To Whom It May Concern:We received a Revdex.com customer complaint letter from user Dominique Harris.She contacted us through our Helpdesk, we have responded right away and sent her all the information about renewal transaction, and we sent her a link to her billing history page where she could see that our warning about automatic renewal is very visible and not in small printAlso we asked her to cancel the subscription couple of times, so we can issue her a pro-rated refund on the last transactionWhen she finally did it we have issued her pro-rated refund even before receiving a complaint from Revdex.com, so her state, that she is still fighting to get her money back, is falseAlso to provide a great customer service as a courtesy to her we have issued the remaining balance of $We consider this matter is closed and waste of Revdex.com's time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received any type of refundI cancelled the subscription on On I told them I would contact my lawyer and decided to check their reviews and that is when I found out that they have done this several timesSo, after waiting to hear back from them and not getting a response I decided to contact the Revdex.comI want a full refund because I have been trying to contact them since August *, and it was after I informed them that I reported them to the Revdex.com that they said something about a prorated refundRoomster has also remove my account and claim that I said something inappropriate to one of their customer service representative (which is completely )The only thing I want is a full refund and Roomster will never have to worry about me using their site again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To whom it may concern: We have received a Revdex.com complaint letter from the [redacted] She canceled her subscription after scheduled renewal took place (see screenshot “Billing History”), even though she was informed that she has to cancel her subscription before Monday, August **, to prevent any future billingHer statement that she has canceled her subscription on at 1a.m is falls, you can clearly see that she has canceled her subscription on 8/1/4:32:PM Please click a link below to see Roomster receipt [redacted] When she contacted the Helpdesk account representative provided all the information about why she was charged and as a courtesy to her we have issued pro-rated refund of the last transaction even before receiving letter from Revdex.com We consider this matter is closed and waist of Revdex.com time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI received a refund, and the company claimed they knew nothing about the text bots that led me to their site Sincerely, [redacted]
We received a Revdex.com customer complaint letter from Marco BarruetoCustomer never contacted us for a refund or indicated that there were any issues on his accountAll charges were authorizedHad he canceled his subscription all billing would have endedWe state this information on his Receipt ( [redacted] ) and o the Helpdesk message (Please see the “Helpdesk” screenshot) But he has never canceled his subscription(Please see the “Billing” screenshot).We have provided all the information about when and how to cancel the subscription if he doesn’t wish to keep subscription and doesn’t want to be charged recurring transactionAnd it is his responsibility to cancel subscription on time Terms of Use [redacted] We consider this matter is closed
Good day! #171717;">We received a Revdex.com customer complaint letter from user [redacted] *** with assigned ID# [redacted] Roomster is not responsible and has no control over what our customers post on other websites Thank you, Roomster Team
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] She canceled her subscription after scheduled renewal took place, even thou she was informed that the subscription can be canceled at any time, even right afterthe purchase to prevent any future billingBut as a courtesy to her we have issued a pro-rated refund even before receiving this letter We consider this matter is closed
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] He canceled his subscription after scheduled renewal took place, even thou he was informed that he has to cancel his subscription before Thursday, June **, to prevent any future billing (see screenshot)When he contacted the Helpdesk account representative provided all the information about renewal We also sent a message to his 24/support page on 1:11:AM thanking him again for his payment and a reminder to cancel his subscription with instructions and a link "Y [redacted] ***" Had he canceled his subscription before Thursday, June **, all billing would have ended We consider this matter is closed
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] *** with assigned ID [redacted] As a courtesy to the client, we have refunded the last transaction of $and the initial transaction of $even though the premium membership was canceled after the scheduled renewal took placePlease see refund confirmations:[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] ..........................................Thank you
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] ***All customer service is done via the 24/support page [redacted] canceled her subscription after scheduled renewal took place, even thou she was informed that she has to cancel her subscription before Thursday, June **, to prevent any future billing (see screenshot) [redacted] has never contacted us for a refund or indicated that there were any issues on their account and she charged us back through the [redacted] We have disputed the chargeback and submitted prove to the [redacted] that all transactions were authorized We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I did not actually receive the email that Roomster issued because it is through [redacted] , which still linked to my old email and I currently do not use any moreMy email is now [redacted] , which I use for everythingThey sent the email to [redacted] which is an email account that is