Roomster Corp.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
As long as I get a refund I will be happy It is very difficult on the website to find where you can cancel you membership before the time is up I will not use Roomster again
Sincerely,
*** ***

Revdex.com:
I
have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The address for user account in question is ***I'm awaiting response from the business now
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Good day,
We received a Revdex.com customer complaint from user *** *** with assigned ID# ***
Roomster has responded times to this same complaint
Roomster is not responsible for what people post on the internet including sites like Craigslist
The user never paid for the serviceThere is no money to refund.
We ask the user to kindly stop harassing the business.
We consider this matter closed
Thank you,
*** ***

As others have said, Roomster is a scam, pure and simple Roomster, likely under the guise of affiliates, posts dozens of, sometimes incredibly detailed, rental posts on craigslist.org with attractive amenities and/or prices Upon contacting the emails or phone numbers listed on these posts inquiring about the rentals, you are told to sign up first at a given webpage which, regardless of the address, redirects to *** Roomster then requires you to sign up in order to view the available rentals in the area, however none of the original craigslist properties for which you were initially inquiring are real In addition, to communicate with the actual posted rentals on Roomster, you must pay to access your "messages" for spans as short as days for $16, and yet these messages are not real, nor are the rentals listed on Roomster itself
Roomster's fraudulent activities are illegal advertising, and violate Federal Trade Commission regulations As a local example, it seems an enormous proportion of craigslist rental posts in Los Angeles, perhaps as much as 50% of all posts, are Roomster scams These scams are in direct violation of the California Business and Professions Code §§ et seq., also know as the Unfair Competition Law Should the Revdex.com choose not to pursue action against Roomster, I will be seeking suit against the company for its fraudulent practices in California Superior Court, and I encourage others to who have been scammed by Roomster to research advertising laws in their local jurisdictions and consider pursuing similar litigation Do not take seriously the apparent attempts of a Roomster representative to make threats against these reviews claiming that they are "slander"this person does not know the difference between slander and libel (which these written statements would be were they libelous) which they are not as they contain factual accounts of Roomster's illegal activities I have included below a few of Roomster's lines attempting to scam craigslist visitors to sign up on their website, and pay to access additional features such as the Roomster inbox
"I am the owner,If interested please first sign up here *** then I'll call you and set up a time to view the room."
(the exact above statement has been sent on several separate posts from the following email addresses: ***, *** *** *** *** *** ***
"Room still available.If interested please first sign up here *** then I'll call you and set up a time to view the room."
"Room still available.If interested please first sign up here *** then I'll call you and set up a time to view the room."

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** ***She has canceled her subscription after scheduled renewal took place
class="p2">When she contacted us account representative have explained her, why she was charged and provided her all the information, that we state right on the credit card page, that subscription will renew if she doesn't cancel itAnd then as a courtesy to her we have issued her a pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com. We attached the file where you can clearly see, that Tracey agreed to the Terms of Use and Privacy Policy We consider this matter is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
This response is a lieI initially requested the prorated amount through the website the day ofI felt this was unfair so I emailed customer service and spoke to Mr S*** via emailMr S***, the company CEO, told me in email on 12/*/a full refund was being processed. I have an email record to show this conversationThis company is perjuring themselves by denying this exchangeThis response further proves this company's character and refusal to follow through with their wordThey are scammers who need to be stoppedI can forward the email evidence.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Shoshanah M*** signed up for Roomster on 3/*/3:10:AM and upgraded her membership on 12/*/2:31:PM.We would never have charged her credit card without her permission and authorization, Not only did she have to sign off on the terms of use twice, It also states that her
credit card would be renewed at the monthly rate of $in large letters above the credit card authorization button so that it complies with LawIts is not in small print, and is extremely visible and easy to readJust in case she did not read this we also sent out an email to "***" and another message in her onsite help desk at 12/*/2:31:PM.Her statements that she was not properly notified are falseHowever, because we are a good company and in an effort to provide excellent customer service we issued a credit for the last charge of $before she even contacted the Revdex.com Please find attached screenshots of 1)her actual credit card page & 2)her roomster 24/support help desk With the credit issued and our case proven, We consider this matter closed

