Roomster Corp.

This is a waste off the Revdex.com's time, we issued this person a full refund within minutes of her asking for oneShe chose to post a slanderous and unfair public review of our site, we responded to the charges as is our right.she sent us the below email on Sep **, 2015, at 3:PM she received a
refund via *** on 9/**/3:50:PM* *** * *** ** ** *** *** *** *** * ** *** *** *** ** *** ** *** * *** *** *** *** * *** *** ***
*** ** * *** *** *** ** ** *** *** *** ***If she removes her review our response will come down with itWe consider this matter closed

Revdex.com:I have decided to close this case because the fine print of the company in their terms and conditions is correctHowever, I would like to state for the public record that working with this company has been very stressfulTheir customer service was not helpfulTheir payment methods are confusingBecause their payment system was so confusing, I gave them money without using their serviceI felt cheated and deceived by them. I do not recommend this companyI am telling my friends to avoid this companyI believe this company will need to change their payment system, so that it is more transparent and improve its customer service to put the needs of the customer first instead of their own profit.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
*** ***

Thank you. from the email, it shows pending my "send clarification"? I don't see anything that needs to be clarified.What I have submitted is just the facts.Sincerely,***

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** We do not have any
affiliation with *** and do not have control over what Roomster members do or post while on other sitesWe can only track links and emails that originate on the Roomster siteIf members are sending you links to their profiles using other methods then that we offer, we can't be responsible for where they resolveWe have our own "share tool" which is found on every listing Searching for a listing is a free service you do not have to pay for it We consider this matter is closed

To Whom It May Concern: We received a Revdex.com customer
complaint letter from *** *** She canceled her subscription after scheduled renewal took placeAll charges were authorizedShe agreed to the Terms of Use and Privacy Policy*** We state the information about future renewals and instructions how to cancel the subscription on the Reciept *** As courtesy to her we have issued pro-rated refund on the last transaction. We consider this matter is closed

To Whom It May Concern:We received a Revdex.com customer complaint letter from user *** ***.We have never received any emails from *** ***And all customer service is done via the HelpdeskWhen *** *** contacted us via the Helpdesk we have we sent her all the information about renewal
and instructions how to cancel her subscription so she wouldn’t be charged again, but she has never canceled her subscriptionHer subscription was canceled by Roomster after her third and final renewal which is consistent with our subscription policyHad she canceled her subscription all billing would have ended. To provide a great customer service and as a courtesy to her we have issued a refund on the last transaction. We consider this matter is closed.Tell us why here

