Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that The refunded the money and then deleted my profile so I would not have any proof of what they posted line my personal information that they had no legal stand to doI tried to talk to customer service in the morning and the afternoon and at night asking have they billed me again? Never a response within many hours then when I file a complaint they deleted my profile with the proof to what they did [redacted] **, I figured it was okay to delete my profileI need it to show it to an attorney so I would like for my profile to be restoredThey stated I was rude to customer service via text but deleted the proofI did not, they are afraid and admitted they were revamping their system not to show people's personal interest and I never signed up for that.I will get media involved if I need to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This complaint, is not as black and white as Rosie C [redacted] claimsShe has signed up and upgraded her account several timesWhen she first signed up on 2:53:PM she canceled her own subscription on 4:58:PM and did not get renewed at allShe purchased another subscription on *4:36:PM she contacted us because she had created another account and could not figure out why she could not access her messageswe advised her "You created an account on Roomster using [redacted] Login that is linked to [redacted] , so click "Login with [redacted] " and make sure you are signed into your [redacted] account that is linked to [redacted] "Without contacting us, she charged us back on the last charge $2*.*via [redacted] We since issued another refund for $2*.*The customer states that she is seeking a refund for $80.00, however we only charged her $5*.*in renewals, which she has already been refunded, so we consider this matter closedHad she contacted us directly, the outcome of a refund would have been the same, leaving the Revdex.com time to deal with more important matters
All your conclusions are not trueRoomster is a legitimate website, we are on the market for many years and we have millions of satisfied customers around the worldOur voicemail clearly states that you have to contact Helpdesk for any questionsYou have purchased 5-day Subscription, we do not have a 3-day subscriptionWe can not force our members to email youIt is possible the issue is with your search and criteriaWe have no way of knowing if you make for a desirable roommate or if the rent you are asking is fair in your marketOn the Payment page, we state all the information about future renewals and how to prevent them, this information is available for the customer even before they purchase a subscriptionBy clicking on “I authorize this transaction” button, you agreed to the Privacy Policy and Terms of Use and that your card will be chargedWhen you purchased a subscription we have sent you a receipt to your email and a message to your helpdesk with the same informationWe warned you about future renewals and how to prevent future billing on different occasions and you failed to follow any of them [redacted] As a courtesy to you we have issued you a refund on the last transaction We consider this matter is closed
To Whom It May Concern: We have found [redacted] accountAccount representative has sent her instructions how to cancel her subscription and provided all the necessary information about renewal multiple times, but she still didn’t cancel her subscriptionHad she canceled her subscription before Tuesday, May **, all future billing would have ended(please see the screenshot)As a courtesy to her we have canceled subscription for her and have issued her a pro-rated refund on the last transaction We consider this matter is closed
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] She has never contacted us(please see the screenshot ‘Helpdesk”) We don’t have and never had week free trialWhen person creates a Roomster account she already uses a free versionWe have day subscription for $To purchase a subscription person has to input her credit card information and agreed to our Terms of Use and Privacy policy She could had cancel her subscription at anytime, even right after purchase to prevent any future billing, as we stated on the Helpdesk message (please see the screenshot ‘Helpdesk”)Also, there is a “Cancel subscription” link found on the “settings page” at her accountWe state this information on Roomster Receipt (please see the screenshot ‘Receipt”)$was a scheduled renewal for day subscription (please see the screenshot ‘Receipt”), not for a background checkRoomster doesn’t offer a background check We have no idea, who she met with, but he was definitely not a Roomster employeeAll her accusations have nothing to do with RoomsterWe are not responsible for what customers do outside of Roomster site We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausing I never recieved a receipt until I complained via the 24/lineThen I was sent a reciept in a responsei want a refund this is terrible customer service and frankly a scamIt is not stated at time up purchase but after and that is not rightYou are trying to say I was given notice meaning the day that I was already charged!? Refund my money your company is taking without my permission! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have any accounts that are linked to the [redacted] or to the [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have any affiliation with Craigslist and do not have control over what Roomster members do or post while on other sitesWe can only track links and emails that originate on the Roomster siteIf members are sending you links to their profiles using other methods then that we offer, we can't be responsible for where they resolveWe have our own "share tool" which is found on every listing We consider this matter is closed