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** *** We do not have any
affiliation with *** and do not have control over what Roomster members do or post while on other sitesWe can only track links and emails that originate on the Roomster site Search for a listing is a free service, person doesn’t need to upgrade his account to do that. Upgrading your account gets you full access to your mailbox, send and receive voice calls, text messages and click through to all member's profiles on *** *** *** * *** (when available) He used our service, read and respond to the messages he got at Roomster mailbox

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** * ***She canceled her subscription after scheduled renewal took placeBut as a courtesy to her we have voided the sale. *** Voided *** *** *** ***
*
***
*** ***
*** ***
*** *** We consider this matter is closed and waste of Revdex.com's time

*** *** signed up for Roomster on 5/**/11:22:PMI am sorry that *** *** had a bad experince on Roomster, but we are not a scam and do not have control over *** scammers who have infiltrated our site in the past and have created fake accountsWe do everything we
can to reduce the presence of scammers on Roomster, We just removed all *** and *** login because we were seeing scammer accounts in high numbers being created using those logins on RoomsterIs *** and *** not the ones who are really responsible for letting spammers create these social logins?We now rely 100% on *** login to protect our users and keep our site scammer freeRoomster is not a scam and we are offended by *** ***'s commentsWe have issued a 100% credit to *** ***'s credit card. *** *** We consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is acceptable

To Whom It May Concern:We received a Revdex.com customer complaint letter from *** *** * ***. She gave us permission to access her *** like, but anyway, we are working on redesigning the site right now, and interests are not visible to other users. When she contacted the
Helpdesk account representative has responded to her inquiries. We consider this matter is closed and waist of Revdex.com’s time.Tell us why here

To whom it may concern: We have received a Revdex.com complaint letter from the *** *** She canceled her subscription after
scheduled renewal took place (see screenshot “Billing History”), even though she was informed that she has to cancel her subscription before Monday, August **, to prevent any future billingHer statement that she has canceled her subscription on 7/**/at 1a.m is falls, you can clearly see that she has canceled her subscription on 8/1/4:32:PM. Please click a link below to see Roomster receipt. *** When she contacted the Helpdesk account representative provided all the information about why she was charged and as a courtesy to her we have issued pro-rated refund of the last transaction even before receiving letter from Revdex.com We consider this matter is closed and waist of Revdex.com time

To Whom It May Concern:We received a Revdex.com customer complaint letter from user *** ***He has never canceled his subscription (see screenshot “Billing”) Had he canceled his subscription all billing would have endedWe state this right on his receipt(see screenshot “Receipt”)All charges were
authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). We also sent a message to his 24/support page on 5/**/4:58:PM thanking him again for his payment and a reminder to cancel his subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page." *** *** has never contacted us for a refund or indicated that there were any issues on his accountHad he canceled his subscription before Wednesday, June **, all billing would have ended. We consider this matter is closed.Tell us why here

*** *** signed up with a Roomster and purchased a subscription on 9/*/12:17:AM Not only did he authorize the subscription, we also sent him notifications and confirmationsHe has logged in 100's of times into his Roomster account throughout all his billing periods, yet he
never once made an attempt to contact us via our 24/support help desk or to cancel his subscription.
Had he contacted us, we would have advised him to cancel his subscription and issued a refund for any chargesWe have since issued a refund for the authorized purchases and consider this matter closed

Refund had been processed on 4/*/2017.4/*/4:40:PM day trial Refund Completed ($24.95) CreditCardPlease, look at the prove (screenshot "Refund"), that we have issued a refund in fullWe consider this matter is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

*** *** claims that she never authorized a subscription, that's just not trueWe would never charge a customer without their authorizationYou may have missed this information, even though we state right on the credit card page, that subscription will
renew if you don't cancel itjust to be clear.We would never charge your card without your permission and authorization, please note the Proof of purchase taken on 11/**/3:02:PM and the Receipt that we emailed you on 11/**/3:02:PM to ***. We also sent a message to this 24/support page on 11/**/3:02:PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page."
As a courtesy and because of our hopes to provide excellent customer serviceWe have issued a refund on the last authorized charge
best,
John