Rooms To Go

delivery, I was told that my delivery was supposed to be 01/18/between 10am -2pmI told them to call be an hour ahead no phone call from no one
delivery, I was told that my delivery was supposed to be 01/18/between 10am -2pmI told them to call be an hour ahead no phone called and then I am told someone called on 01/17/saying they had to resheudle me which no one did because I was in class at 5:talking to customer service was a mistake, they were so rude, I am on the breaking point with this company to cancel a order

Rooms-has not delivered my furniture and their product is coming apart
I order nearly $of furniture from the store to be delivered on December 23, As of this day I still do not have all of my furnitureFirst they brought the wrong end tables, forgot the dresser, delivered a broken drawer, and failed to deliver the dining setDelivery #they brought the kitchen set with a broken chairDelivery #to fix it they stood me upI went to the store twiceThe manager said he would sen me a replacement drawerHe did notDelivery #they brought the right end tables but not the chairDelivery #they stood me upThis is the worse experience I have ever had with a vendorI lose thousands of dollar in time everyday I take off work sitting at homeI don't trust them anymore and need help to fix the problemThe sofa I ordered has so many itchy strings coming through the fabric that I can not sit on itIt nearly breaks me outRooms To Go does not care about the custo

I was informed that the bed I ordered from Rooms to Go from website was NOT returnable to a Rooms to Go storeThat fact was never disclosed pre-sale
I was informed today by Rooms to Go customer service (Brent M) that the bed I ordered from the Rooms to Go website($299,Order Number: XXXXXXXXi) was NOT returnable to a Rooms to Go store
The item pictured on the Rooms to Go website was completely different in color from what I receivedTherefore, the item needs to be returnedDespite this, I was told the item could NOT be returned to a Rooms to Go storeHowever, at no time during my purchase was this very critical fact disclosed
The very reason I purchased this item from Rooms to Go (rather than a similar item from Amazon.com) was because I could return the item to a store rather than having to deal with shipping it backIf that was NOT the case I would have never purchased the item from Rooms to Go,
After explaining how the item I received was not as pictured, I even of

Damaged tv stand
I ordered a tv stand from roomstogo it was shipped my ups and left at my door for me to set upOnce I opened the box to inspect the parts a couple of the parts were broken and scrapes all overI called the vender to resolve the issue who instructed me to take pictures and send them which I didThey then said they would call me back and scheduled it to be either picked up or inspectedA representative from rooms to go stopped by and said that the item is damaged beyond repair so he would have to put in a ticket then I would have to wait for another callOne week later I received a call stating that they will reahip the product through ups and could not guarantee me that I would be receiving a tv stand that was not damagedNot wanting to go through this process again I decided to ask for a refund the representative assured me that this could me done and said now the case would be sent to a different department and I would have to wait for another call, that was tw

Down payment not clearly stated in finance options
The down payment was not clearly stated in the finance optionI called the Sales department and they advised that it could be waived by calling and/or going into the showroomI called the showroom and they advised that the online sales department lied and they're not sure why they would say that, because they cannot waive the down paymentSales department associates seemed unknowledgeable about the finance and down payment options, unsympathetic and put the blame on each otherThe whole reason I financed was so I did not have to put any money down, yet that's exactly what ended up happeningI will not be shopping here again and I will be leaving a review about my experienceThe terms and conditions and hidden down payments need to be clearly expressed in your finance optionsIf I would have known about the down payment, then I wouldn't have waisted my time, effort and money with this company

Furniture delivered damaged tried to have fixed for months with no help by management
Dining room set ordered an waited weeks for delivery when delivered two chairs damaged when telling the delivery person I was then told to contact customer serviceWhich I did immediatelyI have been trying to get this resolved for over two months I have called their number and the store where purchased they do not care and blame you for the issues

Non delivery of furniture, hang ups by customer service and managersLies being told for reason of non delivery
Purchased baby furniture on 12/with delivery on 1/Contacted on 1/to have delivery rescheduled for 1/due to snow stormContacted on 1/stating delivery truck in accident so delivery rescheduled for 1/contacted on 1/hour prior to delivery to be told delivery man had family emergency so would have to try to reschedule for next dayWent to store only to be told furniture still was not in area but was still in NC and they would try to get it delivered on 1/Waited all day, started getting calls late afternoon that delivery would be close to midnightStated that was unacceptableDispatch said they had sent email to manager and he would be contacting meHe never didContacted store at 7:to be told by manager that she guaranteed delivery within the hourNO delivery no other messages receivedTry sending email to Florida office only to get reply back

