Rockstar Games Inc.

Review: My console was banned from accessing GTA5 online because another player posted video on [redacted] that was unsubstantiated. The video caption mentioned my online name and my boyfriends online name but when looking at the video, although our characters are in it, we are not the ones doing the hacking/cheating as they claim. I have called twice and they said they would have someone else review the videos and get back to me the next day. It has been 4 days and despite multiple calls and posts on the rockstar web site support page I have received no response.Desired Settlement: I would like the ban lifted from my console.

Business

Response:

This customer contacted us through our Support system to appeal an account ban for cheating. Based on additional evidence provided by the user, we reversed the ban. This complaint should be resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Although the ban has been lifted all of the GTAV money in my bank account is gone and I had 3.7 million dollars. Please replace it forthwith. This money was either bought with Playstation cards or earned through jobs, missions etc.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I recently had a problem in Grand Theft Auto Online where a fully upgraded vehicle had dissapeared from the world after being destroyed when it was insured I was unable to get it back so I had contaced Rockstar to support a case last week yesterday it was deemed solved after a week but no reimbursment had been made to my account since monday I have been hung up on by Rockstar support 4 times and been denied a [redacted] which is illegal.Desired Settlement: I am seeking a refund on $1 Million GTA dollars to be added to my gamertag on the xbox 360 console my gamertag is [redacted] and I am appalled at the company for providing such terrible and fraudulent customer service.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I just got my case setlled last night after dealing with them for over a week thanks for your help you can close my case

Review: I called again because over a week ago my Grand Theft Auto 5 online account was hijacked. Normally you would think it wouldn't be hard to resolve an issue as such but apparently nothing is happening because a lot of people are reporting this now and no one is getting help with it. Anyway back to my call today. I told the customer service representative that I was getting pissed that this hadn't been fixed yet because I was only able to play 2 hours before my account was hijacked. He made the smart mouth remark of do you want me to add to the notes that your pissed? Would that help mam? That set me off, at the point I was done. I don't even want to play anymore I just want a refund at this rate.Desired Settlement: Either they recover my account or I get a refund for the cost of the game.

Business

Response:

This customer does not appear to have a support contact in our system. We’ve created support ticket #[redacted] and we are assisting him through support. The complaint should be closed and resolved in favor of the Company.

Review: Rockstar games claims to offer reimbursement for any in game content bought with real world money should there be data loss on their end. Rockstar unable to properly save customers' data is publicly acknowledged both by Rockstar, their support team, and other customers. I lost 3 vehicles bought with real money and spoke to their support staff. Support gave me the run around for a week, claiming negligence (that they have no record of my lost data, even though common technical logic dictates if data is lost and not deleted, there's no way to re-trace it). I have them photo evidence (which I still have) of the vehicles they claim to have no record of. They then proceeded to try to settle by giving me less than 10% of the value of what was lost. When I contact them about trying to resolve the issue, they don't answer anymore. After exchanging daily emails with them, today will be a week with no response from them. I've tried emailing them three times since and even stated I would contact the Revdex.com if they wouldn't work with me towards a resolution.Desired Settlement: I lost about $1.7 million (in game value) worth of data. They gave me $105 thousand. All I want is the difference that they refuse to acknowledge.

Business

Response:

This complaint has been resolved via our Support system. This complaint should be resolved in favor of the Company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

They did not solve my issue. They wrote me off as a closed case because of a previous support issue I had with them.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The issue the customer reported was resolved on September ** and he was notified by email (ticket ref#[redacted]). He has not replied to the email or logged into the game to confirm the resolution. This complaint should be closed and resolved in favor of the Company.

Review: I purchased a product for certain features and it didnt have themDesired Settlement: I would like the refund

Business

Response:

The customer complained about the October *, 2013 launch date of GTA Online. The GTA Online features were announced as being available two weeks after the main GTA Game and they are indeed available at this time. This complaint should be resolved in favor of the company.

