Rodeway Inn

Over a holiday weekend, my group and I drove three hours to [redacted], ** and tried to check in at the Rodeway Inn. We were treated rudely immediately for no clear reason. My friend who had booked the room (and had already been charged) went to check in. The woman behind the desk saw that there was 4 of us but that the room was booked for 1 person. It was a simple mistake made when we booked online. The woman working told us that it would be an additional $200 on top of the $400 dollars we had just paid for two nights. Obviously we were not happy but agreed to pay it. As my friend handed the woman behind the desk the money she calmly stated that she did not agree with this policy and thinks its not right to gouge the prices up like that as we arrived. She was trying to lodge a complaint but was still accepting the extra charges. The woman behind the desk flipped out and became increasingly hostile and essentially threw the money back at us. She completely over-reacted and started screaming about honestly, who knows what at that point. She kicked us out and wouldn't listen to reason. We have stayed there in the past so this was very upsetting. She came across as mentally unstable and we didn't feel that she should be representing the business. We have stayed there several times over the years because it is usually very affordable when there isn't a holiday (around $39/night). No matter how good their rates are, I caution all to stay away! The employees are hostile and their rooms are questionable.

Motel door was opened/unlocked by other guests at 6 A.M., not once but twice.Friday morning, July 17, 2015, we were awakened by other guests being able to open our door with their keys. Our dead bolt did not work, so all we had was the little chain and a chair in front of the door.Desired SettlementFix keys and locks for future customers

My complaint is as follows upon making my reservation with [redacted] I stated to them that I would not be arriving till 9 or there after. When arriving to the hotel we pull up. There were [redacted] and hookers walking around this hotel outside of the building. That I had reservation with them but I could not stay there because it was unsafe and that there was hookers and[redacted] walking around outside of the hotel. Also stated to them that I have a 9 and 10 year old kids in the car I could not bring in this hotel. So he tells me to call [redacted] when calling them they tell me that they would refund one night and that the hotel would not refund the first night. [redacted] also stated to me the reason hotel will not refund my money was because I was in the penalty window. But as I told them that I was schedule to come after 9 or there after which I did I would have stayed there if that was not the problem outside of the hotel. I could not risked my taking my kids in that environment.Desired Settlement79.99

This was the WORST experience I've ever had at a motel. The place itself was decent appearing at first but NOTHING worked after we paid weeks worth in advance .... then we slowly got hit with one thing after another. The worst part of this stay was the owners ! They were very rude and disrespectful and I would never go back to this place again.

