Rockstar Games Inc.

Review: There are many complaints about this company and it's partners at Rockstar Games. Most recently noted, I had purchased one of their $50 Shark Cards and was then put in to alternative lobbies for unknown reasons. Now that I am no longer in alternative lobbies, I am being told my money will not be returned as it was "Modded". Been playing this game for over a year and have never been in trouble online, but the one time I purchase something pertaining to the game, it vanishes. I refuse to be ripped off and screwed around any more. Their Customer Support is HORRIBLE! Over 8hrs for replies or help. The last time I had an issue, it took 9 DAYS to get a response that wasn't automated or something I hadn't already heard before. I've contacted Rockstar Games for multiple issues with their GTA V Game, all of which, I received replies basically telling me that the issues are my fault or that the problems occurring were on my end. I've been labeled a Hacker, a Modder and Most Recently, I was deemed a Cheater. Support Agents at this company are a Joke! Instead of actually doing their jobs, they [redacted] everyone around and could care less about the consumer. Speaking of caring less, how about the False Advertisement or certain Game Features? Heists were used to sell more copies of the game, but here we are, over a year later, and the feature keeps repeatedly being pushed back and nobody is even sure any more whether it will actually be released. Tired of these big name gaming companies ripping off their consumers! I personally would like to see the game pulled off shelves until they can deliver their end of the agreements and get everything fixed that needs attention. [redacted]Desired Settlement: I want my $50 Shark Card Money replaced NOW, as it was purchased via $50 PSN Card, which cannot be "Modded" as a Support Agent suggested.

Business

Response:

This customer contacted our Technical Support claiming to be missing purchased in-game currency. Support verified that the purchased game money had been spent in game by the customer. Separate and apart from that spending, the customer was later placed in a special lobby as a result of cheating within the game. This complaint should be resolved in favor of the Company and this is the final comment the company has on this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Maybe teach your Support Agents to handle cases in a more appropriate manner. My support ticket is still open an unsolved after 8 days. The only detailed response I've received has been through this complaint. As for the "Cheating", the game has been washed up so bad, you can't even offer support to friends any more without being labeled a Cheater or a Modder. Should have never been in the Cheaters Pool to begin with. As for the money, not all of it was gone, because I still had almost $1,000,000 in game cash before it all vanished. This report isn't personal. I'm tired of the Support Agents ignoring paying customers and only answering who they choose. I've been ignored for over a week on the Support Forum along with [redacted]. Would also like to point out that not all issues/problems are on the gamers end. Maybe reset your servers once in awhile to work out bugs and glitches. If the higher ups took the time to look at the Support Forum, you would see exactly what the issues are the people are experiencing. Missing Money, Missing Ranks, Missing Vehicles, Glitches, Bugs, Certain Features that quit working. The game is falling apart and all anyone seems to care about it the Micro Transactions with Shark Cards. On a personal level, I have vehicles that can't be sold, which were bought legit, from the in game dealerships. 90% of the problems I've had have been made out to be my fault and most of my support tickets have gone unsolved but have been closed anyways due to the incompetence of your support agents. I want the money back that I had, and that falls on you. It was paid for via PSN Card. If I have to Include Sony Entertainment in this issue, I will do so.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer purchased in-game currency on two occasions in December. Over a week after his last currency purchase, his account was adjusted for prior cheating. We have confirmed again that (a) he cheated and (b) all of his purchased currency was spent prior to his account adjustment. This is our last comment and this matter should be closed and resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Still waiting for Details as to the exact reasoning being the "Cheating" accusation. Plenty of excuses, but nothing complete. Again, their Customer Support has CLOSED my complaint without the matter resolved. At this point, it seems the company is just running in circles to keep from doing what is right. Always ending their replies with "This matter should be closed in the Companies Favor". Where's my favor? Where's my money? I want to see proof of these accusations. No more of the "Our automated system". Obviously, the automated system doesn't work.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: In my Grand theft auto online account I had 5,789,345,243 Gta in game currency. Recently my money was removed and I was told it was do to in game counterfeiters, I called the company and explained I had nothing to do with that and they acknowledged the fact I did not have anything to do with the above issue and I was then told my funds would be restored and I have now received a email stating they will not issue the refund of the currency, and refuse further contact. In which I have no choice but to contact the Revdex.com on behalf of this issue.Desired Settlement: I wish to receive a full refund of my in game currency for 5,789,345,243 Gta in game currency.

Business

Response:

In January 2014 the company adjusted GTA Online player bank balances to remove counterfeit virtual currency created by players who “hacked” their save game data in violation of the game license and terms of service ([redacted]). As we informed the customer via support, his virtual currency account balance was modified to remove counterfeit currency (not purchased virtual currency). Correction of game economy and discipline of users that cheat in multiplayer is not the purview of the Revdex.com and the issue has been appropriately handled by our Customer Support team. This complaint should be closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I have looked over the response and the claims with in of counterfeit virtual currency and checked with my attorney on the laws and was responded to as such. nor is there any laws to govern the so called counterfiet virtual currency for a video game. I have done nothing wrong in any way to have my account adjusted or virtual currency removed nor has any proof been provided that I have done anything wrong. They stated people were hacking saved games to give themselves extra virtual currency, in which no saved game or evidence has been provided that I have done any such thing. There for I want my virtual currency replaced with the correct amount of 5 billion + virtual coin.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