Refund PolicyIf you cancel your Full Membership subscription on or prior to the end of the initial subscription period, you will not receive a refund for any fees paid for the initial subscription periodHowever, if your Full Membership subscription automatically renews as described in Section 5(C), and if you cancel your Full Membership subscription during any of the additional, successive day automatic renewal periods, you will be entitled to receive a pro rata refund of the amount you paid for the applicable day period based on the number of days remaining in the day periodSo, for example, if you cancel your subscription on day of an applicable day period, and you were charged $in connection with the applicable day period, you will be entitled to a pro rata refund for the remaining days of the day period in an amount equal to $In order to request a refund, you must first cancel your subscription as described in Section 5(D) above, and following cancellation of your subscription, you must use the “request refund” link [redacted] As a courtesy to you we have issued you a full refund on your last transaction, it has been processed and is now up to your bank/credit card company to deposit the funds back into your accountThis process can take a couple of business days [redacted]
Subscription Email Receipt sent to you on 5:33:PM to [redacted] with the subject "Thank you for purchasing a Roomster subscription”[redacted] We also sent a message to this 24/support page on thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page.” We have warned you on different accessions but you still didn’t cancel your subscription on timeHad you canceled your subscription before Tuesday, July **, all future payments would have ended
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] Her statement is not correctWe state it very clear that the subscription will be renewed unless customer will cancel the subscription before scheduled renewal will take place She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Friday, August [redacted] to prevent any future billing (see screenshot “Receipt”) All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”) But as a courtesy to her we have issued a pro-rated refund of the last transactioneven before receiving a letter from Revdex.com We consider this matter is closed and waist of Revdex.com time
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have yearly subscriptionWhen she contacted the helpdesk (she was very rude and aggressive) account representative explained her why she was charged and provided all the necessary information and documentsShe canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Sunday, September **, to prevent any future billing (see screenshot “Receipt”) All charges were authorizedShe agreed to the Terms of Use and Privacy Policy [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”) and in message on her Helpdesk(see screenshot “Helpdesk”)As a courtesy to her we have issued a pro-rated refund of the last transaction To see documents please use links below: [redacted] We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company made a charge without my authorizationPLease have them refund the overdraft fee the generatedIn addition, please let me know what criminal charges I can pursue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted] .As a courtesy to the client, we have refunded the last transaction of $29.95, for a total of $even though the premium membership was not canceled by the user (as it was the user's responsibility) before the scheduled renewal took place4:42:day subscription Refund-Approved($29.95)Refunded4:26:day subscription Refund-Approved($29.95)Refunded4:23:day subscription Refund-Approved($29.95)RefundedThank you
Roomster is an internet scam in the truest senseI was using Craigslist to search for rooms to rent and contacted a handfulThe majority of them directed me via text to sign up for a Roomster account (they provided a link that was not clearly a link to Roomster but directed me there when I clicked on it) - then, and only then, would they contact me to set up a time to see the propertiesSo I signed up for a free account and searched Roomster for the listings, which were nowhere to be foundI waited several days and texted to follow upStill no responseThen Roomster informed me that I needed to subscribe to their service (for a fee) in order to be able to receive messagesSo I did that, and still no response from any of the rentals that promised to contact me for a showingOnce I paid the trial subscription fee and completed my profile, I started getting messages about available roomsI emailed these offers back, and when I asked to see the rooms, they gave some excuse like being on a short business trip, and asked me to make a hefty security deposit before seeing the propertyWhen I responded that I would prefer to see the room first and could wait until they returned from their trip, radio silenceSo I started looking into Roomster and found loads of negative reviews and scam reports onlineI am sad that I wasted my hard-earned money and valuable time on a useless serviceBut I am even sadder that such a fraudulent company is allowed to continue to exist and to continue to steal people's money
