Roomster Corp.

To Whom It May Concern: We received a Revdex.com
customer complaint letter from *** * *** Customer canceled her subscription on 9/**/10:25:PM after scheduled renewal took placeAll charges were authorizedplease see “Payment screenshot”She agreed to the Terms of Use and Privacy Policy*** We state the information about future renewals and instructions how to cancel the subscription on the Reciept*** As a curtesy to her we have have issued a pro-rated refund on the last transaction even before receiving this Revdex.com complaint We consider this matter is closed and waist of Revdex.com’s time

*** *** claims that she never authorized a subscription, that's just not trueWe would never charge a customer without their authorization.You may have missed this information, even though we state right on the credit card page, that subscription will renew if you don't cancel it.just to be
clear.We would never charge your card without your permission and authorization, please note the Proof of purchase taken on 11/**/3:02:PM and the Receipt that we emailed you on 11/**/3:02:PM to ***. We also sent a message to this 24/support page on 11/**/3:02:PM thanking you again for your payment and a reminder to cancel your subscription with instructions and a link "Your subscription can be canceled at any timeThere is a link to manage your subscription right on this page." As a courtesy and because of our hopes to provide excellent customer serviceWe have issued a refund on the last authorized charge. best,John

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** We do not have any accounts that are linked to the ***Please, provide us full name and email address that are linked to your Roomster account

To whom it may concern: We have received a Revdex.com complaint letter from the *** ** *** *** He canceled his subscription after scheduled renewal took place, even though he was informed that he has to cancel his subscription before Sunday, July 31, to prevent any future
billingPlease click a link below to see Roomster receipt. *** All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenPlease click a link below to see “Payment Screen”. *** When he contacted the Helpdesk account representative provided all the information about why he was chargedWe consider this matter is closed

Good day,
We received a Revdex.com customer complaint letter from user *** *** with assinged ID# ***
At the request of the user the credit cards were blocked from being used on Roomster and the user account has been removed from the system
Thank you

When a customer sign in with a Roomster for the first time he/she sees the “Log in with ***” screenWhere we inform our customers about the information we will receive from their *** account when they sign in to Roomster using *** Login, and where the customer may edit the information he/she provides to usHad she edited "Likes" section, we would not receive this information from her *** account. Also, we state this in our “Privacy Policy” ***Information Collected through the Service. Information You Directly and Voluntarily Provide to UsIf you are a visitor to the Service, we may collect information that you provide to us when you communicate with any of our departments such as customer service or technical servicesYou may also choose to provide your email address to us if you would like to receive additional information about the Service and the products and services that Roomster offersIf you sign up to become a registered member of the Service, you will be required to provide certain information as part of the registration process including the information included as part of your *** public profile, your email address, your date of birth, and information about the room, house, apartment, or condominium (each room, and house, apartment or condominium constituting the “Accommodation”) that you are listing or seeking through the ServiceAs a registered member of the Service, you may also create a user profile and provide additional information about yourself; this information may include your gender, state of residence, occupation and interestsProviding additional information beyond what is required at registration is entirely optional, but enables our members to better identify each other and more effectively connect and interact with the member networkAnd this is the “Terms of use” *** *** agreed to *** We consider this matter is closed and waist of Revdex.com’s time.Tell us why here

To Whom It May Concern:We received a Revdex.com customer complaint letter from *** ***. She canceled her subscription after scheduled renewal took place, even though she was informed that she has to cancel her subscription before Thursday, September **, to prevent any future billing (see
screenshot “Receipt”). All charges were authorizedShe agreed to the Terms of Use and Privacy Policy***We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). To see documents please use links below:***
*** We consider this matter is closed.Tell us why here

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
I have not received any type of refundI cancelled the subscription on /**/On 8/*/I checked my bank account and saw a transaction from Roomster pending, I immediately started looking for a number to call them and let them know about my account I then sent them a message on the website because that is the only way you can address billing issues (which is absurd to me because if I am using your business then I should be able to talk to someone over the phone ) When they did respond they said I cancelled on 8/*/ I told them I would contact my lawyer and decided to check their reviews and that is when I found out that they have done this several timesSo, after waiting to hear back from them and not getting a response I decided to contact the Revdex.comI want a full refund because I have been trying to contact them since August *, and it was after I informed them that I reported them to the Revdex.com that they said something about a prorated refundRoomster has also remove my account and claim that I said something inappropriate to one of their customer service representative (which is completely )The only thing I want is a full refund and Roomster will never have to worry about me using their site again.
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

This customer, is claiming that she did not know anything about the subscription, renewals and sites a complaint board page from other people who make the same inaccurate statementplease see the *** order which was created by her, not on Roomster but on *** and the receipt that we sent
her after she upgradedReading a few lines will make it all crystal clear