David Covert

Review: PLEASE DO NOT TAKE THE CAPS AS ME YELLING . THE FOLLOWING IS A LIST OF COMMENTS/EMAILS BACK AND FORTH BETWEEN ME AND ROCKSTAR GAMES. THEY PACKAGE AND DISTRIBUTE THE GAME I PURCHASED FROM THEM, THEN THEY SEND IT TO [redacted] FOR SELLING, I CONTACTED [redacted] AND THEY TOLD ME ROCKSTAR IS NOTORIOUS FOR BLAMING THEM AND TO KEEP CALLING TILL JUSTICE IS SERVED. I TALKED TO MULTIPLE REPS AT [redacted] AND THATS WHAT THEY TOLD ME. BELOW IS COMMENTS LISTED IN ORDER FROM NEWEST TO OLDEST SO I WOULD START READING AT THE BOTTOM. LONG STORY SHORT, I PAYED 150+ TAX FOR A COLLECTORS EDITION GAME THAT WAS SUPPOSED TO INCLUDE A HAT. WHEN I OPENED THE BOX, THERE WAS NO HAT INSIDE. THE COMMENTS BELOW ARE HOW THE SITUATION HAS GONE SO FAR. ITS NOT MY COMPANY SO I CANT SAY NON [redacted] REPS IS A GOOD IDEA BUT I CAN SAY IT WAS IMPOSSIBLE FOR MYSELF AND THE REPS ON THE PHONE TO UNDERSTAND EACHOTHER BECAUSE OF THE[redacted]. I AM NO [redacted] IN ANY WAY, BUT THEIR SUPPORT STAFFS , ABILITY AND WILLINGNESS TO HELP ME WAS BELOW AVERAGE. I WAS TOLD ON THE PHONE IT WOULD TAKE 2 BUSINESS DAYS TO HANDLE AN ESCALATED CASE, IVE RESPONDED MULTIPLE TIMES WITH NO RESULT. I DONT HAVE TIME TO SIT ON THE PHONE FOR 45+ MINUTES ON HOLD ANY LONGER, IM TIRED OF DEALING WITH THEM. Ticket #[redacted]: GTA V: 360: Missing Collector's Hat when received from Vendor Your request (#[redacted]) has been updated. Feel free to respond directly to this email and your comments will be added to the ticket. To review the status of the request and add additional comments, follow the link below to log on to [redacted] and you will then proceed to your support ticket.[redacted] Rockstar Games BB, Sep ** 08:06 pm (EDT): Request #[redacted] "NO HAT RECIEVED WITH COLLECTORS ..." was closed and merged into this request. Last comment in request #[redacted]: I ALREADY HAVE AN ESCALATED CLAIM #[redacted] ! ID LIKE AN ANSWER. NOW! I SWEAR IM FILING A COMPLAINT. IM TIRED OF WAITING! TERRIBLR CUSTOMER SERVICE, IM VERY UNSATISFIED. -------------------------------------------------------------------------------- [redacted] Sep ** 01:20 pm (EDT): WHERE IS MY HAT, I WANT MY HAT! I WAS TOLD 2BUSINESS DAYS FOR A RESPONSE. YIUR CUSTOMER SERVICE IS HORRIBLE -------------------------------------------------------------------------------- [redacted] Sep ** 03:03 pm (EDT): I replied with necessary information. I want help. Please respond. Im going to keep calling until my problem is resolved. I WANT MY HAT -------------------------------------------------------------------------------- [redacted] Sep ** 02:44 pm (EDT): Address is [redacted]. No damage. HAT IS MISSING! steelbook still sealed. I want my hat. Im calling Revdex.com! Attachment(s) IMAG0266.jpg IMAG0267.jpg -------------------------------------------------------------------------------- [redacted]., Sep ** 02:33 pm (EDT): Hello [redacted], Thank you for contacting Rockstar Games Support. I am sorry to hear that you are experiencing troubles with your Special Edition of GTA V, we require certain pieces of information. Please reply and provide the following: • Photo/scan of the receipt for the game showing the date and amount of purchase. • Photo of the physical disc/box accompanied by your email address written on a piece of paper in the photo.(Please show any damage if this is regarding the Steelbook) • Please provide your address. Thank you for your continued patience as we work to resolve this. Regards, [redacted]. -------------------------------------------------------------------------------- [redacted] Sep ** 01:08 am (EDT): Your support is useless. People who understand and [redacted] would be appreciated. It was almost impossible to understand the guy or explain myself -------------------------------------------------------------------------------- [redacted]., Sep ** 12:43 am (EDT): Dear Sir, Thank you for calling Rockstar Support. For missing items at the time the game delivered to you, please refer back to your vendor on the issue. They will advice you further. Regards, [redacted].Desired Settlement: ill take a replacement, since you can really place a value on the hat. im not sure what they can do so ill leave it up to them to offer. even though I feel im entitled to compensation in some way, im not the type to make demands, hopefully they wanna solve this in an easy timely fashion.

Business

Response:

This customer contacted us because he claimed that he was missing a hat from his Collector’s Edition package. We referred him back to the retailer to exchange his copy and asked him to let us know if there were any problems getting a new copy so we could help. The customer did not respond with that information, but we have since then reached out again and come to a resolution.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I conacted the retailer several times. Thr assuresd me since they didn not package the item they would not ans could not help me. They explained if they exchanged it out they would lose money and the next customer would get screwed. [redacted] told me that rockstar lies allvthe time abd bpames them. I caled multiple retail stores and [redacted] and they all told me they werent responsible and couldnt help. Further more rockstar told me if I sent them pictures and all necessary info my case would be escalated and I would recieve a response in 2days. After the priginal discussion I recieved no response. So [redacted] blames rockstar. Rockstar blames [redacted]. Im in the middle and all I want it my hat. Since rockstar packaged and distributed the game its their fault. How can [redacted] be responsible for whats in the box when it was packaged at a rckstar factory. I think roockstar just cant take responsibility for their screw ups. And the fact [redacted] says this happens all the time just proves it. Theres another rockstar listed at the next address in new york at [redacted] and [redacted]. I can file a complainst on them as well if it might help. all I know is the game came out 2weeka ago I paid 150+ and am missing merchandise, and apparently its my fault since noone wants to take the blame. This is ridiculous. Reguardless on the outcome im done with rockstar and will never buy another game. Abd I will encourage all of my 1300+ twitter followers to do the same. [redacted] and all rockstar does is blame othet people for thier poor service. U guys made 235 million+ on this game abd ur too cheap to give me a replacement hat? [redacted]! Bottom line! Thabks for nothing so far. Hopefully the Revdex.com can convince you this is your problem cause im not giving up and im blaming u not [redacted] accept it and come to a resolution

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The issue has been resolved through our normal Support process and the customer has the missing item. This complaint should be resolved in favor of the company.

Review: On 7/**/15 I contacted Rockstar support in regards to my account being hacked into. My account was hacked into at least 16 days prior to my knowledge. I learned of this through the text messages the hacker had with his friends. I got a link in fact to my account on the pirating market from these messages translated from Russian. The person was making commercial programs to cheat on Grand Theft Auto V: Online, selling them, and testing if the account would get banned. To my horror the hacker was also trying to solicit sex (possible prostitution) with some of the hacker friend's.

Rockstar policy for security is abysmal as even modern web forums surpass their security. Their security is a meager 8 characters minimum with only certain special characters to be used. A password such as "Password" is a perfectly viable password but obviously should not be used. A password such as Pa$$word is not allowed as those dollar signs are not on the list of allowed special characters. I'm not not surprised my account was hacked into. Rockstar security system failed to protect my account, and in notifying that my account was hacked into until my account was banned. Aside from the password combination their only form of security is e-mail validation but failed to work.

