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Ron Carter Cadillac, Hyundai, Genesis

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Reviews Ron Carter Cadillac, Hyundai, Genesis

Ron Carter Cadillac, Hyundai, Genesis Reviews (104)

Ms. [redacted],Thank you for your feedback. We take our customer's concerns seriously.Ron Carter Hyundai is the #1 Hyundai store in Texas. We do this by selling cars to several hundred happy and satisfied customers each...

month. While we are proud of this fact it does come with challenges. When regularly selling and leasing over 400 new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to time. Regardless, you certainly should have received the best treatment possible from our team and a clear explanation of our pricing and limitations, if any. Our apologies.We certainly would be happy to sell you and every customer the vehicle at the advertised price. We would also include three additional $25 gas cards for your time and travel.If this is agreeable, please contact Anthony [redacted] at 281-2[redacted] or [redacted]  Again, we apologize for any inconvenience.Sincerely,

[redacted],I read your email message, and first I want to apologize for the
experience. Next, I would like to have a chance to speak with you and set a time
aside that we can make things right by either getting your bumper fixed or
putting a deal together that makes sense...

for everyone. Please call me at
[redacted].-Jason E[redacted]General Sales Manager

STAY AWAY! STAY FAR, FAR AWAY !
I have bought probably twenty personal cars over my lifetime. Many of the dealerships that I dealt with were truly outstanding and my transactions were even enjoyable. My "buying experience" at Ron Carter Clearlake was absolutely the WORST I have ever encountered. The so called service after the sale was a battle. Once you sign, you become an unwanted burden and adversary. These people would rather argue with you than take care of a problem. Very poorly run operation. Be ready for their $3000 Poly Shield Protection add-on to advertised prices. NEVER AGAIN.

12/29/2016, I called Ron Carter Hyundai and I verify that they had the 2017 Hyundai Sonata 2.0 Turbo Limited; which they verified "yes". I said, I'll be there in 20 minutes to test drive it; however, I would be in a rush due to some unfortunate family emergency.
Upon arriving there, I awaited in the room for approximately 4 minutes (understandable) to speak to either Veronica or Vanessa.
I spoke to Veronica and she said they have them in but it would take approximately 30 minutes to get the car to tea drive as it wasn't physically on their primary lot (secondary lot). I said okay??? Well, I said, "I can't wait that long and Veronica said she can send the detailed invoice specs to my email. (never received them) and this was important because she insisted that this model had heated steering wheel, as well as bird eye camera system.
Per all the research I've done, I didn't NOT see that and was intrigued. Called over 7 times and spoke with numerous people but no follow up (phone)
Alexis, Alex (manager), Christian (manager), Vanessa (she was the nicest), Lauren (nice but didn't follow up), Melissa (nice but didn't follow up) and when I finally got ahold of Veronica, she said she sent it but I confirmed I didn't receive it in neither my inbox nor junk and she said she will send it again and I requested her to follow up with a phone call to verify I revived it.
Long story short, no answer, bad customer service. If she was mistaken, simple honest would have been suffice to save me time from following up numerous times.

Revdex.com:
This letter is to inform you that Ron Carter Cadillac, Saab, Hyundai has carried out to my satisfaction the resolution it proposed for my complaint, filed on 8/28/2016 and assigned ID [redacted]
Regards,

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 10450176, and find that this resolution would be satisfactory to me.  
Sent: Thursday, February 26, 2015 9:12 AMTo: [redacted]Subject: Response   I tried to accept the message from Ron Carter as resolved, but I have no option to type a body of response. The email will not respond without a body typed. I am at a loss. Can you manually accept my response?   [redacted]

Mr. [redacted]
Thank you for your feedback we appreciate your having shopped with us. We take
our customer's concerns...

seriously.
Ron Carter Hyundai is the #1 Hyundai store in the Houston area. We do this by
selling cars to several hundred happy and satisfied customers each month. While
we are proud of this fact it does come with challenges. When regularly selling
over 400 new Hyundai’s and preowned vehicles per month misunderstandings can
and do occur from time to time.
On our website, each vehicle’s detail page fully explains how our prices are
determined and breaks down all discounts and rebates in great detail. On all
inquiries we ask our sales team to explain that the price shown is “after all
rebates and discounts”. If we did not do this, we apologize. Yes, some rebates
you must qualify for, others not.
In regards to the dealer installed features not being on the vehicle that you
selected, you are absolutely correct, we should have sold you the vehicle
without any “add-ons”. That being said, we would be happy to sell you vehicle
with no installed features and apply all discounts and rebates that you qualify
for.
If you would like to pursue this offer, please contact our General Manager, [redacted], directly at [redacted]
Again, we appreciate your having visited with us and apologize for any
inconvenience.
Sincerely,
Ron Carter Hyundai 

Advertised a price for a new
vehicle on their webpage, which was a significant discount, called dealer to
verify that was the actual price, they confirmed it was.I drove out to Ron
Carter Hyundai and spoke with a salesman who proceeded to tell me the 11,710
price was actually over 26,000 and there was no way they could sell me the
vehicle for the advertised price. They added extras to the price that were
not even installed or added to the vehicle. The car was actually just off the
truck and still had all the transport paperwork and plastic wrapped
everything.The dealer is still advertising other vehicles in the same fashion
and still no mention on the webpage of conditions or requirements to
"qualify".




