To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We changed our prices and the user knowing purchased a new package for days for $It was an initial transaction, customer choose the package with that pricePlease see the link for the Receipt: [redacted] [redacted] Customer has never contacted us and just charged us backWe have disputed the chargeback through the Paypal We consider this matter is closed
Roomster required a membership to use the message boxWithout paying a membership, it states that you can send messages and view, etcBut there is no way to read messages from the tenant unless you payIf you pay, then you are subjected to a stipulation: if you don't cancel on time then you will be charged $How absurd! I was hours late to cancel my subscription and when I contacted them, they had nothing to sayThere's also only email to contact so they refrain from being personable
I have signed for a days trial and I didn't want it anymore after the daysI didn't know after that period they would keep charging meThey are telling me they sent me an email about the renewal of the service but I have never got itIt is not fair to charge for a service you didn't request or need anymoreAll I want is my money back and they are terrible at responding to your emails and they don't have a phone number to call on their websiteJust be honest with your costumers, don't try to take advantage of them, I will never use their service again and will tell everyone I know that they shouldn't use their serviceJust give me my money back!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] signed up with our service on 11:23:AM and full has has expired, She had full access and no interruption of service while her account was in "premium"modeWe have since switched Roomster's sign up and login exclusively to [redacted] and require all users to login using [redacted] loginThis decision was made to limit fraud and protect our customersPlease note the the link to 24/support is still always available to our customers who may or may not decide to use [redacted] loginThis was a business decision and not a matter for the Revdex.comWe welcome [redacted] to authenticate herself using [redacted] login, if not, we can no longer offer her service.We consider this matter closed
All your statements are incorrectPlease, look at the screenshots that we provided more attentivelyThis is the evidence(see screenshot “Receipt”) This is the Receipt that we emailed you on 8:12:PM to [redacted] Also this receipt is available to you on your Roomster account All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenYou agreed to the Privacy Policy and the Terms of Use (see screenshot “Payment Screen”) We also sent a message to your 24/support page on 8:12:PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page." We have warned you about recurring transactions on different occasions, but you ignored itAnd you still didn’t cancel your subscription(see screenshot “Billing”) To prevent any future billing you HAVE TO cancel your subscriptionWe consider this matter is closed
When a customer sign in with a Roomster for the first time he/she sees the “Log in with [redacted] ” screenWhere we inform our customers about the information we will receive from their [redacted] account when they sign in to Roomster using [redacted] Login, and where the customer may edit the information he/she provides to usHad she edited "Likes" section, we would not receive this information from her [redacted] account Also, we state this in our “Privacy Policy” [redacted] Information Collected through the Service Information You Directly and Voluntarily Provide to UsIf you are a visitor to the Service, we may collect information that you provide to us when you communicate with any of our departments such as customer service or technical servicesYou may also choose to provide your email address to us if you would like to receive additional information about the Service and the products and services that Roomster offersIf you sign up to become a registered member of the Service, you will be required to provide certain information as part of the registration process including the information included as part of your [redacted] public profile, your email address, your date of birth, and information about the room, house, apartment, or condominium (each room, and house, apartment or condominium constituting the “Accommodation”) that you are listing or seeking through the ServiceAs a registered member of the Service, you may also create a user profile and provide additional information about yourself; this information may include your gender, state of residence, occupation and interestsProviding additional information beyond what is required at registration is entirely optional, but enables our members to better identify each other and more effectively connect and interact with the member network And this is the “Terms of use” [redacted] agreed to [redacted] We consider this matter is closed and waist of Revdex.com’s timeTell us why here
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] *** with assigned ID [redacted] As a courtesy to the client, we have refunded the last transactions of $29.95, even though the premium membership was canceled after the scheduled renewal took place Refund Confirmations: [redacted] ** [redacted] ** [redacted] ** [redacted] Thank you, Roomster Team
