Rodeway Inn

Hello, I left a voice message regarding this case for a [redacted] This applicant was screened back several months ago for a property at the time the applicant was told we were awaiting funds for this unit and if she wanted to wait for this property she could, if not we had several others available that were move in ready right thenShe stated they would wait for this unit as she really wanted this particular propertyRental funds were delayed due to owner IRA, we have received funds and renovations are underway currentlyApplicant is still wanting this unit and she is planning to move in at Sept 5-8th when renovation is completedThere will not be any refunds of the application fee as the application was processedMake it a great day! [redacted] ***Accounting SpecialistKansas City Management Solutions###-###-#### Cell###-###-#### Office ###-###-#### Fax

Initial Business Response / [redacted] (1000, 5, 2015/07/31) */ In response to your complaint I would first like to apologize for any confusion that occurred in regards to the two orders placed with usPlease find below an explanation of the various points made in your complaint - Difference in the price quoted and the amount authorized on your credit/debit card- Both orders were placed with the same CSR in our call center and apparently she was having difficulty getting the offer code to work in our computer systemThis offer code applies any discounts to the order if applicableOne order reflected the discount and the other did notThis was a mistake on the part of our employee rather than a case of deceptive sales practices and we would have been able to rectify this error if given the opportunity either before or after the order shippedAgain we apologize for the error made and this situation has been reviewed with the CSR who entered the order - Credit card orders are authorized prior to shipping to insure that the credit card is a valid card; we do not receive any money for an authorizationCredit cards are not charged until we ship the merchandise at which time we will receive payment - If the credit card used was actually a debit card (which we have no way of knowing) the dollar amount of the order(s) may be held by the customers bank depending on the terms of agreement with the issuing bank - Even though we received an authorization on the credit card which tells us it is valid credit card on larger orders we also perform an address verification to make sure that we have the correct billing address of the customer before releasing the order to our warehouse for shippingThis is done to protect both the customer and the company from a fraudulent use of a valid card According to our credit card processing company the address provided was not correct so that is why we contacted you to verify this information Per your request the following actions have been taken in regards to your orders- - Both orders were canceled and notification by email was sent with confirmation of this requestNo refund was issued as we never charged your card; authorizations automatically drop off when a transaction is not completedHowever, we did contact our processing company and ask that the authorizations be reversed as soon as possibleAgain this is ultimately up to the issuing bank of the card to drop the authorization and release any money they are holding Thank you for giving us the opportunity to clarify the issues with your transaction

Complaint: [redacted] I am rejecting this response because: before I filed a complaint I talked with [redacted] [redacted] escalated the complaint to a resolution team who later notified me that they had contacted Roadway Inn and were told that "policy is policy", in spite of the fact I started minutes ahead of a deadline to notify Roadway Inn that I would not be able to arrive the first nightThe original charge remains on my account at this timeIt is important to know that I b booked the reservation through RoadwayInn,.com after trying to reach the Socorro motel directlyIt is even more important to know that when I did arrive for the second day of my paid-for reservation, I had to pay again for a night but immediately complained to the front desk that my room had not been cleaned and readied for occupancyThe woman on the front desk stated that I was the fifth complaint of the evening for uncleaned rooms Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason if he complaint will be closed Administratively Resolved]

My name is [redacted] a representative from the [redacted] and writing to you in response to a complaint we received from the customer Juan BarreraThe date of stay was from March 20, to March with a rate of + taxThe claim made against the hotel is and the complaint involves Customer Service IssuesThe customer states that "the room was rented and was not properly cleaned before renting and had blood on walls and towel under the bed with blood." This claim is absolutely and inspection of the room prior to renting was done by our housekeeping and they were sure to inspect and clean every area of the roomNothing was found as described by the customer during the cleaning process and could have only occurred after renting the room to the guest.The guest, Juan Barrera, was not mentally sane and was under the influence of drug like substance during the check in and entire length of the stay and continued to cause minor problems that were immediately serviced and correctedPlease email me back in response to this complaint and what should the next step be to avoid any fees and legal issues pertaining to this guestI have attached a PDF of the document of complaint in this email for your reference and guidance.We hope to hear from you soon via email

