Rubber Flooring

We offer a 25% discount to all customers on all products with the exception of specific promotional product lines. This 25% is off the retail price and is automatically calculated in the shopping cart. All other discounts applied are promotions or discounts above the automatic 25%...

discount on our site. We have explained this to the customer and offered additional discounts above the 25%.  I have included his receipt to show the breakdown of charges and his savings. In addition we have included additional discount of  $26.50 (Additional 3%) for overall savings of 28% on 2/3/205. Here is the CC refund transaction - Transaction Confirmation Transaction [redacted] has been successfully ACCEPTED by the system. Below is a summary: Transaction ID: [redacted] Payment Method: [redacted] Amount: USD (26.50) Customer Name: [redacted]. We will continue to work with the customer to resolve this matter as we have offered to move to a higher discount due to appease this customer and the challenges associated with the original discount.

We have attempted to contact our customer at the phone number provided to us at [redacted]. This number is listed as "no longer in service". We also checked our records for alternate phone number and none exist for this customer. In addition we have sent an email to the email...

address on file ([redacted]).

We are deeply concerned this has occurred and would like to engage in a conversation to resolve ASAP. Please advise customer we will continue to make attempts to reach via email with the hopes of restoring his faith in us once again.

We have refunded this customer in full. The product is not for outdoor usage and we decided to refund completely instead of a courtesy replacement due to the time that has passed. We offered replacements and also upgrade to a more suitable product in 06/2013 and we did not get a response. Customer...

advised she did respond and in addition to the length of time, we felt the refund is the most customer-centric outcome for both parties. We have processed refund and advised our customer.

We are currently working with our customer to resolve this request. We have registered  thousands of  B2B and B2C customers, who utilize the calculator to accurately complete their orders. We recommend a 5% overage, as tiles come in varying sizes and to complete a wall to wall...

installation, some cuts are needed, which will increase the number of tiles to meet a wall to wall install. In this case the customer did opt for the 5% overage and we offered for the customer to keep the tiles and also be credited for the tiles as a courtesy. We will continue to work with our customer to resolve this issue, as from our last conversation with our customer we believed we were on a way to a solution.

had an issue with the product shipped, they resolved it right away in first class fashion. These guys are great. I am a flooring contractor by trade, and this has been one of the best experiences I have had with a supplier in 25 years. Never hesitate to deal with these guys.

We have resolved this issue for the customer. We recently spsoke with the customer and he is happy with the resolution.

[redacted] placed his order with Kendyl on 5/13 for Jamboree tiles in red and black. The 38 black shipped out of TN on YRC and...

The 72 Red shipped out of TN on FEF The red tiles delivered to customer on 5/20 signed for by [redacted] - [redacted] called in on 05/23 to advise the tiles delivered in open boxes and the colors are incorrect. Christi sent email for pictures of the tiles. Received the pics on 5/24 she requested picture of the sample so we can review the difference. He refused the black tiles shipped by YRC as the wrong color. Christi advised that he will be responsible for original and return shipping costs on the refused order and the red tiles are a standard return and he would be responsible for return shipping. On 5/31 he sent an email to Christi that the sample he purchased was actually from [redacted] and not from us. On 6/1 Christi sent him an email that the order is a standard return because although the order does not match his samples it was the correct color of our products. On 6/6 we offered to remove the restocking fees as a courtesy to assist the customer but on 6/10 he called in again asking us to ship this back on our account and we declined as this is standard return, He returned the order of red and was given credit 06/21 and is questioning the math on the credit - 3287.42 total order minus original shipping 979.65 -refusal of black tiles 365.73 = 2921.69 refund is correct. He is now complaining to Revdex.com that he has been charged $1825.00 but in reviewing math again he was only charged orig shipping fee and refusal fee together they total 1345.38

We are currently working with this customer. Customer is insisting on a full refund of the product and we are process a full refund due t the fact that the tiles are not defective. Customer advised we told him that the tiles would fix his issue with efflorescence.  

