Rooms To Go

Delivery was scheduled for 1/24/18, after many lies and excuses the furniture was delivered on 1/26/at 6:AMFurniture was delivered damaged
Received a phone call on 1/23/notifying that the truck had broken down and will now be receiving my furniture on 1/24/between 5PM & 9PM instead of 1-5pmThe furniture was not deliveredDid not hear back from them until 7:20AM on 1/25/to inform me that they will be at my home in minsI was already at workCalled customer service and they flat out lied to me and told me that they would deliver my order at 6pm that eveningThe truck driver called me and told me that there was no way he could make it back from Long Island before 10pm and that they knew thatHe could deliver my order was 1/26/at 6AMI lost a day of work on 1/24/waiting for a delivery that did not come and countless hours trying to reschedule a delivery for said order only to receive goods that are damaged and must be replaced because they do not refund

Delivery was scheduled for Saturday April between and 5pmWe did receive updates that the delivery driver was behindSecond phone call stating that the delivery was pushed to and 8pmI was okay with this time then around 6pm received a third phone call stating that the delivery was pushed to to pmAgain no problem as long as I receive my stuffAround pm a fourth call came in stating that delivery would not happen and that I would receive a one hour advance call today Sunday April thWhen I proceeded to ask questions their representative hung up on meI have contacted them several times in the past hours and all the response I receive is that they do not know when my furniture will be deliveredI paid a good amount of money for this delivery and the dateTime frame was negotiableMy family and I are currently sitting on the floor seeings how I was under the impression that I would have my furniture that I paid for would be here by nowI have missed church

Delivery and Customer Service Issues
My husband and I ordered the following on Labor Day 2016: loveseat, sofa, dining room table and chairs, coffee table, and end table Our loveseat and sofa were to be delivered on 9/24/ When we hadn't seen them by 1pm, we called the local store only to discover we had no delivery schedule for that day because somehow a person in TN's information had been put on our order instead of oursPlease keep in mind, we purchased this furniture through the in store financing option of 60months at 0%, so the store had all of my accurate information The store managers on duty that day were not helpful or even returned our calls with a new delivery dateWe had sold our old couches at that point and had family coming in within daysThe earliest they could get it to us was 9/They called my husband at 1pm to say it would be there within an hour...it didn't show up until 9pmSo my husband missed half a day of work for nothingWe were assured that

They have delivered Damaged furniture times and now refuse to attempt to redeliver againThey refuse to take back or offer an acceptable refund
In December we bought a complete bedroom set for our daughterThe set cost over $2100, from the onset we had to wait two months to get the furniture deliveredIn February Rooms to Go first tried to deliver the bedroom setThis began by them telling us that we would be the first delivery of the day so we made plans accordingly and my husband took off work because I had to take my children somewhereThen we received a phone call letting us know halfway through the day that they accidentally pack the truck incorrectly and our delivery was at the back of the truck and would be the last delivery of the dayThis obviously ruined the entire day, my husband had taken off work expecting a morning delivery and therefore was unable to goThey do not arrive at our house until after PMI called and I complained and all I was told was

Driver damaged my solid wood flooring and Rooms to Go refuses to pay to replace it as recommended by the estimate provided to Rooms To Go
On or about July 20, 2017, I purchased a sleeper chair ("chair") from Rooms To Go at the Jacksonville, Florida location When the chair arrived it was damaged and I placed a called to Customer Service The customer service representative arranged to have the damaged chair picked up and replaced with another Upon arrival of the second chair I, along with the delivery person, realized that it was in worst condition than the first and refused delivery I placed another call to Rooms To Go customer service and requested that the chair be picked up and a refund be given When the chair was picked up one of the three delivery personnel did not secure the chair and the mattress portion fell out and damaged the solid wood flooringI placed another phone call to Rooms To Go customer service and was transferred to the Claims Department The represent

Attempt at Delivery was made to my residence with my mom down the streetNo advance call was made and delivery driver left without attempt to contact
Order #XXXXXXXXi
An order was placed online for a very nice TV stand weeks ago to be delivered on for my birthday on per RTG they will call days in advance with a hour delivery windowWe received the delivery window for the times 9am-1pmMy mother came from minutes away to be there for the deliveryShe went to visit with my Aunt which whom lives houses down on the very same streetMyself and my boyfriend reached out to RTG days in advance to make sure someone called when on the way so my mom could walk over and wasnt waiting at my house all alone(even if minutes in advance) But we requested hour JUST to make sure she was there
Here it is the day of delivery and we receive a call from Corporate stating no one was home for the delivery so they leftThe lady stated the drivers are suppose to ca

