Roomster Corp.

To Whom It May Concern:
We received a Revdex.com customer complaint letter from user *** *** *** with assigned ID ***
As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was
canceled after the scheduled renewal took place.
Please see confirmation below:
*** *** ***
*** *** ***
*** *** ***
*** *** *** ***
*** *** ***
*** *** ***
*** *** ***
*** *** *** ***
Transaction ID: ***
Payment Method: ***
Amount: USD (29.95)
Customer Name: *** ***
Thank you,
Roomster Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

This complaint is one that you get when you are dealing with a person who is so reactiveBefore we had received a letter from the Revdex.com a refund for all the transactions had already been completed
to *** **'s *** accountThe statements that *** ** makes are reactive and untrue*** ** did not contact us until 5/*/9:38:PM on our 24/staffed help deskWe responded at 5/*/10:52:AMBefore we could even respond *** ** had already charged us back via ***, where we accepted the charge backs and initiated a full refundWe assume within that same period *** ** had filed a complaint with the Revdex.comWhat *** ** fails to understand is that the Revdex.com's purpose is to assist with a resolution if there is none, but allow the merchant time to respond! A full refund has been issued and we consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** ***She has canceled her subscription after scheduled renewal took placeWhen she contacted us, account representative have explained her, why she was charged and provided her all the information, that we
state right on the credit card page, that subscription will renew if she doesn't cancel itAnd then we have issued her a pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com. We consider this matter is closed

You canceled your subscription after scheduled renewal took place (see screenshot “Billing”), even though you were informed that you have to cancel your subscription before Thursday, July **, to prevent any future billing (see screenshot “Receipt”). You requested pro-rated refund yourself and as a courtesy to you we have issued you a pro-rated refund right away(see screenshot "Helpdesk")You are not eligible for a full refund. All charges were authorized. To see documents please use links below:***
*** We consider this matter is closed

Good day!
We received a Revdex.com customer complaint letter from user *** *** *** with assigned ID ***
As the user requested, we have issued a refund even though the premium membership was canceled after the scheduled renewal
took place.
Please see confirmation below:
*** ***
*** *** ***
*** *** *** *** *** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** ***
*** *** ***
Thank you,
Roomster Team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received a full refundWhile it's been stated that a refund in the amount of $has been processed - this is only partialThey advertise a three day trial being priced at $I've read many complaints regarding this same issueI am requesting a refund in the full amount of $143.80.Thank you so much for all of your help, I really appreciate it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This is another case where a customer has acted in a reactive manorWe issued a refund for $as soon as *** *** *** contacted our 24/help desk and before we received this complaint via the Revdex.com.please see the attached screenshots.1.Billing history page with refund already
processed.2.24/help desk conversation, where *** *** *** asked for a refund and is told she is granted one.*** *** *** makes some pretty outlandish claims about our service, business model and our integrity, and offers conspiracy theories about our contentWe deny all these claimsClearly our actions and our excellent customer service speak for themselves. We had already issued *** *** *** a refund of $and consider this matter closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** * ***She tried to purchase the subscription but all her transactions didn’t go
through. 2/**/9:25:AM day trial Initial Error $CreditCard 2/**/9:25:AM day trial Initial Error $CreditCard 2/**/9:24:AM day trial Initial Error $CreditCard 2/**/9:24:AM day trial Initial Error $CreditCard 2/**/9:07:AM day trial Initial Error $CreditCard 2/**/9:07:AM day trial Initial Error $CreditCard 2/**/9:06:AM day trial Initial Error $CreditCard 2/**/9:05:AM day trial Initial Error $CreditCard We have explained it to her and also informed her that she may see a transactions on her statement that was pre-authorized, but didn’t go throughAnd these transactions will be reversed automatically. We consider this matter is closed and waste of Revdex.com's time

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
First of all, I signed up for $day trialIn no place is it plainly stated this will renew to $45! Simply take the charge off periodForget the pro-rated crap, that's still deceptive and stealing my moneyYour "terms" aren't obvious or clear and trick people.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***
/>

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I really don't see how *** is the best security solutionI appreciate the credit of $in response to my complaint, but I was not even contesting the charge
My problem is that for months I was searching for a room and the majority of what I had to wade through in my search was roomster scamsIf your site truly is so plagued by mysterious *** scammers, it may be time to shut down this domain and migrate to one that is NOT full of security holesLiterally I have not had a single shred of success with roomster, on or off siteAnd if you really are doing your best to improve security, and you aren't a total scam - why are there SO MANY phony proxy websites that redirect to your website? subletentry.com, roomcompletion.com etc etcWhat's more - both of the aforementioned sites link to your supposedly new and secure *** login pageand guess what, when I *** both of these site - EVERY SINGLE LINK is just a link to a scam checking website/blogNot a single one comes up as a legitimate, or a subsidy of roomster corpAnd what's more - roomster itselfYour whole Revdex.com page is just complaints about your business
My goal here is not to earn a dollar off your corporationI simply want to put on record an illegitimate business practice; so that other people don't have to waste so much of their valuable time on a site that will get them nothing but frustration
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
* ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved by my payment company
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** His
statements are falseRoomster is a legitimate site, millions of our customers found a place using our servicesAlso, Ibis never reported even one profileAll transactions were authorizedHe purchased a subscription on 7/**/1:17:PM(***)Customer charged us back through the PayPal, we had submitted all documentation that was required, and PayPal resolved this case in our favorIbis is not eligible for any refund We consider this matter is closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** We have found accounts
under *** ***’s nameAll customer service is done via the HelpdeskShe has never contacted usShe deleted one of the accounts on 10***/7:48:AM and another account is activeNone of the accounts have a subscription (Please see the attachments) We consider this matter is closed

THIS BUSINESS IS A SCAMThey post phishing ads on *** and force you to purchase a subscription if you want more information about the room

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The business refuses to fix this problem in a way that allows *** to be used again reasonably and is only providing vague responses about 'doing [their] best' or irrelevant excuses like '*** has *** scammers, prostitutes, con artists and dishonest people''Scammers' on *** come from all over the worldThey still don't cause nearly as much trouble for me as roomster affiliate postings do
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** * ***She has never canceled her subscription even thou we state right on her receipt, that she has to cancel her subscription before Tuesday, June **, to
prevent any future billing (see screenshot “Receipt”)We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen as well (see screenshot “Payment Screen”)We also sent a message to her 24/support page on 6/**/8:12:PM thanking her again for her payment and a reminder to cancel her subscription with instructions and a link "*** *** *** ** *** ** *** *** *** ** * *** ** *** *** *** *** ** *** ***" When *** * *** contacted the Helpdesk account representative provided all the information about renewalHad she canceled her subscription before Tuesday, June **, all billing would have ended We consider this matter is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Yes, I did charge it backI have not gotten the money yetYou told me you would send me to collections if I charged it backI want this cleared up as wellI sent you cancelation by mail, whether you accept that or not, I revoked my authorization for your access to my accountYour app had issues and wouldn't let me cancelHow convenientYou need to advise on if your word to send me to collections is still the case.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***