1em;">I have attached a copy of our response in regards to the challenges he is experiencing with his flooring.
Our customer originally purchased the floor on 11/19/2014 and called us on 4/30/2016. We have been looking for solutions since that time to assist and finally customer contacted a company to determine the cause and for a quote to remove the efflorescence, which he advised us is costly. He believes we owe him a refund to mitigate the expenses for removing the efflorescence. 
We will continue to work with our customer to come to a amicable solution...

On 3/21 [redacted] requested the order be canceled and the order shipped in error on 03/24. We turned the order around and we have requested the credit be...

sent to our customer. It can take 7 to 10 business days for the credit to impact our customers account depending on her financial institution. We are reaching out to [redacted] to review how we can further assist and are offering a higher discount on her future purchase.

Thank you for your response. Our Price Match Guarantee does have exclusions. We sincerely apologize if those exclusions were not  clearly explained to you in greater detail when you questioned why we were unable to meet your price match request. As a courtesy we will extend a deeper discount to...

you, however we are unable to provide you with the price match you requested, as that price is below our costs for this particular product. Please contact [redacted] at [redacted] our customer experience manager to take advantage of the deeper discount. I have advised [redacted] to ensure we beat the price you were offered with the competitor and we will do everything possible to get your order out to you asap.

Review: I've ordered from Rubber Flooring Inc several times and have received quality products at fair prices I even always receive my order in less then a week so from a business standpoint I prefer to buy my products from them over any other retailer, however with this purchase I was extremely unsatisfied,

I purchased 12 cases of Shaw Berber Carpet Tiles totaling $368.29 for a clients basement floor. The carpet arrived dusty and dirty, I read the instructions and instead of the adhesive strip coming off by pulling with one fast motion it ripped it or stayed stuck to the adhesive wrapper causing most of the adhesive to leave the carpet tile, I expected the tile to be cut uneven as stated however the majority of the tiles were uneven forcing the need to manually cut them to size which would be fine except when you cut them it leaves the edges all shaggy and ripped up I tried several different instruments to cut and remedy this problem, even bought a new box cutter with the same results after laying 2 cases down I decided that this product is inferior and would like to return it for a full refund. I called customer service and they tried telling me that I am responsible for return shipping despite being sold a inferior product and being a loyal customer I hope to get this resolved so I can continue doing business with Rubber Flooring Inc I do not want one experience to ruin future purchasesDesired Settlement: Refund of $368.29

RMA Prepaid Return Slip

Business

Response:

We have attempted to contact our customer at the phone number provided to us at [redacted]. This number is listed as "no longer in service". We also checked our records for alternate phone number and none exist for this customer. In addition we have sent an email to the email address on file ([redacted]).

We are deeply concerned this has occurred and would like to engage in a conversation to resolve ASAP. Please advise customer we will continue to make attempts to reach via email with the hopes of restoring his faith in us once again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

I do not currently have a phone and have responded to your email with no response back

Regards,

Business

Response:

On 5/29 we called and send the following email to customers email address ( [redacted] ): Hello [redacted], I hope your day is going well. I just called your number ( [redacted] ) the number is no longer in service. I wanted to find out when is a good time and number to call you, in regards to your order. I look forward to hearing from you. Thank you! [redacted]

On 6/2/2014, we again send the following email: Hello [redacted], My name is [redacted] and I am one of the case managers. I see that currently you don't have a phone. Are you able to take some photos and attach them to this email. I would be able to process this claim and see what we are able to do for you and set the expectations and options. I look forward to hearing from you.

On 6/3/2014, we sent another email: We forwarded the email on 6/2/2014 from your case manager [redacted] and we are awaiting your response. We understand you don't have access to a phone at this time, please review your emails and send a response at your earliest convenience we are anxious to provide you with the level of service we have provided in the past.

Review: Purchased $1700 worth of rubber floor rolls for a fitness facility. According to their website, floor rolls would lay downon their own within 24-48 hours. Over 1 month after laying the rolls down, the ends still have a strong upward curl. The site advises carpet tape or glue as optional. Carpet tape would not adhere to the rubber.

Floor rolls were not cut evenly. Seams would not line up. They would at the ends of each roll, but gap in the middle. Seams length wise pushed against each other at one point causing bubbles but then gapped later down the seam. Floor was laid down using chalk line and was told by a professional flooring contractor that the rolls were all cut at different widths and weren't straight.