The other half of my complaint is customer service as it appears they don't take this matter as a serious concern nor follow standard procedures. The hacker incredibly contacted support to get the ban lifted but I am assuming he did not get far at all. Funny part is I never received an e-mail from customer support stating I sent a ticket. The only e-mail I received from Rockstar was that my account was banned due to cheating at which point I abruptly found out my account was hacked. So Rockstar was talking to the hacker and not instituting verification of the account holder. I contacted Rockstar on 7/**/15 immediately after getting my first e-mail from Rockstar. Two days later I get an e-mail from "[redacted], Jul **, 10:29" saying:

"Hello [redacted].,

Thank you for contacting Rockstar Support!

We can help with this, but just need to verify that you are the owner of the email address you are using to submit this request. Please confirm that you are the owner of this email address by clicking “reply” from your email program and letting us know that you own this email address.

Note This reply would need to be via email, and not by logging into the Support site and updating your ticket, for us to verify your email address.

As soon as we have this verification, we will investigate your account and get back to you as soon as possible with a resolution.

Best Regards,

Chris C.

Rockstar Support"

I reply back in this bizarre form of under the table form of customer support rather than the system they already have in place. I also state this is needless as e-mail verification should prevent this. I get an e-mail back stating it's in the wrong department (I sent it to account issues) and the issue is escalated and sent to the proper department. Next e-mail I get is from another person but the exact same content in the e-mail. So I reply back and this happens about 2-3 more times with replying back and forth. It is now 8/*/2015 and this issue is not resolved. My name was changed by the hacker and Rockstar has another bizarre policy of not changing account names for a year.Desired Settlement: First I want Rockstar to crack down on company security. It's embarrassing how often this happens to people reading forums and Revdex.com complaints. I also stated in my initial support e-mail that this violates their TOS. It's my job to protect my account but it's Rockstar job of having the security in place and notifying the account holder of an account breach.

Second I want Rockstar to contact "[redacted], Jul **, 02:03" and "[redacted], Jul **, 10:29" and ask them what they are doing because they aren't doing anything. Also to contact the reps involved in case "#[redacted] SC ADMIN BAN REPORT" and seriously ask those folks why they were helping a Russian criminal. Also congratulate "[redacted], Jul **, 21:12" for escalating the issue and sending it to the proper department.

Third and last I want the ban lifted and the Russian name "[redacted]" gone. I want my account the way it was before the hacker vandalized it if it's possible.

Business

Response:

This customer contacted our Support team about a compromised Social Club account. Since the time of this complaint the issue was resolved. The report should be closed in favor of the Company. This is out final comment.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: Quite trivial, but essentially my data was lost in Rockstars gta online program/product and it is the second time in several months. They restored it once saying it was a one time courtesy and essentially my fault their product failed. I was very offended since I've invested countless hours and nearly $200 into their $60 product which is really purchased for $30 now that it it's old. It has been 3 days since I've written their support team demanding a data restoration because their product's service is constantly falling online or to refund my money so I can be done with their business. But as I said they haven't responded once to my initial ticket submission at 8:38am Thursday March [redacted], 2015. This is my complaint as veteran and consumer.Desired Settlement: Either repair and restore my character data or reimbursement for the 2 retail copies of GTA V I've purchased and reimbursement for the shark cards I purchased as well since I can't enjoy what I paid for because your servers and services lost my data and consumer faith.

Business

Response:

The customer contacted us about missing progress on his GTA Online game character, and our Support team resolved the issue. This complaint should be resolved in favor of the Company.

Review: I purchases two copies of their game GTA V and during the install of their soical app I keep getting the error incomplete install and reinstall the Rockstar Soical app. I do that and I continue to get the same error or similar windows error. I've been working on this since 10/** til today. I'm tired of the error and not able to play the game. I want the issue fix or reason why they can't fix it. The install program should not have all these issue like install program has for GTA V.I have a digital copy and physical copy of the game.Desired Settlement: I like to have them refund my digital copy I got via Newegg.com for $59.99 no taxes and pull the install program off the market and completely rebuild it so it will work will all Windows based computer that meet or exceed the minimum requirements. No more bugs install process. I will return my physical copy tomorrow.

Business

Response:

The customer has not responded to our Support team’s trouble shooting suggestions. We reached out again on 10/** but the customer has not responded. This complaint should be closed and resolved in favor of the Company. This is our last comment on this matter.

Review: I purchased the video game Grand Theft Auto V for PC. Included in this game is an online game, Grand Theft Auto Online. This game has had a large number of people who have modified game files to cheat, known as "hackers" or "modders". These modders also have the ability to modify other players game data and make it appear that they are themselves modifying the game files. Rockstar has been completely incompetent in how they have handled these issues. During the past month, I have received 2 emails from rockstar support accusing me of modifying game files and cheating, when I have not. Rockstar support has refused to react to my explanations and also refused to provide me with any evidence that these claims against me are true. I previously opened several support tickets on their website, and made several phone calls to customer service. All of which were either ignored or they did nothing to resolve the issue. I previously lost 1 week of online play. Today I was informed that I would be "banned" for another 2 weeks. I have done nothing to violate their online terms of service, even though they have accused me of this. They have no definitive proof. I wish to have my online play reinstated immediately or a full refund of the game issued. I also wish to be compensated for my previous loss of 1 week of online play.Desired Settlement: I wish to have full online services restored and also be compensated for past, current, and future loss of online services.

Business

Response:

This customer contacted our Support team about a two-week game ban, and was informed that it had been flagged by our cheater system. We double-checked the account and verified that the detection was correct. Discipline of players who modify the game in violation of the terms of use is not within the purview of the Revdex.com. This complaint should be resolved in favor of the Company and this is the final comment on the case.Also: Here is someone with that same name on a cheating forum talking about modding. (screen capture attached)[redacted]

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This complaint has NOT been resolved to my satisfaction. Rockstar is charging $60 for access to an online game and then banning access to the content. Rockstar claims to not ban for mods used in the single player portion of the game (the subject of the forum discussion that Rockstar attached to their response) , yet that is what they are doing. As for the response from Rockstar, I have my own screenshots that I can provide to backup MY claims. However, these are not relevant here. What is relevant is that Rockstar has effectively cheated me out of $60. They have blocked my online access and also introduced game breaking bugs in recent patches. These issues affect potentially millions of players. Rockstar also refuses to provide any proof of their claims by their so called cheater flag system. I am currently in contact with several dozen other players who are having similar problems . It would be in Rockstar's best interest to resolve these issues before they are involved in class action litigation.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased GTA V online. Rockstar servers were compromised and according to numerous news articles and your own customer support personnel, 2400+ game accounbts and game keys were stolen. My game account was "hijacked" and stolen by someone with a [redacted] email address. Immediately reported the issue to Rockstar customer service and have not received a response or acknowledgment.Desired Settlement: Since you have made it impossible to play the game that I paid you $60 for, I would like I check for that amount sent to me to reimburse me for the loss.

