Rocky Mountain Slots

"This player was found to be an accessory to an exploited glitch that allowed players to duplicate items. Exploiting a glitch is against the ToU and as such the player has been permanently removed from the game. Therefore, we will not be allowing this account to continue to access Parallel...

Kingdom."

per blue is not listening public grievances they even delete the complain without replying

Took me 3 month to give up on tech support, though I had missing items that had been purchased, the only human response received was to explain to me that I should read the generic email that was previously sent explaining that they do not help customers.
This has been 9 months now and I'm obviously still upset waiting for a refund

Unfortunately, this user was unaware of the correct game mechanics regarding the protection of their Items. Being in an Unaggressive or Idle state has never guaranteed prevention of Item safety...

due to a number of mechanics related to Player vs. Player Combat. As such, no glitch abuse by was found our Support Team and since these Items were fairly earned by another user, it would be incorrect and unfair of our Support Team to step in and take them away from another user.

The user violated Section 3 of the product's Terms of Use Agreement (
204);">http://parallelkingdom.com/Terms.aspx), resulting in the banning of his account. Per Section 9 and 10 of the Terms of Use Agreement, all purchases are final and cannot be refunded.

Players were informed that Parallel Mafia would no longer be supported in March of 2014. This case appears to be related to the player's personal account security....

Unfortunately, as this game has not been supported for nearly a year, we can no longer recover this account.  We apologize for the inconvenience.

Better Business...

Bureau:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.PerBlue banned one hacker, [redacted] of whom I was aware of at the time of the complaint, but not others who are hacking and cheating and about whom numerous players have been emailing with screenshots and proof of cheating and hacking for approximately 3 months. These cheating players have been stealing the top competitive spots in the game month after month and also need to be banned: they are top players in the empire Royal Titans including [redacted], [redacted], [redacted], [redacted], [redacted], [redacted], [redacted]. Allowing players to continually cheat at this level is utterly ruining the game play for everyone else still paying PerBlue money for the game (or having spent money on the game). Clearly it is easy to ban players and the wrong doing here is also quite clear.Ban these players or please issue refunds to myself and the others who will begin filing complaints here.Thank you for taking action.
Regards,
Robin [redacted]

Unfortunately, we do not have access to any of the data regarding the completion progress of any of the offers available from Fyber's Offer Wall. Your Diamonds are automatically credited to your account by our server as soon as Fyber sends the approval of a completed offer.Please contact Fyber...

directly in regards to this situation, so that they can confirm the progress of your offer.You can contact Fyber by emailing them at [email protected] apologize for any inconvenience this situation may have caused you and hope that they will be able to get this issue resolved for you.

We were unable to find this player based on his email address provider; however, we can provide him with this information:
Here is how our kingdom...

claiming system works:
1. Once the Kingdom Leader has been inactive for 7 days, the Regent can claim the Kingdom.
2. If there is no Regent or the Regent has been inactive, the Noble with the highest Glory will be able to claim the Kingdom.
3. If there are no active Nobles, then the player with the highest Glory will be able to claim the Kingdom.
The player can do this by tapping the 'Gears' button when viewing their kingdom, and selecting 'Claim' on the left hand side. Unfortunately there is nothing we can do to return kingdoms to players. If players would like to prevent their kingdom from being claimed, they need to make sure their kingdom is closed to new members."  Hope that helps!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I am so glad to here Per Blue want to talk agreements. The following is an emails sent to [redacted]: on 1 May 2016 Hi [redacted] I seem unable to get any transmissions on your help and support. I need to have someone call me to discuss this drop out issue, with GFG, Greed for Glory.Again to night I was in the start of an attack against CaptMcMan, in no Kingdom.39 sec into the attack it seemed to stop. I get an on screen message that the link was disconnected. The application crashed.I started the application, looked at the results, and the attack was not listed.I attacked another, and then found that the missing one was now there and lost 60gp. I would like them back. It is one thing to loose do to a bad attach,  or a good base, that is part of the game.But to be penalize because of a technical issue is something else.When I have gone beyond 50% damage, I do not get gp, I loose armies, and I do not receive gp, but if only 49% or less is achieve when the glitch occurs, the max penalty is given.The player is penalized for something not in their control.The player did not design or developed the interface between PB's servers and the user's device. All was set up by PB.But, PB takes no responsibility to third party equipment, but PB made the choice to use it.Conclusion, PB is still responsible. I would like the 60 gp returned,  No response, I guess everyone is play games to deal with Business. It is now 1 May,  I was on line looking through the team list and the device locked up.Now having to reboot, I find I was being hit, by I SCARE YOU from Consillio et Animis.I lost 60gp, while still on the game with my device. GP is suppose to be related to play to player.We are not to be attacked if we are on.With this being a technical issue, this is not a player against player.If I loose because I have a bad attack, or if I log off at the end of the day is one thing, but while I am on. That is something different.I want this and the other 60 gp I have lost back mentioned below, and because of your slothfulness, the 420 gp I have complained about a couple of months ago. I have given my contact information. There is an easy fix to this, if PB is concern. You have had a number of days to contact me, If I do not receive word from you by Wednesday, 4 May 2016, I will have the only recourse but to ask for a full refund of all funds I have spent with PB, Your failure to contact by this time will be consent to the credit card company to do so.         e[redacted]@roadrunner.com I still have yet to hear from them… I bring notice to Per Blue that they failed to get in contact be that prescribed date. Thus they have agreed to refund me every dime I have spent on the game. I look forward to them contacting me for the full remittance. Or if they choose to renege on their agreement, them their agreed or implied rule in the agreement they have quoted is also moot. AgaintonightI was playing 36 sec into the attack the game freezes. I lost another 60gp. The total is now 720gp.   Thanks for the funds. Or Thanks for putting the 720gp back. [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.The TOS has, after the fact, been made easier to find, although still not on the App. However, it frequently changes with no warning. On top of that, players are targeted on the whim of one chat moderator for "TOS" violations while others do exactly the same, or worse and aren't targeted. They perma banned 5 members of my Guild for "TOS" violations, refused to respond to my emails to the Dev team and then, with no email or explanation reinstated every single one of the accounts after I contacted the Revdex.com. This behavior is still unethical and as I've stated in my original request, I don't want a reinstated account, I want a full refund of my money spent in this game due to enforcement of a TOS that was not available at the time of the ban, and changes frequently since then with no message to players allowing them to see the changes and agree.
Regards,
[redacted]