Tried to remedy with the since October 1st and the following occurred:

-[redacted] (employee) offered $35 refund after looking at photos I sent in. She said she can see how they are still curled and not lining up. I stated $35 refund is an insult. They sent out 2 tubes of black seam sealer stating that would fill the gaps and make it look fine. Instead the seam sealer being glossy highlighted the seams, got under the floor rolls, expanded, and caused more bubbles. Clients started tripping over the bubbled floor. In addition, the refund for only $35 never appeared in my account.

-after not receiving the refund, I called asking about it, now very frusterated, and I was transferred to supervisor [redacted]. They asked for more photos in which In sent. Photos still showing curled up edges, uneven seams, but even worse looking now after the seam sealer application. I also unglued the floor at this point and trimmed the area with a t-square to remove the glossy seam area and in hopes of creating a straight seam. Floor still curled up making lining up seams impossible.

- [redacted] advised she could see the issue and it was approved to send 3 new 50' rolls. I asked for a confirmation email. Never received. Instead a voicemail saying they wanted more pictures yet again. Now manager Sean got involved saying issue would be resolved that day. Instead, received another email asking for more pictures and accused of poor installation. Note that the website clearly States these rolls need only to be rolled out and allowed to settle. Carpet tape or glue is optional according to the site. The main issue is the rolls still curl up over month later, and the seams literally do not line up. I have read other complaints regarding rolls being off by 1/4 inch. Rolls were measured and are indeed different from roll to roll.

I now have a floor that is hacked up with curled edges. The company is poor about returning phone calls or emails. Furthermore, I have statements from clients about tripping on the curls and also documentation that new rolls would be sent. However they have now backpeddled and are not sending them out.

If the website reflected that installation would REQUIRE glue, that the curls may not ever lay down, and that rolls were not exact cut, I would never have bought these. I am a small business and the floor was the biggest investment I made. I feel company is poorly organized and makes false statements about their produxts. Further, the site states a swiffer wetjet will clean them. I bought one and the rubber is so tacky it will not move on it. Currently I invested another $100 on carpet floor mats to lay of the edges to prevent tripping.Desired Settlement: Either a refund or replacement rolls.

Business

Response:

Customer contacted us and advised that flooring was defective. We received pictures which clearly showed the issue was installation and for the application of the product needed for the product to be glued down. We worked with the customer to solve the installation issues and based on our last communique with customer he was satisfied with the bowing issues (ends of the roll that was sticking up which was solved with glue) We also sent seem sealer free of charge to the customer to assist with the issue on the seems along with a good-will refund of his entire shipping costs of $268.32 as compensation for the time spent trying to get the installation corrected.

This product along with all products we offer are all DIY (Do it yourself) installations, with instructions and videos to assist through out the process. In most commercial gym applications we recommend an adhesive to ensure the flooring is does not move and offers the best stability when performing high or low impact movements with machines, free weights, etc.

Customer placed the order on-line and called us as soon as he started having issues with installation. He advised the floor was defective based on "bowing affect" and cut lengths not being straight. There is always a slight variance and we recommend cutting or trimming ends with a straight edge knife and a t-square. We advised based on the photos and description the product was not defective it was an installation issue that would be remedied with gluing the floor and trimming edges to provide a more seamless installation finish.

We will continue to work with the customer as he states there are still gaps in the flooring and in those areas due to the width (1/4") the ends would easily stretch and glued to close the gaps. We are committed to ensuring we stay with this customer until all issues are resolved and we earn hi full trust as a consumer. We will continue to reach out to the customer to fid out what more we may do to assist until fully resolved.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Review: I purchased about 1000 sqft of rubber flooring. First, the driver couldn't get the roll off the truck and so we had to help for about 20 minutes to get this 1000 lb roll into the studio.

The roll ended up being damaged but the full scope of the damage wasn't recognized until it was time to install it. There were ripples in the material that didn't come out even leaving it overnight with heat applied to it.

The company did offer to replace the roll but that would require me to keep the old roll in my studio for 6 weeks waiting for it to be picked up, and I just don't have the space for that. Also, I needed it installed quickly and didn't have time to wait for a replacement, so my contractor cut off the unusable parts and we installed the rest.