We kept [redacted] informed with the situation of the outstanding bill accruing for her vehicleWe did not have any verbal agreement telling her she did not have to pay if the insurance refused toAt no time has [redacted] offered to pay the balance or inquire of the amountThe outstanding bill is ultimately the owner of the vehicleThe insurance company has not issued any payment or has given any time frame of when they may issue any paymentWe contacted our attorney and have prepaired a law suit against [redacted] and [redacted] for liable and Defamation of Character for One million dollarsSubpoena have been drawn and will be served by NYS SheriffWe have also signed harassment charges against the [redacted]

Thank you for your inquiry and I apologize for the delay in responding.All of our garden statues are meant for outdoor use and have a UV component in the paintHowever, with all painted items especially those with a lot of bright colors there will be fading over time If asked we recommend to customers that if they want to maintain the colors over a period of time spraying with a clear coat finish for resin will help with that processI apologize that this information was not relayed to you at the time of order- I am also checking to make sure the "care instructions" are added to our web site for this productIn the event a customer encounters a problem with severe fading or cracking on an item within a year we will provide a free replacement for the item and I apologize that this option was not offeredWe would be more than willing to send a free replacement, but I would need to have the original order number or the name of the person who ordered the item as we find no order in our system under the name and address providedPossibly the item was ordered as a gift and may be under a different name and or address.I can be contacted with this information via our customer service email address at [email protected] - please mark the email to the attention of [redacted] MatejThank you for giving us the opportunity to rectify this situation

Good Afternoon,This guest received a full refund from our hotel already Thank You, [redacted] ***General Manager

July 9, 5pt;">Revdex.com - Metro Washington DC & Eastern PA K Street NW, 10th Floor Washington, DC 20005- Fax #: ###-###-#### AND [redacted] ***, Upper Marlboro, MD Re: Complaint by [redacted] for Rodeway Inn, Camp Springs, MD Dear Representative at Revdex.com and Mr [redacted] , We have received and reviewed your comments and taken them under ConsiderationYou have also written an online review about your complaint with the Revdex.com and we have responded to you via email apologizing about the issues you possibly may have faced during your stayIn your review (copy attached) you have marked that you did not bring any of these matters to the attention of the hotel staff or managementFollowing is the explanation to the statement that you had submitted with the Revdex.com: • Hotel does not have an infestation of insectsMany times guests themselves bring the insects from outside as the hotel has a large landscaped area along with a lot of trees and bushes• Hotel windows do not open but as the hotel is situated close to the beltway on one side and by the major in-town street there may be some noise during the day due to heavy vehiclesHotel cannot control some of the street noises or noise from a fire truck or an ambulance siren• Hotel doors are the standard sized doors as per industry Standards• Hotel Bathrooms have been completely renovated in and Therefore possibility of rust would be questionable, - • Hotel has its carpets cleaned and shampooed on a quarterly basisWe have also just within the last months renovated all of our rooms and we are in the process of getting our carpets cleaned• We understand that our front desk agent was on the phone when you arrived at the hotelLet me assure you that our front desk agents take incoming calls and make reservations over the phoneWe do not take personal calls and are very professionalWe would not ignore any guest that enters our hotel • It is not required by the brand to offer breakfast, what we have to offer is also explained to all guests when checking in to the hotelIf for some reason it was not explained to the guest, we do have a sign next to the front desk that states what we have to offerOur well trained front desk agents answer all the question if guests ask themIt is sad to know that after posing multiple complaints and issues you never bothered to mention any of the concerns to the hotel staff or managementYour accusations and fake review has been very well taken into consideration by our entire teamBinoy P [redacted] General Manager

Parkway Inn Tuesday, July 24, Baltimore Pike Springfield, PA Sub: 3rd response to complaint ID [redacted] Dear [redacted] , This is the third response that we are sending concerning the unending complaints of [redacted] This guest made a booking for two nights at our hotel through [redacted] He spent the entire first night at our hotel, and on the second day he stayed at our hotel until about pm If this guest did not like to stay at our hotel beyond the first night of his stay, he should have check out at ELEVEN IN THE MORNING OF THE FOLLOWING DAY Instead he stayed on in his room until TEN IN THE EVENING OF THE SECOND DAY We find it very strange, that now he is coming up all these reasons and allegations Why so? Is it because this guest wants to get a refund after having used our hotel facilities for two days? As far as we are concerned, this is a fraudulent claim that does not merit any further attention Thank you Mala Manager

