you will then proceed to your support ticket.[redacted] Rockstar Games BB, Sep ** 08:06 pm (EDT): Request #[redacted] "NO HAT RECIEVED WITH COLLECTORS ..." was closed and merged into this request. Last comment in request #[redacted]: I ALREADY HAVE AN ESCALATED CLAIM #[redacted] ! ID LIKE AN ANSWER. NOW! I SWEAR IM FILING A COMPLAINT. IM TIRED OF WAITING! TERRIBLR CUSTOMER SERVICE, IM VERY UNSATISFIED. -------------------------------------------------------------------------------- [redacted] Sep ** 01:20 pm (EDT): WHERE IS MY HAT, I WANT MY HAT! I WAS TOLD 2BUSINESS DAYS FOR A RESPONSE. YIUR CUSTOMER SERVICE IS HORRIBLE -------------------------------------------------------------------------------- [redacted] Sep ** 03:03 pm (EDT): I replied with necessary information. I want help. Please respond. Im going to keep calling until my problem is resolved. I WANT MY HAT -------------------------------------------------------------------------------- [redacted] Sep ** 02:44 pm (EDT): Address is [redacted]. No damage. HAT IS MISSING! steelbook still sealed. I want my hat. Im calling Revdex.com! Attachment(s) IMAG0266.jpg IMAG0267.jpg -------------------------------------------------------------------------------- [redacted]., Sep ** 02:33 pm (EDT): Hello [redacted], Thank you for contacting Rockstar Games Support. I am sorry to hear that you are experiencing troubles with your Special Edition of GTA V, we require certain pieces of information. Please reply and provide the following: • Photo/scan of the receipt for the game showing the date and amount of purchase. • Photo of the physical disc/box accompanied by your email address written on a piece of paper in the photo.(Please show any damage if this is regarding the Steelbook) • Please provide your address. Thank you for your continued patience as we work to resolve this. Regards, [redacted]. -------------------------------------------------------------------------------- [redacted] Sep ** 01:08 am (EDT): Your support is useless. People who understand and [redacted] would be appreciated. It was almost impossible to understand the guy or explain myself -------------------------------------------------------------------------------- [redacted]., Sep ** 12:43 am (EDT): Dear Sir, Thank you for calling Rockstar Support. For missing items at the time the game delivered to you, please refer back to your vendor on the issue. They will advice you further. Regards, [redacted].Desired Settlement: ill take a replacement, since you can really place a value on the hat. im not sure what they can do so ill leave it up to them to offer. even though I feel im entitled to compensation in some way, im not the type to make demands, hopefully they wanna solve this in an easy timely fashion.

Business

Response:

This customer contacted us because he claimed that he was missing a hat from his Collector’s Edition package. We referred him back to the retailer to exchange his copy and asked him to let us know if there were any problems getting a new copy so we could help. The customer did not respond with that information, but we have since then reached out again and come to a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I conacted the retailer several times. Thr assuresd me since they didn not package the item they would not ans could not help me. They explained if they exchanged it out they would lose money and the next customer would get screwed. [redacted] told me that rockstar lies allvthe time abd bpames them. I caled multiple retail stores and [redacted] and they all told me they werent responsible and couldnt help. Further more rockstar told me if I sent them pictures and all necessary info my case would be escalated and I would recieve a response in 2days. After the priginal discussion I recieved no response. So [redacted] blames rockstar. Rockstar blames [redacted]. Im in the middle and all I want it my hat. Since rockstar packaged and distributed the game its their fault. How can [redacted] be responsible for whats in the box when it was packaged at a rckstar factory. I think roockstar just cant take responsibility for their screw ups. And the fact [redacted] says this happens all the time just proves it. Theres another rockstar listed at the next address in new york at [redacted] and [redacted]. I can file a complainst on them as well if it might help. all I know is the game came out 2weeka ago I paid 150+ and am missing merchandise, and apparently its my fault since noone wants to take the blame. This is ridiculous. Reguardless on the outcome im done with rockstar and will never buy another game. Abd I will encourage all of my 1300+ twitter followers to do the same. [redacted] and all rockstar does is blame othet people for thier poor service. U guys made 235 million+ on this game abd ur too cheap to give me a replacement hat? [redacted]! Bottom line! Thabks for nothing so far. Hopefully the Revdex.com can convince you this is your problem cause im not giving up and im blaming u not [redacted] accept it and come to a resolution

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The issue has been resolved through our normal Support process and the customer has the missing item. This complaint should be resolved in favor of the company.