Ron Carter Cadillac, Hyundai, Genesis

The day I received the proposed solution, I emailed the designated employee of *** ***, as included in the solution proposalIt has been a week and we still have not received the gas cards we were promised to be OVERNIGHTED as the bare minimum for the time and gas spent traveling to this facility and backAt the very least, I want the gift/gas cards that were promised to usIdeally, the price that was promised to us by the facility would still be honoredRegardless of not making deals over the phone, we were THERE when the initial price of $14,was offered to usIt does not make sense that this price could not be offered to us again, especially after we were told multiple times that it could be
Regards,*** ***

Experienced advertisingViewed a vehicle online and called to confirm availability and priceAfter approximately two hours at the dealership, test driving the vehicle and waiting on the salesman, I was told that in order the receive the price advertised I had to purchase their $protection planWhat a waste of my timeThought I was going to get a good deal, only turned out to be a tactic to get me in the door to sell me a car and a product I didn't want or ask for

Mr***Thank you for your feedbackWe take our customer's concerns seriously.Ron Carter Hyundai is the #Hyundai store in TexasWe do this by selling cars to several hundred happy and satisfied customers each month
While we are proud of this fact it does come with challengesWhen regularly selling and leasing over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeChris R*** is new to the company and he provided you with incorrect informationRegardless, you certainly should have received the best treatment possible from our team and a clear & accurate explanation of our pricing and limitations, if anyOur apologies.We certainly would be happy to sell you and every customer the vehicle at the advertised priceWe would also include two additional $gas cards for your time and travel.If this is agreeable, please contact Anthony H*** at *** or ***@roncarterclearlake.com. Again, we apologize for any inconvenience.Sincerely,Ron Carter Hyundai

Well this appears to be a very common occurrence at this dealershipI will always read the reviews now before I waste my time driving to a dealershipThis place should really be shutdownRon Carter Hyundai Clear Lake is the worst of any business I have had the horror of encounteringThey promised me a price on a vehicle, then would not honor the agreement upon arrivalTheir excuse was, "Ron Carter does not honor their agreements." Save yourself some headache, time, and money by avoiding this place at all possible costsThey are severely dishonest and unprofessionalThey are the king of the bait and switch, added expenses, and all of the other scams associated with a vehicle dealership (As the vast majorities of reviews on Ron Carter show)There are also many stories about Ron Carter sending out fake recall letters in order to get people in their storeI will not do business at any Ron Carter associated dealership because of the way Ron Carter Hyundai Clear Lake place reflects the Ron Carter name

*** ***,We deeply apologize for your inconvenienceWe have tried to reach out to you on your *** *** after you had spoke with our customer care rep and explained your situation. We had left a message
for you but did not receive a return phone call. We wanted to explain the *** system to you and what had happened and offer a refundThe vehicle did indeed need the fuel filter that is what caused the *** and *** to set. We have no problem refunding you the $*** for the purge solenoid.To arrange for a refund or with any other concerns, please call *** *** directly at ***.Ron Carter Cadillac

Mrs***
Thank you for your feedback we appreciate your having shopped with
usWe take
our customer's concerns seriously
Ron Carter Hyundai is the #Hyundai store in the Houston areaWe do this by
selling cars to several hundred happy and satisfied customers each monthWhile
we are proud of this fact it does come with challengesWhen regularly selling
over new Hyundai’s and preowned vehicles per month misunderstandings can
and do occur from time to time
You are correctThe Extended Repair Agreement on your vehicle was sold in
errorWe would be happy to reissue it to cover you for an additional
years/36,miles from your date of purchase with a $deductible at no cost
to youThis adds $value to your existing plan
Alternatively, we can do a cancellation of the existing agreement for a full
refund
Of course, if you are still having issues with your vehicle we would like the
opportunity to repair it
Please contact our General Manager, *** ***, directly at *** to
let him know which option you choose
Again, we appreciate your having visited with us and apologize for any
inconvenience
Sincerely,
Ron Carter Hyundai

