Rocky Mountain Slots

We are very sorry this happened to him and apologize for the delay on our end.  Investigations to this magnitude take a few hours to work through.  Our customer support team will be sure to work with him and do their best to get him back everything he lost.  Again, we apologize for...

the inconvenience, but will be taking action.

Although I completely disagree with the decision to keep my account banned, I will accept it. It's been over 5 months trying to find out why it happened, and I finally know the reason. I still want it to be known that I never knowingly bought, sold or received any sort of duplicated item.  It was a good 5+ years playing this game, earned many weekly hats (tried to get them all), became a very successful merchant and made many many friends within the trade and war community. I would never be an accessory to what began destroying the game. Thank you for the good times, and also thank you for your time here dealing with this complaint.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
Kevin [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I find it funny that you cant comment on any of the things I said in the last reply. but that is fine go ahead and keep the real cheaters, liars and true threats to the other players  in the game and kick the good people out and then keep their money for something they cant even use anymore. I know of a few people that will no longer renew their memberships because of this issue. why pay hard earned money and risk losing access to your account when someone has a wild hair up their butt to accuse a person of doing wrong even tho they didnt. so you can do what you wish with my complaint, ignore it, throw it on the back burner as someone that is annoying or just close it as your wonderful tech department does. it doesnt matter to me anymore. the game is worthless now I will just wait until the time is right and get rid of my account since im being made out to be a horrible person.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

We had previously reached out to this player via our online ticket system. They never replied to our last email that we had sent to them on October 17, 2014.  The last message to the player was a reimbursement of the items that were taken when the player's account was hacked. Since they never replied we had assumed the issue was closed.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with the results.
 
First of all, though Per Blue denies responsibility for lost connection, and thus will not fix the glory points lost.
 
Per Blue is the one who designed the system to go from their servers to the player’s device. I had no input into this nor do I have any say. All in Per Blue’s realm of responsibility strike one.
 
Per Blue has a product they as a business want to be delivered to the players’ device.  The more reliable these connections the more satisfied the player, The object of the game is to have a defense, to defend against opposing armies, and armies to over come the opposing towns. There is no statement made the player as to content with technical; glitches and be penalized for it, not in the premises of the game. Strike two.
 
Per Blue also says that their server is the final say. Their server is flawed, thus so their logic. The when the server sees a disconnection to a device. The server reverts to the last point. OK, if it is true that explains the loss if the disconnect happens prior to 50% of damage. But, it dose not explain when the damage is greater than 50%, and the TC is destroyed the glory points are not given. Their Server also has other issues. Like incorrect replays, and troops being recreated after donating to other members in the kingdom. Troops just appear in your camp. Though you did not try and make new ones. This is the system Per Blue is basing all of their arguments on. 
Strike three, Per Blue is out and have lost their argument.
 
I want full restoration of the now 660 quest points.
 
If Per Blue does choose to refuse. I wish an arbitrator to be assigned at Per Blues expense.
 
I conference call be made, and I will tell them how they could have resolved this.
If Per Blue would have stopped playing games and made a phone call this could have been easily resolved.
 
 
 [redacted]

All players agree to and are bound by Portal Quest's Terms of Use Agreement. Any violation of the Terms of Use Agreement, including account sharing, may result in account silences, suspensions, or bans.  In order to play the game, all players explicitly acknowledge that they...

understand the Terms of Use, and agree to be bound by them. A player’s continued use of the game means they accept and agree to the terms. As with all other apps, the Terms of Use and Privacy Policy are linked and available from the app store page listing prior to installing the game.The Terms of Use have not changed since the game was launched, though PerBlue reserves the right to modify the terms at any time. Per the Terms of Use, all in-app purchases are final.

We have reached out to this player through Zendesk, our online support system, ticket #[redacted] and are waiting for his response.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

This player violated the Terms of Use that they agreed to two years ago in Parallel Mafia. This player's account suspension needs to remain permanent. In...

addition, over a year ago, players were informed that Parallel Mafia is only lightly supported and services like suspension appeals are no longer offered.