         





Prefer to be able to purchase the
vehicle for what it was advertised.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]
Regards,
I have attempted to call but have not received a call back. The cookie cutter message/response from their representative does not portray the experience of a lot of customers. I paid for a service yet received less than subpar service. Again I am waiting for the refund of my service plan.

Mr. [redacted],We again apologize for the lack of communication on our part. This is a problem that comes with having over 40 sales associates & managers. Not that this should be your problem but communication is not always what we would like it to be. We are continually working to make things better.Ron Carter Hyundai

[redacted],
Thank you for your feedback we appreciate your business. We take our customer's concerns seriously.
Ron Carter Hyundai is the #1 Hyundai store in the Houston area. We do this by selling cars to several hundred...

happy and satisfied customers each month. While we are proud of this fact it does come with challenges. When regularly selling over 400 new Hyundai’s and preowned vehicles per month misunderstandings can and do occur from time to time. Regardless, you certainly should have received the best treatment possible from our team and a clear explanation of our pricing and any limitations. Our apologies.You certainly can buy the vehicle for the advertised price. The math that you provided indicates an additional $500 rebate. Based on our notes, we believe that would be the Boostup rebate that you are referring to. You become eligible for the $500 matching Boost once your account has been open for 30 days. At that time, you would need to fund the account with $500 (if you have not already done so) and Hyundai will match it.If you would like to finalize your purchase, please email Chris Premont at intern[email protected], we apologize for any inconvenience.Sincerely,Ron Carter Hyundai

Mr. G[redacted]Thank you for sharing your concerns. We take our customer's satisfaction seriously.We are sorry to hear that your are unhappy with the performance of your Hummer and the repairs that we have made.Your message has re[redacted]ed us at a time when many of our Managers...

are on Holiday. Following their return, please expect a more detailed response.Thank you again and Merry Christmas!Ron Carter Cadillac

Mr. [redacted], 
My name is Christian and I am the New General Sales Manager with Ron Carter Clear Lake Hyundai. I wanted to personally reach out to you. I called the number I have for contact at

color="#1155cc">281-221-8635 but was unable to reach you. If you could, please contact me direct.
 
As the New General Sales Manager here at the Dealership, I wanted to make sure you receive anything you were promised by prior management. Please allow me a few minutes of your time to correct this, Mr. [redacted].
 
Thank you so much, I hope to hear from you soon and I really appreciate the opportunity to assist you.Christian [redacted]Ron Carter Hyundai281-283-7065

After emailing several times with Christian [redacted], salesperson @ Ron Carter Hyundai, I made an offer on an advertised vehicle. He emailed back and said his manager thought this was a reasonable offer. We jump in our car, drive 70 miles down to the dealership via Beltway 8 with $12 in tolls during rush hour traffic. We get there, Christian [redacted] is "missing in action". Some guy named Justin then tells me that they can't sell the car to my for the price I was told. He then trades me off to a Ralphie [redacted] guy that tells me the same thing. I tell him & show him that I have the emails agreeing on that price, he tells me that it's not a binding written quote. I ask for the General Manager, Anthony [redacted], who has also emailed me several times. I'm told that it's after 6 p.m. and he's gone "missing in action" too. This dealership is a scam, they are all liars and do bait & switch. DO NOT DO BUSINESS HERE, go elsewhere. After 4 wasted hours of my time, when I got home at almost 9:00 p.m., I called the general manager Anthony [redacted]'s office phone. He answered, evidently accidently. He sounded sincere and asked what he could do to make it better, he took both of my phone numbers. Anthony....I'm still waiting on your call. LOL. I guess it was a blessing that I ended up NOT buying a car from Ron Carter Hyundai. I also found out that their Revdex.com rating is a D+, no wonder why??!! Your advertising is misleading & false. Your salespeople and entire dealership is unethical!! I feel sorry for anyone who has done business with you that has been mislead and taken advantage of!