From: *** *** ** *** ** *** *** * *** *** *** ***Sent: Thursday, July 24, 10:AMTo: drteamSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #***
Revdex.com,
We consider this matter closedAs previously offered, we would be happy to sell the vehicle as shown on our website
Our full website disclaimer clearly states:
***
"*Every reasonable effort is made to insure the accuracy of the information set forth hereinRon Carter Hyundai is not responsible for errors or omissions as absolute accuracy cannot be guaranteedPlease verify the information with an authorized Sales ManagerThis site and all information appearing herein is presented AS IS without warranty of any kind, either expressed or impliedThe listed and described details are to be used for information purposes onlyIt is the responsibility of the customer to verify the existence of any option or accessories and the vehicle condition before time of saleThere are no express of implied warranties or representations of any type concerning the vehicle, including the availability or conditionCertain vehicles listed may not be available or may have different prices or be equipped with dealer installed options at an additional chargeRon Carter Hyundai will beat any competitorThe cash price does not include finance charges, fees for license, title, registration, taxes, service contracts, services related to the sale, processing and/or documentation fees, destination fees, destination charges and the prices of accessoriesAll advertised prices and payments are subject to financingAll prices, specifications and availability are subject to change without noticeQualifications for available rebates, financing and the negotiable prices is requiredRon Carter Hyundai should be contacted for the most current information..."
Thank you
*** ***
eCommerce & Business Development Manager
Ron Carter Clear Lake - Cadillac Hyundai*** ***
*** ***
***
***

I had a similar experience to some of the recent reviews hereI was given a price, walked through over an hour of "negotiation" and test drives before being told by Edwardo *** the $optional package was actually mandatory if I wanted ANY discounts (including Hyundai corporate discounts) and that a $1,400+ fee was a mandatory state or county (he wouldn't commit) fee for construction/expansion of I-45, and that everyone had to pay itThey stalled on getting me a trade in appraisalAfter waiting for over min, the salesman told me to go get a written one, and they'd beat it by $since the process was taking so longI said, I really didn't want to leave, but the salesman strongly suggested I do itSo I proceeded to a dealer up the freeway who gave me a written estimate for $When I brought the estimate back to Ron Carter, the salesman was obviously upsetThe reluctantly said they'd beat it by $At 9:at night, after asking several times for a written PO with hard numbers on it, I finally walked through some paperwork with the Salesman which included and OPTIONAL (he said it several times) $2,warranty/oil change packageThe PO finally comes out....and the $package is on there + taxThere is ALSO a $1400+ "fee" lineI ask him to remove the $and explain the feeI expected to see $trade in ($+ $500)It was $I asked why, he explained they add $250, then you SAVE $on the taxes.That makes up the $I literally laughed out loudHe talks to his manager and says the fee is "for the bridge"I asked him to explain some more, and he says "the construction on It's a fee everyone has to pay to help pay for it" He then informs me that all of the discounts (including Hyundai corporate discounts) are void unless I pay for the $warranty packageVoiding your own dealer discounts, that's fineVoiding Hyundai corporate discounts is something Ron Carter has no right toTrying to pass off $in fees as mandatory state/county/txdot fees is criminalStayAway

Ms***,
Thank you for sharing your concernFirst of all, we would like to apologize for the inconvenience caused by the delay in getting your vehicle registered
Since your vehicle is being registered out of state it involves third parties it does take longer than and in-state registration
However, it should have not taken this long and there is really no excuse for not having your calls returned
We do not have a specific explanation as to why this has taken so long, we can say that part of the delay was due to staffing issues in our back officeBottom line is that this is our problem and should not be yours
We have been in contact with the titling agency and your plates will be sent directly to you to the address on fileWe are told this should be done no later than Tuesday next week
Again, we apologize for any inconvenienceShould you have any questions, please feel free to contact me directly at *** *** *** Ron Carter Hyundai

After the Grest Flood of shoddy work, price gouging and everyone was a contractorWe experienced several no shows and a crew that wasted my material (the work horribly unsatisfactory)We were blessed and saved by Noguera's Construction!! The crew was professional, polite, conscientious and their work....OUTSTANDING!! The owner, *** stopped in everyday to inspect the progress and made sure I was pleased with the workmanshipNoguera's Construction had to redo the other contractors work*** crew floated, sanded and textured my walls I HIGHLY recommend Noguera's Construction....they are the good guys and take pride in their work!! Quality work! Reasonable prices! Great crew!