Business

Response:

Rockstar’s system was not compromised and this customer’s complaint has been addressed by our Support team. The complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Review: This is a copy of the same complaint I have filed against [redacted] Interactive. Since the release of GTA5 I have had several issues that I have contacted the support team about. These issues span from player reports to unjustified bans of my account. Agents are forcibly closing the tickets without resolution and not a single ticket has been resolved the first time around (most of which having still not been completely resolved). Furthermore no matter how many times I repeat myself service agents are literally refusing to read the tickets and often times send me back responses that are completely irrelevant. They do not have any respect for the time and effort I have taken to detail exactly what my issue is.

I requested a multitude of times that a supervisor contact me to which the agents have responded by simply closing the ticket. They are taking absolutely no responsibility for their poor behavior.

I have contacted ** no less than five times directly through their website portal requesting that a [redacted] contact me directly. These requests have clearly been refused as I have yet to be contacted.

Lastly I even took the liberty of calling ** Interactive. Was given the runaround and sent to the Rockstar phone line which did not lead to the person I had requested to speak with. The phone operator clearly was just redirecting my call to get me off the phone and not actually offer assistance.

Most recently my account was banned from the community site for several weeks without explanation. As of today (8/**/2014) my account has been blocked from filing support tickets. Let me make it clear that my tickets have not been in excess nor have they been inflammatory. Any of my tickets that have been re-filed after being closed has been because agents have closed them without resolving them. Furthermore any time I have requested to speak with a supervisor it has been because of the utter failure of the agent to provide adequate support. Nothing I have done merits action being taken against my account and has therefore been done simply to be vindictive.

This behavior is completely inexcusable and unprofessional. I do not expect special treatment but when I am being blockaded both from decent support and having actions taken against my account just because the agents feel like it there is a serious problem. I paid for this game just like anyone else, in fact, I preordered the special edition. While I certainly do not believe this entitles me to special treatment I do expect that when I make a larger-than-average purchase , Rockstar employee's at least put on the facade that I'm a valued customer.

I am not trying to contact someone to yell or ask for a million dollars. I'm looking to speak with someone to give constructive feedback and get to the bottom of which agent's are basically refusing to do the job they are being paid to do. I feel it is vastly important that This is not only for my benefit but the benefit of Millions of ** and Rockstar customers. This will also cut down on inflammatory ticket posting and help with quicker problem resolution for [redacted].Desired Settlement: At this point I demand to speak with no less than the head of the Customer Relations (Support) department at Rockstar's corporate headquarters. Ideally I would like to speak with someone at [redacted] but I realize that speaking to someone directly at Rockstar might be more beneficial. This was not my initial request but if I am going to be given the runaround and this is going to stem into a much larger issue this is what I am requesting now.

I do not want to speak to a supervisor, I do not want to speak with some random executive. I want to speak with the HEAD of the Customer Relations Department. Quite frankly if I can spend the last year being given the runaround and dealing with rude and unprofessional support agents they can give me the time to discuss this issue. I am looking forward to giving feedback and pointers to this person as to how to better handle their customers.

Let me make this perfectly clear. I am available to speak most Tuesday's and Thursday's through the end of August 2014. However, my schedule demands flexibility. I expect this individual to make the time to call me during those hours AND/OR leave an open and direct line of communication so I can respond at MY convenience.

Business

Response:

This customer was temporarily suspended from our Support system posting off-topic threads on our forums and using abusive language toward our Support agents in tickets. The account is no longer restricted but may face suspension again if the customer violates our code of conduct in the future. The customer is currently in contact with a customer support supervisor to review any outstanding matters. This matter should be closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I am rejecting the response. In the usual fashion of Rockstar Support they chose to only address the slightest portion of the issue. My banning from the community page was only a fraction of the overlying issue and does not address the behavior, attitude, and performance of the support agents. Essentially, they are blanketing the issue pointing fingers at my behavior instead of addressing the poor performance of their own team. Let me lay this out straight. I did not at any point use what I would deem "abusive" language towards a support agents. The only time I said anything remotely insulting was questioning the competency of the agents who were choosing to repeatedly disregard the text of my support tickets. I would like to clarify that competence and incompetence does not mean stupid it means that you are failing to present the necessary skills to perform a task, ergo providing acceptable support as a support agent. It is not an insulting term if you choose to take it professionally rather than personally.

The other scenario would be the case in which I stated "reading is hard" in response to the myriad of tickets that were forcibly closed by agents who did not address the actual issue because they simply chose not to actually read my ticket.

Finally, at a couple of points I stated that the auto-reply ticket system was mnic. This was not directed at the agents but their automatic system that was replying to and closing my tickets without being reviewed. These tickets were not being answered correctly by the system and thus I said that the auto-reply & close system was stupid.

The attitude that the agents faced from me was due to their own performance. After I have to reply to the same ticket around four times pleading with the agent to literally just read my ticket I feel that becoming irritated is a natural response and did not merit action taken against my account. If they could read my ticket enough to take action against me why could they not manage to read it enough to simply resolve the ticket? This excuse of theirs makes absolutely no sense logically.

Furthermore I would like to state that I was supposedly banned for abusive language. However, I filed several tickets asking the nature of my ban and not a single agent could specify why I had action taken against my account. Miraculously when I filed this Revdex.com complaint suddenly a reason is given and the ban is lifted. I find it a little coincidental that Rockstar support completely brushed me under the rug until a formal complaint was made. This is completely unprofessional behavior and they are using my behavior as an excuse to brush this issue under the rug. I will not tolerate that type of answer.

