Roomster Corp.

This service is terribleI signed up for the smallest/shortest subscription for hours to try it outThen, because I didn't cancel my short subscription, they auto enrolled me in a monthly subscriptionI canceled the service and reached out to their customer support team to try and get my money back for the auto renew portion, but they were incredibly rude and kept pushing back and refusing to appease the situationInstead of apologizing for the bait and switch tactic that they use, the support team kept telling me charges were authorizedI would not recommend this service to anyone

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** * *** ** We do not have any accounts that are linked to the ***Please, provide us a full name and email address that are linked to your Roomster account

sir, we just received your Revdex.com complaintdid you not read our last email to you? There is no security deposit, and nowhere on the site do we say thatWe charge a subscription fee service that you signed up and agreed to, and that you could cancel at any time to prevent any future billingYou may
have a problem understanding our response to you, but I am sure we explained that this was not a problem and that we asked that if you cancel we would issue a refund as a courtesyyou did not cancel, did not respond, but filed a complaint with the Revdex.com for something that you are completely wrong about. we canceled your account for you and issued a refundwe consider this matter closed. 11/*/2:55:PM day trial Refund Approved ($29.95) CreditCard

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
I was charged $times for monthly subscription even though it was supposed to be cancelled after the day subscriptionI was only refunded for of the Still awaiting final refund of $
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** **

To Whom It May Concern: We received a Revdex.com customer complaint letter from user *** ***She has canceled her subscription on the next day after scheduled renewal took placeWhen she contacted us couple of days later we have explained her why she was charged and then we have issued her a
pro-rated refund on the last transaction, even before receiving a complaint from Revdex.com. We consider this matter is closed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
The information shard br through Roomster repis not accurate My name is *** ***, and I go also by *** *** I have only a *** email account and do not have a *** account My email is *** When I attempted to contact Roomster I made them aware that the account I was trying to cancel was either an account in my name or an account in my daughter's name, *** *** I could not remember what name we opened an account in My daughter was looking for an apartment in Boston, which she found so we no longer need the Roomster account I also gave Roomster the last four digits of my *** credit card account which they continue to charge though I have attempted on more than one occasion to cancel I am very frustrated that Roomster is still not responding to the issue I simply want them to stop charging me for an account I have tried to cancel on numerous occasions This can be easily resolved if I am able to speak with a customer service rep at Roomster Their response is totally inaccurate My name is not spelled ***, I do not have a *** account, and I am still being charged for an account I have attempted to close I need your continued help to resolve this issue
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

We do not post anything on *** or any other site for that matterThis may be an affiliate who is doing this, we however are notWe have a clear warning to all affiliates not to do this *** Attention affiliates!We will not do business with any affiliates who post on ***.We will not accept any leads that come from ***.We will not pay for any leads that come from ***.If you post on *** your affiliate account will be terminated

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.Since Roomster feels the need to be insulting andcondescending in their response, I will make my responseOkay, so I had twoRoomster accounts and accidentally logged into the wrong one to voice mycomplaintYes, I logged into both accounts then after reading your response tofigure out what was going onThat does not justify how you charge people forsomething they never intended to purchase and without their consentMy storyis the SAME EXACT story of hundreds of people that I read about onlineThereason that I immediately came to the Revdex.com to make a complaint is severalreasonsFirst, when I discovered that they had charged me $for a fullmonth service after I only intended to sign up for a day service at $5.95, Iwas confusedSo I went to their website and found no phone number to call anddiscuss thisNext, I tried to chat with their 24/customer service channeland received an errorThen I decided to do a little online researchI wasshocked to read that I was not the only one this happened toI read how otherpeople were treated when they finally were able to track down a phone number tothe company and it was horrendousI didn’t even want to try after reading theunsuccessful attempts of hundreds of other peopleI am wondering why Roomsterhas about complaints on the Revdex.com website then with the same exact story ifthey are so upfront and honest about their policy and people are fully awarethey will be billed for a full month’s service if they do not cancel within 3days of signing up? Pretty interestingOh, and let me mention the next bit ofinteresting information I read onlineMany people complained that they foundan ad online for an apartment to rent, texted the phone number, and got aresponse to go to roomster.com to find out more information about the property.Then, when you do go online to look, you can’t find that property anywhereSoyou text the person back and tell them that you can’t find the propertyThisis how they SCAM you into even going onto their websiteThis is exactly whathappened to meAnyways, thanks for the refundAnd for being rude about it andtrying to make it seem like I am just a confused and dishonest person trying toget one over on youI am pretty sure that your reputation will soon catch upwith you and lastly, you should be ashamed of your business practices.
Sincerely,
*** ***

We can’t find any account which is linked to *** Can you assist us with the email address which is
linked to your Roomster account, please?