I see the negative review on Rocky Mountain Slots and Im not sure why but I have recently purchased a slot machine from cheri and the customer services was amazing the machine shipped two weeks as she told me on the phone. She waled me throught everything I needded to know about this machine and more she even gave me her personal cell phone number to call any time I had questions so as far as the negitave reviews I guess you cant make everyone happy but the service I got was top notch and the machine looks brand new thanks cheri for all the great customer service I will be buying more machines in the furture
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I do not agree with the results. First of all, though Per Blue denies responsibility for lost connection, and thus will not fix the glory points lost. Per Blue is the one who designed the system to go from their servers to the player’s device. I had no input into this nor do I have any say. All in Per Blue’s realm of responsibility strike one. Per Blue has a product they as a business want to be delivered to the players’ device.  The more reliable these connections the more satisfied the player, The object of the game is to have a defense, to defend against opposing armies, and armies to over come the opposing towns. There is no statement made the player as to content with technical; glitches and be penalized for it, not in the premises of the game. Strike two. Per Blue also says that their server is the final say. Their server is flawed, thus so their logic. The when the server sees a disconnection to a device. The server reverts to the last point. OK, if it is true that explains the loss if the disconnect happens prior to 50% of damage. But, it dose not explain when the damage is greater than 50%, and the TC is destroyed the glory points are not given. Their Server also has other issues. Like incorrect replays, and troops being recreated after donating to other members in the kingdom. Troops just appear in your camp. Though you did not try and make new ones. This is the system Per Blue is basing all of their arguments on. Strike three, Per Blue is out and have lost their argument. I want full restoration of the now 660 quest points. If Per Blue does choose to refuse. I wish an arbitrator to be assigned at Per Blues expense. I conference call be made, and I will tell them how they could have resolved this.If Per Blue would have stopped playing games and made a phone call this could have been easily resolved.   [redacted]

A player account may be terminated or suspended if the player violates the Terms of Service (http://parallelkingdom.com/Terms.aspx). Players may contact Support to appeal a suspension. According to the Terms of Service agreed to by all players, PerBlue may suspend or terminate Your...

account or Your use of PK at any time, without notice, for any reason or for no reason.

If players are found to be in violation of our Terms of Use after an investigation by our Support Team, it is necessary for us to take action, which may include permanently suspending the user from the game. This is to prevent these players from further harming the experience of our other customers...

as well as maintain a strong, positive community. These suspensions are never carried out hastily or without a detailed investigation as we have no desire to remove a customer that is not in violation of our Terms. As this case has been thoroughly investigated, we must consider what's best for our community and we will not be reinstating any accounts.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Players that are found to be breaking our Terms of Use, in this case selling duplicated items/exploiting a bug, will unfortunately not be allowed back into...

our server to play. It is against our Terms of Use to do so and to hold to that and be fair to the other players, we cannot make exceptions.

paid 900.00 for a slot machine that was pictured on line Balck and gold - 6 weeks later received a RED DEVIL machine with broken glass that didnt even operate and had black screen when turned on, she offered to send us glass to repair ourselves, um its not even the machine we ordered. Dont just take my word, do your homework read their reviews, they speak for themselves, she likes to rip people off, and sell broken equipment, we wouldnt even had got it if we didnt keep calling about it every day for two weeks.

Was in the store and it was empty. Inquired about a part I needed for my machine that I had purchased from them a few years ago. I was quoted TRIPLE the going rate for the parts. Looked to me that they were going out of business.

Customer support is lousy.

On January 8,2013, I purchased an IGT S2000 slot machine. From Rocky Mountain Slots in Kingsman AZ. From the day, I received it, it did not work. Called them, after taking machine apart. found power unit not hooked up. Five broken wirer,screw missing to hole the reels in place for starters. Told by Rob to send power pack back to him. Got it back, machine still not working. Then told to send the main frame and reels back. Two months later received them, still not working. Repeatly call Rocky Mountain Slots, someone will call you. or no one would answer the phone. Or let me get back to you tomorrow. these are the answer you would get. Very bad customer service. This machine surposed to refurbished or repair. Well over four months, still not working. Save your money, the worst business that, I very had to deal with.