I have been a Choice Privilege member since 2009. Never in all my years staying at a Choice Hotel property have I experienced the level of unprofessional and inadequate customer service as I experienced on March 20, 2016. On this particular trip, I made a reservation for this property on Priceline and paid in advance for my room. Upon arrival at the hotel, the front desk employee, who told me his name was ?Sam?, told me the hotel would not honor the Priceline reservation. I showed him the reservation confirmation which showed the prepayment. ?Sam? stated that the owner had instructed him to not accept these prepayment reservations. I then telephoned Priceline, and a Priceline representative subsequently telephoned ?Sam? to attempt to resolve this matter. ?Sam? still would not accept the reservation that again had already been paid for. Still needing a room, and even though I already had a paid room that I was not allowed to use, I then made a separate reservation on the Choice Hotels website for this same hotel. Upon returning to the front desk, I informed ?Sam? that I had made a reservation on the Choice hotel website. The total of the room that ?Sam? quoted was different than the rate on my confirmed reservation. I stated to him that the total charges that he gave me were different from the confirmed rate. I asked him for a print out of the charges so that I compare the difference. At that point ?Sam? became very belligerent. At that point he slung my driver license and credit card at me, and said I was not welcomed to stay at the hotel because I was being ?difficult and not nice?. I asked him what I had done that was ?not nice?. He stated that my questioning him about the hotel rate was not nice. ?Sam? then threatened to call ?911?. At that point, I showed him my Sheriff Deputy badge and told him that he was actually speaking with law enforcement. I told him that I had done nothing to warrant a call to ?911?, which should be only used for emergencies. But, I welcomed him to call. At no point was I not professional with him and was dumbfounded by his agitation. ?Sam? then made a telephone call to someone he said was the owner. ?Sam? loudly talked with that individual in his native language, so I am not sure what was said. Once he got off the phone, he told me I would be ?allowed? to stay. He made it sound like it was privilege to stay in a room that had now been paid for twice by me, once via Priceline and a second billing by the hotel directly. On the next morning March 21, 2016 prior to checking out, I looked at my credit card statement and noticed that ?Sam? had done two separate authorization charges. This now means that I have three separate charges for the one room I had. (Priceline and two authorizations by ?Sam?) I have never in all my years experienced anything like I experienced at this property. I cannot and will not accept such unprofessionalism, rudeness, and ineptitude as displayed at this Choice Hotels property.Desired SettlementNo one should be subjected to this type of Customer Service and definitely not have to pay for inadequate service.Business Response Contact Name and Title: Roger Contact Phone: XXX-XXX-XXXXContact Email: [redacted]@choicehotels.comThe customer had booked a room through a third party (priceline) where the customer pays the third party (priceline) and third party pays the hotel. what happened is here that the priceline credit card had declined and asked the customer to contact priceline and make sure the reservation is still valid. when priceline credit card decline the reservation is no longer valid. we need to a valid credit card to make sure we get paid. After all this happened the customer was agitated and he decided to book a room through our website directly and it was a different price because through third party they offer promotions we don't offer directly through property. We have only charged him one time. and if the guest was so unhappy with the property before making the second reservation he shouldn't have stayed at all and left. During this incident the employee Sam was very polite and professional and explaining how this works when rooms are booked through third party. There was no need for the guest to show his badge and threaten Sam as Sam did nothing wrong and if there is any issue the hotel and guest can call the local police. The guest showing his badge offduty doesn't do anything. If he's a sheriff then he should understand that everything has a procedure that needs to followed and documented. we cannot issue refund for the services he used and we only charged him once. if otherwise please provide credit card statement showing we charged twice. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)1) At no point was my credit card card ever declined by Priceline or at the hotel. A Customer Service Representative from Priceline even contacted the hotel trying to get a resolution to "Sam" not accepting my valid reservation upon arrival. Priceline would be more than happy to verify that at no point was any card declined and they can verify their conversation with "Sam". X-XXX-XXX-XXXX. So, I have no idea why the hotel would blatantly be dishonest by saying my card was declined at any point. I have attached a copy of my confirmation from Priceline that clearly shows that Priceline was paid in full....thus the confirmation email. The issue remains the same. The front desk person would not accept a VALID paid for reservation that was made via Priceline. 2)And in response to me threatening anyone with my badge is so far from the truth. The front desk person was agitated from the beginning when I arrived with my Priceline reservation. And then when I made a second reservation via the hotel's website, the amount charged to me at the front desk was different than the actual rate that my confirmation email from Choice Hotels stated. When I questioned "Sam" as to that difference he became more agitated, telling me I was not welcome to stay in the hotel and that he was going to call 911. Only then, did I let him know I was a Sheriff's Officer, after he threatened to call 911. I explained to him what kind of calls that 911 was meant for, and in no way had I done anything to warrant with being threatened to have 911 called. And lastly, the categorization that "Sam" was professional and polite is very far from the truth. I had my credit card and driver's license thrown at me, and was yelled at by him. If there is any question to his behavior, I would be more than happy to share the video of his behavior that was filmed on my Iphone. The continued inaccuracies and untruths demonstrated by the hotel and it's staff remains troublesome in the very least. And, completely unprofessional in a broader sense.Final Business Response We have nothing to do with priceline reservation. we only charged for the reservation you had booked through hotel directly. we have not charged priceline since the card decline so priceline should give you your money back. Priceline is aware that the credit card declined. when your credit card declined we had asked you to contact priceline and sort it out of with priceline. we cannot accept reservations with credit cards that decline. and we can prove that the credit card decline. we only charged the guest for the room that he booked directly through hotel which has nothing to do with priceline charge. we didn't charge priceline. the gst needs to contact priceline for his refund.