Review: over the span of about 3 years I have been a personal fan of this game, and have spent over $2000 of real life money for in-game purchases, over that span I have been labeled as a modder or hacker and have been banned with no access to the game for periods up to a month, today, after simply logging onto the online game, I was permanently banned with no explanation or contact, just as always with these wonderful people. this is absolutely ridiculous and fraud to the fullest extent and I plan on going through with charges against the company via the Attorney General and will be posting these experiences to social media and the news; unless the company searches their records and refunds every single cent spent by me on any/all of their umbrella over the last 4+ years.Desired Settlement: this company needs to be torn apart by the Attorney General and exposed for the fraudulent company they are, ripping people off with their in-app purchases and then banning them from accessing anything purchased or even playing the game at all based on random employees opinions of the anonymous and innocent people playing the game. they must return every cent that I have spent on their Grand Theft Auto 5 game and Social Club directly in cash to me, or I will be suing and speaking with Ken P[redacted]. This must be resolved within no more than 14 days or charges will be brought upon them. cheers.

Business

Response:

We reviewed the customer’s account data and have confirmed that the customer was appropriately suspended from GTA Online for violating the game terms and license by cheating in the online mode. The player was initially temporarily suspended (twice) and was warned (twice) that a permanent ban from online play may result if these actions continued. This matter should be closed and resolved in favor of our company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I'd like to address the fact you have absolutely no proof of this nor have I ever cheated in any games that I have played. I have autism and enjoy playing video games to help cope and after spending over $2000 on your in game funds they need to be refunded or I will be filing suit with the Attorney General's. If you do not refund my money or provide proof I will make this a public issue and take this up with the media and I'm sure you all would not appreciate dealing with that. Also I'd like to address the fact that with all that money spent you have absolutely NO right to take away my access from content that I purchased: which is exactly what you have done by banning me with no proof. Clearly someone has had a bad day and you should rethink your response or this will go public. I hope you make the right choice for the sake of yourselves. You're customer service is awful and there is nobody to contact and all of my support tickets have been shut down with no response and I'm sure the media will eat this story up. Now you have your choices and I'm sure you will make the right decision. I cannot control what other modders do and I witness plenty of cheaters dropping money on people that you do nothing about. Regards - [redacted].

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We reviewed the customer’s account previously and confirmed that his account was appropriately disciplined for violating the game terms and license. We do not provide exact details as it would make it easier for cheaters to abuse our system. The customer’s online gameplay ban is permanent but he can continue playing offline. We will not provide further information and this complaint should be closed and resolved in favor of the Company. This is our final comment on this matter.

Review: I would like to take this opportunity to say that over the past two days, I have experienced the WORST customer support compared to any other company I have dealt with in the past. Rockstar Games "Social Club" (proprietary software from RSG) is an absolute disaster and causes nothing but problems for customers who have rightfully paid full price for the company's products. Furthermore, Rockstar's over-the-phone support is downright useless. Why would anyone be bothered to call for support when every agent Rockstar employs completely fails to utilize any and all resources afforded to them? Instead, customers are referred to an online ticket number which holds little chance of being answered until days and days afterwards. I have been purchasing Rockstar products for years and am very disappointed in the company's business practices as of late. I expect this issue to be resolved in a timely fashion or otherwise a FULL REFUND will be sufficient. In my experience thus far, I can say that Rockstar Games is not fit or capable of handling their customers' issues in the slightest.

I paid $60 for a product that I CAN NOT USE. I am also being denied prompt customer service.Desired Settlement: Rockstar Games is obligated to refund my purchase in full due to the fact that the product I purchased is NOT OPERATIONAL.

Business

Response:

This customer is working with our advanced support team to resolve the problem with his computer.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: On April [redacted] 2015 at 2PM EST, I initiated contact with Rockstar Games Support where I informed them of missing currency and items (that disappeared due to a malfunction with their online services).

Missing currency was supposed to be a pre-order bonus for purchasing their Grand Theft Auto 5 PC version prior to March **, worth $1,500,000 of in-game currency. The other was errors in their system where I was charged $200,000 out of my in-game bank for a purchasing a property that was never awarded. And finally their servers deleting two in-game vehicles that was modestly upgraded, worth total of $400,000 of in-game currency.

