Rodeway Inn

Dear [redacted] , I'm sorry for any inconvenience that has occurredI'm sorry you believe you were treated poorly, but we are not entirely at faultYou are the only one that has complained about bed bugs in that roomWe had pest control look at the room, and they didn't find anythingAlso, you didn't receive your $deposit back because the room did smell of smoke, we found a syringe, and you were burning incense, which is a fire hazardI do not allow this in a nonsmoking roomI'm sorry you didn't have a good experience at my hotel Sincerely, General Manager

To Whom It May Concern: We are writing in regards to complaint# [redacted] , regarding a former guest at our property This guest had stayed with us during the month of December 2017, and has not been welcomed back We have read the guest's claims, but they are not truthful This guest listed several dates that we supposedly had operational issues such as "Dec 3rd, we had no heat" that is completely as there were rooms occupied that evening with a total of about guests in those rooms, and no one that stayed that night had any complaints This guest also, did not complain This guest also stated "Dec 9th there was a loss of hot water, which also is not true We had rooms occupied that evening as well, with guests in house, and not a single person reported not to have hot water And finally "Dec 28th Loss of Power", there were rooms occupied with guests in house, and again, not a single guest came to the staff to complain about not having power in the roomThis guest is a local person from the area and is now currently staying at an independent motel next door to our property He actually was loitering and soliciting in our lobby and parking lot yesterday, asking the manager for $because he had no money and needed it When the manager told him no and to leave the property, he became upset and continued to ask other guests that were in the lobby area for $ The manager told him to leave or we would have to call the police He finally left, but made sure to yell back to the manager that he would be calling every agency he could to get his money back This person is blatantly making claims against us so that he can get money back We have proof that other guests were staying in the hotel on the same dates and can furnish that information if necessary This complaint is not valid, it simply is untrue, and we could take legal action against this person if they continue to file reportsBest Regards, [redacted] ***Manager

SORRY [redacted] YOU FEEL THIS WAY [redacted] HAS WENT ABOVE AND BEYOND TO HELP YOUWE DO NOT OWE, NOR WILL WE AGREE TO ANY PAYMENT REIMBURSEMENT THE VEHICLE ARE SOLD AS IS BUT [redacted] REPAIRED VEHICLE NOT ONCE BUT TWICE WITH NO CHARGE TOO YOU AGAIN WE ARE TRULY SORRY YOU FEEL THIS WAY BUT WE ARE GOING TO TAKE OUR LOSE FROM YOU AS WELL AS VEHICLE PAYMENT FOR REPAIRSWE WILL CONSIDER THIS A LESSON AND BRING THIS TO A CLOSE .AND AS FAR AS INSURANCE POLICY WE HAVE KNOW WAY TO PROVE YOUR STATEMENT BECAUSE YOU NEVER LISTED US AS LIEN HOLDER THANK YOU AND HAVE A BLESSED DAY

When this situation occurred, I personally asked the consumer if they were would like to continue to stay and I would change them to another room or if they left I could refund them. They chose to stay and I changed them to another room.

Hi my [redacted] look at the name or [redacted] ***.I would like to know what day he has a Reservation, right now I cant find it to my systemplease sent us a day we going to take care that

Hello, this is a response in regards to [redacted] who stay'd 3-nights on May 4th - May 7th 2017, originally this reservation was set for nights, on May 6th the guest requested to stay another nightin regards to hotels.com not showing rooms available for this guest is besides the point, that's a 3rd party- at 12:15pm the guest came to the front desk and wanted to stay another night, the guest was asked "will you be using the same Credit Card on file" the response was "yes" then the CC was charged for $at approximately 12:21pm on May 6th, which is recorded on our computer system, Attached is the Guest Folio with NO corrections, NO errors, and NO adjustments from a "$105.00" rate to a "$97.75" rate AT NO POINT was there a $cash bill given to thee manager- and as for the guest "pre-paying" for the room on Hotels.com is and selected the option to pay at the property (reason for CC on file), furthermore our staff is trained to answer the company phone using there First name and proper greetingThe Rodeway INN downtown North, is taking this accusation from "***" to be and a flat out lie and considered closed - there was NO issue with this guest until checkout at 10:15am May 7th where the claim of being charged twice begun