[redacted] signed up for Roomster on 2:47:AM she upgraded her account and bought a subscription on 6:25:AMShe agreed to the terms of use twice stating that this was a monthly subscription service that renewed at $per month and that she could cancel at any timeShe in fact did cancel without any problem on 9:39:PM, the day after her subscription was renewed, she then promptly deleted her account, without contacting us, even though we have a fully staffed 24/customer support help deskAs a courtesy to this customer we have issued a refund for this renewal of $This has been a waist of the Revdex.com's time and resources because [redacted] never bothered to contact usWe consider this matter closedPaymentand Order Details OrderDetails ordercode amount date time description [redacted] USD**/Jul/2015 11:payment [redacted] referencemerchantROOMSTERRECshopperRecurringRoomster.net payment transaction for package id [redacted] for user [redacted] emailcreated by Unknowncreationdate amountlast update cardholder name customer interaction RiskSecurityLevel [redacted] ShopperIP address Shopper IP country Card issuer country PaymentDetails order code statusbrandprotocol RiskDetails [redacted] SENT_FOR_REFUND ECMC_DEBITSSL Requireddefaultoverride ICCVV/CVC not checked **/Jul/2015 11:00USD 29.95**/Jul/ 17:[redacted] CUST_INTER_CONT_AUTH OKAcquirerreturnedH Postcode and address not supplied by shopper/merchant BCVV/CVC not supplied by shopper/merchant unknown(unknown)United States (US) Paymentstatus Description Amount Totalcosts charged to Merchant GBPAmountUSDAmountto be paid to Merchant Captured for merchant GBPTime**/Jul/2015 17:**/Jul/ 09:**/Jul/ 11:15**/Jul/ 11:**/Jul/ 11:Paymenthistory Event Type SENT_FOR_REFUNDSETTLEDCAPTUREDAUTHORIZED SENT_FOR_AUTHORIZATION AmountUSDGBP USD USD UserROOMSTERREC[internal] [internal] [internal] [internal] AmountPayment Reference USDPaymentList successfully retrieved OrderCode [redacted] CreationDate CreditCard/Bank Account **/Jul/2015 11:LastEvent Risk SENT_FOR_REFUND
We do not post anything on [redacted] or any other site for that matterThis may be an affiliate who is doing this, we however are notWe have a clear warning to all affiliates not to do thisIf you have any links or information that we can look at we will investigate and take action right away! [redacted] Attention affiliates!We will not do business with any affiliates who post on [redacted] .We will not accept any leads that come from [redacted] .We will not pay for any leads that come from [redacted] .If you post on [redacted] your affiliate account will be terminated
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] His statement that we didn’t give him a refund is not correct, because we have issued a refund on 22016, the same day he contacted usPlease, see all the information below.Buyer Information Buyer Name: [redacted] Buyer Email: [redacted] We consider this matter is closed and waste of Revdex.com's time
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] She has canceled her subscription after scheduled renewal took place class="s3">But as a courtesy to her we have issued a full refund We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am grateful that this business has granted me a refund for their poor serviceBut the fact of the matter is that they cannot be advertising 24/customer support if they don't even respond to a customer within the same day, and do not offer a phone number to reach a real human beingMaybe this business does not understand what offering a "24/help desk" entails: a response from a real person within minutes to hoursTheir claim is outright advertisingFurthermore, they state that their messaging platform is very safe, and yet the only people I received messages from were fake profilesI received a response regarding a room for rent, and the "woman" was trying to get me to send her a copy of my passport and a $deposit without signing any legal documentsThis "woman" sent me an address for the room for rent, so I went to the address and talked to the people living thereThere was no woman living there by this person's name, and no rooms were availableThis profile was completely fake, and a scam to try to get my private information and moneyI did not feel safe using their service whatsoever, despite whatever claims they have made.If this is a legitimate business they need to do a serious security upgrade and eliminate these spam profiles that are trying to rip people offThey need to stop making claims that they offer 24/support, and they also need to state in their policy that they will in fact issue refunds upon customer dissatisfactionIf they had stated they would grant refunds in their policy, and I had received a timely response from this business under the stipulation that they offer 24/support, I would not have reacted by filing a complaint to the Revdex.comPerhaps they would receive fewer complaints if they implemented these changes into their business practicesUntil that happens, I would never recommend this business to anyone, and I stand by my experience.I would like to add that the way in which this business responded to my complaint stating that I was making outlandish claims and offering conspiracy theories is downright unprofessionalI would never expect this kind of response from a legitimate business that was trying to improve customer satisfactionThey have succeeded in making me further dissatisfied with their customer service in their response.Thank you Revdex.com for offering a platform where people can be heard, and taking the time to investigate this issue Sincerely, [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] ***She canceled her subscription after scheduled renewal