Rubber flooring then said they can't issue me a credit even though I provided pictures of the damage because they wanted to replace the roll instead. I feel this is unfair and that I should be credited for the damaged sections which account for about 20% of the product. However, they refused so I am now filing a claim with AMEX.Desired Settlement: This is an excertp from an email"

2) A much bigger problem is that the roll was smushed on one side, which caused the material to ripple. I took a lot of photos and you can see that even after it was installed, the ripples didn’t go away. We even put heat fans on it for a few hours to try and soften it but that didn’t work either. So we had to rip it back up and redo that part. Basically, we ended up cutting off 18 inches from the roll and just using the remaining 6’, and that worked just fine. Please see the photos here:

https://www.dropbox.com[redacted]

I think refunding 1.5*140 sqft for the waves and another 10 sqft for the piercing would be fine. That’s 220 sqft out of the 1050 sqft total, or 21%. The order was $1,655.28 so that comes to $347.61.

Review: I ordered flooring and glue. The flooring was not cut evenly and we had gaps in it. After two months we had to take floor up and use another company and redo the flooring. After we pulled the old floor up, the glue they sold us was not even dry. They claimed it would dry in a couple of days.Desired Settlement: I want a full refund and the company to pay for the new flooring that we had to install.

Review: In the process of researching flooring for an office rehab, I decided on a product called [redacted]. I received a quotation from a firm for 3,020.96 square feet delivered to my door at $3.05 per foot.

Rubber Flooring INC, advertise quite boldly on their website that they will match and beat any competitor by 20%. I sent them my written quote of $3.05 per foot on Feb 13th. They spent almost a week working on a price match, and finally on Feb 19th, they sent me a proposal which was close, $2.74 per foot delivered. This is actually closer to 10% than 20%, so there is your first instance of false advertising. A 20% cut would of been $2.44 delivered.

I decided to go ahead with the firm anyway, I placed the order on Friday Feb 20th, and paid in full total payment made of $8,274.94. Friday evening I receive an Email from [redacted] (rubber flooring inc) asking me to get in touch, I tried to get in touch Friday Feb 20th, Saturday 21st and Monday 22nd, all attempts at contact were met with no reply, or being told he was in a meeting and no one else at the company knew why I had to contact him.

Finally, on Tues Feb 24th, [redacted] calls me back, and tells me they made a mistake they can not price match, he didn't tell me exactly why. I was curious as to why if this was not possible it took them a week working on it, and why had they offered me a proposal. [redacted] even had the audacity to offer me a new deal of $3.04 per foot delivered, and I asked why after all the lies, frustration and non responsiveness would I make a deal with him to save $0.01 over their competitor.

Bear in mind that the offer of sale was made on Thurs Feb 19th, and full payment was made Friday Feb 20th, as best as I can find out at the point that full payment is made, and express contract has been entered into by both parties. Any move by either party constitutes a breach of contract at this point, though my only recourse would be small claims court, which is not worth the time as their firm is in **, and I am in **. If they were a ** firm, I would be filing in small claims court.

I received further telephone calls from [redacted] on Tues Feb 24th, apologizing at being unable to do what they advertise, but with no real reasoning. I explain my position that they use false bait and switch advertising, and that per the [redacted], they are in a contract, and should hold to their end. She leaves the phone call to tell me [redacted] (owner?) will be in touch.

Jump to Feb 25th, 4pm ** time, I call to speak to [redacted], no answer, I switch to operator, and I am told again that everyone is in a meeting and can not speak, I ask about product and money, they still have my money, no one can give me an answer.and still will not release the order, quite frankly, this is now going from breach of contract to out right theft.

Uddate, I receive a call form [redacted], told they will not honor their side of the contract, and are refunding my money, plain and simple break of contract per the [redacted]. False advertising, bait and switch.Desired Settlement: Remove your advertising or deliver as promised.