Review: I have stayed at The Knights Inn since March 17th 2014. On March 28th I brought up to the office that my two year old daughter had bites covering multiple parts of her body. I continued to do so daily as .As nothing was being done I brought it up again April 15th and this time I had a BedBug in my possession. They then instead of moving us rooms had us lock all our stuff in the bathroom and gave us $20 to sit outside for six hours as they bombed the room April 16th after telling the Bugman to NOT disclose we had bedbugs. When we returned to the room my Diabetic mother and I had to put the room back together. (Meaning the beds and head boards and night stands). Before doing so we noticed we still smelt chemicals in our room and they kept us in the room.They have cleaned the rooms twice in the month we have stayed here. In the time since our doorknob broke and we were unable to enter or exit the room.Nothing was done about it for a week.They then in order to fix it placed a pin in the door lock to disable it so we can use the deadbolt but then told us we have no key because they couldn't give us the deadbolt key. So we continued to have to jump in and out of the window to get either in or out. We are still currently in the same room and are still getting new bites.(129)Desired Settlement: I would like to be refunded all the money I've given them since the bedbugs were mentioned. As well as I would not want to have to pay for the remainder of April 2014 and/or the month of May 2014.

Review: We are sorry to report a billing problem with a Rodeway Inn. It is located at [redacted] Our request is/was to bill us at the weekly, not daily, rate for our 7 day stay, December 23-30, 2015.

Complications began immediately upon check-in.

Instead of being billed for a seven day stay, I was just charged for one night.

Pointing this out to the pleasant second shift clerk, she immediately changed the one night charge to a multi-night stay on my credit card.

When we returned to the motel on Tuesday evening, December 29, 2015, the second shift clerk told us that the staff was surprised to find our belongings still in room [redacted].

We expressed similar surprised that the multi-night bill did not also cover Tuesday evening, December 29th. I had to place another night of lodging on my credit card at the daily rate. Wednesday morning, December 30th, when my wife and I checked out, we inquired about the weekly rate that we had not been charged for our seven day stay. We showed the first shift clerk our car rental document that was also for seven days, December 23-30, not Dec 23-29. She indicated corporate, not them locally, would have to adjust the bill. Is this true?

The credit card bill arrived mid January, 2016. No adjustment was made to a weekly rate. I phoned the motel on Tuesday, January 19, 2016 and spoke with the [redacted], Irene. She told me that she does not usually work the front desk and was not familiar with our situation. She would look into it and call me back at home in [redacted] in 2-3 days. She did not call back. Is a Rodeway [redacted] not to be trusted?

I called the motel on Monday, January 25, 2016 at 11:40 a.m. CT. Irene was not available and I was told that Irene had not had time to look into our billing situation. I was told to wait 2-3 more days for her call. Again, she did not call back.

Friday, January 29, 2016, I called the Rodeway Inn at 11:30 a.m. CT and spoke with [redacted]. She would pass my question on to Irene who would call me shortly. For the 3rd time, Irene did not call.Desired Settlement: Questions:

Would your office please look into this situation? Is it possible to obtain the weekly rate? Is it possible to have Irene trained to follow through on her managerial responsibilities? Should I ask the Revdex.com to help?

Once again. We are sorry to find it necessary to write this letter.

Sincerely

Business

Response:

" I called and the consumer personally and let him know that we were sorry that we could not respond in the time frame allotted. We came to a resolve and he was happy with that. The complaint is now resolved."

Consumer

Response:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.

Review: I called the hotel to get information on the rooms. I was notified if I booked the two rooms I was inquiring about that I would have a total of four queen size beds. Associate repeated it to me 3 times. I booked the room. When we got there each room only had one and there was no accommodations made by hotel. I also requested for reserved parking. They told me to park in handicapped. We didn't stay the night and asked for refund. Associate said he couldn't anything and manager has to give ok. Apparently there is only one member of management and they dodge you as much as possible. I complained to their customer relations line and only received an email from hotel manager saying nothing would be done.Desired Settlement: Full refund of what I paid since they did not give me the services they said they would and we didn't stay the night.