took place, even thou she was informed that she has to cancel her subscription before Friday, July **, to prevent any future billing (see screenshot "Receipt")We have the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot "Payment Screen")We also sent a message to her 24/support page on 12:19:AM thanking her again for her payment and a reminder to cancel her subscription with instructions and a link " [redacted] ***" We have warned Tiffany Tivey on different occasions, but she ignored itHad she canceled her subscription before Friday, July **, all billing would have ended We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Removing my comment isn't how this worksYou are a business and I am a customerYou are engaged in shady business practicesYou libeled me onlineI reported the truth about what happenedTake down your libelous comments and stop signing consumers up for services that they didn't subscribe to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You sent me a reciept the 3rd day after you had already charged me something I did not agree too! This is terrible business and I want a refund! I can not believe how rude and dismissive your customer service isIt is not right! I did not agree! I am telling you right now I still do not agree and you are stealingI see there are many class actions being discussed about this company and I believe that is a great ideaI want a refund and you better not take out any other payments as well or I will contact my attorney for your advertising and theft In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is not fair to subscribe a consumer for a recurring payment that they did not agree toWhile me account was refundedThis practice must endRoomster must also remove their libelous comments about me with my name from the internet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I signed up for a day trail and started receiving unknown chargesWhen you call their customer services line the first thing it says is, "if you're calling about billing issues, fill out the form online"When you go to fill the form out no one gets back to youIT IS A COMPLETE SCAM!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted] We have warned her on different occasions, had she read at least one, and followed our instructions how to cancel the subscription and prevent future charges, her subscription would have not renewedAs a courtesy to her, we have issued her a pro-rated refund of the last transactionThis process can take a couple of business daysWe consider this matter is closed.Tell us why here
To Whom It May Concern: We received a Revdex.com customer complaint letter from [redacted] We changed our prices and the user knowing purchased a new package for days for $It was an initial transaction, customer choose the package with that pricePlease see the link for the Receipt: [redacted] [redacted] Customer has never contacted us and just charged us backWe have disputed the chargeback through the Paypal We consider this matter is closed
Roomster required a membership to use the message boxWithout paying a membership, it states that you can send messages and view, etcBut there is no way to read messages from the tenant unless you payIf you pay, then you are subjected to a stipulation: if you don't cancel on time then you will be charged $How absurd! I was hours late to cancel my subscription and when I contacted them, they had nothing to sayThere's also only email to contact so they refrain from being personable
I have signed for a days trial and I didn't want it anymore after the daysI didn't know after that period they would keep charging meThey are telling me they sent me an email about the renewal of the service but I have never got itIt is not fair to charge for a service you didn't request or need anymoreAll I want is my money back and they are terrible at responding to your emails and they don't have a phone number to call on their websiteJust be honest with your costumers, don't try to take advantage of them, I will never use their service again and will tell everyone I know that they shouldn't use their serviceJust give me my money back!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted] ***
[redacted] signed up with our service on 11:23:AM and full has has expired, She had full access and no interruption of service while her account was in "premium"modeWe have since switched Roomster's sign up and login exclusively to [redacted] and require all users to login using [redacted] loginThis decision was made to limit fraud and protect our customersPlease note the the link to 24/support is still always available to our customers who may or may not decide to use [redacted] loginThis was a business decision and not a matter for the Revdex.comWe welcome [redacted] to authenticate herself using [redacted] login, if not, we can no longer offer her service.We consider this matter closed
All your statements are incorrectPlease, look at the screenshots that we provided more attentivelyThis is the evidence(see screenshot “Receipt”) This is the Receipt that we emailed you on 8:12:PM to [redacted] Also this receipt is available to you on your Roomster account All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenYou agreed to the Privacy Policy and the Terms of Use (see screenshot “Payment Screen”) We also sent a message to your 24/support page on 8:12:PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page." We have warned you about recurring transactions on different occasions, but you ignored itAnd you still didn’t cancel your subscription(see screenshot “Billing”) To prevent any future billing you HAVE TO cancel your subscriptionWe consider this matter is closed