This is the worst experience of my life I order some furniture month ago on November and paid to be delivered on December I call to see what
This is the worst experience of my life I order some furniture month ago on November and paid to be delivered on December I call to see what time my furniture was going to be delivered and they said that there was no delivery set up I was angry no problem I hire two guys to pick up the furniture the next day cause gabriel to me to pick them up what did they do the furniture its no where to be found and the only thing lisa the monager can tell me is that she will call me back the worst experience im still waiting with no response

First delivery they delivered the wrong furnitureThey never showed for 2nd delivery to correct the 1st delivery
You
Good Evening,
My order XXXXXXXXEX never showed upI was told my time window was from 2-6pm on July 21, Someone called a little after 2pm and asked how my delivery wentI stated that my delivery is not hereShe said, "Oh, we will call back when delivery is made." Then she hung up the phoneI then called the customer service line and attempted to do the not wait on the phone and call me backNo one ever called me backAfter 45ish minutes I did the Live Chat in which I was told that delivery was madeI explained no it hasn't and I've been here all day waitingThey asked me to give them a few minutes then came back and stated that the delivery driver will be here before 6pmI then stated that if they were not I would contact them againThey stated that Customer Service would close at and chat would close at At 515pm I tried to use the chat s

Avoid delivery services from Rooms To GoThe delivery crew destroyed my hickory floors, the stair nosing, and the stringer board on my staircaseI was left with a broken wood stringer and gouges in the woodTo make matters worse, the crew did not bring all of the parts necessary to assemble the twin over full bunkbed with trundle that I purchasedThey advised that the necessary parts would be ordered and delivered directly to my house, then I would have to call to reschedule assemblyHowever, the parts assembled by this delivery crew were also damaged beyond repair and the entire bunkbed will have to be replacedit looks like thrift furniture
Based on the amount of damage, I called customer care and the first woman with whom I spoke was rude and unhelpfulThe second woman, Desirae, was in contrast very helpful and has ordered a new bed to be delivered hopefully by the end of the weekI also called the store in Newnan, GA and spoke with the manager, Mark H., who is putting me in touch with James E., who I presume is a district manager, and he is supposed to advise me on how the damage to home will be repaired or perhaps how I will be compensated for the damageI also spoke with Jessica, from the delivery department, who called whilst I was writing this reviewshe, too, was very helpful and apologetic and is working to help me resolve this nightmare situationHeed this forewarning when shopping for new furniture and DO NOT USE the Rooms to Go Delivery ServiceFinally, the Revdex.com rating of "A+" at the bottom of the Rooms to Go page is a farceClearly the Revdex.com gives this rating to businesses simply because they pay a membership feeThe Revdex.com is allegedly non-biased, however, based on the amount of one-star reviews for Rooms To Go found on the world wide web, they must be using "new math" to arrive at their "A+" rating

Purchased a falsely advertised "leather" sofa that is peeling and flaking and the company refuses to offer a complete refund
I purchased a Sofia Vergara Sybella sectional (1001176P) from Rooms To Go in June for $At the time of purchase the items were advertised to be leatherNote- similar sofas are no longer advertised to be leather on RTG website but polyurethane and polyester
The sectional gets minimal use because I travel a lot, have no kids, and no petsBetween 2016-I noticed that the "leather" was beginning to peel in a couple areasIt progressively got worse and whenever I sat on the sofa the "leather" would peel and flake offThe sofa is now an embarrassmentI have "leather" flakes all over my carpet and clothing whenever I sit down
I contacted RTG via phone, explained the issue and was told to email pictures of the sofaDespite the year limited warranty, I received an email from CStiles (S/R Rooms to Go) offering me $in store credit

There has been mold on my furniture since delivery
On 01/17/I purchase a queen bedroom set costing $2,Order # XXXXXXXXUpon delivery/ the same day it was delivered I noticed a white power substance at the back of my dresserI wiped it offAbout months later I noticed it came backI called Rooms to Go and was told that they were looking into itI never received a call backSince then I have been fighting a losing battle.The substance has gotten on all the pieces of furniture I bought from Rooms to GoI contacted them a month ago and they sent out an inspector weeks ago who was totally lostHe told me that normally its only on one piece of furnitureBut obviously he saw it on multiple piecesHe told me they would cover it since it was on multiple pieces of furnitureI do not have this issue with any other furniture in my home but the ones I got from Rooms to GoThis past year has been very emotionally and physically draining for meI spend all my time clea