Business

Response:

August 5, 2015Dear Revdex.com team:We recently received a letter explaining a costumer complaint regarding aresesvation stating that we made a mistake in his resesvation his name is[redacted]. He resesved two rooms with a third party reservation siteBooking.com. Mr. [redacted] original reservation which I'm attaching you toreview was two rooms with a one queen bed smoking. In your letterI found out that he is stating he resesved two rooms with two beds smoking.As you can see that is not true. Many guests like to complaint for anyreason even knowing they are not right, which complaints destroyed our goodhotel reputation.Sincerely,[redacted]General Manager

Business

Response:

August 5, 2015Dear Revdex.com team:We recently received a letter explaining a costumer complaint regarding aresesvation stating that we made a mistake in his resesvation his name is[redacted]. He resesved two rooms with a third party reservation siteBooking.com. Mr. [redacted] original reservation which I'm attaching you toreview was two rooms with a one queen bed smoking. In your letterI found out that he is stating he resesved two rooms with two beds smoking.As you can see that is not true. Many guests like to complaint for anyreason even knowing they are not right, which complaints destroyed our goodhotel reputation.Sincerely,[redacted]General Manager

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

What the manager continuously fails to acknowledge is that it is was her employee that told me each room had two queen beds via phone. Booking.com said each room was a queen room. I called the hotel to clarify what that meant, and the employee told me three times that it would be a total of four beds. I then booked the room under the impression I would have four beds as promised by her employee. She states that visitors ruin her hotel's reputation when she has done that herself. Online reviews mention the hotel has bed bugs and employees steal from visitors. The management is improperly trained, and does not reflect the company's goal of hospitality. The manager is "never there" when I call, and has yet to call me personally. She emailed me once only because I complained to her company's customer complaint line. She makes many claims, but was not there for the incident. She makes no effort to apologize her own shortcomings.

Regards,

Stayed at the inn there was black mold in the bathroom. The bath tub was dirty as well as the floor. The TV was all fuzzy. A gap in the front door. Was told there were no more rooms ( cause of the football tournament). Couldn't get my money back so was stuck. Was a unpleasant stay the front desk man was rude through the paper work at me. Won't stay at another one again. Waste of my 66$. I do have pictures of the bathroom.

Review: Hi I have a complaint about the rodeway inn previously([redacted]) I checked in on 6-23-15 going in to the room it was a complete mes. There was dirty towls all over tub was filthy with excrement,after leaving the room for 5 hours so, the problem can get fix I came back and the room clean but the fridge was making a loud noise and it smelled like smoke maintenance came and turned it off to fix the issue and walked away.Hotel manager([redacted]) was very rude when it came to customer service he told me "oh well u shouldof never checked in before checking the room".... smh!! where is peoples Morales anymore.Desired Settlement: I want to get refunded for the days of 6-24-15 to 6-27-15

Business

Response:

The guest checked in the hotel on June 23rd 2015 and she was not satisfied with the cleanliness of the bathroom which she informed at the front desk and immediate action was taken by sending the housekeeper to clean the bathroom. She was even given the option to change the room but she decided to stay in that room. Next day June 24th 2015, the couple and their small kid were in the pool area and the father r was smoking in the pool area with their kid with them, the pool area has the clear visible sign of "No smoking". And that time CPO was checking the pool and he requested him not to smoke in the pool which they didn't like and wife came to front desk to complain about it, and said she would like to check out and get the refund. Front desk agent also agreed to give her refund if she checkout immediately. But she never came to check out early and in fact checked out on June 27th 2015. Infact she checked in hotel again from June 29th to July 4th 2015 and July 5th 2015 to July 10th 2015. As I am filing the response the guest is actually staying in house in room [redacted]. So the management will not provide any refunds as their intention to get the refunds that's all.

Business

Response:

The guest checked in the hotel on June 23rd 2015 and she was not satisfied with the cleanliness of the bathroom which she informed at the front desk and immediate action was taken by sending the housekeeper to clean the bathroom. She was even given the option to change the room but she decided to stay in that room. Next day June 24th 2015, the couple and their small kid were in the pool area and the father r was smoking in the pool area with their kid with them, the pool area has the clear visible sign of "No smoking". And that time CPO was checking the pool and he requested him not to smoke in the pool which they didn't like and wife came to front desk to complain about it, and said she would like to check out and get the refund. Front desk agent also agreed to give her refund if she checkout immediately. But she never came to check out early and in fact checked out on June 27th 2015. Infact she checked in hotel again from June 29th to July 4th 2015 and July 5th 2015 to July 10th 2015. As I am filing the response the guest is actually staying in house in room [redacted]. So the management will not provide any refunds as their intention to get the refunds that's all.