Business

Response:

Thank you for your response. Our Price Match Guarantee does have exclusions. We sincerely apologize if those exclusions were not clearly explained to you in greater detail when you questioned why we were unable to meet your price match request. As a courtesy we will extend a deeper discount to you, however we are unable to provide you with the price match you requested, as that price is below our costs for this particular product. Please contact [redacted] at [redacted] our customer experience manager to take advantage of the deeper discount. I have advised [redacted] to ensure we beat the price you were offered with the competitor and we will do everything possible to get your order out to you asap.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regardless of your exclusions, which are not listed anywhere on your website (Can you please explain where these exclusions are listed?), at the point that you make an offer and take my money you have entered into a contract, that fact is founded in case law across this county. You chose to break a contract, if you were in ** State it would simply be a case of taking you to small claims court, and it would be a simple win for me as there is case history to back up my position, as you are in ** I have no choice but to accept the fact that as a company you willingly break contracts and use false advertising. In order to satisfy this complaint with the Revdex.com, you should either remove your price match guarantee from your website, or list the exclusions just as large as you list you 20% match.

Regards,

Business

Response:

Thank you for your response. We have and will continue to reach out to you resolve this and offer you the product for less than our competitor. We reserve the right to refuse service and refund your money in a timely manner in the event we are unable to complete an order. In this event we were unable to complete the order and as soon as we were notified, we cancelled the order and refunded all funds back to your method of payment. We will take your recommendation to list exclusions in writing on our website and we will also re-review our price match guarantee to identify opportunities to improve. If you have already purchased the product at another vendor, please let us know and we will consider the matter closed. If you have not, please allow us to extend to you pricing less than the competitor as we will be more that happy to provide that for you.

I love this product! It's durable, comfortable, easy to clean and it looks great. You can use it for any room.

bought carpet tile online by looking at the Revdex.com rating etc. I paid and received a confirmation. next day received an email from the company asking for another 65% payment on the order and saying they discounted. They say the price was wrong and the order is cancelled because I refused to pay another 65% upcharge on the order. Beware of this business

Review: I ordered 17 boxes of Carpet Tiles (Pompeii Centaur, Color: [redacted] Brown Sugar). Only 16 boxes were delivered. I contacted the company regarding the 17th box, and after numerous communications and almost a month, another box was delivered. However, it was not the same color as the tiles in the 16 other boxes, and therefore cannot be used to finish my floor. I've contacted the company 3 times by email and once by phone regarding this issue with the 17th box, but have received no reply to the emails, and did not receive the promised call back by phone.Desired Settlement: I would like a refund for the one box of tile, or a box of tile that actually matches the tiles in the 16 other boxes. At this point, the refund would be the desired resolution.

Business

Response:

We are currently workingt with the customer to resolve this matter. We are dedicated to resolving this asap for the customer and we will do our utmost best to ensure the customer is happy with the outcome.