I spent $on a new bedroom set for my mom as a surprise upon returning from the hospital and they did not deliver the box spring
I spent $on a new brand bedroom set for my mom as a surprise for her return home from the hospital and they failed to deliver the box springSo the mattress is still currently resting up against the wallMy mom cannot even sleep comfortably after spending week in the hospitalThis surprise was for a fresh start after recently losing my fatherAfter trying to set arrange my moms clothes in the dresser, I opened a drawer only to find a box with the peg legs of the dresser and instructions that clearly states the legs are suppose to be mounted first before putting on the mirrorSo I cannot even properly arrange my moms clothes because now I have to wait for them to come and properly set up the dresserAfter bringing all of this up, I was insulted with a $compensationI just spent $that I could have spent elsewhereAll I wanted was t

I ordered furniture from R2G on 11/28/and paid for delivery services for today 12/07/16, but I was not given a time frame
I was given a date but not a time frameTherefore, I arranged for my sister to come to my hme after she put her daughter on the school busShe lives about an hour awayWhile I was at the doctors office around 8:00am, I get a call that Te delivery was mins awayWithout, a prearranged time frame, at least 15-20mins heads up would have sufficedThe dispatcher called back mins later saying that she's releasing her drivers while my sister was mins awayAfter my appointment, I went to the store to inform them of the situation, and they said the dispatcher with call to either confirm redelivery today or reschedule, but I never received a callI made a complaint on their Facebook page, and a representative said this same dispatcher should call me back soon, and I have yet to receive a callFinally, my sister was able to get in contact with a represent

Purchased a sectional in January we kept trying to get it to sit correctly but something was wrongThey want except responsibility
Purchased a sectional in January it was sagging in the corner we kept moving cushions around until we saw it wasn't workingRooms to go sent out a technician after we complainedHe came out a couple of weeks laterSaid it was missing some springs took pictures and sent them in said Rooms to go would contact usAfter a week and a half we never heard from them so I called them They said the technician said it near built to specs and that it was as customer preferenceSo he changed his story somewhere along the lineMy year old son is as hear and heard what he saidHe wouldn't sit on the couch because he was sweaty or he could have told it was sitting to low in the cornerRooms to go said we had to send them pictures or they wouldn't do anything we sent them picture showing there was no springs on one end and they said that was the way it was m

Rooms to go Sectional bonded leather peeling
We purchased a sectional from rooms to go and the bonded leather started peeling and flaming off Very disappointed in this sectional and in the rooms to go product

Delivery driver was extremely rude and refused to deliver furniture to my address
On Dec1st I went to the store and purchased a queen bed and a dinning table along with extra chairsI was told delivery would happen on WedDec 5thI took off work all day and the delivery never happenedThe driver called to say he was on his way and never showed upHe then called and said he could not find my houseI told him to tell me where he was and what street he was on and I would tell him how to get to my homeHe said no and that I should speak to him in Spanish and not English.He then said that since I would not do what he wanted that he was just going to cancel the order

The Rooms to Go delivery driver and his helper that delivered the base to our bed stole my pregnant wife's wedding rings on 3/12/
Purchase date: 03/
Model: Serta metal adjustable power base
Payed: $for delivery
Delivery #: XXXXXXXX or under *** *** 03/12/
Online Sales MGR: Michael -XXXX-XXX-XXXX
Delivery MGR : Deloras- XXX-XXX-XXXX
Delivery Driver: Don B.-XXX-XXX-XXXX

I purchased a chair and it was delivered with a loose arm, a few days later the material came apart and no one will help me solve the issue
I bought an accent chair SKU #XXXXXXXX for $on 11/17/and it was delivered 11/29/Immediately I saw that the arm was loose and called the store to see about their damage during delivery policyA few weeks later the arm and the material fell apart, I called the store to see if they can fix it and they sent a man over to take picturesThe man came over and pulled apart the arm and I heard the fabric rip more, he took a few photos and leftThey called me that Thursday and said it was my fault they aren't doing anythingEnraged for owning the already broken chair for less than a month I drove to the location and explained that I barely sat on the chair since I just bought a house, I asked why did the saleswoman say I'm covered for damages and it not be trueThe woman from the customer service desk who said she was the manager said

Purchased a sectional 12/5/We had noticed some chipping on front frame 8/but did not realize that defect was due to a crack in the frame
On 12/5/15, I purchased a Cindy Crawford metropolis sofa from rooms to go in GreenvilleIn August, I noticed what appeared to be scratches to the paint on the front of the couchSince I have a two year old and a dog, I didn't think much of itFast forward to a week ago when we moved our couch to hang curtains and I noticed the entire frame for the couch was cracked all the way through to the backUpon further examination, the flaws in the paint of the front of the couch were actually cracks in the woodI'm extremely dissatisfied that a 2500+ dollar couch could break so easily, as we've only had it less than a year and a halfWe don't have excessive wear and tear, as it's just my husband, myself and my year oldI understand rooms to go is not super pricey furniture and not going to last forever, but if you offer five year financ