Review: I stayed at the Rodeway Inn this past Friday evening, 2-28-14. When I checked in, I was told their rate was 99.99, but I would be paying a rate of 79.99 due to the late hour (I checked in close to 3 am.) When I checked into my room I realized both the television and the heat didn't work properly. I was told via phone I'd get a discount rate of 49.99 due to my inconvenience. My card has been charged 108.99, which is over the original agreed rate of 79.99, and even further over the negotiated rate of 49.99.Desired Settlement: I would like either a refund of $59.00 to my card, a $59 check mailed to me, or a voucher for a free night's stay to make up for the discomfort of the room, and the overcharging.

Review: We made the following reservation at the Rode way Inn in [redacted] PA from Oct 21 to 25, 2013 confirmation number [redacted], due to a chance in my surgery I could check out a day early. Since this was a non-refund stay with- out the hotels approval, I told the hotel of surgery chance and requested an early checkout and the next morning at breakfast the front desk staff informed that the manager had approved my early check out and that I should contact Choice Hotels reservations for the refund since the reservation was done thru them, So I checked out a day early.I contacted choicehotel reservations and customer relations on multiple occasions and was told by them that the hotel has to process the refund and the hotel says that choicehotel has to process the refund and neither party will do anything to clear up the situation.Desired Settlement: We made the following reservation at the Rode way Inn in [redacted] PA from Oct 21 to 25, 2013 confirmation number [redacted], due to a chance in my surgery I could check out a day early. Since this was a non-refund stay with- out the hotels approval, I told the hotel of surgery chance and requested an early checkout and the next morning at breakfast the front desk staff informed that the manager had approved my early check out and that I should contact Choice Hotels reservations for the refund since the reservation was done thru them, So I checked out a day early.I contacted choicehotel reservations and customer relations on multiple occasions and was told by them that the hotel has to process the refund and the hotel says that choicehotel has to process the refund and neither party will do anything to clear up the situation.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because:

Yes we had made the reservation and did stay at the mentioned hotel but the reservation was changed (due to chance in surgery schedule) with the hotel managers approval who stated we were due a refund for the one night. FYI, We had obtained the permission for the stay change the day prior to the check out date. Then the refund never came and all of sudden the hotel has forgotten that they gave approval for the change. The hotel is doing a classic bait and switch technique, if they had been honest we would have stayed the last night instead of lying to us and promising a refund for last night.

For the hotels information we have spoken to our bank and they told us to file a charge back for fraud against the hotel if they do not correct this problem and they will refund the funds

Regards,

Review: My family and I needed to get a room due to the power outage in our area. This was one of the only places who had an available room. We were told there was only a suite available and my 14 year old son had to be considered an adult. There were also no discounts as I am a Civil Service Employee and also have [redacted]. The woman at the front desk let me look at the room before taking. First look at the room was quick as my disabled husband was in the car with my children. I did a quick look, not thinking bed covered should be removed from the made beds. I did a quick look not thinking that I should have removed sheets and bathroom shower curtain with towel folded towel on top, it looked so so.. So we checked in. After we entered the room and took down the bed covers, we found hair and weird stains/dirt marks all over the bed sheets and a closer look to the walls and they were filthy with dead bugs. Then my son went into the bed and under the sheets and complained he was getting bit on his foot and leg. We saw red marks on his skin where he was complaining and itching. I then walked into the bathroom and opened the shower curtain to find the shower floor all dirty with hair and loose dirt. The towel on top had stains, looking like it could have been used and folded back on top after. After that, we decided it was too dirty and disgusting to stay any longer. I went to the front desk to the same woman who checked us in and complained about the room. I explained what was in the room and how dirty it was with further inspection and she said that she noted it down that she let me look at the room before taking it and I was not getting a refund. I stated that I didn't think I needed to remove the sheets to inspect them before renting the dirty appaliing room nor did I think I had to remove the shower curtain or dirty towel above it to think there would not be hair and dirt all over the shower floor. I am mortified that a place people think they can stay for, however long, would be so flithy and unkept and people so disrespected and criticitzed for complaining about it. We were there for a short period of time because it was too foul to stay any longer.Desired Settlement: I want a full refund and I want someone from the health department to do a Thorough review of this dirty motel.