actually deletedIf I would I have received the email maybe I would have been able to cancel the subscription in time but why does that justify anything that Roomster is doing? I want my refund because in all honesty the site should be shut down for their lack of customer care, terrible website management, and deceitful subscription renewalsHave you looked at all the complains filed against them? A well maintained business would never let it get this badOr atleast change is fault policies for its customers sakeBut Roomster could care less about it's customers that is why they don't have a number to contact; and hide behind a help desk that just tell you exactly what you signed up for when you clicked a button that they flaunt in front of your screenThen make us, their customers, feel like we asked them to stick their greedy hands in our bank accounts when all it takes is a clickWhy should we be wrongfully charged and told that it's our fault! Customers seek for services and product from businesses that we can depend on to fully satisfy us! And I can tell you I am not a satisfied customer from Roomster! No one is satisfied at Roomster with the collection of bad reviews I have seen looking deeper into themIt's daunting that they just think they can get away with this! "We consider this matter closed"That is their response at the end of their statement because they believe their system they have placed to scam people into taking their money is flawlessThat response is not a response I want to receive after they take my money! That's a response you get from criminal not from a businessThis injustice is intolerable to meWhy should the customer feel like its their fault a business gets to take money from them because they didn't open an email? Or because they clicked at bubble that said free day trial? I am no longer speaking for myself but others nowThe more I have to deal with Roomster the longer I find myself getting upset at the way they run their operationsI don't want to deal with this any longer than I should have toAny other website I have every dealt with treats their customers and their money with respectI don't have to wait two weeks just to get money when I'm the unsatisfied customerI want a full refundI do not want to give money to a service as vile and bad as RoomsterThis matter is not closed, Roomster In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from user Latrice ADixon Roomster users are real peopleWe state on your billing history page when her subscription is being renewed, so that she can end her subscription before a new billing cycle beginsShe were required to check off on the terms of use TWICE in order to create an account with usThe subscription policy is stated on all these pages: Terms of use Credit card page The subscription tab on account page FAQ page She has never canceled her subscription As a courtesy to her we have issued her pro-rated refund of the last transaction even before receiving a complaint from Revdex.com We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The information shard br through Roomster repis not accurate My name is [redacted] ***, and I go also by [redacted] *** I have only a [redacted] email account and do not have a [redacted] account My email is [redacted] When I attempted to contact Roomster I made them aware that the account I was trying to cancel was either an account in my name or an account in my daughter's name, [redacted] *** I could not remember what name we opened an account in My daughter was looking for an apartment in Boston, which she found so we no longer need the Roomster account I also gave Roomster the last four digits of my [redacted] credit card account which they continue to charge though I have attempted on more than one occasion to cancel I am very frustrated that Roomster is still not responding to the issue I simply want them to stop charging me for an account I have tried to cancel on numerous occasions This can be easily resolved if I am able to speak with a customer service rep at Roomster Their response is totally inaccurate My name is not spelled ***, I do not have a [redacted] account, and I am still being charged for an account I have attempted to close I need your continued help to resolve this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] His statement that he was not aware that he will be charged recurring transactions until he will cancel the subscription is not correctWe state it on the Helpdesk message we have sent to him (see the screenshot “Helpdesk Message 1”) and on the Roomster Receipt (see the screenshot “Receipt”) He was able to cancel his subscription, and he did it AFTER scheduled renewal took place(see the screenshot “Billing”) We had never send him an email that he will receive a full refund, he was allegeable for a pro-rated refund(see the screenshot “Helpdesk Message 2”) He requested a pro-rated refund and he charged us back through the PayPal, even though we have a money back guarantee policyHe charged us back but we still issued him a full refund, even though he wasn’t allegeable for it, and we did it even before receiving this letter from Revdex.com So ALL his statements are falls We consider this matter is closed and waist of Revdex.com’s time
I placed an ad on craigslist looking for housingImmediately I got two email responses that directed me to a link for details of what they were offeringBoth of these links took me to Roomster, which I could not get any information from apparently without signing up for a subscription even though there's supposedly a 72-hour free period This was a waste of timeThe responses did not even sound like they were offers appropriate for the situation sought in my add I have actually had a roomster account before and did not get any benefit from itI think they are somehow screening craigslist and trying to suck in CL users in a bait and switch