Im sorry for the misunderstanding, I have reviewed Mrs.***s folio and found it to be our mistakeIm am currently working on reversing the charges with [redacted] to get Mrs.***s money refunded back to her through [redacted] As for the room being dirty, I deeply appoligize and will do my best to make sure my house keepers are cleaning the rooms properlyThe charges should be reversed asapRodeway ManagerRegina V [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.Unfortunately, I am not satisfied with the responseII have contacted the local health department to do an investigation as wellHaving video and pictures of bugs moving on the beds in different rooms is unacceptableI don't care that the rooms were sprayedThat proves nothing other than there must have been a bug problem previously and clearly some of the bugs survived the sprayThere are ways around giving a refund no mater how I booked.I have attached pics/videos from different rooms- both which are timestamped with date and locationPlease tell me those are acceptable conditions to sleep in.Im not letting this goI want a refund Regards, [redacted]

Guest checked in on 11/17/17, they reported finding a bug on their bedGuest was advised that our hotel had received service (Putnam Pest Company) on 11/20/and we (!Rodeway Inn of Cobleskill, NY) were told by [redacted] Company that there Was no evidence of bedbugs Guest was moved to a different room (Room 238) and then told Front Desk Attendant that there were bed bugs in that room as wellGuest checked out at approximately pm on 11/17/ l am enclosing all paperwork from [redacted] Company regarding Room and the two adjoining roomsWe take all precautions and necessary steps to keep our hotel pest freeAs to their complaint of hotel being 'filthy', they made no mention of any housekeeping issues to General Manager Guest had booked their reservation through Booking.com and in order to receive any type of monetary credit the process is as follows: Guest contacts Booking.com, Booking.com contacts our General Manager on property, then a decision is made as to whether or not a credit/refund is givenPlease feel free to get in touch with me if you have any questions or concernsI am available Monday through Friday from 4pm to MidnightTelephone # [redacted]

We charged guest as a no show The consumer booked a room online for the same date that she was booking it Our policy is a hr notice We offered to move date to another future date and the consumer refused

The hotel is disgusting and they do not know the refund policy I book a room at the Rodeway Inn near [redacted] for night based on the website Once I arrived there it was awful The picture on the website are nothing like the actual motel That motel is nasty, dirty, just plain disgusting There is no way I was going to stay there I asked the manager at the front desk about the cancellation policy I was told he did not know what the policy was or how much the cancellation fee was He also told me he has been asked that a lot in the last days and at least times today That speaks volumes about the condition of this motel No one wants to stay there People are cancelling The manager told me to look on choicehotels.com or call choice hotels and they would be able to give me the information I did try finding the information on the website but of course it is not listed I call choice hotels and the women was very rude, could not get my information correct then

Was not a grease stain I have worked for a hospital and that was blood a water mark is,usually a brownish color not black if they,was a leak,from up,stairs it qould,have been closer to the nath and sink not over bed I do have pictures he did offer a new cover for the board but I was checking out I didn't need a new board or cover at that time Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below [Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

Complaint: [redacted] I am rejecting this response because:I asked the lady in the car what she was asked and she did not respond or because she was confused as to why she was even being questionedSecondly, if we were being charged $for additional people in the room, the charge would only be $20, not $Two additional people x $10=$considering we were only there one nightSo now it appears I can sue your establishment for unauthorized charges on my card since under your premise that there were or people total in two rooms, I was charged for an additional If I was allowed up to individuals because I had booked and paid for rooms, then I'm not sure where a $charge was authorized Sincerely, [redacted]

We thank you for your patronage andvalue your commentsWe would like to apologize for the inconveniences you experienced during your stay withus I can assure you that this is not our standard ofoperation Please be assured that we have addressed all concerns with theappropriate staff and are working to insure the situation is resolvedWe have issued a full refund and will mail the check to the address on this complaint We thank you for your comments and hope tohave the opportunity to serve you again Please let us know when you arein town again, we would be proud to serveyou with a room that meets your expectationsSincerelyManagement