After three weeks, they responded in promising restitution plus a bonus, which never occurred. I immediately contacted them over the next two weeks, and never got a response. Restitution has yet to occur. So I decided it was time to file a complaint with the Revdex.com in hopes this situation could be resolved.Desired Settlement: Full restitution for all missing currencies and items, plus compensation for lengthy non-response. Total amount $2,000,000.

Business

Response:

Since the time of this complaint, our Support team has resolved this customer’s ticket. The complaint should be closed.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

Rockstar only partially gave restitution. They did not restore the missing items, nor unlocked the free car that's advertised on their Social website.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

Our Support team resolved this customer’s issue since the time of this Revdex.com complaint, and the customer hasn’t responded to support correspondence since June [redacted]. This should be resolved in favor of the Company.

Review: My teenage son purchased a car playing an online game that is administered by Rockstar Games. The car was $20 using an XBOX card he purchased with birthday gift money. The game is Grand Theft Auto Online. My son and many of his friends are loyal and avid customers/users. Not long after the purchase was made the car disappeared and he has been unable to get it back. He researched the issue and found that other users have had losses of online accessories they have also purchased. He plays using an XBOX 360 system and his player name is [redacted] The problem occurred approx. on February [redacted]. I submitted a request with Rockstar Games via online trouble ticket around the same date. They closed my request without a credit or resolution. I subsequently have submitted several other requests which have all been closed without resolution. I submitted a request with parent company Take-Two and have had no response. All I want is for my son to get his car back or his $20 back and credited to his game account. A fair request but have had no luck with the business involved.,I know this is a small amount of money but it isn't to a young teenager. We've gone through a lot of trouble for this issue and my son asks me every few days if it has been resolved yet. Can you please help with this?Desired Settlement: Refund/credit and maybe an explanation and complimentary service for time and trouble getting resolved.

Business

Response:

The description of the situation by the customer’s parent is inaccurate and the customer had failed to respond with more information when requested. Nevertheless, this situation has been resolved via our support system and this complaint should closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

No request for more information was ever received from the business. We gave the business at least 5 chances to resolve the situation.

However, we were also informed that my sons account was credited. I will check and respond back if it was or not.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Consumer

Response:

Hello [redacted],

Yes, our complaint was resolved. They apologized and credited my son's gaming account.

Thank you very much for helping us get this matter taken care of and so quickly.

Sincerely,

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: There was a security breach and I lost my account to Social Club which had two products on it. Since I lost my account, I am unable to play these games that I paid full retail price for ($59.99). I have emailed and called their support teams and have not had a response in several days. I tried to call their customer service number and was told there was nothing they can do and hung up on me.Desired Settlement: I would like my account back and reimbursement for this major inconvenience. If this is not possible for some reason, I would like a new account with the products I purchased added to it free of charge.

Business

Response:

This customer’s complaint has been addressed by our Support and the complaint should be closed and resolved in favor of the Company. This is our last comment on this complaint.

Review: The problem is that GTA 5 game came out 2013 and was suppose to come out with heist, almost 2 yrs went by and no heist dlc. I bought this game 3 different times because they promised heist but everytime it would be a delay for some [redacted] reason.

I want my money back and its 2015 and there is no heist for gta 5 online like what was promised back in 2013. Many fans waited and waited for online heists and its still not here. foDesired Settlement: 180 dollars refunded back to me because I bought the game 3 different times and believed rockstar games would release gta 5 online heists and its 2015 and still now heist.

