Rocky Mountain Slots

We have attempted to fix the account that is connected to their Email address and account name However, it is not 100% that the fix will resolve the problem, so the player may need to get back in contact with us if it did not resolve the problemThanks!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear belowI am so glad to here Per Blue want to talk agreements
The following is an emails sent to *** ***: on May
Hi ***
I seem unable to get any transmissions on your help and support
I need to have someone call me to discuss this drop out issue, with GFG, Greed for GloryAgain to night I was in the start of an attack against CaptMcMan, in no Kingdomsec into the attack it seemed to stopI get an on screen message that the link was disconnected
The application crashedI started the application, looked at the results, and the attack was not listedI attacked another, and then found that the missing one was now there and lost 60gp
I would like them back
It is one thing to loose do to a bad attach, or a good base, that is part of the gameBut to be penalize because of a technical issue is something elseWhen I have gone beyond 50% damage, I do not get gp, I loose armies, and I do not receive gp, but if only 49% or less is achieve when the glitch occurs, the max penalty is givenThe player is penalized for something not in their controlThe player did not design or developed the interface between PB's servers and the user's deviceAll was set up by PBBut, PB takes no responsibility to third party equipment, but PB made the choice to use itConclusion, PB is still responsible
I would like the gp returned,
No response, I guess everyone is play games to deal with Business
It is now May,
I was on line looking through the team list and the device locked upNow having to reboot, I find I was being hit, by I SCARE YOU from Consillio et AnimisI lost 60gp, while still on the game with my device
GP is suppose to be related to play to playerWe are not to be attacked if we are onWith this being a technical issue, this is not a player against playerIf I loose because I have a bad attack, or if I log off at the end of the day is one thing, but while I am onThat is something differentI want this and the other gp I have lost back mentioned below, and because of your slothfulness, the gp I have complained about a couple of months ago
I have given my contact information
There is an easy fix to this, if PB is concern
You have had a number of days to contact me,
If I do not receive word from you by Wednesday, May 2016, I will have the only recourse but to ask for a full refund of all funds I have spent with PB,
Your failure to contact by this time will be consent to the credit card company to do so
e***@roadrunner.com
I still have yet to hear from them…
I bring notice to Per Blue that they failed to get in contact be that prescribed dateThus they have agreed to refund me every dime I have spent on the game
I look forward to them contacting me for the full remittance
Or if they choose to renege on their agreement, them their agreed or implied rule in the agreement they have quoted is also moot
AgaintonightI was playing sec into the attack the game freezesI lost another 60gp
The total is now 720gp
Thanks for the funds
Or
Thanks for putting the 720gp back
** ***

This player's case and behavior has been reviewed by our internal teamFor consistently misleading other players, whether intentionally or due to misunderstandings (Forum Rule #4), and instigating personal attacks against PerBlue (Forum Rule #5), his removal from the community stands. Players are removed from the community in the event they are deemed a significant negative influence on the player-baseThis removal is to protect those of our players that wish to collaborate without abuse from others and promote an overall positive, welcoming environment

A player account may be terminated or suspended if the player violates the Terms of Service (
data-saferedirecturl="https://www.google.com/url?hl=en&q=http://parallelkingdom....⇄ "">http://parallelkingdom.com/Terms.aspx). Players may contact Support to appeal a suspension. According to the Terms of Service agreed to by all players, PerBlue may suspend or terminate Your account or Your use of PK at any time, without notice, for any reason or for no reason

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
After reviewing Perblues response and past actions, lack of any proof of allegations, committing intentional fraud upon consumers worldwide, are decision standsI have filed with Wisconsin consumer affairs and fraud dept as well as *** attorney generals office consumer fraud division to seek legal actionThese will be followed shortly by filings with the International Consumer
Protection and Enforcement Network (econsumer.gov), National Fraud Information Center,
FBI Internet Fraud
Complaint Center, and finally Federal Trade Commission.
It is unfortunate this is the path Perblue has chooses to follow, Greed and Fraud but this will soon be a legal case and should at this point be closed on the Revdex.com side of itI once again do not accept nor recognize any lies or criminal attempts of perblue to change or modify my virtual property, slanderous attempts to mislead the Revdex.com, or in anyway accept the numerous attempts Perblue has made to discredit me while the entire time refusing to show any proof of any wrong doings other then attempting to inform consumers that Perblue is in fact a member of the Revdex.com which they have gone to great efforts to hide from the very consumers they commit fraud againstAll of my future correspondence will be with the corporate Registered Agent. *** ***
*** *** *** **
*** ** ***
Regards,
*** ***