Initial Business Response / [redacted] (1000, 6, 2015/12/23) */ Dear Guest We are sorry to hear about your situationWe have took what you said in consideration and had our Hotel inspected by us at that time and we did not found any infestation of any kind of bugs in which rooms you have stayed and after that we have number of guest stayed in same room and till date did not have any issues of infestation of any kind of bugs Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/12/28) */ (The consumer indicated he/she DID NOT accept the response from the business.) I am wanting proof that they had their place inspected and the findings of such inspectionI submitted my proof in my pictures, which you can see that we had been bitten by the bugs

[redacted] DID SELL [redacted] AN CHEVY TRAILBLAZER ON MARCH 30TH ON APRIL 18TH VEHICLE WAS BROUGHT IN FOR TRANSMISSION REPAIR TOTAL $WHICH WAS PAID FOR BY [redacted] AND ALSO HAD WARRANTY FOR MONTHS OR MILES WHICH EVER CAME FIRST AND [redacted] WAS ADVISED OF WARRANTY WHICH SHE SIGNED OFF ONTHEN ON JUNE 6TH, [redacted] CALLED IN SAID TRANSMISSION ACTING UP SO TOW TRUCK WAS DISPATCHED TO PICK UP FOR REPAIRS VEHICLE WAS GONE WHEN TOW TRUCK DRIVER ARRIVED CLASSIFIED AS GOA! [redacted] CALLED BACK ON JULY 24TH STATING SAME AS STATED IN JUNE TOLD HER MA'AM YOU HAVE TO LET US PICK UP THE VEHICLE OR YOU CAN DROP OFF IS THE ONLY WAY WE CAN SEE WHAT IT GOING ON SO WHEN THE VEHICLE ARRIVED MILEAGE WAS SHOWING MILES DRIVEN IN MONTHS TIME WHICH VOIDED HER WARRANTY FOR MILES OR MONTHS ! BUT SINCE IT WAS ALREADY AT TRANSMISSION SHOP THEY EXAMINED THE VEHICLE FOUND A LINKAGE WAS BROKEN AND COULD NOT RELEASE DUE TO UN SAFE CONDITION UN-TELL FIXED WHICH [redacted] ALSO AUTHORIZED REPAIRS IN BEST INTEREST OF CUSTOMER , BUT [redacted] REFUSED TO PAY FOR REPAIRS TOTAL $SO ONCE AGAIN [redacted] PAID FOR REPAIRS AND CONTACTED [redacted] TO LET HER KNOW VEHICLE WAS READY FOR PICK UP AND OWNER IS PAYING FOR REPAIRS SHE "STATED GREAT I WILL BE IN THEIR ON SATURDAY THANK YOUWE HELD THE ACCOUNT FOR OVER A WEEK WAITING FOR [redacted] TO CLAIM HER VEHICLE WHICH NEVER HAPPENED SO STATUS WAS CHANGED FROM ACTIVE TO INACTIVE [redacted] ALSO FOUND THE VEHICLE WAS BEING USED FOR U BUR DRIVING WITHOUT INSURANCE [redacted] CANCELLED INSURANCE SAME DAY PURCHASED WITH [redacted] WHICH WAS SAME DAY SHE PURCHASED VEHICLE ON MARCH WE ARE VERY SAID THIS HAS HAPPENED WITH OUR CUSTOMER BUT WE HERE AT [redacted] DID GO OUT OF OUR WAY TO MAKE HER HAPPYWE ASSURE YOU THAT WE STAND BEHIND OUR BUSINESS BUT WE DO NOT BELIEVE ANYTHING IS OWED TO [redacted] IS THE ONE WHO HAS TAKEN A LOSS

TO WHOM IT MAY CONCERN I AM WRITING THIS NOT TO LET YOU ALL KNOW THAT THE GUESTS THAT WERE STAYING IN ROOM HAD AMPLE TIME TO GET THEIR BELONGINGS FROM THE ROOMSHE REFUSED NOT TO GET THEM AND THE NAME OF THE ROOM CAME AND GOT WHAT ALL HE WANTED FROM ROOM AND INFORMED US TO DISPOSED OF THE REST AS WE ARE IN THE PROCESS OF DOINGIF YOU HAVE ANY QUESTIONS PERTAINING THIS MATTER PLEASE FEEL FREE TO CONTACT ME AT RODEWAY INN [redacted] ** AND TELEPHONE NUMBER IS [redacted] THANK YOU VERY MUCH FOR YOUR COOPERATIONRESPECTFULLY SUBMITTED TONY M [redacted] GENERAL MANAGER