Business

Response:

The Heists feature is a “downloadable content” free addition to Grand Theft Auto Online currently scheduled for release on March **, 2015. The customer is asking for a refund for a game that he has owned and enjoyed for almost two years. This complaint should be closed and resolved in favor of the Company and this is our last comment on the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I bought this game back in 2013 and actually 3 different times and Heists for online should have been out as promised. Rockstar why would it take almost 2 yrs for gta online heists to come out. I'm disappointed in the product and I did not get to play gta 5 heist online as promised by rockstar. No I did not enjoy the game because I paid for a game content and did not receive it. When people buy a product they expect to get everything that was promised with the game. Gta 5 online heist should have been out since 2013 and now its 2015 almost 2 yrs after and that is ridiculous. I did not enjoy the game or the false advertisement, IF you guys say promise a game content, you guys have to release it on time.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: The problem is that I never knew that Grand Theft Auto 5 is charging to use when I played with XBOX.. Rockstar Game charged me when I played from points... They did not tell the price and okay to take my money.. I never approved it... I check bank statement and found out that they charged me 148.88 from Jan [redacted] to [redacted] 2014... Im not happy with thier service and not being honest... I sent form complaint to Rockstar game thru online and NEVER hear from them.... I filled on Jan [redacted] 2014 They gave me ticket request # is [redacted] I requested to refund my money back... I never hear from them....Desired Settlement: All I want is refund please.. Thank you...

Business

Response:

This complaint should be closed and resolved in favor of the company for a number of reasons. First, this customer made purchases through Microsoft's Xbox Live service, not Rockstar Games. Second, this customer is complaining that they were somehow unaware of in-game purchases of 13 separate virtual currency packs on 8 separate days through Microsoft’s Xbox Live service. This is simply not possible. The multiple-step full-screen interface for the purchases refer specifically to purchasing the virtual currency and the cost of such currency, consistent with all other Xbox 360 purchases that charge real money through the Xbox Live account. This customer may regret making the purchases from Xbox, but the fact that a purchase was being made from Xbox could not have been misunderstood or in any way missed by the customer.

Consumer

Response:

I

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I read and say impoosible and will not get refund!! Saying that there is NO misunderstand!! I did NOT AWARE that there was charge for using game points thru xbox!! They did not asked or say Okay for me to pay!! I never knew!!! I still WANT my money back 148.88!! They were NOT being fair!!!

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: banned from online for no reasonDesired Settlement: unban from online

Business

Response:

This customer’s account has been temporarily suspended from accessing GTA Online because of multiple episodes of cheating. Our Support team confirmed the violations, let the customer know that he was suspended for cheating, and informed the customer when the temporary suspension would end. This complaint should be closed and resolved in favor of the Company. This is our final comment on the case.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Unacceptable response.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

The customer’s description of the problem is inaccurate. There was a temporary problem where cheaters banned from multiplayer were having problems accessing single player mode. That issue has been resolved and the customer should follow up on his support ticket to resolve any continuing problems accessing single player mode. This is a customer support issue and this complaint should be closed and resolved in favor of the Company. This is our last comment on the matter.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

Support has not been able to resolve the issue. This is not a temporary problem, but rather an intentional act of dishonesty and fraud committed by Rockstar Games.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: I am a player of grand theft auto V. A game sold and created by rockstar games. I actively play online, I have purchased 2 "great white shark cards" in the online game world to receive millions of "online dollars" to use in the game. Recently there have been situations in the online play environment where you can collect large amounts of bounty money in which I spent many hours and online money attempting to collect. I did so several times successfully and recivend billions of online dollars. Recently it has come to pass that these high bounties were the result of hackers modifying certain game lobbies and putting these large bounties iout in the community against the wishes of rockstar games. So today I get on my xbox and start up the game and all but 200k of my money is missing. Apparently rockstar targeted the people who won the bounties and wiped out their online money... I can see to a point why they would wipe SOME money out but not almost all of it including the money I spent real dollars on acquiring... They supposedly used some kind of calculated system to determine what they left you with in the online game but I feel it is completely unfair. I spend my time and money hunting down those bounties bc of the large reward... It isnt my fault their programmers missed the loop holes that allowed these large amounts of money to be put up as bounties... I am requesting my online account be put back how it was before they stripped my money away...Desired Settlement: I am requesting my online account be put back how it was before they stripped my money away...

