We have reviewed the complaint from [redacted] *** Our site is working perfectlyWe have discovered that [redacted] has created two accounts on Roomster using two different login credentialsAs you can see she created one account in and the other in but she logged into both account on using the same ip address, but with different logins credentials, her account using [redacted] login linked to " [redacted] " is the account that she upgraded using [redacted] she has had full and uninterrupted access to that accountThis is a typical case of user error & confusionIts a shame that the Revdex.com must waste time on things like this, when Jessica Wells could have easily contacted us using our 24/support help deskWe could have easily straightened this out for herOur company should not have this derogatory note on our record and if anything we should get an apology from [redacted] ***(we have canceled the subscription and issued a full refund despite this being user NOT company errorplease see the two accounts with details and last logins below) [redacted] [redacted] ( [redacted] Login)HaveShare [redacted] ** [redacted] [redacted] [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business refuses to fix this problem in a way that allows [redacted] to be used again reasonably and is only providing vague responses about 'doing [their] best' or irrelevant excuses like ' [redacted] has [redacted] scammers, prostitutes, con artists and dishonest people'.'Scammers' on [redacted] come from all over the world.They still don't cause nearly as much trouble for me as roomster affiliate postings do In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The account that was charged is associated with [redacted] I am not able to view any messages that Roomster sends me without paying you again, which I am not doingThat is why I have not responded or provided any information requestedPlease let me know if you can find my account with the email providedIf not, what number do I call or email address can I send my debit card information to in order to receive the refund? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] *** [redacted] deleted her account right after she sent a message to the Helpdesk class="p3">We state on her billing history page when her subscription is being renewed, so that she can end her subscription before a new billing cycle beginsShe were required to check off on the terms of use TWICE in order to create an account with usThe subscription policy is stated on all these pages: Terms of use Credit card page The subscription tab on account page FAQ page She has never canceled her subscription To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, I have received separate notifications from Roomster indicating that each refund was completed in the amount of $ However, I have received only one refund of $dated 11/ [redacted] however the other two refunds for $each are still outstanding I look forward to resolving the additional refundsThanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have received a Revdex.com complaint letter from the [redacted] He canceled his subscription after scheduled renewal took place, even though he was informed that he has to cancel his subscription before Saturday, July **, to prevent any future billingPlease click a link below to see Roomster receipt [redacted] All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment Screen When he contacted the Helpdesk account representative provided all the information about why he was charged and as a courtesy to him we have issued pro-rated refund of the last transaction even before receiving letter from Revdex.comWe consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, I am not harassing, I clicking on the 'Reject Business Response' and I will continue to do so as I still not not believe there is any rational reason for a person to promote a site(http:// [redacted] .com) which only redirects to Roomster.com As there are still bait & switch ads on Craigslist that list " [redacted] .com" I do not consider this complaint resolved Some Ads still listing [redacted] .com as the method of contact: [redacted] l Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] .She has never contacted us about this issueShe has purchased her subscription through the [redacted] , unfortunately we have no control over when [redacted] will charge the recurring transactionHad she canceled her subscription before Friday, June **, 2016, as it stated on her receipt (see the screenshot), all future billing would have ended.To provide a great customer service and as a courtesy to her we have issued a full refund on the last transactionThis process can take a couple of business days.We consider this matter is closed.Tell us why here
Good day! We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted] We understand what the issue is, and we did our best to resolve it by issuing a refundUnfortunately we are not able to help further in this case Roomster is not responsible for fees and charges of banking institutions Thank you, Roomster Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Many other Revdex.com complaints have been resolved with a complete refundI do not understand why my complaint was handled any differentlyYou cannot set a precedent and then change it at your whim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] The “hidden folder/page” as customer call it is in the Roomster app menu, and as you can see yourself (please, see the “App Menu” screenshot) this folder is very visible, has the same size, the same font as all other folders in the menuSo, clearly the statement, that we have a hidden folder is a false We state all the information about renewals on the Payment page, Also, we sent message to the Helpdesk with a reminder and instructions how to cancel subscription and we sent a receipt to a customer’s email with the same information (please, see the “Receipt” screenshot) We received chargebacks from the PayPal, we declined the chargebacks and provided all the documentation to the PaPal Customer is not eligible for any refunds We consider this matter is closed