In response to this Revdex.com complaint, We're sorry to hear your complaint, but had you contacted us directly we would have advised you that Roomster is not behind any posting on [redacted] which is a privately held company not a non-for profitWe do not have any affiliation with [redacted] and do not have control over what Roomster members do or post while on other sites.We do not post anything on [redacted] or any other site for that matterThis may be an affiliate who is doing this, we however are notWe have a clear warning to all affiliates not to do thisIf you have any links or information that we can look at we will investigate and take action right away! [redacted] Attention affiliates!We will not do business with any affiliates who post on [redacted] .We will not accept any leads that come from [redacted] .We will not pay for any leads that come from [redacted] .If you post on [redacted] your affiliate account will be terminated
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] All charges were authorized by customerCustomer purchased subscription on 1:17:AMInformation about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot) Customer canceled the subscription after scheduled renewal took placeHad she canceled her subscription anytime before Sunday, July **, as we state this on the Receipt and the Helpdesk message, all billing would have endedBut as a courtesy to her we have issued a pro-rated refund [redacted] We consider this matter is closed
Revdex.com:I appreciate that the business has responded and refunded the amount, but according to the dates and times given, the services were charged before the hour mark-- days, hours, minutesI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To whom it may concern: We have received a Revdex.com complaint letter from the [redacted] We have found his accountHe has never contacted the Helpdesk about any issueHad he contacted the Helpdesk we would have assisted him with the issueAlso If person thinks that someone is a scam artist, fraud or has inappropriate content, he can report a user by clicking on the "Report” button at their profileAnd we will investigate it Also we have a warning, not to wire any funds to people you have never meet before [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that The refunded the money and then deleted my profile so I would not have any proof of what they posted line my personal information that they had no legal stand to doI tried to talk to customer service in the morning and the afternoon and at night asking have they billed me again? Never a response within many hours then when I file a complaint they deleted my profile with the proof to what they did [redacted] **, I figured it was okay to delete my profileI need it to show it to an attorney so I would like for my profile to be restoredThey stated I was rude to customer service via text but deleted the proofI did not, they are afraid and admitted they were revamping their system not to show people's personal interest and I never signed up for that.I will get media involved if I need to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
This complaint, is not as black and white as Rosie C [redacted] claimsShe has signed up and upgraded her account several timesWhen she first signed up on 2:53:PM she canceled her own subscription on 4:58:PM and did not get renewed at allShe purchased another subscription on *4:36:PM she contacted us because she had created another account and could not figure out why she could not access her messageswe advised her "You created an account on Roomster using [redacted] Login that is linked to [redacted] , so click "Login with [redacted] " and make sure you are signed into your [redacted] account that is linked to [redacted] "Without contacting us, she charged us back on the last charge $2*.*via [redacted] We since issued another refund for $2*.*The customer states that she is seeking a refund for $80.00, however we only charged her $5*.*in renewals, which she has already been refunded, so we consider this matter closedHad she contacted us directly, the outcome of a refund would have been the same, leaving the Revdex.com time to deal with more important matters
All your conclusions are not trueRoomster is a legitimate website, we are on the market for many years and we have millions of satisfied customers around the worldOur voicemail clearly states that you have to contact Helpdesk for any questionsYou have purchased 5-day Subscription, we do not have a 3-day subscriptionWe can not force our members to email youIt is possible the issue is with your search and criteriaWe have no way of knowing if you make for a desirable roommate or if the rent you are asking is fair in your marketOn the Payment page, we state all the information about future renewals and how to prevent them, this information is available for the customer even before they purchase a subscriptionBy clicking on “I authorize this transaction” button, you agreed to the Privacy Policy and Terms of Use and that your card will be chargedWhen you purchased a subscription we have sent you a receipt to your email and a message to your helpdesk with the same informationWe warned you about future renewals and how to prevent future billing on different occasions and you failed to follow any of them [redacted] As a courtesy to you we have issued you a refund on the last transaction We consider this matter is closed