Rodeway Inn and Suites [redacted] Portland, Or97230November 27th, To the Revdex.com: Re: Complaint lD: [redacted] To Whom It May Concern: Regaring the smoke in the hallway, we have a strict no smoking policy that is hotelwideDoor locks: There arelocks on the hotel doors; one is the door closing lock which was operational, two was the indoor deadboltwhich was operational and which was the internal latch had been tampered with and was not operationalHadthe occupant brought this to the attention of the front desk staff, the room would have been closed formaintenance and another room would have been assigned promptlyThe sliding window had a safety lock and itwas operationalRegarding the gap in the door, we adjust our doors when building settling occurs,approximate ly twice per year and again, would close the room for maintenance had we been notifiedIn responseto the bedding, we make every effort to replace worn or damaged bedding immediatelyThe tissue box is old andthe hair dryer has been replacedThe refrigerator door is black, however the function is not impairedThe wifiis functioning properly and is available on all floors hours a day having multiple routers on each floor toinsure wifi ava ilabi lity for all guestsIn response to the smoke filled room, the smoke alarm would have beenactivated in such an instance and it was notThe above issues were brought to the attention of the front deskupon check-outIf the guest would have notified the front desk immediately upon discovery of the above issues,the initial room would have been changed to another roomUpon notification of problems in a room, it is ourpolicy to change the guest to another room that meets their level of satisfaction, notify maintenance, and close theroom to occupancy until the room has been completed and all problems have been rectified Thank you for bringing these to our attentionWe make every effort to ensure the guest has a satisfyingexperience ManagerRodeway Inn and Suites

Was not a grease stain I have worked for a hospital and that was blood a water mark is,usually a brownish color not black if they,was a leak,from up,stairs it qould,have been closer to the nath and sink not over bed I do have pictures he did offer a new cover for the board but I was checking out I didn't need a new board or cover at that time Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below.[Provide details of why you are not satisfied with this resolutionPlease respond here ONLY] Regards, [redacted]

July 9, 2015Revdex.com - Metro Washington DC & Eastern PA K Street NW, 10th Floor Washington, DC 20005-Fax #: ###-###-####AND [redacted] ***, Upper Marlboro, MD 20772Re: Complaint by [redacted] for Rodeway Inn, Camp Springs, MDDear Representative at Revdex.com and Mr [redacted] ,We have received and reviewed your comments and taken them under Consideration.You have also written an online review about your complaint with the Revdex.com and we have responded to you via email apologizing about the issues you possibly may have faced during your stayIn your review (copy attached) you have marked that you did not bring any of these matters to the attention of the hotel staff or management.Following is the explanation to the statement that you had submitted with the Revdex.com:• Hotel does not have an infestation of insectsMany times guests themselves bring the insects from outside as the hotel has a large landscaped area along with a lot of trees and bushes.• Hotel windows do not open but as the hotel is situated close to the beltway on one side and by the major in-town street there may be some noise during the day due to heavy vehiclesHotel cannot control some of the street noises or noise from a fire truck or an ambulance siren.• Hotel doors are the standard sized doors as per industry Standards.• Hotel Bathrooms have been completely renovated in and Therefore possibility of rust would be questionable, -• Hotel has its carpets cleaned and shampooed on a quarterly basisWe have also just within the last months renovated all of our rooms and we are in the process of getting our carpets cleaned.• We understand that our front desk agent was on the phone when you arrived at the hotelLet me assure you that our front desk agents take incoming calls and make reservations over the phoneWe do not take personal calls and are very professionalWe would not ignore any guest that enters our hotel• It is not required by the brand to offer breakfast, what we have to offer is also explained to all guests when checking in to the hotelIf for some reason it was not explained to the guest, we do have a sign next to the front desk that states what we have to offerOur well trained front desk agents answer all the question if guests ask them.It is sad to know that after posing multiple complaints and issues you never bothered to mention any of the concerns to the hotel staff or management.Your accusations and fake review has been very well taken into consideration by our entire team.Binoy P [redacted] General Manager

I am responding to you regarding the complaint by [redacted] for his stay at my hotel on 11/08/First of all, he stayed at my hotel for nights, and if he found on first day itself all the issues why he didn't came to the office asked for the refund and got checked out next day Instead he stayed there for full nights and when he complained for hot water, I sent my house keepers to go check on it but he said that is ok for meAnd I just want to let u know on the same day at my hotel there were other rooms which were rented but unfortunately nobody complaint about itAnd as he mentioned about the smoke detectors, every rooms in my hotel has smoke detectors installedBut as Room [redacted] is specifically smoking room so some previous customer might have took it off due to too much of smoke due to smoking in the room.What I feel about this is to just get the money back after staying at my hotel for nightsI hope this explains everything and please get back to me if you have questions.Thanks,Sagar P***

The hotel is disgusting and they do not know the refund policy
I book a room at the Rodeway Inn near *** for night based on the website Once I arrived there it was awful The picture on the website are nothing like the actual motel That motel is nasty, dirty, just plain disgusting There is no way I was going to stay there I asked the manager at the front desk about the cancellation policy I was told he did not know what the policy was or how much the cancellation fee was He also told me he has been asked that a lot in the last days and at least times today That speaks volumes about the condition of this motel No one wants to stay there People are cancelling The manager told me to look on choicehotels.com or call choice hotels and they would be able to give me the information I did try finding the information on the website but of course it is not listed I call choice hotels and the women was very rude, could not get my information correct then