To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted] She has never canceled her subscriptionHer Subscription has been canceled by Roomster after her third and final renewal which is consistent with our subscription policyHad she canceled the subscription all billing would have ended(see screenshot “Billing”) [redacted] was informed that she has to cancel her subscription before Wednesday, August **, to prevent any future billing (see screenshot “Receipt”)All charges were authorizedShe agreed to the Terms of Use and Privacy Policy [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”)When she contacted us through the Helpdesk, as a courtesy to her, account representative has issued her a full refund of the last transaction(see screenshot “Billing”) To see documents please use links below: [redacted] We consider this matter is closed and waist of Revdex.com’s time.Tell us why here
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] Customer never contacted us for a refund or indicated that there were any issues on their account.(see screenshot “Helpdesk”) Her statement that she couldn’t login to her account is not true, as you can see she was able to log in to her account and use our service(see screenshot “User Log”)And she successfully canceled her account on As a courtesy to her we have issued a pro-rated refund on the last transaction to be processed immediatelyThis process can take a couple of business days We consider this matter is closed
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] She contacted us through the Helpdesk, she has never canceled her subscription and we sent her all the information about renewal and provided her information that Her subscription was canceled by Roomster after her third and final renewal which is consistent with our subscription policyHad she canceled her subscription all billing would have endedAlso She used our service during the all period of the subscription, we have records of all her login history To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I really don't see how [redacted] is the best security solutionI appreciate the credit of $in response to my complaint, but I was not even contesting the charge My problem is that for months I was searching for a room and the majority of what I had to wade through in my search was roomster scamsIf your site truly is so plagued by mysterious [redacted] scammers, it may be time to shut down this domain and migrate to one that is NOT full of security holesLiterally I have not had a single shred of success with roomster, on or off siteAnd if you really are doing your best to improve security, and you aren't a total scam - why are there SO MANY phony proxy websites that redirect to your website? [redacted] , [redacted] etc etcWhat's more - both of the aforementioned sites link to your supposedly new and secure [redacted] login pageand guess what, when I [redacted] both of these site - EVERY SINGLE LINK is just a link to a scam checking website/blogNot a single one comes up as a legitimate, or a subsidy of roomster corpAnd what's more - roomster itselfYour whole Revdex.com page is just complaints about your business My goal here is not to earn a dollar off your corporationI simply want to put on record an illegitimate business practice; so that other people don't have to waste so much of their valuable time on a site that will get them nothing but frustration In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate that they are currently processing my refund (which has not yet been reflected in my account), Roomster's response does NOT address my concerns in my original complaint regarding the security of my personal credit card information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted] We called the Wells Fargo Bank ( ###-###-####)The Bank confirmed the refunds of the last transactions of $were successful Please call your bank with the confirmations we sent Thank you
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] Her statements are fallsEvery time she contacted the helpdesk account representative had responded to herAccount representative had explained to her, that we can not force our members to email herIt is possible the issue is with her search and criteriaWe have no way of knowing if she makes for a desirable roommate or if the rent she is asking is fair in her marketAll charges were authorized by customerCustomer purchased subscription on 7/*/3:44:AMInformation about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot) Customer canceled the subscription after scheduled renewal took placeHad she canceled her subscription anytime before Friday, July **, as we state this on the Receipt and the Helpdesk message, all billing would have ended [redacted] We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me insofar that the business has agreed to refund my money of $The matter has been resolvedI will completely stop using the service from Roomster from now, and if the business would charge me without my approval or authorization again in the future, I will not relinquish any legitimate rights to complain or sue Thanks for the help from Revdex.com Sincerely, [redacted] ***