To Whom It May Concern: We have found [redacted] accountAccount representative has sent her instructions how to cancel her subscription and provided all the necessary information about renewal multiple times, but she still didn’t cancel her subscriptionHad she canceled her subscription before Tuesday, May **, all future billing would have ended(please see the screenshot)As a courtesy to her we have canceled subscription for her and have issued her a pro-rated refund on the last transaction We consider this matter is closed
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] She has never contacted us(please see the screenshot ‘Helpdesk”) We don’t have and never had week free trialWhen person creates a Roomster account she already uses a free versionWe have day subscription for $To purchase a subscription person has to input her credit card information and agreed to our Terms of Use and Privacy policy She could had cancel her subscription at anytime, even right after purchase to prevent any future billing, as we stated on the Helpdesk message (please see the screenshot ‘Helpdesk”)Also, there is a “Cancel subscription” link found on the “settings page” at her accountWe state this information on Roomster Receipt (please see the screenshot ‘Receipt”)$was a scheduled renewal for day subscription (please see the screenshot ‘Receipt”), not for a background checkRoomster doesn’t offer a background check We have no idea, who she met with, but he was definitely not a Roomster employeeAll her accusations have nothing to do with RoomsterWe are not responsible for what customers do outside of Roomster site We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved becausing I never recieved a receipt until I complained via the 24/lineThen I was sent a reciept in a responsei want a refund this is terrible customer service and frankly a scamIt is not stated at time up purchase but after and that is not rightYou are trying to say I was given notice meaning the day that I was already charged!? Refund my money your company is taking without my permission! In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have any accounts that are linked to the [redacted] or to the [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have any affiliation with Craigslist and do not have control over what Roomster members do or post while on other sitesWe can only track links and emails that originate on the Roomster siteIf members are sending you links to their profiles using other methods then that we offer, we can't be responsible for where they resolveWe have our own "share tool" which is found on every listing We consider this matter is closed
Refund PolicyIf you cancel your Full Membership subscription on or prior to the end of the initial subscription period, you will not receive a refund for any fees paid for the initial subscription periodHowever, if your Full Membership subscription automatically renews as described in Section 5(C), and if you cancel your Full Membership subscription during any of the additional, successive day automatic renewal periods, you will be entitled to receive a pro rata refund of the amount you paid for the applicable day period based on the number of days remaining in the day periodSo, for example, if you cancel your subscription on day of an applicable day period, and you were charged $in connection with the applicable day period, you will be entitled to a pro rata refund for the remaining days of the day period in an amount equal to $In order to request a refund, you must first cancel your subscription as described in Section 5(D) above, and following cancellation of your subscription, you must use the “request refund” link [redacted] As a courtesy to you we have issued you a full refund on your last transaction, it has been processed and is now up to your bank/credit card company to deposit the funds back into your accountThis process can take a couple of business days [redacted]
Subscription Email Receipt sent to you on 5:33:PM to [redacted] with the subject "Thank you for purchasing a Roomster subscription”[redacted] We also sent a message to this 24/support page on thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page.” We have warned you on different accessions but you still didn’t cancel your subscription on timeHad you canceled your subscription before Tuesday, July **, all future payments would have ended
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] Her statement is not correctWe state it very clear that the subscription will be renewed unless customer will cancel the subscription before scheduled renewal will take place She canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Friday, August [redacted] to prevent any future billing (see screenshot “Receipt”) All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”) But as a courtesy to her we have issued a pro-rated refund of the last transactioneven before receiving a letter from Revdex.com We consider this matter is closed and waist of Revdex.com time
