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We have reached out to this player through Zendesk, our online support system, ticket # [redacted] and are waiting for his response

This player was removed from the game for selling duplicated items, thus exploiting a bugAs such we needed to permanently suspend his account

I see the negative review on Rocky Mountain Slots and Im not sure why but I have recently purchased a slot machine from cheri and the customer services was amazing the machine shipped two weeks as she told me on the phoneShe waled me throught everything I needded to know about this machine and more she even gave me her personal cell phone number to call any time I had questions so as far as the negitave reviews I guess you cant make everyone happy but the service I got was top notch and the machine looks brand new thanks cheri for all the great customer service I will be buying more machines in the furture [redacted] ***

PerBlue is the designer and host of a game called Parallel Kingdom which has over the past year shown a steady decline in customer service support, developer biases to in game players, lack of updated content, failure to properly discipline players exploiting known game glitches and failure to fix glitches and bugs that have been well known and reported for over a year Though the game can be played for free, many players chose to upgrade their accounts by purchasing a "platinum" subscription which grants various in game benefitsAs a platinum member, I feel completely justified in saying this company treats its customers horribly

We were unable to find this player based on his email address provider; however, we can provide him with this information: Here is how our kingdom claiming system works: Once the Kingdom Leader has been inactive for days, the Regent can claim the KingdomIf there is no Regent or the Regent has been inactive, the Noble with the highest Glory will be able to claim the KingdomIf there are no active Nobles, then the player with the highest Glory will be able to claim the KingdomThe player can do this by tapping the 'Gears' button when viewing their kingdom, and selecting 'Claim' on the left hand sideUnfortunately there is nothing we can do to return kingdoms to playersIf players would like to prevent their kingdom from being claimed, they need to make sure their kingdom is closed to new members." Hope that helps!

Unfortunately, this user was unaware of the correct game mechanics regarding the protection of their ItemsBeing in an Unaggressive or Idle state has never guaranteed prevention of Item safety due to a number of mechanics related to Player vsPlayer CombatAs such, no glitch abuse by was found our Support Team and since these Items were fairly earned by another user, it would be incorrect and unfair of our Support Team to step in and take them away from another user

We are very sorry this happened to him and apologize for the delay on our end Investigations to this magnitude take a few hours to work through Our customer support team will be sure to work with him and do their best to get him back everything he lost Again, we apologize for the inconvenience, but will be taking action

The user violated Section of the product's Terms of Use Agreement ( 204);">http://parallelkingdom.com/Terms.aspx), resulting in the banning of his accountPer Section and of the Terms of Use Agreement, all purchases are final and cannot be refunded

Took me month to give up on tech support, though I had missing items that had been purchased, the only human response received was to explain to me that I should read the generic email that was previously sent explaining that they do not help customersThis has been months now and I'm obviously still upset waiting for a refund

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, [redacted] ***

"This player was found to be an accessory to an exploited glitch that allowed players to duplicate itemsExploiting a glitch is against the ToU and as such the player has been permanently removed from the gameTherefore, we will not be allowing this account to continue to access Parallel Kingdom."

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I am so glad to here Per Blue want to talk agreementsThe following is an emails sent to [redacted] ***: on May Hi *** I seem unable to get any transmissions on your help and supportI need to have someone call me to discuss this drop out issue, with GFG, Greed for Glory.Again to night I was in the start of an attack against CaptMcMan, in no Kingdomsec into the attack it seemed to stopI get an on screen message that the link was disconnectedThe application crashed.I started the application, looked at the results, and the attack was not listed.I attacked another, and then found that the missing one was now there and lost 60gpI would like them backIt is one thing to loose do to a bad attach, or a good base, that is part of the game.But to be penalize because of a technical issue is something else.When I have gone beyond 50% damage, I do not get gp, I loose armies, and I do not receive gp, but if only 49% or less is achieve when the glitch occurs, the max penalty is given.The player is penalized for something not in their control.The player did not design or developed the interface between PB's servers and the user's deviceAll was set up by PB.But, PB takes no responsibility to third party equipment, but PB made the choice to use it.Conclusion, PB is still responsibleI would like the gp returned, No response, I guess everyone is play games to deal with BusinessIt is now May, I was on line looking through the team list and the device locked up.Now having to reboot, I find I was being hit, by I SCARE YOU from Consillio et Animis.I lost 60gp, while still on the game with my deviceGP is suppose to be related to play to player.We are not to be attacked if we are on.With this being a technical issue, this is not a player against player.If I loose because I have a bad attack, or if I log off at the end of the day is one thing, but while I am onThat is something different.I want this and the other gp I have lost back mentioned below, and because of your slothfulness, the gp I have complained about a couple of months agoI have given my contact informationThere is an easy fix to this, if PB is concernYou have had a number of days to contact me, If I do not receive word from you by Wednesday, May 2016, I will have the only recourse but to ask for a full refund of all funds I have spent with PB, Your failure to contact by this time will be consent to the credit card company to do so e [redacted] @roadrunner.com I still have yet to hear from them I bring notice to Per Blue that they failed to get in contact be that prescribed dateThus they have agreed to refund me every dime I have spent on the gameI look forward to them contacting me for the full remittanceOr if they choose to renege on their agreement, them their agreed or implied rule in the agreement they have quoted is also mootAgaintonightI was playing sec into the attack the game freezesI lost another 60gpThe total is now 720gp Thanks for the fundsOr Thanks for putting the 720gp back [redacted]