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and have determined that this proposed action would not resolve my complaint.  [Provide details of why you are not satisfied with this resolution.]On your mail. It has no language stated In
regards to the actual cash value of your vehicle (as described in the
mailer) it is subject to inspection, equipment, mileage and condition. My three phone call confirmed that fact 3 times before I went to the dealer.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Please note the dealer does not dispute the primary concern for this complaint being filed. Which is their discriminatory practice of selective selling to only buyers that agree to offer them a documented follow up high customer satisfaction rating. It is hard to imagine this unethical type of business practice is acceptable in today's business world. If this practice is legal, then at a minimum it should be disclosed up front when dealing with customers and not as a strong arm tactic at the 11th hour when signing a final sales contract. To get their point across, maybe they should post a large sign in their lobby stating "We reserve the right to refuse service to anyone."  
To resolve this issue, I offer to buy a comparable equipped vehicle at the prior agreed price and terms.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  I originally visited Ron Carter; talked to several salespeople; waited for a manger to call me back, who didn't; filed a complaint; and then waited for a response from Mr. H[redacted] regarding my request to honor their advertised pricing. Unfortunately, in that time, Ron Carter has raised their online prices. Mr. H[redacted] has agreed to sell me a car at the advertised price, but not the original pricing which brought me to their dealership. The difference is approximately $3,000. 
Of course, there are many prices to consider. Right now they have the same vehicle advertised for $28,000 here,  $26,525 here and even $22,625 here. That's the best price I seen, and it was updated only two days ago. All of their vehicles on that site, including other [redacted]s, are similarly priced, so this cannot be a singular error in pricing.
I believe all of their follow-up conversations and attempts to address complaints are disingenuous in that they are of course aware of their own deceptive pricing and tactics and not willing to commit to anything or reform the procedures that are driving people through their doors. I guess people have just become complacent and even grown to accept a certain level of deception and, unlike myself, eventually compromise once they are there.
[redacted]

Mr. [redacted],
Thank you for your feedback. We take our customer concerns seriously.
In regards to the question of fog lights there seems to have been and internal breakdown in communication, and you are indeed entitled to having the fog lights installed.
We may have already reached out to you...

directly to arrange for the installation. If we have not done so, please feel free to contact [redacted] at [redacted] We apologize for any inconvenience this may have caused.
Thank you again for your business.
Ron Carter Cadillac

[redacted],
sans-serif; color: #555555;">Thank
you for your feedback we appreciate your having shopped with us. We take our
customer's concerns seriously.
Ron Carter Hyundai is the #1 Hyundai store in the Houston area. We do this by
selling cars to several hundred happy and satisfied customers each month. While
we are proud of this fact it does come with challenges. When regularly selling roughly
500 new Hyundai’s and Preowned vehicles per month misunderstandings can and do
occur from time to time.
We worked for several days on securing financing for the vehicle that you
selected and while we did obtain an approval, it was on a lower priced vehicle.
When you returned with the first vehicle we offered you the alternate vehicle
at a lower cost and lower payment, which you declined.
We sincerely feel that we did the best we could for you considering the credit
that we were presented with.
We
apologize that we were not able to facilitate terms that were agreeable to you.
For your inconvenience, we will be sending you an additional $** in gas cards.
Again our apologies and thank you for visiting Ron Carter Hyundai.
Ron Carter Hyundai

[redacted],
Thank you for...

your feedback we appreciate your having shopped with us. We take
our customer's concerns seriously.
[redacted] is the #1 Hyundai store in the Houston area. We do this by
selling cars to several hundred happy and satisfied customers each month. While
we are proud of this fact it does come with challenges. When regularly selling
over 400 new Hyundai’s and preowned vehicles per month misunderstandings can
and do occur from time to time. Our policy is that we do not negotiate via phone and we should
not have engaged in any conversations to the contrary. We apologize for any misunderstand
and not coming to an agreed final price.
We will be sending you three $25 [redacted] / Gas Cards for your inconvenience.
Please email your physical address to [redacted] and we
will overnight them to you.
Again, we appreciate your interest in [redacted] and apologize for any
inconvenience.
Sincerely,
[redacted]

Sent: Wednesday, December 10, 2014 3:16 PMTo: drteamSubject: Re: Revdex.com of Houston and South Texas- Complaint regarding...

Your Business #10339048   Greetings! Please remove this complaint from our file. This was resolved on 12/8/14 (the night before we received the complaint) when we agreed to rescind the deal and accepted the purchased vehicle back. The customers trade in was retrieved from auction and can be picked up this evening. The customer is aware of this.   Thank you!   Chris P[redacted] eCommerce & Business Development Manager Ron Carter Clear Lake  - Cadillac Hyundai Best [redacted] Mobile [redacted]www.roncarterclearlake.com

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