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We do not have yearly subscriptionWhen she contacted the helpdesk (she was very rude and aggressive) account representative explained her why she was charged and provided all the necessary information and documentsShe canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Sunday, September **, to prevent any future billing (see screenshot “Receipt”) All charges were authorizedShe agreed to the Terms of Use and Privacy Policy [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”) and in message on her Helpdesk(see screenshot “Helpdesk”)As a courtesy to her we have issued a pro-rated refund of the last transaction To see documents please use links below: [redacted] We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] This company made a charge without my authorizationPLease have them refund the overdraft fee the generatedIn addition, please let me know what criminal charges I can pursue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted] .As a courtesy to the client, we have refunded the last transaction of $29.95, for a total of $even though the premium membership was not canceled by the user (as it was the user's responsibility) before the scheduled renewal took place4:42:day subscription Refund-Approved($29.95)Refunded4:26:day subscription Refund-Approved($29.95)Refunded4:23:day subscription Refund-Approved($29.95)RefundedThank you
Roomster is an internet scam in the truest senseI was using Craigslist to search for rooms to rent and contacted a handfulThe majority of them directed me via text to sign up for a Roomster account (they provided a link that was not clearly a link to Roomster but directed me there when I clicked on it) - then, and only then, would they contact me to set up a time to see the propertiesSo I signed up for a free account and searched Roomster for the listings, which were nowhere to be foundI waited several days and texted to follow upStill no responseThen Roomster informed me that I needed to subscribe to their service (for a fee) in order to be able to receive messagesSo I did that, and still no response from any of the rentals that promised to contact me for a showingOnce I paid the trial subscription fee and completed my profile, I started getting messages about available roomsI emailed these offers back, and when I asked to see the rooms, they gave some excuse like being on a short business trip, and asked me to make a hefty security deposit before seeing the propertyWhen I responded that I would prefer to see the room first and could wait until they returned from their trip, radio silenceSo I started looking into Roomster and found loads of negative reviews and scam reports onlineI am sad that I wasted my hard-earned money and valuable time on a useless serviceBut I am even sadder that such a fraudulent company is allowed to continue to exist and to continue to steal people's money
In response to this Revdex.com complaint, We're sorry to hear your complaint, but had you contacted us directly we would have advised you that Roomster is not behind any posting on [redacted] which is a privately held company not a non-for profitWe do not have any affiliation with [redacted] and do not have control over what Roomster members do or post while on other sites.We do not post anything on [redacted] or any other site for that matterThis may be an affiliate who is doing this, we however are notWe have a clear warning to all affiliates not to do thisIf you have any links or information that we can look at we will investigate and take action right away! [redacted] Attention affiliates!We will not do business with any affiliates who post on [redacted] .We will not accept any leads that come from [redacted] .We will not pay for any leads that come from [redacted] .If you post on [redacted] your affiliate account will be terminated
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] All charges were authorized by customerCustomer purchased subscription on 1:17:AMInformation about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot) Customer canceled the subscription after scheduled renewal took placeHad she canceled her subscription anytime before Sunday, July **, as we state this on the Receipt and the Helpdesk message, all billing would have endedBut as a courtesy to her we have issued a pro-rated refund [redacted] We consider this matter is closed
We do not have any affiliation with CraigslistPlease see the screenshot
Revdex.com:I appreciate that the business has responded and refunded the amount, but according to the dates and times given, the services were charged before the hour mark-- days, hours, minutesI have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
To whom it may concern: We have received a Revdex.com complaint letter from the [redacted] We have found his accountHe has never contacted the Helpdesk about any issueHad he contacted the Helpdesk we would have assisted him with the issueAlso If person thinks that someone is a scam artist, fraud or has inappropriate content, he can report a user by clicking on the "Report” button at their profileAnd we will investigate it Also we have a warning, not to wire any funds to people you have never meet before [redacted]