We have reviewed the complaint from [redacted] *** Our site is working perfectlyWe have discovered that [redacted] has created two accounts on Roomster using two different login credentialsAs you can see she created one account in and the other in but she logged into both account on using the same ip address, but with different logins credentials, her account using [redacted] login linked to " [redacted] " is the account that she upgraded using [redacted] she has had full and uninterrupted access to that accountThis is a typical case of user error & confusionIts a shame that the Revdex.com must waste time on things like this, when Jessica Wells could have easily contacted us using our 24/support help deskWe could have easily straightened this out for herOur company should not have this derogatory note on our record and if anything we should get an apology from [redacted] ***(we have canceled the subscription and issued a full refund despite this being user NOT company errorplease see the two accounts with details and last logins below) [redacted] [redacted] ( [redacted] Login)HaveShare [redacted] ** [redacted] [redacted] [redacted] [redacted] [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The business refuses to fix this problem in a way that allows [redacted] to be used again reasonably and is only providing vague responses about 'doing [their] best' or irrelevant excuses like ' [redacted] has [redacted] scammers, prostitutes, con artists and dishonest people'.'Scammers' on [redacted] come from all over the world.They still don't cause nearly as much trouble for me as roomster affiliate postings do In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The account that was charged is associated with [redacted] I am not able to view any messages that Roomster sends me without paying you again, which I am not doingThat is why I have not responded or provided any information requestedPlease let me know if you can find my account with the email providedIf not, what number do I call or email address can I send my debit card information to in order to receive the refund? In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
The amount is correctPlease, read Terms of use more carefully
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] *** [redacted] deleted her account right after she sent a message to the Helpdesk class="p3">We state on her billing history page when her subscription is being renewed, so that she can end her subscription before a new billing cycle beginsShe were required to check off on the terms of use TWICE in order to create an account with usThe subscription policy is stated on all these pages: Terms of use Credit card page The subscription tab on account page FAQ page She has never canceled her subscription To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, I have received separate notifications from Roomster indicating that each refund was completed in the amount of $ However, I have received only one refund of $dated 11/ [redacted] however the other two refunds for $each are still outstanding I look forward to resolving the additional refundsThanks [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
We have received a Revdex.com complaint letter from the [redacted] He canceled his subscription after scheduled renewal took place, even though he was informed that he has to cancel his subscription before Saturday, July **, to prevent any future billingPlease click a link below to see Roomster receipt [redacted] All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment Screen When he contacted the Helpdesk account representative provided all the information about why he was charged and as a courtesy to him we have issued pro-rated refund of the last transaction even before receiving letter from Revdex.comWe consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] Hello, I am not harassing, I clicking on the 'Reject Business Response' and I will continue to do so as I still not not believe there is any rational reason for a person to promote a site(http:// [redacted] .com) which only redirects to Roomster.com As there are still bait & switch ads on Craigslist that list " [redacted] .com" I do not consider this complaint resolved Some Ads still listing [redacted] .com as the method of contact: [redacted] l Sincerely, [redacted] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] .She has never contacted us about this issueShe has purchased her subscription through the [redacted] , unfortunately we have no control over when [redacted] will charge the recurring transactionHad she canceled her subscription before Friday, June **, 2016, as it stated on her receipt (see the screenshot), all future billing would have ended.To provide a great customer service and as a courtesy to her we have issued a full refund on the last transactionThis process can take a couple of business days.We consider this matter is closed.Tell us why here
Good day! We received a Revdex.com customer complaint letter from user [redacted] with assigned ID# [redacted] We understand what the issue is, and we did our best to resolve it by issuing a refundUnfortunately we are not able to help further in this case Roomster is not responsible for fees and charges of banking institutions Thank you, Roomster Team
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Many other Revdex.com complaints have been resolved with a complete refundI do not understand why my complaint was handled any differentlyYou cannot set a precedent and then change it at your whim In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] The “hidden folder/page” as customer call it is in the Roomster app menu, and as you can see yourself (please, see the “App Menu” screenshot) this folder is very visible, has the same size, the same font as all other folders in the menuSo, clearly the statement, that we have a hidden folder is a false We state all the information about renewals on the Payment page, Also, we sent message to the Helpdesk with a reminder and instructions how to cancel subscription and we sent a receipt to a customer’s email with the same information (please, see the “Receipt” screenshot) We received chargebacks from the PayPal, we declined the chargebacks and provided all the documentation to the PaPal Customer is not eligible for any refunds We consider this matter is closed