Business

Response:

This customer purchased GTA$4,750,000 and spent those funds. The player also received close to GTA$150,000,000 in hacked funds from a cheater. The game has maximum ceilings on transfers, bounties and other awards and players who received hacked funds were well aware that these astronomical sums were the result of hacking. Recently, some of the hacked funds were removed from the account, but prior to removal the player had spent GTA$30,000,000 in illegitimate in-game currency. The player was allowed to keep the items purchased with the hacked funds but the remaining amount of hacked GTA$ was removed from the account. The customer was informed of all of this information in the support ticket (Ref #[redacted]). This is an issue of disciplining in-game cheating and it is not an issue for the Revdex.com. This case should be closed and resolved in favor of the company.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I would never buy any rock star games because you can get reporte by any random person then will be muted not just from everybody but from your own friends as well. then I call rock support ###-###-#### and they told me to read the terms before you play online but notice they said after you play online. now I think that should be said before people purchase the game. my point is rock star should lets people no that your mic can get muted just because any random person can report you and your mic would be banned. if I knew I can get muted before I paid 65 the day it was release I would of never got the game. I learned from trying a new game I will stick to black ops highly recommended you will never get muted and I never ran into any hackers. been playing black op since day one. I will never purchase a rockstar game ever again

buyers should be told be pruchased games not after.Desired Settlement: I should get full refund

Business

Response:

This player is complaining because the game temporarily muted the customer’s microphone. This is a purposeful game feature whereby customers can report disruptive and abusive players and, when enough reports are received, the game will automatically suspend the mic feature for a short period of time. This is a game feature to encourage cooperative gameplay and discourage verbal abuse and is not a legitimate subject for a Revdex.com complaint. This complaint should be resolved in favor of the Company and the Company will not comment any further.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]

I should get a full refund if not I will open a page to hurt rockstar sale for false information

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Review: Purchased GTAV today. Game has horrible gameplay. Keeps freezing. One of worst games I have ever played. Want a refund.Desired Settlement: Full refund for game

Business

Response:

This player had not contacted us prior to submitting this complaint. We reached out to him to offer support. The player reported occasional freezing and we suggested testing the disk in another console to confirm whether there is a disk error or the issue lies with his console. Unfortunately the player does not have access to another console to test the disk and he has refused to send it in for our review because the freezing is not frequent. This complaint should be resolved in favor of Rockstar GamesThis player had not contacted us prior to submitting this complaint. We reached out to him to offer support. The player reported occasional freezing and we suggested testing the disk in another console to confirm whether there is a disk error or the issue lies with his console. Unfortunately the player does not have access to another console to test the disk and he has refused to send it in for our review because the freezing is not frequent. This complaint should be resolved in favor of Rockstar Games.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

The complaint has not been resolved. The company in question failed to offer a resolution that would have cost me significant money out of pocket(50% of the original purchase price in gas or shipping). I consider the tone of the emails to be mildly condescending and will certainly never deal with this company again. I am still in the same position I was when I wrote the complaint.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We have made specific support recommendations but the customer apparently is not willing to work with our Support Services to diagnose the problem. This complaint should be closed and resolved in favor of the company.

Review: Got an online account on grand theft auto 5 online. My Play Station network id is [redacted] I dont have a Rockstar social club account. I had bad sport weeks ago meaning I cannot play with friends. The duration was supposed to last 7 days but they changed it to 22 days while I was offline for 2 weeks waiting for the original 7 days to wear off. On their game it states you can play with friends online and seeing as I cannot now for what the game is telling me will be an additional 3 weeks at least on top of the 2 that I've already waited I consider this false advertising especially seeing as I bought the upgraded version of the game for an extra 20$. I'd like this glitch (which I've been told is common by your customer support right before being sent a generic email basically telling me to go [redacted] myself) to be fixed immediately or a refund for the entire purchase I originally made the day it came out. I also sent an email with my information in it through their system but the rep on the phone said that's probably not going to work and that I'd be stuck with the 22 days.Desired Settlement: or my time be fixed within the day.

Business

Response:

The customer was temporarily placed in the Bad Sport pool due to actions

he took that interfered with the gameplay of others. He is no longer in the Bad

Sport pool and this complaint should closed and resolved in favor of Rockstar

Games.