*** ***, (***
Helvetica, Arial, sans-serif">) makes some pretty outlandish assumptions AS and FYI, Every sign up on Roomster is created by someone using their *** login, so *** must be in on itWe already issued a credit for the last charge as a courtesyWe consider this matter closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Roomster has no pattern of how they handle Revdex.com claimsSometimes they apologize and offer a full refund, while other times they say "A partial refund is all we can do"The Revdex.com has been receiving these complaints for over three yearsOn their page for Roomster, they note Roomster's knowledge of the problem and their refusal to fix itAll of this is visible publicly, yet they refuse to treat their customers fairlyFor the last time, Roomster, I request a full refund of Please just give me the fair treatment you have offered other customers in the past, which is plainly visible on your Revdex.com page on the history of your complaintsYou have offered full refunds to othersI am NOT requesting special treatment, only the accommodations you have been kind enough to offer others.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I am a customer of roomster I signed up via this fraudulent method I get emails every other day telling me about lists You are despicable.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I'm not complaining about their services provided I'm complaining about their spamming *** users email and text inboxes with fake"interested" people who link a site that requires signing up and paying for access to view their fake profile This is advertising and marketing abuse
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** ***It’s not the first time when *** *** used our service and he has been notified and by
Roomster and by PayPal that if he wouldn’t cancel his subscription it will renewHe canceled his subscription AFTER scheduled renewal took placeWe provided all the information to the PayPal and they agreed with us that *** *** is not eligible for the refund. But to provide a great customer service as a courtesy to him we have issued refund on the last transaction. We consider this matter is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Because Roomster is going to continue their poor practicesMore people will be cheated out of their moneyBaited to sign up for a membership and out of Their help desk still won't be anyhelp (won't respond in minutes) and people won't be able to actually find a room for rentRoomster needs to change.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
Hello,
I have double checked with my bank who have confirmed that I have ONLY received one credit of $on 11/**/I am requesting that two additional amounts of $also be refunded for the two additonal months that were charged
The claim that the other two refunds were made on 11/**/are not reflected in my account and not validated by my bank I appreciate the follow up and speedy resolutionThanks
***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I made a payment online and hence did not receive any receipt as depicted in the attachedI did dispute the charge through ***They were unable to resolve the situation for me and process a refundPlease see response below.*** *** ***
*** *** *** *** ** *** *** *** *** *** *** ** *** *** *** ** *** ** * *** *** *** *** *** ** *** *** *** ** * *** *** *** ** *** *** ** ** ** *** ***
** * *** *** *** *** *** *** *** *** ** *** *** *** *** ** *** *** *** *** *** *** *** *** *** *** *** *** *** *** ***
*** *** ** *** * *** ***
** *** ** ** *** *** ***
** *** *** *** *** *** *** ***
** *** *** *** *** *** ***
** *** *** *** *** *** *** *** *** *** *** ** *** ** *** *** ** *** *** *** *** *** ** *** *** *** ** *** *** ** *** *** *** *** ** *** * *** ** *** *** * *** ** *** *** ** *** ** *** *** ** *** *** *** *** *** *** ** ** *** ** *** * *** *** *** *** *** *** *** *** *** *** *** *** *** ** ***
*** ***
*** *** ***
*** * *** *** *** *** ***
***
* *** *** *** *** *** *** *** * ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** ***
*** ***
** *** ** ** ** *** *** *** ** *** *** *** *** ** *** * *** *** *** ** *** ** *** *** *** *** *** *** *** *** ** *** *** *** ** *** *** ** *** ** *** ***
** *** ** *** *** *** *** *** *** *** *** *** *** * *** *** *** *** *** *** *** *** ** *** *** *** ** ** *** ** *** *** *** *** ** *** ** *** *** *** *** *** ** *** *** *** *** *** *** *** *** *** ** *** *** *** ***
***-***
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

To Whom It May Concern:
We received a ***customer complaint letter from user *** with assigned ID ***.
Per customer's request all future billing has stopped, additionally we issued refunds for both transactions of $29.95,
please see confirmation below:
Transaction ID: ***
Transaction Status: Refund
Card Type:***
Card Number:***
Expiration Date:***
Total Amount:USD (29.95)
Transaction ID: ***
Transaction Status: Refund
Payment ***
Card Type:***
Card Number:***
Expiration Date:***
Total Amount:USD (29.95)
Thank you,
***

As a courtesy to you we have issued you a full refund on the first transaction as well

All your statements are incorrectPlease, look at the screenshots that we provided more attentivelyThis is the evidence(see screenshot “Receipt”) This is the Receipt that we emailed you on 6/**/8:12:PM to ***Also this receipt is available to you on your Roomster account. All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenYou agreed to the Privacy Policy and the Terms of Use (see screenshot “Payment Screen”). We also sent a message to your 24/support page on 6/**/8:12:PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page." We have warned you about recurring transactions on different occasions, but you ignored itAnd you still didn’t cancel your subscription(see screenshot “Billing”) To prevent any future billing you HAVE TO cancel your subscription.
We consider this matter is closed

Revdex.com:
I appreciate that the business has responded and refunded the amount, but according to the dates and times given, the services were charged before the hour mark-- days, hours, minutesI have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]This company was never authorized to bill me the renewal of Of course they are going to refund thatIn addition they need to refund the bank overdraft fee that resultedThey were told this by me and chose not to address or rectify the situation
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received a full refundWhile it's been stated that a refund in the amount of $has been processed - this is only partialThey advertise a three day trial being priced at $I've read many complaints regarding this same issueI am requesting a refund in the full amount of $Thank you so much for all of your help, I really appreciate it.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***