PerBlue is the designer and host of a game called Parallel Kingdom which has over the past year shown a steady decline in customer service support, developer biases to in game players, lack of updated content, failure to properly discipline players exploiting known game glitches and failure to fix glitches and bugs that have been well known and reported for over a year.

Though the game can be played for free, many players chose to upgrade their accounts by purchasing a "platinum" subscription which grants various in game benefits. As a platinum member, I feel completely justified in saying this company treats its customers horribly.

Greed for Glory is a client/server based game. When your client loses connection to our server, it will need to re-establish a connection before data can be sent. When the...

connection is lost mid-battle & is not re-established, the server will look at the last known state of the battle and record the results at that moment. We are sorry that you are experience trouble with your network, but we unfortunately do not reimburse Glory Points (GP) for connection disruptions.

Great product! Customer service does vary from outstanding to poor depending on who assists you. I have had positive assistance from CEO [redacted] which shows he takes pride in his company and goes out of his way to help even on small issues

I've played a game made by perblue called parallel kingdom for more than five years, I've spent real money on this game over this period of time. It's had issues from time to time but They were always fixed in a timely manner. Since the last server update I have been locked out of this game. It's been a long time and I've tried to contact the developers in numerous ways. I've emailed countless times, called perblue location, and much more. I'm not one to complain but im sure this could be a easy fix. As a customer for so long I have been neglected, ignored, and forgotten about. So much for freedom of play.:(

Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I   reviewed apearr below. The TOS is not available for viewing, or acceptance in the app. 
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This company has grown so fast that they can't even handle customer service. For example, I had an issue with the and made a comment of facebook. They responded back for me to use USERVOICE.. which I did back of February 2nd. No response back. So I emailed them, then they told to to use the in game help system to log my complaint. This system uses Zendesk. Originally I was told they (Zendesk) does not handle this type of complaint. I was told to use uservoice. So I posted the complaint on uservoice again. This time it was answered and it told me to use Zendesk again.

Between all of this going back and forth, if you do not keep going back into zendesk every 48hrs and do a follow up, they will considered the matter closed.

Many people I have played their game "Greed for Glory" have quit playing this game due to their lack of customer support. I know I have baasically stopped playing this game for it too.

I would not recommend anyone to use their services.

In order to play the game, all players explicitly acknowledge that they understand the Terms of Use, and agree to be bound by them. A player’s continued use of the game means they accept and agree to the terms. As with all other apps, the Terms of Use and Privacy Policy are linked and available from the app store page listing prior to installing the game.The Terms of Use have not changed since the game was launched, though PerBlue reserves the right to modify the terms at any time.Per the Terms of Use, all in-app purchases are final.

It appears this customer is incorrect in their comprehension of the changes being made to the system, but we are happy to clarify in any way that may help....

Players will NOT be losing any progress or purchases they have made in Titan Empires. However, as stated in the public information given to players, some key systems are changing and, to facilitate these changes, some in-game virtual goods are either being appropriately adjusted into the new system or the customer will be fully compensated in an appropriate manner to the extent that there is no detriment to their game play or progress. For instance, while a player's Legendary Titan may change, they will be given all the materials needed to make that Titan a Legendary again completely for free. We hope that this additional information will alleviate this player's fears as it is in no way our intention to take away anything this player currently has in-game.In regards to this player's Forum activity, his account was found in violation of multiple Posting Rules as stated in the advertised Forum Rules including, but not limited to Rule 4: 'speaking on behalf of PerBlue staff' and Rule 5: 'Insulting and flaming or personal attacks against any members will be not tolerated. Anything said that could be seen as unnecessary and unproductive AND is hurtful in any way to other members, PerBlue as a company, or PerBlue Staff is grounds for banning.' These rules are intended to keep the Forum a friendly and helpful community for all of our customers. Failure to follow these rules results in the removal from the community for the benefit of those players that choose to enjoy the Forums without hostility or misinformation. As such, we will not be restoring this player's Forum activity, but this does not and will not prevent the player from playing the game is in any way.

Because we have no control over a player's data network connection quality we are unable to be held accountable for any resulting disruptions in that connection, and thus are not liable to reimburse Glory Points (GP) for connection disruptions. Per Section 4 of the Greed for Glory Terms of Use Agreement (http://greedforglory.com/terms/), which all players agree to and are bound by:"PerBlue assumes no liability or responsibility for (a) errors, mistakes, or inaccuracies of Greed for Glory; ... (e) any interruption or cessation of transmission to or from Greed for Glory;""PerBlue expressly disclaims all liability for product defect or failure of Greed for Glory or the Devices on which it is loaded"