Review: My complaint with Foam Tiles/Rubber Flooring begins with a purchase I made online on 07/16/2015. I purchased 97 Dark Oak Tiles for a total of $443.25. It was simple, I had two choices. My options in color were either Dark Oak or Light Oak. Confirming quantity, color, price and shipping I confirmed my purchase. I received my purchase about a week or so later. The only issue is I had 5 yes FIVE different color tiles in the 97 I purchased. I called Foam Tiles immediately. After being on the phone for over an hour and being called dishonest in other words I was told to take pictures and send them in to show the color variation. With that being done and tossed around from one employee to another, I was told "well ma'am, these tiles vary in color." I was then asked to hold so the employee Alicia Vitte could go to their warehouse to see if she could find the same color tiles. Alicia then returns and says " so our warehouse guy just discovered these tiles vary, there is no way we can find you the same color you purchased." I let her know her answer was unacceptable. I paid for Dark Oak tiles and I have 5 different colors, this is reality and all honesty isn't my fault. Alicia then responded " well yes I agree with you this is Foam Tiles/Rubber Flooring fault our website is now updated, but it was not when you made the purchase. So I will go out to the warehouse first thing in the morning and find the color you need." I made Alicia aware how upset I was not only as a customer, but as a business owner. I also made Alicia aware my business is opening that following Monday. My space for my business looked like pure kaos with literally 5 different color tiles and I did not want to make a first impression on customers with a mismatching patch floor. I asked if it could be 2-day priority shipped( mind you the phone call was made on a Thursday) Alicia responded " No I cant over-night ship or 2-day ship because that would cost more than what you spent with us and I will not be able to justify that." Once again upset with her answer, I simply said " OK, so the tiles/color I need will be shipped out tomorrow?" she replied "yes!" One week later I received the tiles in the mail only to my surprise they were not only the wrong color but a variety of colors AGAIN. I called Alicia completely upset. Alicia's response was " I'm sorry Ms. Dunbar, but there nothing else we can do, its truly impossible to match your tiles." No refund fee was offered no let me see what else I can do NOTHING. I then asked to speak to someone above her, her manager anyone above her would suffice. She replied she was the manager and there is no one above her. I asked if she owned the company? Was there a VP someone on that level I can speak with or could I have an email. Alicia told me once again there was no one above her and she cannot give out that kind of information. I asked If I could have a formal complaint email or who can I mail a complaint to. Alicia then told me If I needed to make a complaint I could make it to her. I let her know the complaint was on her and wouldn't it be biased seeing she is handling her own complaint? She once again replied I am the manager here sorry. Once the phone call was ended, I called Rubber Flooring back and asked to have an email/phone number or address to make a formal complaint. NO ONE and I mean NO ONE would give me any information other than Alicia's ext # and repeating themselves that Alicia is the manager. I called and asked again and again to have someone in cooperate phone number, email or address. I was told sorry ma'am were a small office there is no cooperate I can transfer your call to Alicia my manager. Phone was ended in complete dismay. I wrote Alicia an email letting her know this is fraud I bought something and received a completely different item and not even a refund was offered even after she admitted it was Rubber Floorings fault! Alicia then emailed me back stating "sorry we have a no return policy." I then emailed back letting her know I would be contacting Revdex.com. I received an email a few days stating they could offer me a refund but I would have to send every single tile back first. I let Alicia know sending every tile back was not an option, my business is open now and furniture have been bolted to cement walls. What she is asking of me is to close my business down because there would be safety hazards involved to unbolt everything. She then a week later replied sorry but you can return the tiles or send me one tile so I can try to match it. But she just put me through weeks of her saying Its impossible to match these tiles. At this point my business looks silly with random tiles running everywhere. I have been put through hoop after hoop with this company. I feel like my money was stolen with a horrible product and the worst part is this company simply does NOT care! Even if I wanted to, even if closing my business down was an option, I do not have the funds to send 7 LARGE boxes back to Arizona. I not only do not have the funds to send 7 large boxes back, but I don't have the time to wait for Rubber Flooring to receive my order 7-10 days later and place the refund that "could take up to 30 days depending on my bank" So wait for money to buy new floors and be out of business... Those were my options its a win win for Rubber Flooring where I doomed no matter how you look at it. I feel this company is a SCAM, I was lied to or denied access to speak with a higher up to resolve.Desired Settlement: I would like them to send me the correct tiles I purchased or offer some type of refund/discount for the outcome of the situation. Either way its looked at they have their money and I have a horrible looking room... I paid full price for one specific item... Rubber Flooring sent me not what I purchased.

Review: I called on 3/17/16 and was told my order would be shipping later that day. 4 days later, I logged into my account to check the order status and saw that it wouldn't won't be shipping 4/15 "because it was on backorder". I contacted customer service, who assured me a manager would address my concerns via phone. I told a customer service rep via both phone AND email on 3/23/16 requesting my order be cancelled, since they wouldn't be able to provide me with the product.

The next day, I received an email containing shipping information. Again, I contacted customer service to reiterate that I had cancelled the order and was again promised a phone call from the manager that I never received.

On 3/24/16, I logged into my account again and saw my orders had been deleted. This company, however, has kept my money! I have not received any responses or refunds.Desired Settlement: Full refund in the amount of $121.36

Business

Response:

On 3/21 [redacted] requested the order be canceled and the order shipped in error on 03/24. We turned the order around and we have requested the credit be sent to our customer. It can take 7 to 10 business days for the credit to impact our customers account depending on her financial institution. We are reaching out to [redacted] to review how we can further assist and are offering a higher discount on her future purchase.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,