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, what Roomster needs to understand is that the screenshot proof that they have provided is intentionally misleadingThey are using the same business model as many of the deceptive practices used by credit card companiesThis business model has nothing to do with helping people find a roomIt is only set up to benefit RoomsterMany trail period companies, whom I have paid $for trial periods before, like [redacted] or [redacted] , have customer service phone support, in case of billing issues or issues just like thisAnd they have resolved many issues easily? Any company, that charges money online, should be required to have customer phone supportInstead, these young business owners think they should carry on with the same business practice that created over site organizations like, the [redacted] , which we all need for companies just like Roomster, who have no idea what it takes to take care of the customer.In my years of experience, my guess is, this is just another billing decision being made by a inexperienced manager, if that? And eventually, the real boss will return from summer vacation?As far as the company overall, this is just a game to them, bury the policy in deceptive jargon, and then rake in the cash, providing not only a less than professional product, but no valuable service to the public whatsoeverWe get nothing, they get the moneyThe seven day trial of Roomster was pretty much a jokeFor the $trial period, I received bogus photos to link to bogus messages to find and locate a room to rent.Not one person respondedAt this point,I had remembered reading in their policy that I could cancel within days and I did cancel after July [redacted] ?, when I received a $charge and $overdraftAt first, I offered to let them keep the $7.95, even though the service was terribleThen, I asked them to just pro-rate the differenceNo response After contacting them, only by email and instead of working with me, I received computer generated messages that pretty much just aggravated the situation to another levelThis site is a slot machine, not a site to help peopleI'm sure this computer generated response was also part of the Roomster business model to handle all the other complaints they knew would be coming, that were created by the hundreds of thousands of other Roomster customers, who have been tricked and deceived by this "great screenshot"infoWe don't use screenshot emails as a way to handle billing problems, we work with people to make sure they are taken care of as well as ourselvesYour Revdex.com profile also clearly states, "we will provide a refund, no questions asked'Well, you can ask me whatever you wantI expect a expect my refundI am unsure as to why Nick is not honoring this return policy statement as well, at the Revdex.com, but my intention is this will get settled hereOnce we have a specific and accountable name at Roomster, other than, Roomster Team, this will be handled quicklyWe know how this works and one way or another, justice will be servedThank you [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern:We received a Revdex.com customer complaint letter from user Dominique Harris.She contacted us through our Helpdesk, we have responded right away and sent her all the information about renewal transaction, and we sent her a link to her billing history page where she could see that our warning about automatic renewal is very visible and not in small printAlso we asked her to cancel the subscription couple of times, so we can issue her a pro-rated refund on the last transactionWhen she finally did it we have issued her pro-rated refund even before receiving a complaint from Revdex.com, so her state, that she is still fighting to get her money back, is falseAlso to provide a great customer service as a courtesy to her we have issued the remaining balance of $We consider this matter is closed and waste of Revdex.com's time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: [Your Answer Here] I have not received any type of refundI cancelled the subscription on On I told them I would contact my lawyer and decided to check their reviews and that is when I found out that they have done this several timesSo, after waiting to hear back from them and not getting a response I decided to contact the Revdex.comI want a full refund because I have been trying to contact them since August *, and it was after I informed them that I reported them to the Revdex.com that they said something about a prorated refundRoomster has also remove my account and claim that I said something inappropriate to one of their customer service representative (which is completely )The only thing I want is a full refund and Roomster will never have to worry about me using their site again In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To whom it may concern: We have received a Revdex.com complaint letter from the [redacted] She canceled her subscription after scheduled renewal took place (see screenshot “Billing History”), even though she was informed that she has to cancel her subscription before Monday, August **, to prevent any future billingHer statement that she has canceled her subscription on at 1a.m is falls, you can clearly see that she has canceled her subscription on 8/1/4:32:PM Please click a link below to see Roomster receipt [redacted] When she contacted the Helpdesk account representative provided all the information about why she was charged and as a courtesy to her we have issued pro-rated refund of the last transaction even before receiving letter from Revdex.com We consider this matter is closed and waist of Revdex.com time
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolvedI received a refund, and the company claimed they knew nothing about the text bots that led me to their site Sincerely, [redacted]
We received a Revdex.com customer complaint letter from Marco BarruetoCustomer never contacted us for a refund or indicated that there were any issues on his accountAll charges were authorizedHad he canceled his subscription all billing would have endedWe state this information on his Receipt ( [redacted] ) and o the Helpdesk message (Please see the “Helpdesk” screenshot) But he has never canceled his subscription(Please see the “Billing” screenshot).We have provided all the information about when and how to cancel the subscription if he doesn’t wish to keep subscription and doesn’t want to be charged recurring transactionAnd it is his responsibility to cancel subscription on time Terms of Use [redacted] We consider this matter is closed