When a customer sign in with a Roomster for the first time he/she sees the “Log in with [redacted] ” screenWhere we inform our customers about the information we will receive from their [redacted] account when they sign in to Roomster using [redacted] Login, and where the customer may edit the information he/she provides to usHad she edited "Likes" section, we would not receive this information from her [redacted] account Also, we state this in our “Privacy Policy” [redacted] Information Collected through the Service Information You Directly and Voluntarily Provide to UsIf you are a visitor to the Service, we may collect information that you provide to us when you communicate with any of our departments such as customer service or technical servicesYou may also choose to provide your email address to us if you would like to receive additional information about the Service and the products and services that Roomster offersIf you sign up to become a registered member of the Service, you will be required to provide certain information as part of the registration process including the information included as part of your [redacted] public profile, your email address, your date of birth, and information about the room, house, apartment, or condominium (each room, and house, apartment or condominium constituting the “Accommodation”) that you are listing or seeking through the ServiceAs a registered member of the Service, you may also create a user profile and provide additional information about yourself; this information may include your gender, state of residence, occupation and interestsProviding additional information beyond what is required at registration is entirely optional, but enables our members to better identify each other and more effectively connect and interact with the member network And this is the “Terms of use” [redacted] agreed to [redacted] We consider this matter is closed and waist of Revdex.com’s timeTell us why here
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] *** with assigned ID [redacted] As a courtesy to the client, we have refunded the last transactions of $29.95, even though the premium membership was canceled after the scheduled renewal took place Refund Confirmations: [redacted] ** [redacted] ** [redacted] ** [redacted] Thank you, Roomster Team
[redacted] signed up for Roomster on 2:47:AM she upgraded her account and bought a subscription on 6:25:AMShe agreed to the terms of use twice stating that this was a monthly subscription service that renewed at $per month and that she could cancel at any timeShe in fact did cancel without any problem on 9:39:PM, the day after her subscription was renewed, she then promptly deleted her account, without contacting us, even though we have a fully staffed 24/customer support help deskAs a courtesy to this customer we have issued a refund for this renewal of $This has been a waist of the Revdex.com's time and resources because [redacted] never bothered to contact usWe consider this matter closedPaymentand Order Details OrderDetails ordercode amount date time description [redacted] USD**/Jul/2015 11:payment [redacted] referencemerchantROOMSTERRECshopperRecurringRoomster.net payment transaction for package id [redacted] for user [redacted] emailcreated by Unknowncreationdate amountlast update cardholder name customer interaction RiskSecurityLevel [redacted] ShopperIP address Shopper IP country Card issuer country PaymentDetails order code statusbrandprotocol RiskDetails [redacted] SENT_FOR_REFUND ECMC_DEBITSSL Requireddefaultoverride ICCVV/CVC not checked **/Jul/2015 11:00USD 29.95**/Jul/ 17:[redacted] CUST_INTER_CONT_AUTH OKAcquirerreturnedH Postcode and address not supplied by shopper/merchant BCVV/CVC not supplied by shopper/merchant unknown(unknown)United States (US) Paymentstatus Description Amount Totalcosts charged to Merchant GBPAmountUSDAmountto be paid to Merchant Captured for merchant GBPTime**/Jul/2015 17:**/Jul/ 09:**/Jul/ 11:15**/Jul/ 11:**/Jul/ 11:Paymenthistory Event Type SENT_FOR_REFUNDSETTLEDCAPTUREDAUTHORIZED SENT_FOR_AUTHORIZATION AmountUSDGBP USD USD UserROOMSTERREC[internal] [internal] [internal] [internal] AmountPayment Reference USDPaymentList successfully retrieved OrderCode [redacted] CreationDate CreditCard/Bank Account **/Jul/2015 11:LastEvent Risk SENT_FOR_REFUND
We do not post anything on [redacted] or any other site for that matterThis may be an affiliate who is doing this, we however are notWe have a clear warning to all affiliates not to do thisIf you have any links or information that we can look at we will investigate and take action right away! [redacted] Attention affiliates!We will not do business with any affiliates who post on [redacted] .We will not accept any leads that come from [redacted] .We will not pay for any leads that come from [redacted] .If you post on [redacted] your affiliate account will be terminated
To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted] His statement that we didn’t give him a refund is not correct, because we have issued a refund on 22016, the same day he contacted usPlease, see all the information below.Buyer Information Buyer Name: [redacted] Buyer Email: [redacted] We consider this matter is closed and waste of Revdex.com's time