Here is the straight scenario:

I began filing tickets with Rockstar for various reasons and it became quickly apparent that no matter what the scenario their support team was unable to perform adequately. The agents were making irrelevant or incomplete responses and then closing the ticket. The tickets were sometimes reopened but as soon as I mentioned wishing to speak with a supervisor about performance of the agent the ticket was closed. In fact, some agents were blatantly dishonest saying there were no supervisors in an attempt to avoid taking responsibility. After becoming very annoyed I reached out to the community on the community support forum with two intentions:

1) To find if this is a normal occurrence for all players or am I simply pulling the short straw with agents.

2) Attempting to supersede the agents who were closing and blocking me from speaking with supervisors by grabbing the attention of "[redacted]" the community agent who views the support forum.

Shortly after this I was banned from the community page without any warning or notification that I was breaking any rule. It was stated that my posts were "off topic". However, I was posting in a SUPPORT forum about the quality of SUPPORT. It's actually completely on topic being that it's a topic about the topic. No agent could actually specify until later why I was banned and nobody would lift the ban.

In tandem I:

1) Was asked to contact [redacted] not just for this issue but several others. As it turns out [redacted] does not reply to emails as I had initially suspected so I was simply given the runaround to end a ticket. These agents were blatantly using dishonesty to mislead me into contacting a center they knew would not reply (thus putting me in an endless cycle of attempts to get a reply from a no-reply service).

2) Began my attempts to contact Rockstar and Take-Two Interactive. I called both centers and finally got a secretary at T2 who was rude, interrupted me to connect my call back to the automated system which leads nowhere. Furthermore I contacted T2 a myriad of time through their website portal requesting to be contacted by a Customer Relations head. These requests were completely ignored.

In closing to make it abundantly clear, this issue is not about my account being banned. It is about; the quality of support I am receiving for a product and service that I paid for, the blatant dishonesty and unprofessional-ism of Rockstar and parent company Take-Two's staff,

and lastly, yes, action taken against my account without warning or explanation until I filed a Revdex.com complaint forcing them to come up with an excuse.

I am requesting to speak with a customer relations head at the corporate office about the conduct of their agents as well as my experience. It is not to yell or rant it is to speak with someone with whom my feedback will actually resonate.

Lastly, I would like to mention my suspicion that this "supervisor" who is contacting me is just in fact a Tier-2 agent. So after all this trouble and run-around and bait & switch they are trying brush off this complaint with only a second tier support agent. A Tier 2 agent will have absolutely no ability to offer the services I am requesting nor do they hold any actual authority to hold agent's responsible who acted inadequately.

The excuse they are offering does not logically make sense when you look at the scenario. I am convinced that agent's acted vindictively in an attempt to block me from communicating and then post-event tried to find a reason to explain it. This is furthered by the fact that I was told that bans from the support channel were permanent. If the ban had been legitimate and merited it wouldn't have been lifted from my understanding. I would like to stress that this excuse is blatantly disrespecting the magnitude of the issue, my self as a consumer, and quite frankly the Revdex.com as they are offering a show pony excuse to end the complaint instead of seeking a real resolution.

I would like to restate as I said before that they are attempting to point the finger at me instead of actually evaluating the performance of their team and taking responsibility. All this would have taken to resolve was speaking with the people I requested to speak with months ago but Rockstar and Take-Two decided to give me the run-around. I am well aware that Take-Two is a publicly traded company and this complaint is public record. If they wish to really resolve the issue they can speak with me man-to-man about this issue.

I am looking for answers as to; why these agents conducted themselves in this manner, what they are going to do about it, and lastly and least significantly what are they going to do to make amends with me.

I am requesting that this issue stay open as the "supervisor" I am speaking with tomorrow will determine how this issue has been resolved. Hopefully it is a customer relations head and Take-Two/Rockstar has chosen to handle this issue respectfully and with quality and I can provide feedback and that person can provide explanation. The alternative is I'm going to be speaking with a simple Tier-2 agent who's going to make a lot of apologies, no explanation, and be ill-equipped to actually do anything about it.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We are in contact with this customer and have addressed the issues he reported with his Support experience. This complaint should be resolved in favor of the Company.

Review: Someone hacked Rockstar's servers to obtain my login information and then used this information to play Grand Theft Auto V on PC on my account while cheating/hacking the game. I did not notice this until I received an email stating that my account was banned for cheating (I haven't played the game since the week it released).

As a result, not only did my account get banned, but it also got flagged as a cheater account and I cannot play the game anymore because I get automatically matched with cheaters. I have contacted the customer service and they strictly refuse to revert the ban or the cheater status and won't even investigate to see if my account was really hacked or not.

A multibillion company that has the means to track and identify cheaters should also be able to investigate connection logs to identify accounts that got hacked and react accordingly without punishing the original account owner for things they never did.

I played the game for a week or two only after it got released and then never played again. It should be really easy to identify that the account was not used by myself.Desired Settlement: Since the game is now unplayable, I want a full refund of the game unless the game can be made fully playable again by reverting any action taken against my account any removing any cheating/hacking flags on my account.

Business

Response:

Our Support team resolved this customer’s issue since the time of this Revdex.com complaint. This should be resolved in favor of the Company.

Review: Purchased software for online use, does not work as advertised. Attempted to reach customer support 8 days ago with no answer. Resent multiple request to customer service with no answer back. I don't know what else to do, cannot get a response from company.Desired Settlement: Any resolution at this point would be welcome. At least some advice on how to resolve problem or a refund.

Business

Response:

This customer’s complaint is being addressed by our Support. The customer should check their email for the latest troubleshooting steps our team has sent and continue to work with us on his Support ticket. The complaint should be closed and resolved in favor of the Company.

Review: I have been trying to get a hold of Rockstar Support for the last 9 days or so. I purchased GTA:5 for the PS4 for its online component but I have not been able to play it due to my character being deleted. I have request to get my stats back multiple times to no avail. Now I just want my money back, although the ofline component of this game is great, the online if completely broken. I feel that they are ignoring my request intentionally & that is completely unacceptable.

REQUEST #[redacted]

REQUEST #[redacted]

REQUEST #[redacted]Desired Settlement: A full refund of the game ($65) or my stats/assets recovered as per my original request.