Mr***
We just overnighted you a check for $400.00, this is the refund that we promised youWe apologize for the delay. In addition to the refund we have left the maintenance in effect just in case you ever wanted to use it
We appreciate your purchase and I am sorry that our explanations were not to your satisfaction
If you ever need anything please do not hesitate to reach out to me
Regards,
*** ***
General Manager***

Mr***,
size="3">
Ron Carter Hyundai is the #
Hyundai Volume Hyundai Dealership in TexasWe do this by selling cars to
several hundred happy and satisfied customers each monthWhile we are proud of
this fact it does come with challengesWhen regularly selling over new
Hyundai’s and Preowned vehicles per month misunderstandings can and do occur
from time to time.
We regret that you feel that you have been misledWe take great pride &
effort in making sure that our vehicle listings are as up to date as possible, including
availabilityA vehicle will show to be available until it is actually delivered
To further complicate matters, a customer commitment does not constitute a completed
saleIn some cases, it may take days just to secure financingAdditionally, it
will then take several hours or up to a day for listings across systems and the
web once the purchaser signs final paperworkPhilip would have provided the
most up to date information available to him
Carfax cannot certify whether or not a vehicle is accident freeIt is a data
clearinghouse that aggregates reported vehicle incidents
We certainly apologize for any confusion or inconvenience these concerns may have
caused
Sincerely,
Ron Carter Hyundai
===============
This dealership engages in
unethical business practicesThey falsely advertise cars at extremely low
prices to get consumers into the show roomThen they make up an excuse such as
oh the car was sold online already and ask to show you anotherI have seen
multiple misleading advertisements from this companyThey should be penalized
for doing soIt's a shame that would waste someone's time like that after a
long day of workThe salesman was named PhilipI called and verified the car
was available and for sale prior to heading there, so they ahve no excusePlus
the car had signs of being in an accident and the dealership said there was a
clean carfax

Mr***
Thank you for your feedback we appreciate your having shopped with usWe take our customer's concerns seriously
Ron Carter Hyundai is the #Hyundai store in the Houston areaWe do this by selling cars to several hundred
happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to timeWe apologize for for our failure to fully explain what was purchased and the benefits of the maintenance
programThe maintenance program is more than oil changes as it also includes
tire rotations and an alignmentAdditionally, there are a multitude of shops around Houston that accept our maintenance certificates
Regardless, we will be cancelling the program for your vehicle and sending you a check for $as requested by the end of the week
Again, we appreciate your business and apologize for any inconvenience
Sincerely,
*** *** ***

*** ***
background-">
Thank you for your feedback we appreciate your having shopped with usWe take our customer's concerns seriously.Ron Carter Hyundai is the #Hyundai store in the Houston areaWe do this by selling cars to several hundred happy and satisfied customers each monthWhile we are proud of this fact it does come with challengesWhen regularly selling over new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to time. We have reached out to you via phone and email to provide a resolution to your concerns but have so far been unable to reach you.Please call our General Sales Manager, Christian K*** at ***Again, we apologize for any inconvenience.Sincerely, Ron Carter Hyundai

Mr***,Thank you for sharing your concernWe have no explanation as to why they were not sent out right away, and we apologizeNevertheless, they were shipped as requested on 3/and they are out for delivery today via ***.We apologize for any
inconvenience.Ron Carter Cadillac

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint
Sent: Friday, August 28, 1:PMTo: drteam Subject: Complaint #*** Dear Houston Revdex.com, I filed a complaint against an auto dealership (Ron Carter Hyundai - Complaint #***). The business proposed a resolution (fix my damaged vehicle (damage that their salesperson caused during a visit to the dealership) and provide me with two gas cards for my travel expenses. I accepted the proposed resolution and the Houston Revdex.com closed the case I have contacted the general manager (Anthony H***) via email on August 3, August 13, August and August to arrange for them to fix my bumper as well as provide me the gas cards. I heard back from MrH*** on August with the response: "***, I have been out of the office on vacationI will check on this as soon as I get in tomorrow." I followed up one final time on August and still I never received additional communication from MrH*** or anyone else at the dealership Unfortunately, I could wait no longer and traded in my vehicle on August to another dealership and suffered a loss in value due to the damage on my vehicle caused by Ron Carter Hyundai. Thank you,
*** ***[email protected] Mobile: ***

Sent: Wednesday, January 20, 2016 11:53 AMSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding Your Business #[redacted]...