Review: I stayed at the Rodeway Inn Hotel in [redacted], PA and customer service and management failed to provide assistance and disclose sanitary conditions. First the room was dirty. I awoke the first night stay to a bug in the bed. I ask to change rooms and for a clean room from top to bottom. They never provided me with a sanitary room. A second room had to be cleaned from top to bottom after I refused to stay in the one they initially gave me. There is a cleaning report from a maid, carol, submitted to management, that details the dead bugs, cobwebs and sheets and dirt that had to be cleaned for two hours in the second room when I returned to the room after a workshop.

The hotel did not give me a refund so I had no money to go anywhere else. The management was rude, and lied about bugs being present on the property. Similar reviews about this hotel exist on the internet. Found here

[redacted].

Some positive reviews look like lies.

The free breakfast area is dirty with cereal in dirty dispenser containers, the waffle iron is not washed before servings that are made by patrons and bread and other food items looked stale and old The eating area is dirty in itself with tables unwashed.

The management and persons behind the desk are rude and unhelpful and lied to [redacted].com about the situation. I tried to get a refund from [redacted].com who advertises this hotel as clean and Rodeway Inn lied to them about the conditions. Therefore, I could not even get a refund.

Please investigate this business immediately for anyone who allows them to stay in business is causing a serious potential bedbug situation and harm to consumers.Desired Settlement: I want a refund and an investigation and shut down by the Pennsylvania Board of Health, of which they have already been reported.

Review: I am filing a complaint because I was highly disappointed just an hour after checking in to the facility. I needed a last minute arrangement while traveling with my friend. Rodeway Inn was suggested to my [redacted] Inn. I called the Rodeway Inn and asked if I could view the facility before providing payment information. I was informed that I could not do that. I provided my information to secure a room. Upon my arrival at 1:30 am, the were no other rooms for me to choose from. I parked my car review the room. There were several wholes in the room, along with a opened water and an undesirable temperature. I called the front desk for the employee, Mosef to modify the temperature. I did and informed me that it takes at least 30 minutes, before it will cool down. I called back later requesting him to adjust the temperature. He explained to me that it is as cool as it can get. He offered a fan, because he was unable to move me due to the status of the hotel. Then he explained that the location where my room was is a difficult place to cool. At that point I requested a refund because those were horrible conditions to pay to be in. He was unable to assist me with this and suggest that I speak with Brian at 7 when he arrived. When I went to the lobby for assistance I was handed your card without any empathy and to shut me up. I followed up with an email and a phone call because I was told the General Manager would be able to assist me, but he was there.Desired Settlement: I would prefer a full refund, I was unable to sleep that night because I was uncomfortable.

Business

Response:

7/17/14As much as we would like to accommodate this guest we have a zero tolerance once the guest makes complaints that are outrageous and untrue. If the guests wishes to modify the complaint with the true Story please feel free to re-submit.Rodeway Hotel Customer Service

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

Review: [redacted]

I am rejecting this response because I am offended that the regional manager accused me of falsifying my experience, however I did have a friend stay with me that can confirm my statement. In my complaint was my experience. He did not accommodate me after I emailed him with pictures of the room and left him a voice message. I am appalled in the way he is choosing to deal with the situation. This may be the reason there are outstanding complaints. I do not wish to modify my statement unless it is to correct the typos. The lack of customer service exhibited from he and his staff is deplorable. My experience at the Rodeway Inn was horrible, no one should have to pay 175 dollars for a room to be uncomfortable. I could gave stayed anywhere, I stayed there because [redacted] was full and a staff member recommended their establishment. As a paying customer I deserved to be treated with a little more respect and some level of customer service. When I made the complaint the staff member informed me that the room could not get any cooler and brought me a dusty fan. He explained to me that's all he could do, someone could assist me at 7am the next day. That person acted as if there was nothing he could do and handed me the regional managers card. When I checked out At 9 I was not given a receipt. I called later that day to speak to Mr. P[redacted], however he was not there. I was told by Brian that out of however many rooms they had only two rooms were uncomfortable.