REQUEST #[redacted]

REQUEST #[redacted]

REQUEST #[redacted]

Business

Response:

This customer contacted our Technical Support to complain about the loss of a game character. After investigating his account history, we let him know that we were unable to verify the claim of missing PS3 data on that PSN ID. This case is being appropriately handled by our Support staff, who is willing to continue helping if the customer provides any further evidence of past progress. The complaint should be resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Rockstar closed my request#[redacted]/Ticket on their support forum after posting an automated messaged stating that this has been "solved". NO. it has not been solved. I clearly asked for a recovery of my stats or a full cash refund of the game itself. I will keep this open until one of my requests have been met.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As previously stated, this customer contacted our Technical Support to complain that he was unable to transfer his PS3 character to his PS4 game. After investigating his account history, we let him know that we were unable to verify the claim of missing PS3 data on that PSN ID. This case was appropriately handled by our Support staff, who is willing to continue helping if the customer provides any further evidence of past progress. There is nothing wrong with his PS4 game copy and he is not entitled to a refund. The complaint should be resolved in favor of the Company and this is our final response on this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]responding to a 2 week old claim with a copy/paste message that did not help me whatsoever is not an appropriate response. I will not consider this closed unless I get a full refund of said game.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I purchased GTA 5 the day it came out and since then it has been nothing but issues. Online portion got delayed and then the online portion kept kicking me out and all sorts of other issues. it was fixed later on down the road. From there after a while I stopped playing. I just recently popped my disc in the ps3 and updated. from there it played great for about 10 mins. then its started freezing my ps3 eventually to the point where it would not read any games. From there I went out and bought a new ps3 only to have GTA 5 freeze and not read. All my other games worked perfectly. From there I returned that ps3 and got a different one. Same issue of only GTA 5 not reading and working correctly after updating to 1.16. Started checking online for issues, inspected my disc, no scratches. rebuilt the file system and database, same thing happening, did full restore of system, Still had the same issue, plays and freezes constantly to the point where I will hit the cell phone button and the character acts like he is holding it but there is nothing in his hand. From there I paid for another copy on the online store thinking my disc may be messed up. Same exact issue after update. Contacted Rockstar report telling them what I did and asking about other steps. They send me the exact same list of what I just did!!! This game has thoroughly lacked any common sense of support since it was made. I get constant issues trying to play this and it was honestly a waste of money. I wish for this to be resolved in some way as I have had issues with previous games other than this and have been a loyal customer. I even had graphics issues with Bully when it came out! Fix the issue immediately please or refund me for the garbage game I purchased twice!Desired Settlement: I would like either that the issue gets fixed, if it cannot then I would like a replacement of my disc and if that will not suffice I feel I should be given a refund for the game disc I purchased for 59.99 as well as the online purchase to verify my disc was not messed up at 29.99 for an inferior product with inferior service.

Business

Response:

The symptoms this customer is reporting are most commonly due to a damaged disc or damaged console hardware issue. Our Technical Support department reached out again on 9/**/14 (ref #[redacted]) to help determine whether the issue is the disc. This matter should be resolved via our Customer Support system and this complaint should be resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

If the disc is damaged then I want it replaced by you because it has no scratches on it which which would conclude that you sold me a defective disc for the midnight launch!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We provided this customer with disc replacement details to accommodate the request several times, including September ** and again on October *. As the customer is claiming not to have received these emails, he can view copies of the correspondence by logging into our Support site ([redacted]) using the Revdex.com complaint email to view ticket #[redacted]. This complaint should be resolved in favor of the Company and this is our final comment on the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I believe I would have received notification of those emails if I had received them. You know what? go ahead and just close this case. I am tired of dealing with your horrid customer service and unfinished products. I can't believe this is how you allow yourselfs to operate as a business! instead of having to deal with you I will instead preach to everyone why they should not buy rockstar products as I already have and I will file a lawsuit. Have a good day.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I contacted the company a week After in game currency went missing. I got a reply very soon after, however the company did not fully understand the circumstances and told me about a certain scenario that did not pertain to mine. The company did not contact me again for two days, so I got on the phone and called the customer service. The man that I spoke to helped and said that he had pushed my case to the proper department. He said that my case would be addressed in the order it was received. However, that was almost a week ago now and I have heard literally nothing.Desired Settlement: I would love to get my in game money back as soon as possible.

Business

Response:

In January 2014 the company adjusted GTA Online player bank balances to remove counterfeit virtual currency created by players who “hacked” their save game data in violation of the game license and terms of service [redacted]). This customer’s virtual currency account balance was correctly modified to remove counterfeit currency as he was informed in support ticket #[redacted]. Correction of game economy and discipline of users that cheat in multiplayer is not the purview of the Revdex.com and the issue has been appropriately handled by our Customer Support team. When we told the customer the reason for the account adjustment, he then claimed to still have money missing. We conducted an audit of all his earn and spend records since January [redacted]and verified that his current balance is correct. This complaint should be closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

The company claims that there was no money in my gain and spend records, however I played the game first hand and I am completely sure that there most certainly was that money in my bank account and it was not removed by the cleaning in january becuase it was not money that had been gained by that cheat, or any cheat for that matter. I earned that money. I am sure that there was money because a day or two before the money dissapeared I used it to revamp cars in my garage. Thank you very much and I hope that I am not causing you any inconveniences.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

As noted this customer received illegitimate virtual currency which was removed from his account. We have reviewed his account and – contrary to his claim – there was no removal of earned currency or purchased currency. This matter should be closed and resolved in favor of the company. This is our final communication on this matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I fail to understand in any way shape or form why it is that you cannot find any evidence of 200 million dollars on your servers that simply disappeared. I also fail to understand how you cannot simply transfer the money back into my account as it does not cost your company any money at all. Please enlighten me as to reasoning for your actions regarding this case. Thanks you.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I originally contacted Rockstar Games Inc. Support at 2015, May *, 19:07 GMT +1 through their ticket/request system (ID: #[redacted]) In regards to having my in-game character in their game, Grand Theft Auto V: Online be unjustifiably flagged as a "Bad Sport" in-game.

This "Bad Sport" system completely prevents people from playing the game they purchased (Grand Theft Auto V) online with other players, even with private session with friends so when I received that status from (as I told them back then) defending myself by blowing up another player's car that was trying to gun me down in the street, they almost completely ignored everything I was saying, giving me ludicrously irrelevant responses before finally having an actual person respond to my case, apologizing for their failure to provide me with proper customer support and offered me to override the status of my Bad Sport status. Being frustrated over just how badly implemented this Bad Sport system was as It's function is to flag players causing unsanctioned mayhem (Their direct statement) but fails to even recognize a self-defense scenario as I was the one getting shot first by a player behind a bulletproof car (forcing me to use explosives and destroy said car), I stopped playing the game completely until a few days ago, 7~ months later.