Good day!
We received a Revdex.com customer complaint letter from user *** *** *** with assigned ID ***
As a courtesy to the client, we have refunded the last transaction of $29.95, even though the premium membership was canceled
after the scheduled renewal took place
Transaction ID: ***
Payment Method: ***
Amount: USD (29.95)
Customer Name: *** ***
Thank you,
Roomster Team

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** She canceled her subscription after scheduled renewal took place, even thou he was informed that the subscription can be canceled at any time, even right after the purchase to prevent any future billing*** Recurring transaction was made after hours: 2/*/8:45:PM Recurring 1/**/3:53:PM Initial When she contacted the Helpdesk account representative responded to her with all the information about recurring transaction and prove that all transactions was authorized. We consider this matter is closed

To Whom It May Concern:We received a Revdex.com customer complaint letter from *** ***. All her statements are
falseWe do not have and never had a free trialCustomer purchased a subscription on 1/**/9:47:PM (please, see the “Receipt” screenshot). All charges were authorized by customer (please, see the “Payment” screenshot)Customer had never canceled her subscriptionHer subscription was canceled by Roomster after she charged us backCustomer never contacted us or indicated that there were any issues on her accountHad she canceled her subscription all billing would have ended. We consider this matter is closed

To whom it may concern: We have received a Revdex.com complaint letter from the *** *** He canceled his subscription after scheduled renewal took place (see screenshot “Billing History”), even though he was informed that he has to cancel his subscription before Tuesday, August **, to
prevent any future billingPlease click a link below to see Roomster receipt. *** All charges were authorizedWe state the information about future renewals and instructions how to cancel the subscription on a Payment ScreenPlease click a link below to see “Payment Screen”. *** When he contacted the Helpdesk account representative provided all the information about why he was charged We consider this matter is closed

Good Day,
We
received a
Revdex.com customer complaint letter from user *** *** with
assigned ID# ***
Roomster does not post on Craigslist and is not responsible in any way for people who post on Craigslist or other websites on the internet
Thank you,
Roomster team

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me and the matter has been resolved
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, they have partially refunded me I am satisfied with the action for me, but I stand that this business is a scam and needs a complaint filed against them I believe they
have a bad business which takes money from customers and does not satisfactorily respond to their customers I had to mention that I filed a complaint to finally get some action They are inappropriate and I am not satisfied with how they treat customers or operate their business They do not deliver the business they promise Thank you!
Sincerely,
*** ***

To Whom It May Concern: We received a Revdex.com customer complaint letter from *** *** We do not have yearly subscriptionWhen she contacted the helpdesk (she was very rude and aggressive) account representative explained her why she was charged and provided all the necessary information and
documentsShe canceled her subscription after scheduled renewal took place (see screenshot “Billing”), even though she was informed that she has to cancel her subscription before Sunday, September **, to prevent any future billing (see screenshot “Receipt”). All charges were authorizedShe agreed to the Terms of Use and Privacy Policy*** We state the information about future renewals and instructions how to cancel the subscription on a Payment Screen (see screenshot “Payment Screen”) and in message on her Helpdesk(see screenshot “Helpdesk”)As a courtesy to her we have issued a pro-rated refund of the last transaction To see documents please use links below: *** *** We consider this matter is closed

Refund PolicyIf you cancel your Full Membership subscription on or prior to the end of the initial subscription period, you will not receive a refund for any fees paid for the initial subscription periodHowever, if your Full Membership subscription automatically renews as described in Section 5(C), and if you cancel your Full Membership subscription during any of the additional, successive day automatic renewal periods, you will be entitled to receive a pro rata refund of the amount you paid for the applicable day period based on the number of days remaining in the day periodSo, for example, if you cancel your subscription on day of an applicable day period, and you were charged $in connection with the applicable day period, you will be entitled to a pro rata refund for the remaining days of the day period in an amount equal to $In order to request a refund, you must first cancel your subscription as described in Section 5(D) above, and following cancellation of your subscription, you must use the “request refund” link.***As a courtesy to you we have issued you a full refund on your last transaction, it has been processed and is now up to your bank/credit card company to deposit the funds back into your accountThis process can take a couple of business days
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