Although I completely disagree with the decision to keep my account banned, I will accept itIt's been over months trying to find out why it happened, and I finally know the reasonI still want it to be known that I never knowingly bought, sold or received any sort of duplicated item It was a good 5+ years playing this game, earned many weekly hats (tried to get them all), became a very successful merchant and made many many friends within the trade and war communityI would never be an accessory to what began destroying the gameThank you for the good times, and also thank you for your time here dealing with this complaint Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, Kevin ***

A player account may be terminated or suspended if the player violates the Terms of Service (http://parallelkingdom.com/Terms.aspx)Players may contact Support to appeal a suspensionAccording to the Terms of Service agreed to by all players, PerBlue may suspend or terminate Your account or Your use of PK at any time, without notice, for any reason or for no reason

I've played a game made by perblue called parallel kingdom for more than five years, I've spent real money on this game over this period of timeIt's had issues from time to time but They were always fixed in a timely mannerSince the last server update I have been locked out of this gameIt's been a long time and I've tried to contact the developers in numerous waysI've emailed countless times, called perblue location, and much moreI'm not one to complain but im sure this could be a easy fixAs a customer for so long I have been neglected, ignored, and forgotten aboutSo much for freedom of play.:(

Great product! Customer service does vary from outstanding to poor depending on who assists you I have had positive assistance from CEO [redacted] which shows he takes pride in his company and goes out of his way to help even on small issues

We had previously reached out to this player via our online ticket systemThey never replied to our last email that we had sent to them on October 17, The last message to the player was a reimbursement of the items that were taken when the player's account was hackedSince they never replied we had assumed the issue was closed

This player violated the Terms of Use that they agreed to two years ago in Parallel MafiaThis player's account suspension needs to remain permanentIn addition, over a year ago, players were informed that Parallel Mafia is only lightly supported and services like suspension appeals are no longer offered

On January 8,2013, I purchased an IGT Sslot machineFrom Rocky Mountain Slots in Kingsman AZFrom the day, I received it, it did not workCalled them, after taking machine apartfound power unit not hooked upFive broken wirer,screw missing to hole the reels in place for startersTold by Rob to send power pack back to himGot it back, machine still not workingThen told to send the main frame and reels backTwo months later received them, still not workingRepeatly call Rocky Mountain Slots, someone will call youor no one would answer the phoneOr let me get back to you tomorrowthese are the answer you would getVery bad customer serviceThis machine surposed to refurbished or repairWell over four months, still not workingSave your money, the worst business that, I very had to deal with

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I do not agree with the resultsFirst of all, though Per Blue denies responsibility for lost connection, and thus will not fix the glory points lostPer Blue is the one who designed the system to go from their servers to the player’s deviceI had no input into this nor do I have any sayAll in Per Blue’s realm of responsibility strike onePer Blue has a product they as a business want to be delivered to the players’ device The more reliable these connections the more satisfied the player, The object of the game is to have a defense, to defend against opposing armies, and armies to over come the opposing townsThere is no statement made the player as to content with technical; glitches and be penalized for it, not in the premises of the gameStrike twoPer Blue also says that their server is the final sayTheir server is flawed, thus so their logicThe when the server sees a disconnection to a deviceThe server reverts to the last pointOK, if it is true that explains the loss if the disconnect happens prior to 50% of damageBut, it dose not explain when the damage is greater than 50%, and the TC is destroyed the glory points are not givenTheir Server also has other issuesLike incorrect replays, and troops being recreated after donating to other members in the kingdomTroops just appear in your campThough you did not try and make new onesThis is the system Per Blue is basing all of their arguments onStrike three, Per Blue is out and have lost their argumentI want full restoration of the now quest pointsIf Per Blue does choose to refuseI wish an arbitrator to be assigned at Per Blues expenseI conference call be made, and I will tell them how they could have resolved this.If Per Blue would have stopped playing games and made a phone call this could have been easily resolved [redacted]

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Address: 1125 W. Beal Street, Kingman, Arizona, United States, 86401-5430

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