Again, I was openly assaulted in the street inside of the game by yet another armored car which I had to blow up using in-game explosives to avoid being killed.. And I was yet again instantly and falsely flagged as a "Bad Sport" player, even though Rockstar also forced me to play a hefty 10,000$ in-game money to the other player's car insurance company. Being shocked by just how fast I was to be yet again, falsely flagged as a Bad Sport even though I haven't played the game for half a year, I contacted their support again (ID: #[redacted]) and explained to them the situation I found myself in with all the details outlined along with referring to my older ticket ID when I had the exact same problem along with providing screenshot proof on just how quickly I got the bad sport status from my inactivity with my in-game "Mental state" (something that increases from sanctioned and unsanctioned mayhem) be near to a minimal.

Rockstar replied with: "We have reviewed your account and seen that you are still in a bad sports pool as per our records. Unfortunately, We are not able to adjust Bad Sport stats."

Which is a downright lie as they offered me in my previous ticket to override my Bad Sport status. They also stated:

"We request you to avoid quitting games early and blowing up other people’s vehicles to reduce the bad sports stats."

Paying little to no heed to what I said in my ticket about this said "Mayhem" picked up by their faulty system to indeed be self defense and they instead dedicate themselves to ignore everything I say. reply after reply. I state several times that the scenario where I was granted this Bad Sport status was in self defense, also known as a situation where it is NOT "Unsanctioned" mayhem and instead ask for them to look at the damage logs of the player shooting me before I blow his car up along with again referring them to my previous support request with them where a representative of theirs named "Kasper P" previously offered me to override my Bad Sport Status. They yet again, ignore everything I say and reply with:

"we kindly request you to play as a good sport by being friendly and helpful in the game."

Which was the final straw for me to file this complaint. I have NEVER before been treated with such a nonchalant, not-a-care-in-the-world support staff that ignores everything you say and denies doing even the slightest amount of investigation into issues or even bothering to read your tickets & replies in favor of constantly doing automated posts over and over again. It is quite frankly disgusting considering I have spent large amounts of my time helping this company and their game by providing them with detailed and outlined proof of hackers in their Grand Theft Auto V Online Service (See request ID: #[redacted], #[redacted], #[redacted], #[redacted])Desired Settlement: As I have now been locked out of playing their game and using the service I have paid for with no hints of Rockstar's disgusting customer support behavior improving, I would like to either have my game be fully refunded as I have lost all interest playing it from being so discriminated and ignored. (I will accept funds in my Steam Wallet as the game is currently on my Steam account or have my refund go to me through Paypal)

Alternatively, I will also accept a letter of apology from Rockstar's customer support along with an immediate and permanent removal of their horrendously broken "Bad Sport" system off my character so I can properly play the game I have paid for Online.

In-game account: [redacted] email: [redacted]

Business

Response:

The customer contacted our Support team after being placed in the “Bad Sport” online matching pool that is triggered by things like quitting games early, blowing up other people’s vehicles, and being reported manually or voted out of game play by other players using an in-game menu. Customer Service confirmed the account was correctly and temporarily classified as “Bad Sport” based on the players history and informed the player his temporary Bad Sport status would not be changed. This complaint should be resolved in favor of the Company and this is our final comment.

Review: I purchased GTAV and activated on my account. Two days after release my account was hijacked. The hijacker got my password from your server, off a list of over 2000 accounts compromised according to reddit.com where I found my account on the list. I was never notified my account was compromised, nor when the hijacker took my account. He was able to change my account name, password, email and remove all linked accounts without me getting any notice. I have created a ticket 4 days ago and constantly told "We are not allowed to provide an ETA". I found all the information myself for what the hijacker changed my account to, name/email/username he used and I still do not have my account back. I asked for a refund so I can repurchase it on another platform to avoid using social club but was told this is not possible as well. The phone support is polite but in no way helpful in a timely manor.Desired Settlement: I simply want my account back. I gave you more information on the situation then your own support could find. I was able to tell you when, who and how they got my account. I verified every bit of information to retrieve my account and can't even be given an ETA to when my 3 day old game can be played again. Online people have been waiting for weeks to get their accounts back all over forums. I don't feel that's justified for something that just came out. If this cant be resolved in a timely manor id like a refund to purchase the game on steam instead please.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently had a problem with grand theft auto v where my online character had dissapeared and lost 40 million GTA$ virtual currency worth of items they fixed it the next day and promised me $20 million GTA$ as a reimbursment only to have my character dissapear again I have been waiting since march [redacted] for the next title update to play my game which 1.12 update came out today I can play the game on my main account now and I called up rockstar to get the money they promised me only to get offered 2.5 million dollars from a customer support agent which is significantly less than what I was promised.Desired Settlement: I am seeking a Credit of $30-$40 million GTA$ to my Vix Silverfang gamertag on xbox 360 for the attrocious customer service I have received this isnt the first time ive had a problem with their company and im definitely not happy that I have to contact the Revdex.com again to have this dealt with.

Business

Response:

There are two issues here. First, the reduction of in-game currency and second, the loss of a character. In regards to the character, we took appropriate steps to accommodate the customer and that issue is resolved. In regards to the reduction of in-game currency, the customer’s account was subject to correction to counterfeit virtual currency created by players who “hacked” their save game data in violation of the game license and terms of service ([redacted]). This customer’s virtual currency account balance was correctly modified to remove counterfeit currency (not purchased virtual currency) as he was informed in support ticket # [redacted]. This complaint should be closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

This case will not and should be resolved in favor of Rockstar games, I have been and still am receiving fraudulent customer service from rockstar support agents who had promised me $20 million GTA$ upon reinstatement of my gta online account and it still hasnt happened yet. youd have to be crazy to side with them. I am being provided atrocious customer service and false information which even a support agent said they couldnt deliver. so why am I being lied to? just because your a huge company doesnt make you immune to the lie and basically promising a customer something then not delivering to my knowledge thats illegal. all I want is the GTA$ that I was PROMISED back in March. if this issue is resolved in rockstars favor I will open as many cases as it takes to receive the proper support regarding this case. the fact that ive waited 3 1/2 weeks to play my game and still havent received the items I was promised is garbage. thats not how you run a business at all and the fact that you have a A+ rating from the Revdex.com's website is beyond me. so I will consider this issue solved once I receive the 20 Million GTA$ I was promised and not for anything else.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This matter has been resolved via our support system and we understand the customer is satisfied with the resolution. This matter should be closed and resolved in our favor.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On August [redacted] I filed a customer service file with Rockstar Games under file #[redacted] as my GTA V online was having issues and giving me the an error message saying the files required to play did not download and to try again later, this happened on August [redacted]. I emailed them my complaint and got the following response.