This establishment only cares about taking your money They do not care about the quality of your stay and most importantly do not care about your safety

[To
assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because I am offended that the regional manager accused me of falsifying my experience, however I did have a friend stay with me that can confirm my statementIn my complaint was my experienceHe did not accommodate me after I emailed him with pictures of the room and left him a voice messageI am appalled in the way he is choosing to deal with the situationThis may be the reason there are outstanding complaintsI do not wish to modify my statement unless it is to correct the typosThe lack of customer service exhibited from he and his staff is deplorableMy experience at the Rodeway Inn was horrible, no one should have to pay dollars for a room to be uncomfortableI could gave stayed anywhere, I stayed there because *** *** was full and a staff member recommended their establishmentAs a paying customer I deserved to be treated with a little more respect and some level of customer serviceWhen I made the complaint the staff member informed me that the room could not get any cooler and brought me a dusty fanHe explained to me that's all he could do, someone could assist me at 7am the next dayThat person acted as if there was nothing he could do and handed me the regional managers cardWhen I checked out At I was not given a receiptI called later that day to speak to MrP***, however he was not thereI was told by Brian that out of however many rooms they had only two rooms were uncomfortable.
Regards,
*** ***

Initial Business Response /* (1000, 5, 2015/10/19) */
Contact Name and Title: *** ***
Contact Phone: XXXXXXXXXX
Contact Email: ***@CHOICEHOTELS.COM
Partial refund of $was issued on 10/11/
Issued an additional refund of $on 10/19/
Total of refunds is $which
is what the guest had paid for the room

Business Response /* (1000, 13, 2014/12/18) */
I have been asked to contact you regarding case*** *** ***I work at a sister property of the Rodeway Inn Lyons
I have checked our records thoroughly, and cannot find any record of his stayIs it at all possible to see
if the reservation was possibly under a different name?
Please let me know if there is anything else I can do
Thank You Very Much,
***
General Manager
Quality Inn Schaumburg
***
Quality Inn Schaumburg***

[To assist us in
bringing this matter to a close, you must give us a reason why you are
rejecting the responseIf no reason is received your complaint will be closed
Administratively Resolved]
Complaint: ***
I am rejecting this response because:
I have several photos that proves my argument I’m not sure how anyone could
deny what’s recordednot only did we stress our concerns to the front desk the
manager was in fact the one we spoke withWe did not say both days, we stayed
the first night and the next while searching for another rooms at other places
and check out the next dayThe entire response of the manager is completely
and frankly after speaking with her at the motel I am not surprised
If this doesn't re resolved on this level I will be forwarding all
information to my lawyer by the end of this week
Regards,
*** ***

Complaint: ***
I am rejecting this response because: ALL OF THE INFORMATION REPORTED IS FALSEI *** *** WAS NEVER CONTACTED BY THE OFFICE I HAVE EVIDENCETHE ONLY CONTACT I RECEIVED WAS A CERTIFIED LETTER AFTER THE TRUCK WAS REPOCESSED
Regards,
*** ***

August 5, 2015Dear Revdex.com team:We recently received a letter explaining a costumer complaint regarding aresesvation stating that we made a mistake in his resesvation his name is*** ***He resesved two rooms with a third party reservation siteBooking.comMr*** original reservation which I'm attaching you toreview was two rooms with a one queen bed smokingIn your letterI found out that he is stating he resesved two rooms with two beds smoking.As you can see that is not trueMany guests like to complaint for anyreason even knowing they are not right, which complaints destroyed our goodhotel reputation.Sincerely,*** ***General Manager

My friend made a reservation with Rodeway InnWhen he called to confirm, he was told that his rate had been inexplicably increasedWhen asked why, Brian K*** (the manager), would not provide an explanationBrian then went on to cancel the reservation without the customer's consent nor an explanationBrian then sent a very rude email to the customer explaining that he did not like the customer's attitude and that's why the reservation was cancelledHe refused to answer any further cancels to reinstate the reservationI wrote a review on Y*** to detail the poor customer service and warn others not to patronize this hotelIn response, Brian commented that I had arrived to the hotel high on drugsI have never been to this hotel nor have I ever met BrianAnd most importantly, I have never done drugsUpon further review, I noticed that Brian made similar libelous claims on other negative reviews posted on T*** and Y***Brian seems to be unaware of the laws regarding libel and the effect that such lies can have on others

Business Response to a Complaint
Complaint ID#:
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Company Name: Rodeway Inn
Company Contact: Sanjay Dulabh
Company Phone: 502-361-
Company Email: ***
Person Who Sent the Complaint: *** ***
Staff Member:
Response: The ceiling has a small water mark, which looks to be from a previous leak from upstairs, not moldThe section is now being paintedThe ironing board was replaced with a new one which had a small grease stain on it from previous useThe front desk clerk said he offered the guest a new ironing boardSent on: 1/7/1:42:PM