Regards,

Company Precharged me for a room reservation without notice. I made a reservation on this company's site for a hotel for 5 months in advance. When making the reservation, NOWHERE on their website does it state that I was prepaying, and would be charged right away. I checked ALL the fine print when I made the reservation. The site offers a lower prepay rate which I did not choose specifically because I did not wish to prepay. They went ahead and charged me anyway. Not only that, they charged my card a rate higher than my reservationDesired Settlement#1. I expect this hotel to refund what I paid until I actually stay there. #2. I expect this deceptive and fraudulent practice to stop. Business Response My name is [redacted], from Rodeway Inn Lee, MA. I received your email this morning in regards to case #: XXXXXX for Mr. [redacted]. Mr. [redacted] made a reservation at our hotel for July 4th, 2014 on February 5th, 2014. As per our hotel policy for the months of July & August we do take a 1 night deposit for the stay in advance to confirm a reservation, regardless of when the guest makes the reservation. On February 10th, 2014 we charged the credit card provided by Mr. [redacted] for the amount of [redacted] On February 24th, 2014 Mr. [redacted] cancelled the reservation and we refunded the [redacted] that same day. So I am not sure what the issue is here, but attached you will find the confirmation letter that all guests receive when a reservation is made, which clearly states that a 1 night deposit plus applicable taxes are charged in advance. You will also see the original slip of the credit card transaction for the deposit and the refund receipt as well (please note that both of these have the date and time of the transactions.) If you have any questions or concerns please contact us directly at the hotel at XXX-XXX-XXXX. Thank you for your time and help. Sincerely,[redacted]Consumer Response Despite what this [redacted] says, it is AGAINST [redacted] POLICY TO CHARGE AND HOLD A RESERVATION IN ADVANCE WITHOUT NOTICE. This was confirmed by [redacted], of which Rodeway is a part of. The reservation was made on the [redacted] site, where there were TWO different prices offered. An Advanced Purchase rate and a regular reservation rate. I PURPOSELY chose the regular reservation rate because I was unsure, at that time, of my plans. I'm certainly glad it worked out this way as now knowing what a [redacted] this [redacted] is, I wouldn't stay in his [redacted] if he paid me, and I'm going to make sure EVERYONE I come in contact with does the same. Despite what Mr. [redacted] may think, you CAN NOT simply make up your own rules as you go along. NOWHERE in my reservation was there notice of Mr. [redacted]'s madeup policy, and I can happily provide screen shots of that. If Mr. [redacted] wishes to make up his own rules, then perhaps he should open his own independent motel. I'm sure he'll be happy sitting there with no customers. And, for the record, I received NO confirmation letter. I guess we can add [redacted] to his resume, in addition to [redacted], and [redacted]. The credit card was provided to hold the reservation on [redacted] Hotel's site. While this might be Mr. [redacted]'s first experience, I have made similar hotel reservations for over 30 years without problem.[redacted]

Company Precharged me for a room reservation without notice. I made a reservation on this company's site for a hotel for 5 months in advance. When making the reservation, NOWHERE on their website does it state that I was prepaying, and would be charged right away. I checked ALL the fine print when I made the reservation. The site offers a lower prepay rate which I did not choose specifically because I did not wish to prepay. They went ahead and charged me anyway. Not only that, they charged my card a rate higher than my reservationDesired Settlement#1. I expect this hotel to refund what I paid until I actually stay there. #2. I expect this deceptive and fraudulent practice to stop. Business Response My name is [redacted], from Rodeway Inn Lee, MA. I received your email this morning in regards to case #: XXXXXX for Mr. [redacted]. Mr. [redacted] made a reservation at our hotel for July 4th, 2014 on February 5th, 2014. As per our hotel policy for the months of July & August we do take a 1 night deposit for the stay in advance to confirm a reservation, regardless of when the guest makes the reservation. On February 10th, 2014 we charged the credit card provided by Mr. [redacted] for the amount of [redacted] On February 24th, 2014 Mr. [redacted] cancelled the reservation and we refunded the [redacted] that same day. So I am not sure what the issue is here, but attached you will find the confirmation letter that all guests receive when a reservation is made, which clearly states that a 1 night deposit plus applicable taxes are charged in advance. You will also see the original slip of the credit card transaction for the deposit and the refund receipt as well (please note that both of these have the date and time of the transactions.) If you have any questions or concerns please contact us directly at the hotel at XXX-XXX-XXXX. Thank you for your time and help. Sincerely,[redacted]Consumer Response Despite what this [redacted] says, it is AGAINST [redacted] POLICY TO CHARGE AND HOLD A RESERVATION IN ADVANCE WITHOUT NOTICE. This was confirmed by [redacted], of which Rodeway is a part of. The reservation was made on the [redacted] site, where there were TWO different prices offered. An Advanced Purchase rate and a regular reservation rate. I PURPOSELY chose the regular reservation rate because I was unsure, at that time, of my plans. I'm certainly glad it worked out this way as now knowing what a [redacted] this [redacted] is, I wouldn't stay in his [redacted] if he paid me, and I'm going to make sure EVERYONE I come in contact with does the same. Despite what Mr. [redacted] may think, you CAN NOT simply make up your own rules as you go along. NOWHERE in my reservation was there notice of Mr. [redacted]'s madeup policy, and I can happily provide screen shots of that. If Mr. [redacted] wishes to make up his own rules, then perhaps he should open his own independent motel. I'm sure he'll be happy sitting there with no customers. And, for the record, I received NO confirmation letter. I guess we can add [redacted] to his resume, in addition to [redacted], and [redacted]. The credit card was provided to hold the reservation on [redacted] Hotel's site. While this might be Mr. [redacted]'s first experience, I have made similar hotel reservations for over 30 years without problem.[redacted]