After seeing this complaint, we immediately began looking into this situation as we always work to make sure our customers receive the proper goods for their purchaseAfter reviewing this case,
it appears Mr*** submitted this issue using our feature/technical voting system and did not give it any votes, which caused it to be automatically removed from our systemAs we look into ways to prevent problem this from occurring in the future, one of our Support Agents has directly emailed him to assistWe apologize for the miscommunication and hope to investigate and resolve the situation to his satisfaction

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I have already explained to the business that attempts at contacting their client partner have failed, which is why I am seeking reimbursement from them for the offer, not more run around or denial of responsibilityPlease, just rectify this matter at once.
Regards,
*** ***

Our system is automatically set up to detect when either credit card companies, banks, or the users themselves initiate Chargebacks for the Virtual Goods/Service purchases they have already made
from companies like Google or PayPalThis user has been found to have purchased something from our company, received the item or service, and then their payment fell through causing the purchase to go unpaidUntil the payment situation is resolved, we cannot allow this user to continue playing with their unpaid for item or service

We were unable to find this player based on his email address provider; however, we can provide him with this information:Here is how our kingdom claiming system works:Once the Kingdom Leader has been inactive for days, the Regent can claim the KingdomIf there is no Regent or the Regent has
been inactive, the Noble with the highest Glory will be able to claim the KingdomIf there are no active Nobles, then the player with the highest Glory will be able to claim the Kingdom.The player can do this by tapping the 'Gears' button when viewing their kingdom, and selecting 'Claim' on the left hand sideUnfortunately there is nothing we can do to return kingdoms to playersIf players would like to prevent their kingdom from being claimed, they need to make sure their kingdom is closed to new members." Hope that helps!

In my humble opinion the game maker Per Blue knowingly abused a huge player base by ending its franchise games It sold premium items up until recently which have been paid out but the premium service has been canceled prematurely and the in game items are scheduled to be destroyed The game itself is being closed down leaving millions of players many of whom have paid into the game I would call it a theft if not for the attempt to inform the players and closing out the contract by delivery of said premium products However again the premium services have been canceled

Since receiving this players' message, we investigated his account and found that no players had access to the accountAfter finishing the investigation today (September 4, 2015) we have granted him access to his accountAll sales are final, and therefore no refund will be able to be given

Per Blue uses bait and switch tactics to lure players into spending money in game I purchased the Legendary Shank bundle when it was released, and now due to the update I no longer have the unit I paid for

A player account may be terminated or suspended if the player violates the Terms of Service (http://parallelkingdom.com/Terms.aspx). Players may contact Support to appeal a suspension. According to the Terms of Service agreed to by all players, PerBlue may
suspend or terminate Your account or Your use of PK at any time, without notice, for any reason or for no reason

All players agree to and are bound by Portal Quest's Terms of Use AgreementAny violation of the Terms of Use Agreement, including inappropriate in-game conduct, may result in account silences, suspensions, or bans

Our support team has no record of any emails from this player, but we would be happy to ensure they correctly receive their resources. By submitting a support...

ticket using the in-game tools, this player will receive help from our in-house community support team as quickly as possible. Players always receive an instant automated reply, usually followed up by a replay from one of our friendly support agents within a day or two. If this player has not received either of these emails, they may need to make sure they're properly submitting the issue using the in-game tools. Once we receive the email, we'll be happy to make sure this player receives the Diamonds they had purchased.

We do not own DragonSoul and it is not our product. It is now owned by GREE International Entertainment.

neglectful, unresponsive and not concerned about customer satisfaction but only profit.

This complaint was thoroughly investigated by multiple Customer Support personnel and will no longer be revisited. We appreciate this player's enthusiasm for our game, but must part ways to prevent them from further harming the experiences of our other players. Thank you.

Revdex.com:
FONT-FAMILY: Georgia; FONT-SIZE: 10pt">I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Umm dunno, I just want my deco! Like probably 10 mil worth...I would of said something but im <Word Rejected> on the internet. They did good with my armor and stuff but I got no deco or airship frames and I worked real hard for those...
Regards,
[redacted]

This player was removed from the game for selling duplicated items, thus exploiting a bug. As such we needed to permanently suspend his account.