To Whom It May Concern:We received a Revdex.com customer complaint letter from user *** ***.She canceled her subscription after scheduled renewal took place (see the screenshot), even thou she was informed that she has to cancel her subscription before Saturday, May **, to prevent any future
billing(see the screenshot) *** *** has never contacted us about any issues.As a courtesy to her we have issued a pro-rated refund on the last transaction. We consider this matter is closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** Customer contacted
us through the helpdesk and account representative has explained to her that her account has a full access and why status showing is being inactiveShe purchased a subscription through ***, not through usShe should look at the subscription status at her *** account She was completely ignoring what account representative have told herHer statement, that she wasn’t sure that her subscription is active is a lie because she has been using upgrade features and she keep using these features even after submitting a Revdex.com complaintHer user log clearly shows it(please, see the “User Log” screenshot) She made in app purchase, all transactions were done by ***, not by usWe do not even have her card information She had to cancel her Roomster subscription within her *** accountHad she done it, all billing would have ended and *** wouldn’t charge her card anymore. We consider this matter is closed

We are sorry, that you are not satisfied with our response but, we can not always control what people do when they are other sitesWhen we are notified we take actionIn the meantime we have a strict warning on our affiliate site not to post on ***

*** *** has already been issued a refund of $please see the transcripts of her help conversation where our customer service agent was nothing but polite, and helpful although the customer was aggressive and reactiveThis matter has been a waste of the Revdex.com's time,
considering the customer contacted the Revdex.com before allowing the matter to be resolved by our excellent customer service.1.customer did agree to a subscription2.customer was properly notified about the subscription terms (agreed twice)3.please see attached screen shots of customer service help desk, receipt and payment screenshot)4.customer received a refund.We consider this matter closed

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** * *** She contacted us yesterday about the last renewal of her subscriptionWhen we checked her account, we saw that she did cancel her
subscription before second renewal, but for some reason, PayPal didn't process the cancellation of her subscriptionWe have explained that to her and we immediately issued a full refund of the last transaction(see screenshot “Helpdesk”). This is shocking that person wrote a complaint after we have fixed the issue! We consider this matter is closed and waist of Revdex.com time

This customer never contacted us before going to the Revdex.comWe have issued a refund for the last charge!
[redacted]
10/**/12:52:PM RE: Help & Sup­portWhy didn't you just con­tact us?
"margin: 0px;">We would never charge your card with­out your per­mis­sion and au­tho­riza­tion, please note the Proof of pur­chase taken on 7/*/7:07:PM and the Re­ceipt that we emailed you on 7/*/7:07:PM to [redacted]. We also sent a mes­sage to this 24/sup­port page on 7/*/7:07:PM thank­ing you again for your pay­ment and a re­minder to can­cel your sub­scrip­tion with in­struc­tions and a link "Your sub­scrip­tion can be can­celed at any timeThere is a link to man­age your sub­scrip­tion right on this page."[redacted]10/**/12:52:PM RE: Help & Sup­portYour sub­scrip­tion was can­celed by Room­ster after your third and final re­newal which is con­sis­tent with our sub­scrip­tion pol­icyHad you can­celed your sub­scrip­tion all billing would have ended.You can view your billing his­tory by click­ing here.Customer Service10/**/12:52:PM RE: Room­ster re­fund pend­ingIn re­sponse to your con­cerns re­gard­ing billing, your ac­count has been ap­proved for a full re­fundThe re­quest has al­ready been sent to Room­ster's billing de­part­ment to be processedWe will let you know as soon as your ac­count has been cred­itedIn the mean­time your ac­count sta­tus had been re­verted back to the basic "free ac­count".Customer Service10/**/12:53:PM RE: Room­ster re­fund pend­ingGood news! Your full re­fund in the amount of $has been cred­ited to your ac­countYou should see your credit back in your ac­count within a few busi­ness daysWe wel­come your busi­ness in the fu­ture and hope that we have pro­vided you ex­cel­lent cus­tomer ser­vice

To Whom It May Concern:We received a Revdex.com customer complaint letter from [redacted] All her statements are not correct. We state all the information about future renewals and how to prevent them on all this...

pages: [redacted]
[redacted]
[redacted]And also we state: “We do have a Money Back Guarantee, so just cancel your subscription, ask for a pro-rated refund and we will issue one right away, returning the unused portion of your subscription.” She has never canceled her subscription and as soon as she contacted us through the Helpdesk, she was very rude, we have sent her instructions how to cancel her subscription and receive the pro-rated refund. And we have issued her a pro-rated refund right away, even before receiving this letter from the Revdex.com. (see the screenshot “Billing”) We consider this matter is closed and waist of Revdex.com’s time.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]

To Whom It May Concern:We received a Revdex.com customer complaint letter from user [redacted]He has never canceled his subscription. His subscription was canceled by Roomster after his third and final renewal which is consistent with our subscription policy. Had he canceled his subscription all...

billing would have ended. We state this right on his receipt. (see screenshot “Receipt”). All charges were authorized. We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”). To see documents please use links below:[redacted] uses our service during the all time of his subscription period. As you can see last time he logged in to his account on July **, 2016. (see screenshot “User Log”) He is not eligible for any refunds. We consider this matter is closed.Tell us why here...

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I logged in on 7/*/2016 when I realized they were still charging me.  I canceled in May 2016.  Please refund since May 2016. [redacted]
 
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution  is appreciated.  However, I see only 1 credited to my account and not 3 payments of $29.99. I would like to know why they were not credited together and if they are each credited separately when I should see the other 2 credits.  Thank you!