Review: The next big issue I have with this company is there support system will not let me open the support tickets by signing in to there support web sight with my account. I had a temp secondary account not related to this one and I made a support ticket to have it closed and I could open that account on my pc. But this account with the nick name [redacted] or with my PS3 ID [redacted] the account has no acsess to the support tickets submitted on the same pc even side buy side in the web browser. This needs to be fixed and no one seem's to be doing any thing about it. The next issue I have and was again told its fixed and I am sure I have a email for this as well is the fact that if you do stuff in the game and make money and die you loose all the in game cash you have no matter how much it is and I have even lost weapons to. This has happened several times and in a solo game mode with out other real players. This is a saving issue that still needs to be fixed. One of the biggest let downs I have with this game is the fact no where did I see that this was going to be made in to a pay to play game before it was released. In fact I believe I seen the total opposite stated about this game but instead. Every time a game patch comes out the focus is on cutting what the in game play modes pays for missions and such so we are forced to buy there face cash with real cash. Even the auto aim for shooting which I have to use do to my disability's is set so you don't hit your target it will trail right behind the target and is very visible to see. And this is a set up so you spend fake in game money to buy ammo and when your out you buy more fake cash with real cash. This is jest one more thing about this game that's not right let alone stuff advertised about the game for online that's not even in it.. And so I watch every one having the same issues and its like all the stuff people are saying is going no where to fix this game Y?Desired Settlement: Right now I am not asking for my Eighty Dollars back I would jest like the game fixed and not be told it is when its clearly not. So I sit here and get little to no reply from the support and have no way to even open the support tickets to begin with. Thank You

Business

Response:

Review: Rockstar games released a game for Xbox 360 . Grand theft auto V was advertised to work with Xbox 360s. There are multiple sites all over online forums that this game does NOT work on older Xbox 360s. Right now Rockstar is telling the people with older Xbox 360s that we have defective systems. Which is hurting Microsoft. Keep in mind that ALL other games work on our systems. Rockstar should make a statement before my warranty runs out.Desired Settlement: I would like Rockstar to own up to their problem.

Business

Response:

Review: I play "Grand Theft Auto V" by Rockstar Games Inc on PlayStation 3.

I have purchased the game and some of their "Shark Cards" in the past.

(Shark Cards are purchases made with real money for in game money.

So, I am a paying customer.

Rockstar has a support forum on the internet for consumers to get help with issues they have.

They have a ticket system to submit to online representatives for assistance.

I made some simple requests using this ticket system a number of times, mostly successful.

Lately, I've run into a lack of service and be given false reason as to why.

Before I requested that some items be taken off of my online inventory, items I did not want anymore.

Rockstar showed they are clearly capable of doing this with little issue.

Here's a ticket were they removed a weapon from my inventory: [redacted]

Here's a ticket were they removed a Pegasus vehicles from my inventory[redacted]

Now, contradicting that, a later request again to remove a Pegasus vehicle has been repeatedly denied:

As well as a request to remove clothing, repeatedly denied:

Not only denied, by given false information by representatives as to why, claiming they do not have the capability to perform such tasks.

Clearly, as the tasks have been performed less than mere weeks ago, this is far from the truth.

It may seem like a trivial matter to some, but I am a paying customer and strongly desire less virtual clutter in my inventory.

I was by no means asking for the moon, simply asking Rockstar to perform simple removal of items from my online inventory as they have done in the past.

You can see in one of the tickets', after I pointed out proof of their being less than honest, them simply stating they won't do this anymore.

The lack of service has frustrated me, and I would like my simple and reasonable requests' granted.Desired Settlement: Remove the SQAULO from my Pegasus inventory, and all my clothing.

(Not asking for GTA$ refunded, just item removal)

Agent_x23

PlayStation 3

Business

Response:

Our Support system is not designed for nor intended for use by customers who wish to repeatedly edit their in-game inventories to reduce “clutter”. Although the customer was initially accommodated a number of times, his repeated requests were appropriately denied. This complaint should be closed and resolved in favor of the Company. This is our last comment on this matter.