Company Precharged me for a room reservation without notice. I made a reservation on this company's site for a hotel for 5 months in advance. When making the reservation, NOWHERE on their website does it state that I was prepaying, and would be charged right away. I checked ALL the fine print when I made the reservation. The site offers a lower prepay rate which I did not choose specifically because I did not wish to prepay. They went ahead and charged me anyway. Not only that, they charged my card a rate higher than my reservationDesired Settlement#1. I expect this hotel to refund what I paid until I actually stay there. #2. I expect this deceptive and fraudulent practice to stop. Business Response My name is [redacted], from Rodeway Inn Lee, MA. I received your email this morning in regards to case #: XXXXXX for Mr. [redacted]. Mr. [redacted] made a reservation at our hotel for July 4th, 2014 on February 5th, 2014. As per our hotel policy for the months of July & August we do take a 1 night deposit for the stay in advance to confirm a reservation, regardless of when the guest makes the reservation. On February 10th, 2014 we charged the credit card provided by Mr. [redacted] for the amount of [redacted] On February 24th, 2014 Mr. [redacted] cancelled the reservation and we refunded the [redacted] that same day. So I am not sure what the issue is here, but attached you will find the confirmation letter that all guests receive when a reservation is made, which clearly states that a 1 night deposit plus applicable taxes are charged in advance. You will also see the original slip of the credit card transaction for the deposit and the refund receipt as well (please note that both of these have the date and time of the transactions.) If you have any questions or concerns please contact us directly at the hotel at XXX-XXX-XXXX. Thank you for your time and help. Sincerely,[redacted]Consumer Response Despite what this [redacted] says, it is AGAINST [redacted] POLICY TO CHARGE AND HOLD A RESERVATION IN ADVANCE WITHOUT NOTICE. This was confirmed by [redacted], of which Rodeway is a part of. The reservation was made on the [redacted] site, where there were TWO different prices offered. An Advanced Purchase rate and a regular reservation rate. I PURPOSELY chose the regular reservation rate because I was unsure, at that time, of my plans. I'm certainly glad it worked out this way as now knowing what a [redacted] this [redacted] is, I wouldn't stay in his [redacted] if he paid me, and I'm going to make sure EVERYONE I come in contact with does the same. Despite what Mr. [redacted] may think, you CAN NOT simply make up your own rules as you go along. NOWHERE in my reservation was there notice of Mr. [redacted]'s madeup policy, and I can happily provide screen shots of that. If Mr. [redacted] wishes to make up his own rules, then perhaps he should open his own independent motel. I'm sure he'll be happy sitting there with no customers. And, for the record, I received NO confirmation letter. I guess we can add [redacted] to his resume, in addition to [redacted], and [redacted]. The credit card was provided to hold the reservation on [redacted] Hotel's site. While this might be Mr. [redacted]'s first experience, I have made similar hotel reservations for over 30 years without problem.[redacted]

Review: I am due a refund as my son was never able to utilize the room we reserved for him. They were going to Bill us 100.00 for a deposit, we were not aware that a deposit was requested.[redacted] did not disclose this information to us. He didn't use the service I am due my money back. Desired Settlement: 50.55 cents as the room was not used.