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] She has canceled her subscription after scheduled renewal took place class="s3">But as a courtesy to her we have issued a full refund We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: I am grateful that this business has granted me a refund for their poor serviceBut the fact of the matter is that they cannot be advertising 24/customer support if they don't even respond to a customer within the same day, and do not offer a phone number to reach a real human beingMaybe this business does not understand what offering a "24/help desk" entails: a response from a real person within minutes to hoursTheir claim is outright advertisingFurthermore, they state that their messaging platform is very safe, and yet the only people I received messages from were fake profilesI received a response regarding a room for rent, and the "woman" was trying to get me to send her a copy of my passport and a $deposit without signing any legal documentsThis "woman" sent me an address for the room for rent, so I went to the address and talked to the people living thereThere was no woman living there by this person's name, and no rooms were availableThis profile was completely fake, and a scam to try to get my private information and moneyI did not feel safe using their service whatsoever, despite whatever claims they have made.If this is a legitimate business they need to do a serious security upgrade and eliminate these spam profiles that are trying to rip people offThey need to stop making claims that they offer 24/support, and they also need to state in their policy that they will in fact issue refunds upon customer dissatisfactionIf they had stated they would grant refunds in their policy, and I had received a timely response from this business under the stipulation that they offer 24/support, I would not have reacted by filing a complaint to the Revdex.comPerhaps they would receive fewer complaints if they implemented these changes into their business practicesUntil that happens, I would never recommend this business to anyone, and I stand by my experience.I would like to add that the way in which this business responded to my complaint stating that I was making outlandish claims and offering conspiracy theories is downright unprofessionalI would never expect this kind of response from a legitimate business that was trying to improve customer satisfactionThey have succeeded in making me further dissatisfied with their customer service in their response.Thank you Revdex.com for offering a platform where people can be heard, and taking the time to investigate this issue Sincerely, [redacted]
To Whom It May Concern: We received a Revdex.com customer complaint letter from user [redacted] ***She canceled her subscription after scheduled renewal took place, even thou she was informed that she has to cancel her subscription before Friday, July **, to prevent any future billing (see screenshot "Receipt")We have the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot "Payment Screen")We also sent a message to her 24/support page on 12:19:AM thanking her again for her payment and a reminder to cancel her subscription with instructions and a link " [redacted] ***" We have warned Tiffany Tivey on different occasions, but she ignored itHad she canceled her subscription before Friday, July **, all billing would have ended We consider this matter is closed
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: Removing my comment isn't how this worksYou are a business and I am a customerYou are engaged in shady business practicesYou libeled me onlineI reported the truth about what happenedTake down your libelous comments and stop signing consumers up for services that they didn't subscribe to In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: You sent me a reciept the 3rd day after you had already charged me something I did not agree too! This is terrible business and I want a refund! I can not believe how rude and dismissive your customer service isIt is not right! I did not agree! I am telling you right now I still do not agree and you are stealingI see there are many class actions being discussed about this company and I believe that is a great ideaI want a refund and you better not take out any other payments as well or I will contact my attorney for your advertising and theft In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted] ***
Revdex.com: I have reviewed the response made by the business in reference to complaint ID# [redacted] , and have determined that my complaint has NOT been resolved because: It is not fair to subscribe a consumer for a recurring payment that they did not agree toWhile me account was refundedThis practice must endRoomster must also remove their libelous comments about me with my name from the internet In order for the Revdex.com to appropriately process your response, you MUST answer the question above Sincerely, [redacted]
I signed up for a day trail and started receiving unknown chargesWhen you call their customer services line the first thing it says is, "if you're calling about billing issues, fill out the form online"When you go to fill the form out no one gets back to youIT IS A COMPLETE SCAM!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted] We have warned her on different occasions, had she read at least one, and followed our instructions how to cancel the subscription and prevent future charges, her subscription would have not renewedAs a courtesy to her, we have issued her a pro-rated refund of the last transactionThis process can take a couple of business daysWe consider this matter is closed.Tell us why here