“Hello XXXXX,

Thank you for contacting R* Games Technical Support,

This error occurs when there was an issue retrieving your latest GTA Online character save data and should resolve on its own. If the error continues to appear after 4 hours, please try these steps:

·On Xbox 360: Clear your system cache, then Hold LB + RB while booting the game

If you are still encountering these problems after performing the following steps please refer to the following article. [redacted] Best Regards,

XXXXX.

Rockstar Support”

I try their suggestion and now not only does my online play not work (gives me a new error message stating "The Rockstar game services are unavailable right now." ) but also my Xbox now gives me an occasional error message stating that the Xbox live services are unavailable at this time and to try again later. It works itself out within 5 minutes but quite an inconvenience, I never had the issue once before I followed Rockstars advice. I then reply telling them that I was now getting a new error message. They replied with the following.

“Hello XXXXX,

Did you do those steps while booting the game itself up or just when online was loading up?

Best regards,

XXXX

Rockstar Support”

I took this as an insult obviously I had tried both methods various times to ensure all angles are covered they are simply stalling for time at this point. I advise them of this and they then reply stating that it must be my connection and begin to ask for screen shots from various sites. As I had previously purchased $5 in Shark Bucks I found it that at this point I was out of luck and just wanted my 5 dollars back. They reply to my request with this.

“Hello XXXXX,

We're sorry to hear that you are experiencing issues when attempting access Online features. We'd like to look into this; however we'll first need some screencaps from a PC connected direct to your Broadband Internet modem. We'll need screencaps from:

1. [redacted]

2. [redacted]

3. [redacted]

4. ipconfig (Windows + R > type "cmd" without quotes > hit okay > type "ipconfig" without quotes > press ENTER )

To take a screenshot (in Win Vista/7/8) [redacted] In XP (and earlier) [redacted] Best Regards,

XXXX

Rockstar Support”

At this point I figured I had already invested this much time I might as well try all the resources. I send them all the appropriate screen shots and 4 days later they reply asking if my connection through my Xbox was wireless or wired. Now this is where I am just fed up with there whole "customer service" department this is entirely pointless it should not matter how it is connected and if it is that big of a deal WHY WAS THIS NOT ASKED IN THE PREVIOUS EMAIL.

I answer their question that it was wireless and that I want a resolution now or I will be contacting the Revdex.com I then receive this reply:

"Hello XXXXXX,

Thank you for contacting Rockstar Support.

We are currently working on this issue. Please stay tuned with our support site for more information about the updates. [redacted] As always, if you have any other questions or concerns please do not hesitate to contact us again.

Best regards,

XXXXX

Rockstar Support"

The link provided is entirely useless as is the response I work in customer service as well and this is a flat out we don’t know whats going on try again later. Now if that was the case they could at least tell me so not toy around with me and say that they are working on it when they are clearly not. It has been 12 days since I sent the first email this now brings me here.Desired Settlement: Due to the lack of service and my inabilty to play the game that contains money I used real life cash to buy I am seeking some sort of either online cash or a direct cash credit towards a future purchase. Obviously I want this issue resolved or I will not even be able to use the compensation I request due to the technical errors, I enjoy the game and want to play but now that I am two weeks out I feel some Shark Bucks of at least $20 USD should be due as I am a long time consumer and am appauled by the lack of service.

Business

Response:

This customer contacted our Support Team about a problem using the Online features in our game. This type of issue is most commonly caused by a problem with the customer’s Internet connection rather than the game itself. We have reached out again to help determine the cause of the error message. Since we are in contact through our tech support system, this complaint should be resolved in favor of the Company.

Review: problem with a video game. lost game progress and given no way to restore. I contacted tech support but they are unable to give any advice. The game was advertised as having an online aspect to story mode, and I am told that I cannot do that I must only play story mode offline. They told me this after going online and destroying my game progress.Desired Settlement: refund 60USD for the game that does not work as advertised.

Business

Response:

The customer seems to have misunderstood the directions given by our Support Team. We have provided troubleshooting steps for this issue and are following up again to clarify. This complaint should be resolved in favor of the company because we are addressing this complaint properly through tech support.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I understood their suggestions just fine. However, they are not applicable to my situation and thus do not resolve the issue.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

This customer is being serviced via customer support. We provided a possible troubleshooting solution on March [redacted]and the ticket has since been marked as Solved as the customer has not responded with reports of any further issues. This case should be resolved in favor of the company and closed because it is being appropriately handled via Customer Support.

Review: I have sent this msg to both rockstar and microsoft about their game red dead redemption me and several others who have just recently purchased to play multiplayer and come to find out it is completely unplayable and false advertisement and refuse to give any one an answer this was my msg to them I call microsoft yesterday to make a complaint about the game because for some reason I can't get thru on the rock star number I tell microsoft look I buy live from you guys every month just to play this game online now if I can't get an answer if they are going to fix this game or not then I will stop buying live from you guys and he says to me to be honest rock star had no intention on fixing that game and plan on pulling the plug on the multiplayer servers.i'm like wtf are your serious now rock star we deserve some answers its just so simple to let us know if youll fix it or not now as long as the game is being sold as a multiplayer in stores till this day and ppl buy this game to play multiplayer and the game is un playable then that is false advertisement and could be looking at a law suit. also if you don't plan to fix it then you would have to pull the game around the world on both consoles just to stop multiplayer game play? that seems a little extreme and this game is by far a no seller ppl to this day still buy this game for multiplayer only without any warning that it is messed up and the maker of this game refuses to fix it or give its fans answers if you give up on this game does this mean you will do it to all you're other games as they get older and new ones come out? that makes you look bad in the long run then no one would wanna buy games from you I know I wouldn't...Desired Settlement: Please fix or give us your fans the ppl who buy your product a reason why you won't fix your number one best seller!

Business

Response:

The customer is reporting an issue with multiplayer mode in the game Red

Dead Redemption that may occur when playing with a cheater who has modified the

game in violation of our EULA and Code of Conduct. We recommended that

the player play with friends and acquaintances to modders and report any

suspicious players to both us and Microsoft. This issue has been properly

handled via our customer support system. This complaint should be resolved in

favor of the company.