We weren't able to issue you a pro-rated refund because you charged us backHadn't you charge us back we would process a pro-rated refund
Good day! #171717;">We received a Revdex.com customer complaint letter from user [redacted] *** with assigned ID# [redacted] Roomster is not responsible and has no control over what our customers post on other websites Thank you, Roomster Team
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] She canceled her subscription after scheduled renewal took place, even thou she was informed that the subscription can be canceled at any time, even right afterthe purchase to prevent any future billingBut as a courtesy to her we have issued a pro-rated refund even before receiving this letter We consider this matter is closed
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] He canceled his subscription after scheduled renewal took place, even thou he was informed that he has to cancel his subscription before Thursday, June **, to prevent any future billing (see screenshot)When he contacted the Helpdesk account representative provided all the information about renewal We also sent a message to his 24/support page on 1:11:AM thanking him again for his payment and a reminder to cancel his subscription with instructions and a link "Y [redacted] ***" Had he canceled his subscription before Thursday, June **, all billing would have ended We consider this matter is closed
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] *** with assigned ID [redacted] As a courtesy to the client, we have refunded the last transaction of $and the initial transaction of $even though the premium membership was canceled after the scheduled renewal took placePlease see refund confirmations:[redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] [redacted] *** [redacted] [redacted] [redacted] ..........................................Thank you
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] ***All customer service is done via the 24/support page [redacted] canceled her subscription after scheduled renewal took place, even thou she was informed that she has to cancel her subscription before Thursday, June **, to prevent any future billing (see screenshot) [redacted] has never contacted us for a refund or indicated that there were any issues on their account and she charged us back through the [redacted] We have disputed the chargeback and submitted prove to the [redacted] that all transactions were authorized We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because I did not actually receive the email that Roomster issued because it is through [redacted] , which still linked to my old email and I currently do not use any moreMy email is now [redacted] , which I use for everythingThey sent the email to [redacted] which is an email account that is actually deletedIf I would I have received the email maybe I would have been able to cancel the subscription in time but why does that justify anything that Roomster is doing? I want my refund because in all honesty the site should be shut down for their lack of customer care, terrible website management, and deceitful subscription renewalsHave you looked at all the complains filed against them? A well maintained business would never let it get this badOr atleast change is fault policies for its customers sakeBut Roomster could care less about it's customers that is why they don't have a number to contact; and hide behind a help desk that just tell you exactly what you signed up for when you clicked a button that they flaunt in front of your screenThen make us, their customers, feel like we asked them to stick their greedy hands in our bank accounts when all it takes is a clickWhy should we be wrongfully charged and told that it's our fault! Customers seek for services and product from businesses that we can depend on to fully satisfy us! And I can tell you I am not a satisfied customer from Roomster! No one is satisfied at Roomster with the collection of bad reviews I have seen looking deeper into themIt's daunting that they just think they can get away with this! "We consider this matter closed"That is their response at the end of their statement because they believe their system they have placed to scam people into taking their money is flawlessThat response is not a response I want to receive after they take my money! That's a response you get from criminal not from a businessThis injustice is intolerable to meWhy should the customer feel like its their fault a business gets to take money from them because they didn't open an email? Or because they clicked at bubble that said free day trial? I am no longer speaking for myself but others nowThe more I have to deal with Roomster the longer I find myself getting upset at the way they run their operationsI don't want to deal with this any longer than I should have toAny other website I have every dealt with treats their customers and their money with respectI don't have to wait two weeks just to get money when I'm the unsatisfied customerI want a full refundI do not want to give money to a service as vile and bad as RoomsterThis matter is not closed, Roomster In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from user Latrice ADixon Roomster users are real peopleWe state on your billing history page when her subscription is being renewed, so that she can end her subscription before a new billing cycle beginsShe were required to check off on the terms of use TWICE in order to create an account with usThe subscription policy is stated on all these pages: Terms of use Credit card page The subscription tab on account page FAQ page She has never canceled her subscription As a courtesy to her we have issued her pro-rated refund of the last transaction even before receiving