Team, We will be contacting the customer. Based on the customers stated settlement request this should be an information only complaint. Thank you.   Chris P[redacted] Marketing Director Ron Carter Clear Lake  - [redacted] Hyundai [redacted]

Mr. G[redacted]
Thank you again for sharing your concerns. After review and discussion of our
records, we have determined that nothing is owed.
Your Hummer was brought to us (out of warranty) for an oil-change
and concerns about excessive shaking, reduced engine power &
performance and a Service Engine Soon ie. Check Engine warning
indicator. Based on your Hummer's PCM/ECM codes the throttle body was
malfunctioning and after audible and physical
inspection, the crankshaft [redacted] excessive movement indicating internal
engine damage. When you inquired about the codes, they were written on the
original work order but locked in the Technicians toolbox. At that time, our
Service Manager personally pulled the codes from your vehicle and read them to
you via phone. Additionally, it was noted that other issues could be
detected when the engine was removed. Once the engine was removed, it was
noted that the water pump was leaking and the motor mounts were worn out. We
offered to discount replacement pump and mounts at a discount with no
labor charge.
 
In regards to the Technical Service Bulletins
that you [redacted] provided, they did not pertain to your specific vehicle (different
engine or different model altogether). During the three weeks we [redacted] your
vehicle, we provided you with a no-cost Cadillac loaner vehicle.  Near the end of the three weeks we asked you
to make a decision to either approve the repair or we would have the vehicle
towed to your home at our expense.
Once we received your verbal approval, we completed the engine, throttle body
and water pump replacement, reset all codes and thoroughly road tested the
vehicle, we then released it to you. Several days later you returned where we
determined the knock sensor was bad and we replaced it with your approval. This
sensor is external to your engine (not requiring an engine teardown) and
was replaced for $167 with no further issues noted.
When you first brought us your Hummer for these concerns it was no longer
covered under any warranty. Therefore neither **, nor Ron Carter Cadillac was
under obligation to pay for any repairs. Due to your concern about the estimate
we negotiated a partial Goodwill Repair with ** on your behalf. While this
was a substantial concession from **, you were unhappy with paying any portion
of the repairs, but agreed to nevertheless.
It should be noted that H3 manufacturing ended
in May 2010, making ‘new' replacement engines no longer available long before 2014.
The remanufactured engine is clearly noted on your Repair Order and is
covered by a 3yr/100,000 mile warranty. Customer paid repairs are warranted for
12 month/12,000 miles. The water pump was replaced initially in 2011 under original
Hummer warranty.  The "W"
denotes a life time part warranty when purchased not related to a warranty or
goodwill repair.  Therefore the water was
your responsibility. Lastly, when ** covers a repair whether partial or in
full, they retain ownership of any and all replaced parts.
We value your business and are disappointed that you are dissatisfied
with our efforts to assist you with these non-warranty
repairs. However, we feel that we took the correct action in assisting you and
that nothing is owed.  
Ron Carter Cadillac

[redacted],
Thank you for your feedback. We take our customer's concerns seriously.
Ron Carter Hyundai is the #1 store in Texas. We do this by selling cars to several hundred happy and satisfied customers each month. While we are proud of this fact it does come with challenges. When...

regularly selling and leasing over 400 new Hyundai’s and pre-owned vehicles per month misunderstandings can and do occur from time to time. Regardless, you certainly should have received the best treatment possible from our team and a clear explanation of our policies & promotions. Our apologies.We feel that part of the confusion may have stemmed from the gift card promotion we had for purchasing a new vehicle. Even though the promotion was not on Pre-owned we would like to offer you a $300 in store credit to be used in Sales, Service, Parts or our Finance Department. If this is agreeable, please email [redacted]Again, we apologize for any inconvenience.
Sincerely,Ron Carter Hyundai

WORST EXPERIENCE EVER AT A DEALERSHIP. STAY AWAY FROM THEM!
They advertise falsely on the internet, show discounts that you do not get. They keep you there for hours, and you sign papers, then they ADD numbers to the paper and you never see it again. We also were required to purchase their 'protection plan', but just before going to the finance department, after over 3 hours of waiting ... should have been a clue ... we were asked to sign one last form before 'entering' finance. It was blank, again, another clue!, and it was 'we do not owe you anything form', which means that you don't RECEIVE the protection package that they sell you. It is a complete scam. The Invisi Shield and the Polysteel protection are plans that have to be applied to the car after the fact, and you leave, and never get it because they don't OWE you anything. How does a dealership get away with selling product and not delivering it to the consumer? Unbelievable. If you are [redacted] enough to get scammed by them as we were, then file with the Revdex.com, file with the [redacted], file with Hyundai Corporation, whoever you can. They are awful.