The customer care practices of this business are unacceptableI was within my warranty period and told that my furniture would be professionally cleaned and cushion covers replacedMy furniture was not cleaned and only cushions with broken zippers were replacedThe furniture that I purchased was not well crafted and I am disappointed that I did business with this organizationI highly recommend those who are seeking to purchase from this organization to look elsewhere

Made the mistake of buying a sectional couch there $cash, the unit arrived and the main sofa was caved in on the side and the recliner would not operate,they made notes and arranged for a new one to be delivered in two weekscouch arrived and days later the motor broke,called to report it, was told they would send a tech out to repair it, in another two weeks to fix it,I was out of town and had to have my son stay home from school to meet the tech,because they will not negotiate delivery times.got home later that night asked my son what happened, he said the guy told him they would have to order another motor, no explanation of when it would be here so I could actually use my couch? After waiting a month I went back to the store were I purchased the couch to find out
When I walked in the store the bubbly lil blond lady said welcome to Rooms to go how can I help you,when I told her my problem and she realized she would not get commission her whole attitude changed and told me in a curt voice,we do not do repairs here and walked offWent to the back office hoping to talk to someone in their little cage like office,and was told the exact same thing by what I am assuming is their office manager who actually left the confinement of the jail office to hand me a brochure with a number on it and said call themWhen I did call them they said they were going to bring a new couch in stead,this is the last conversation I had and that was two weeks ago, still no couchtheir customer service after the sale *** from top management all the way down to store level management and sales associatesNeedless to say will never buy from them again

They said our rooms were not ready and believed the delivery driver who was in a hurry of going home that left without installing any furnitureNow they refuse to set up the furnitureNever buy anything from themThey are Cheats

month old reclining sofa broken and will not honor warrantyBad merchanddise
On February 19, we purchased a reclining sofa sku# XXXXXXXX from Maria #XXXXXX @ Store# XXXXX, Order# XXXXXXXDelivered on 2/22/in which we had to pay an extra to have it express delivered because we were both off on vacation at that timeIn October the recliner mechanics on the right side started hanging up.My wife started calling customer service in December about it because she had retired and was able to stay home for service callsOn 12/15/the tech came did an adjustment and said that should fix the mechanical part as well as the right side cushions from leaningIt didn'tCalled back on December 27th Tech came out with a supervisor and re-aligned it along with adding double cushioning on top of the old cushions on both end because he said it was made in China and eventually would not hold upNow our sofa looks horrible and sits horribleOn Jan17th, another tec

I purchased an extended warranty on a love seat and now I have called to get it repaired and they told me no it don't cover that
Rooms to Go has done this to me before and I am so upset because they took my money and now I don't get anything in return I specifically paid for an extended warranty on this piece of furniture and now they will not honor it It was good for years and my years is not overI am tired of being cheated

The delivery service
I purchased two sofas on 07/04/I specificity told the sales then to deliver the furniture after 5pmPer their policy they are suppose to call two days in advance before the items will be deliverI did not get a call until the day offI find this every unprofessional! Now because of this inconvenience I have to wait another week for my items to be deliveredI expect better from such a big company

starsPurchased a dining room set for FL home and hardly ever usedThe bonded leather started cracking after a year and are now just decomposing and peeling off Chairs are covered when not in usesales staff at Glades Rd store were courteous, but should warn customers of cheap materials used, especially as this is not a new problem for RTG or this material Customer service couldn't care lessDon't waste your money

My hardwood floors were damaged by the defect furniture delivered on 2/6/customer order XXXXXXXXWill not accept quote for repair
My hardwood floors were damaged by the defect furniture delivered on 2/6/customer order XXXXXXXX from Rooms to goThey received two quotes from Viking Hardwood Floor for $and Above Flooring for $to make repairThe claims department is only $acting as if they are the expert for repairThey are also communicating if I don't take the $they will close my claim which is unacceptable