a complaint from Revdex.com We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: The information shard br through Roomster repis not accurate My name is [redacted] ***, and I go also by [redacted] *** I have only a [redacted] email account and do not have a [redacted] account My email is [redacted] When I attempted to contact Roomster I made them aware that the account I was trying to cancel was either an account in my name or an account in my daughter's name, [redacted] *** I could not remember what name we opened an account in My daughter was looking for an apartment in Boston, which she found so we no longer need the Roomster account I also gave Roomster the last four digits of my [redacted] credit card account which they continue to charge though I have attempted on more than one occasion to cancel I am very frustrated that Roomster is still not responding to the issue I simply want them to stop charging me for an account I have tried to cancel on numerous occasions This can be easily resolved if I am able to speak with a customer service rep at Roomster Their response is totally inaccurate My name is not spelled ***, I do not have a [redacted] account, and I am still being charged for an account I have attempted to close I need your continued help to resolve this issue In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] His statement that he was not aware that he will be charged recurring transactions until he will cancel the subscription is not correctWe state it on the Helpdesk message we have sent to him (see the screenshot “Helpdesk Message 1”) and on the Roomster Receipt (see the screenshot “Receipt”) He was able to cancel his subscription, and he did it AFTER scheduled renewal took place(see the screenshot “Billing”) We had never send him an email that he will receive a full refund, he was allegeable for a pro-rated refund(see the screenshot “Helpdesk Message 2”) He requested a pro-rated refund and he charged us back through the PayPal, even though we have a money back guarantee policyHe charged us back but we still issued him a full refund, even though he wasn’t allegeable for it, and we did it even before receiving this letter from Revdex.com So ALL his statements are falls We consider this matter is closed and waist of Revdex.com’s time
I placed an ad on craigslist looking for housingImmediately I got two email responses that directed me to a link for details of what they were offeringBoth of these links took me to Roomster, which I could not get any information from apparently without signing up for a subscription even though there's supposedly a 72-hour free period This was a waste of timeThe responses did not even sound like they were offers appropriate for the situation sought in my add I have actually had a roomster account before and did not get any benefit from itI think they are somehow screening craigslist and trying to suck in CL users in a bait and switch
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Hello, what Roomster needs to understand is that the screenshot proof that they have provided is intentionally misleadingThey are using the same business model as many of the deceptive practices used by credit card companiesThis business model has nothing to do with helping people find a roomIt is only set up to benefit RoomsterMany trail period companies, whom I have paid $for trial periods before, like [redacted] or [redacted] , have customer service phone support, in case of billing issues or issues just like thisAnd they have resolved many issues easily? Any company, that charges money online, should be required to have customer phone supportInstead, these young business owners think they should carry on with the same business practice that created over site organizations like, the [redacted] , which we all need for companies just like Roomster, who have no idea what it takes to take care of the customer.In my years of experience, my guess is, this is just another billing decision being made by a inexperienced manager, if that? And eventually, the real boss will return from summer vacation?As far as the company overall, this is just a game to them, bury the policy in deceptive jargon, and then rake in the cash, providing not only a less than professional product, but no valuable service to the public whatsoeverWe get nothing, they get the moneyThe seven day trial of Roomster was pretty much a jokeFor the $trial period, I received bogus photos to link to bogus messages to find and locate a room to rent.Not one person respondedAt this point,I had remembered reading in their policy that I could cancel within days and I did cancel after July [redacted] ?, when I received a $charge and $overdraftAt first, I offered to let them keep the $7.95, even though the service was terribleThen, I asked them to just pro-rate the differenceNo response After contacting them, only by email and instead of working with me, I received computer generated messages that pretty much just aggravated the situation to another levelThis site is a slot machine, not a site to help peopleI'm sure this computer generated response was also part of the Roomster business model to handle all the other complaints they knew would be coming, that were created by the hundreds of thousands of other Roomster customers, who have been tricked and deceived by this "great screenshot"infoWe don't use screenshot emails as a way to handle billing problems, we work with people to make sure they are taken care of as well as ourselvesYour Revdex.com profile also clearly states, "we will provide a refund, no questions asked'Well, you can ask me whatever you wantI expect a expect my refundI am unsure as to why Nick is not honoring this return policy statement as well, at the Revdex.com, but my intention is this will get settled hereOnce we have a specific and accountable name at Roomster, other than, Roomster Team, this will be handled quicklyWe know how this works and one way or another, justice will be servedThank you [redacted] [Your Answer Here] In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]