To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted] She has never canceled her subscriptionHer Subscription has been canceled by Roomster after her third and final renewal which is consistent with our subscription policyHad she canceled the subscription all billing would have ended(see screenshot “Billing”) [redacted] was informed that she has to cancel her subscription before Wednesday, August **, to prevent any future billing (see screenshot “Receipt”)All charges were authorizedShe agreed to the Terms of Use and Privacy Policy [redacted] We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”)When she contacted us through the Helpdesk, as a courtesy to her, account representative has issued her a full refund of the last transaction(see screenshot “Billing”) To see documents please use links below: [redacted] We consider this matter is closed and waist of Revdex.com’s time.Tell us why here
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] Customer never contacted us for a refund or indicated that there were any issues on their account.(see screenshot “Helpdesk”) Her statement that she couldn’t login to her account is not true, as you can see she was able to log in to her account and use our service(see screenshot “User Log”)And she successfully canceled her account on As a courtesy to her we have issued a pro-rated refund on the last transaction to be processed immediatelyThis process can take a couple of business days We consider this matter is closed
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] She contacted us through the Helpdesk, she has never canceled her subscription and we sent her all the information about renewal and provided her information that Her subscription was canceled by Roomster after her third and final renewal which is consistent with our subscription policyHad she canceled her subscription all billing would have endedAlso She used our service during the all period of the subscription, we have records of all her login history To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I really don't see how [redacted] is the best security solutionI appreciate the credit of $in response to my complaint, but I was not even contesting the charge My problem is that for months I was searching for a room and the majority of what I had to wade through in my search was roomster scamsIf your site truly is so plagued by mysterious [redacted] scammers, it may be time to shut down this domain and migrate to one that is NOT full of security holesLiterally I have not had a single shred of success with roomster, on or off siteAnd if you really are doing your best to improve security, and you aren't a total scam - why are there SO MANY phony proxy websites that redirect to your website? [redacted] , [redacted] etc etcWhat's more - both of the aforementioned sites link to your supposedly new and secure [redacted] login pageand guess what, when I [redacted] both of these site - EVERY SINGLE LINK is just a link to a scam checking website/blogNot a single one comes up as a legitimate, or a subsidy of roomster corpAnd what's more - roomster itselfYour whole Revdex.com page is just complaints about your business My goal here is not to earn a dollar off your corporationI simply want to put on record an illegitimate business practice; so that other people don't have to waste so much of their valuable time on a site that will get them nothing but frustration In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: While I appreciate that they are currently processing my refund (which has not yet been reflected in my account), Roomster's response does NOT address my concerns in my original complaint regarding the security of my personal credit card information In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] with assigned ID [redacted] We called the Wells Fargo Bank ( ###-###-####)The Bank confirmed the refunds of the last transactions of $were successful Please call your bank with the confirmations we sent Thank you
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] Her statements are fallsEvery time she contacted the helpdesk account representative had responded to herAccount representative had explained to her, that we can not force our members to email herIt is possible the issue is with her search and criteriaWe have no way of knowing if she makes for a desirable roommate or if the rent she is asking is fair in her marketAll charges were authorized by customerCustomer purchased subscription on 7/*/3:44:AMInformation about scheduled renewal and how to cancel the subscription we state on three different occasions: on payment screen (please, see the “payment screen” screenshot), on receipt (please, see the “receipt” screenshot) on helpdesk message (please, see the “Helpdesk” screenshot) Customer canceled the subscription after scheduled renewal took placeHad she canceled her subscription anytime before Friday, July **, as we state this on the Receipt and the Helpdesk message, all billing would have ended [redacted] We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me insofar that the business has agreed to refund my money of $The matter has been resolvedI will completely stop using the service from Roomster from now, and if the business would charge me without my approval or authorization again in the future, I will not relinquish any legitimate rights to complain or sue Thanks for the help from Revdex.com Sincerely, [redacted] ***