Purchased a Sealy Firm Mattresss set delivered on May 6, This mattress has already sunken in on the sides and bunched up in the middle
I purchased a Sealy Firm Mattress Set due to the need for the support for my backThe salesperson was excellent in helping me with my purchase, however the delivery people were unwilling to set up the bed frame that I purchasedNeeding a firm set, I have only had this set for a little over a month and its already sunken in on the sides causing more pain in my back and abdomenI called customer service and they sent a gentleman out to measure the indenture and I was told that it was not deep enough for the warranty to replace itIt has now sunken more causing even more discomfortWhat I need is to have these picked up so that I can purchase a better product asapI've never seen mattresses of such poor quality to cause problems in such a short period of time

Purchase mattress and adjustable bases which doesn't work.excahnge requested
Almost two months ago we purchase a sectional piece, memory foam mattress and adjustable reclining mattress basesThe bases has been out of order since day one , we have requested to remove the basis and replace with box springs to eliminate the adjustable issueRooms to go won't do it , they want to fix the adjustable Our thinking is , why we need to be bond to a contract that rooms to go hasn't been able to honorPlease help us to get this solvedThanks

I purchase sofaf sets and both have the same problem with the surface coating disbonding
Ticket #XXXXX rooms to go gives all details of correspondence between Rooms To Go and ourselves
## Please enter your reply above this line ###
Ticket #XXXXX
Started
Jan,
Please refer to the correspondence belowShould you have any additional requirements or items related to this matter outstanding, please reply to this email
Kristie
Hello ***,
Thank you for contacting us backIs there any cracking and peeling on the brown set? If so, we will require pictures for both sofasWe will need picture to show the cracking and peeling issue and also overall pictures of both sofasOnce we have the requested pictures, we will be in contact
Regards,
Kristie
Mar, 10:
You
Hello
This could be the order number for teh other set XXXXXXXXI
Regards
***
Mar, 15:
Kristie
Hello ***,
Thank you for contacting usOn your or

Regardless of the situation of the buyer Rooms2Go refuses to accommodate changing a delevery time that they self-imposedVery rude customer service
We purchased a $recliner (including delivery & set-up) from RoomsToGo, Knoxville Tn (salesman Wayne Smith)We had a delivery date for the afternoon of 11/30/The original delivery was canceled after they phoned us & left a message saying it would be early morning, changing it from the agreed upon afternoon deliveryNow the company is bullying us into a time schedule that we specifically said from the day of purchase & numerous times via the customer service phone calls that we could not be available or homeWe have explained, to deaf ears apparently, that my husband works hour day shifts, days a week, with no vacation time availableIf he was to miss work it could cost him his job because of it not being a medical reasonI'm not home in the mornings due to my mom dying of cancer in her home & I'm her caregiverIn the af

Furniture Not Delivered with no explanation and now a refusal to cancel and issue refund
I placed an order (#XXXXXXXX) on January 2, at the Asheville, NC Rooms To Go store for a bedroom set and two desk chairs, totaling $2,including a $delivery and schargeThe furniture was to be delivered on January 9, between the hours of 12-We cleared out my son's bedroom to prepare for the delivery and I took off workBy 6:30pm on January 9th, the furniture had not arrived and I had not received a phone call from customer service, the driver, the store, or anyone to update me on the status of the delivery so I called customer serviceI was supposed to receive a call back but never heard from anyoneThe furniture was not delivered on the 10th and no one contacted meThen on January 11th I called customer service and asked to cancel my orderI was told that I would have to talk to the store in order to cancelSo I called the store and was told the delivery man

No customer service!
Ordered a bunk bed from Rooms to Go, our on my rooms to go credit card which I have had a few years, pay it off and keep openAssociate scheduled the first delivery weeks later but on the deliver date they brought the entirely wrong bed so had to reschedule delivery a second time but they claim they couldn't come for more weeks, they call the morning of the second delivery and tell me the driver didn't load my bed on the truck, I wait on customer service line for over mins before some comes on the phoneThey still haven't scheduled the third delivery, at this point I am paying for items over a month that I have to received and want a refund for items undelivered for lack of empathy, for lack of responsibility for their mess up, for appalling lack of customer service, but mostly because they have failed to deliver new products that have been paid for by the customer! They have dropped the ball in every aspect, even their customer service recording is not c